Extremely good value for money. Wonderful staff, location. Room was small, but comfortable. And breakfast was wonderful. Colour of the front door. Looks like a sex-shop.
staff very helpful and went out of there way to accomodate any of our needs..service better than a 4 star beds a bit uncomfortable
The staff was fantastic in both courtesy and smiles.
Excellent location on main street. Deluxe room was very comfortable and spacious with a heated bathroom floor. Rates include breakfast which is a nice little buffet with possibility to have english breakfast as well. Staff is helpful and friendly. Highly recommended as it's not too expensive for a city like St Petersburg. If we go there again, we will def. opt for Nevsky Forum hotel
location and very well run
Boutique hotel; very clean. Very well situated for sightseeing, shopping and eating. Staff courteous and generally spoke English well. I would definitely stay there again and recommend it to others. No
Great staff and service, convenient location close to the railway station and all the attractions, overall a lovely hotel
nice personnel at the reception desk ; hotel well situated in the city center, next to a metro station ; good breakfast : large (basic) rooms room 311 is next to an engin that makes a terrible noice, night and day...
the staff at reception were great, particularly in helping us find an ice-hockey event. It's right next to Mayakovskaya metro which we used a lot. would be nice to step out of bed unto carpet or a rug - it's vinyl on the floor.
it is just in center what i want
Friendly staff and excellent location. Safe and pleasant
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
Everything was priety nice, very rich breakfast
Nice hotel, new, clear and quite. Good location.
The hotel was very clean and modern and the breakfast was very good. There was no tea/coffee making facility in the room and the hotel was a bit far out of the tourist centre making going out in the evening for a meal a bit of an adventure as most menu's did not have English translation.
Very nice breakfast with a big variety of food, the personell was really kind and helpful, the room was very clean and the location of the hotel was about 15 minutes walk from the center The food served in the hotel's restaurant didn't meet our expectations and was not as described in the menu
nice, helpful staff spartan
It was our second staying in this hotel and soon we plan to come back again. Wonderful location, 5 minutes from metro. Really good breakfast. Friendly receptionists. Last time they made us free upgrade from Standard till Studio room. Thank you, guys! The only thing that I'd recommend to improve is room cleaning. Sometimes, even after our room was cleaned, we still had lumps of dust.
A very professionally run establishment. Excellent English spoken by friendly and helpful staff. Modern and up to date (ahead of most in the UK!). If one enjoys eating in hotel restaurants (this one is good) in the evening do check first if it is being used for private functions - there were 4 during our stay of 8 nights. The full restaurant menu was however available in bedrooms on these nights.
Clean, colourful, friendly english-speaking staff. Situated a little away from the center (but 5 minutes from a metro station, one stop to Nevsky Prospect) in the middle of "real life".
The best attitude that I strechal in hotels.
For the standard of hotel, the service from the personel was disappointing. Very casual behaviour.
Prisvärt och enkelt att boka, träningmöjligheter var bra och fin service med alla papper angående visum =) sängen kunde vara lite bättre, men ändo helt OK
Trevlig, hjälpsam och service inriktad personal. Dyrt när man skulle använda hotellets taxi till flygplatsen..
Hotellet låg på ett lugnt område men på gångavstånd från Eremitaget och andra intressanta museum, kyrkor och byggnader. Personalen var behjälpliga då vi bad om hjälp. Hotellets Spa var fantastiskt och väl värt ett besök.
Fantastiskt bra spa och välutrustat gym. Lugnt och tyst. Mysigt rum, som vi längtade tillbaka till efter en lång dag på stan. Gratis wifi. Överraskande trevlig personal. Kan varmt rekommendera detta hotell. Frukosten var väldigt dyr, men vi hittade andra alternativ i närheten. Rökning var tillåten i delar av lobbyn.
HOtellet var mycket fint med stora rum, men vi hade superior room. De städade inte rummet varje dag så vi fick be dem komma och göra det.
