Everything about this hotel is wonderful. The location is away from the touristy part of town and elevated for beautiful, unobstructed views of the mountains. The staff is friendly and very helpful and speaks English well. The "on demand" shuttle to and from the train station works perfectly. The restaurant and breakfast serves tasty food. Our room was "upgraded", large with a useful balcony, modern bathroom, good wifi and well decorated, even with a blooming orchid. We would love to return some day.
Very friendly, homely and comfortable. A little bit far from the main part of town (10 minute walk).
Warm and friendly run family hotel, excellent menus.
Friendly staff, good accommodation and ecellent location fo the mountains. Good car parking too. The poor exchange rate agaist the £/Sf results in poor value for money rating. last time we visited the rate was 2.2 Sf to the £, this time it was 1.6!! It makes the holiday very expensive.
We loved the friendly, welcoming staff who helped in any way they could. The room was the one we booked and the view of the Eiger was perfect. The food was excellent. Highly recommended. No, nothing we did not like.
Spectacular site and quiet Starting to look a little frayed ( was here in the mid 90s 0
Personal, mat, atmosfär, läge Vi bokade ett superior dubbelrum med bad/wc och med utsikt över Eiger. Vad fick vi?Jo, en s.k. upgradering till en junior svit med separata wc o dusch och ett läge som knappast kan motsvar Eigerv vy. Vi har bott pa andra hotell i Grindelwald där man verkligen har den vy man säljer.
Mycket bra helhetsintryck. Bra service. Nej
Vi fick ett fantastiskt rum, nästan en svit med underbar utsikt.Personalen följde med till rummet och visade runt på spa och matsalar, bar etc...Kändes som om det var otroligt varm atmosfär på hotellet.. Frukostbuffén var jättebra.
The hotel was perfectly clean and comfortable and the perfect location for skiing and walking. The customer service was excellent - 5 star plus service from a 4 star hotel! Such attention to detail. The food in the restaurant was superb (a real pleasure to have healthy options that tasted so good) and the restaurant had an excellent view to match. The swimming pool was an added bonus. We would have preferred to sleep in a double bed rather than two twin beds pushed together - especially as each bed had separate duvets. This could probably have been resolved by choosing another room type and we appreciate that many couples prefer this option.
The location was absolutely stunning,
The views of the Eiger were beautiful! Spa facilities were very clean and comfortable with great view. We enjoyed steam rice and miso soup at breakfast. Sauna was too hot for us.
Very nice staff. Super mountain views and good overall facilities
Nice space in rooms and bathrooms + nice mountain view. Room service was not that good + a little bit over priced.
This hotel has magnificent views and a lovely, peaceful atmosphere. The staff are very professional and helpful.
The friendliness of the staff and excellent location
Everything you could possibily require, food in the restaurant especially good Nothing
We loved the hotel, breakfast, rooms, staff, locations, and views