SPA-anläggningen!!! Börja varje dag med att mjuka upp musklerna i de olika bubbelpoolerna och bastu. Härligt efter att ha ägnat dagen innan åt att gjort sightseeing till fots. Ett frukostalternativ som kostar mindre än 1100 Rubel, ex kaffe o macka.
Fina rum och trevlig atmosfär på hela hotellet.
Läget var perfekt, mitt i centrum. Stora, rena rum, bra städning. Vi valde bort frukost eftersom det låg ett bageri alldeles i närheten med mycket billigare alternativ. Personalen var trevlig och hjälpsam och kunde skaplig engelska. Det var också enkelt att reservera rum. Bra att man inte behövde deponera pengar och att det var gratis avbokning till 24 timmar innan ankomst. Det enda som vi saknade var två flaskor gratis dricksvatten varje dag. Det borde man få på ett hotell i den här prisklassen när man inte kan dricka kranvattnet. Om ni fixar det till kommande resenärer tror jag inte att det finns något att klaga på.
läget är bra, receptionen snabb med service resturang trist
bra rum med goda ytor, verkade vara rökfritt, läget utmärkt, snabb o trevligt bemötande, prisvårt, bra med trådlöst i lobbyn lobby baren kan utvecklas, trådlöst även på rummen
Att lämna det. Personalens bemötande. Har bott på hotellet många gånger de senaste 3 åren. Nu är personalen ny och inte professionell. Kanske har ägarna bytts!?
Ligger mycket centralt. Bra restaurang. Lite oorganiserat vid frukost, beroende på orutinerad personal.
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
To hot in rooms. Not good aircondition.
room design was nice. you can not open the window - air con not efficient.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
A very good localization- Perfect The breakfast is very expensive. Do not take it there
Position..real in the centre..perfect to visit the town.
The breakfast is great The room was small
Good location. Good service. Expensive.
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
specially for business trips - breakfast should be erlier as 07:00AM
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
Good location for airport and metro Very busy with tour groups, Unhelpful unfriendly staff. Price fixing between hotel staff and taxi drivers.
The good breakfast, round the clock is on duty the doctor In advertizing there was an information on working pool and Spa-SALON, at registration in hotel the manager it was confirmed. But upon it has appeared that the pool and Spa-SALON don't work a month and even a month won't work.
If you need a hotel fairly close to the airport, this is an okay option. Check in took 45 minutes. They will try to impose a registration fee for $40!!! This needs to be done away with Park Inn. You are the only hotel i stayed at that tried to use this scam. Also, the rooms are small and very outdated.
Close to the airport Had to run the water a long time before it got hot
Close to the airport and easy to get to the downtown by metro. Staff and management is good. WI-FI is for additional payment.
Room was ok at the price offered and the nearness to the airport. During sheck out the front desk forgot to give me my passport back and they could not find my receips from visiting the restaurant the night before.
There was no ref (mini bar) in the business room.
I've been in this hotel for few days during a business trip. The hotel is very close to the airport. Is a tipical very big russian hotel, lots of rooms, lots of people. The reception desk emplyees are a bit slow due to the few people that are working there. The guests must wait to much time before receive assistence.
clean everything was fine
Location is near airport and can avoid the traffic jam in the downtown. Hotel building is a bit old and we can not operate the airconditioner in the room.
To air condition & to fagito the personal should learn english
Still it is "huge" hotel you can get your own privacy as well. Quiet rooms Sortiment of toiletries very limited, no minibar, rather poor breakfast. They did not find my Booking.com reservation.
The facilities was great, the staff was mostly friendly, the concierge were not knowledgeable, and or adept enough to know that when you give someone names of banks on a piece of paper, it would also be nice to give them directions to these locations. The Spa facility were excellent..breakfast buffet ok, but never ever changed..same menu everyday.. This hotel charges for internet service, but in a rather deceptive kind of way, you pay 600RUB for 1 day internet use, but they fail to point out that you get a total of 250mb to go with it...so if you happen to download anything of any size, your 250mb is gone in 60 minutes...after 4 such occurrence, I decided that it was more cost effective to purchase a wireless card...600RUB can purchase internet for a month...Their room service policy/practices leaves a lot to be desired, you order hot water for medicine, and they charge you 130RUB for hot water, then another charge of 130RUB to deliver it to your room...a hotel this size should have coffee/tea maker in every room...you expected more for 84000RUB...this hotel is way off the beaten path
there were a good spa and wellness gym and tasty breakfast) , room comfort, poor infrastructure at the hotel, high price for poor service, location (((
aquapark very good and it is exciting for children minibus number 248 transfer between hotel and nearest metro station(primorskaya) and bus number 7 transfer between hotel and city center (nevsky prospekt street )
Stop and read this! I travel all the time, and with my experience I learned to identify hotels from one star to 5 star hotels. This particular hotel is not a 4 star hotel. A 3 star hotel would have a shower gel, small soap, fan for your hair. And when you get a delux room you may also get rob, and flippers. At this hotel you get none of the things I described. And if you make a request to bring it you to your room, then they charge you a fee. I asked for a Bay view room. I got a side view room, looking over the roof of Aqua park. Location of this Hotel very far from the city, and if you use a Taxi, they charge you arm-and-a- leg. This Hotel is huge, and No-one to take your luggage. I would not recommend this Hotel. 2 star at best.
Nice view on the Bay Hairdryer upon special request in lobby
1) Personnel - communication at the receiption desk. 2) Absence of the hygiene kit in the room. 3) Room key could stop working anytime. 4) Receptionist (there was only one like that) lacking the information about hotel services.
Rooms have been fully renovated and became modern and updated since our last visit a few years ago. You can feel western style management of the hotel. We booked golf view but got side room - so it was not worse it to pay extra for such view at all. No mini bar / fridge in the room. Nothing except of handgel and showergel in the bathroom - not even a hairdryer. One of the days TV didn't work (they told us it was some maintenance)
Idea business base with prices that werefair by Russian standards
Front staff is friendly for concidering in Russia.
One of the best hotels in S.Petersburg. The staff was very friendly. The room reflects the 5* comfort and was equipped accordingly.
Nice room, nice staff Billiard and swimming pool closed everytime you need them. And we chose the hotel cause my son likes swimming. Three star breakfast.
The walk to subway (metro) is 10 min. The staff was very courteous. Breakfast was excellent. I did not try to use spa/swimming pool. Location for me was very convenient, but for tourism may be a bit far from the main sights.
the breakfast is very good and the Service of cleanliness are excellent. the fitness gym are something you do not see generally in hotel this gym is Equipped properly and excellent. no
all was ok, but the problem they do not have a bell man, I mean theoretically they have, but in reality nobody helps you with the lugagges.
Jag tänker att hotellet var bra. De har gratis internet och mycket bra personal. Lufttemperaturen på rumän är o justeringsbar och det var för varm. De hade många skolbarn på hotellet som jäst som sprang på korridorerna till kl 01.Då det var svårt att sova.
Läget var bra Dålig service, ingen airconditionning
Trevlig och vänlig personal som pratade engelska vilket visade sig inte vara så vanligt i St Petersburg. Nära till tunnelbana och därmed också nära till shopping och olika turistattraktioner. Superiorrummet var av en bra storlek för två personer, hotellbaren och resturangen var också en trevlig upplevelse. Nej, men frukosten borde vara billigare än nuvarande prisläge.
bra hotell, nära till tunnelbana bra men alldeles för dyr frukost
Mycket bra läge bra standard trevlig språkkunnig personal. Hotellet var bra som också alla andra Sokos hotellena brukar vara. Frukkosten var dyr och bacon var som papper.
Gym öppet dygnet runt, trevliga och modernt inredda rum. Nej.
The level of service, friendliness of the staff and level of assistance they were willing to give.
calmness and romantic of enclosed restaurant area (beer + wine), excellent staff members
Hotel staff very helpful and all aspects of the hotel very clean and tidy.
Absence free Internet (Internet is payed by special card - it's no comfortable)
Absolutely everything nothing
TV Japan was available. No elevators. Having filled the bath with hot water, the water turned cold halfway. I could not use hot water for several hours !!
Good location, good food, good service high price
Everthing was wonderful at the Helvetia. The service was excellent - polite, helpful and understanding of foreign travellers who cannot speak Russian. The only little thing that I did not like was the bed. It was 2 x double beds to make 1 King Size bed, which meant the mattress was not suited for the bed. I think to make Helvetia even better, this will need to be addressed.
A really nice hotel. Rooms comfortable and food in both restaurants very nice. Well placed for visiting the city centre and tourist attractions and just a couple of minutes away from the nearest metro station Tea and coffee making facilities in the room would have been handy.
The Helvetia has an excellent location very near the metro and the main shopping street, yet is is very quiet. It comfortable and clean, while being less pretentious than other hotels in the area. The food served at breakfast is very good and their restauants are praise worthy.
The staff were very helpful and friendly, the courtyard is lovely
Just the place and interior of the hall and room, they gave me after my request to change the previous one. The girl on the reception was really terrible, unpolite to me in everything:in talking, in pose, in explainig the rules and for the other request with check-out. it took me 25 minutes to get the reciept.
The hotel is very close to metro station Vladimireostrovskaya. Also a lot of busses are located at the metro station. Quiet area.
The hotel offers a very homely atmosphere.
Great afternoon tea and cheesecake!
nothing it was old ,derty and much diffrent beteen photoes and realety
Only the bathroom was good.It is not far from the main interesting sites. We arrived late at night and nobody helped us with the luggage.Our roon was in the third story of the bullding but the elevator did not worked, so we had to carry our luggage up.They did not clean the room at all for 3 days we stayed there.Some of the stuff were unkind.Every time we opened the water there was a kind of snoring and noise. It is not 4 stars may be 2-3 stars.
It is perfect place to spend the weekend in St Pt. with husband or with children. There are some interesting tours especialy for kids (visit to warship and doll's museum, aquapark). It is not center of city, but it is very cozy place, close to Neva river. The room was very comfortable and spacious ( for me was very nice the floor heating in bathroom), the reception girls were open and friendly. Breakfest is smorgasbord, with diiferent choice of snack ( may not so much as in 5stars hotels:) We have a little problem with electronic key ( it didnt work, when we came back from night walk), and also we awaited for our omlet at the breakfast too much time:(
bed, dressing Very thin walls, audibility, just as if the walls are not quite. Sleep is impossible due to the fact that any sound is heard. This is a critical parameter.
Nicely decorated clean rooms, good location, quiet. Good breakfast buffet, especially the sausages)) Polite restaurant staff. Smelly water, the reason of which the staff failed to explain. awful elevator that's not big enough for two people, let alone two people with luggage (especially important if you live on the 5th floor). No 24-hour room-service and malfunctioning Wi-Fi during the whole 4-day stay. Restaurant closes early, too often used for corporate events. Low-key service that's sometimes too "low".
The staff is very friendly and speaks very well English. The rooms are very clean and comfortable. Trams and buses have stops close to the hotel. The rooms are a bit noisy. I was bothered by the neighbours noise which lasted until 4 am despite warnings by the hotel staff. However they did provide me with another room the next day.
They let us early check-in, room is spacious & clean. Bit far from city center (Nevsky prospect) if you are walking.
location and international service
cleanliness of the room
As always, good level from Marriott Hotels.Big rooms,excellent facilities,a very pleasant atmosphere in the restaurant. There no shuttle-bus to the centre, or to the nearest underground station.
To be frank .... nothing! I will never visit it again Nothing comparable with Marriot chain. Unhelpfull and very laid back staff; Non-existent concierge (did not even have a map of the city to give us), very limited menu (no menu for children), no entertainment. Definitely ... not value for money paid! I also believe the management is not up to the Marriot required standards
Everything was fine Breakfast was very poor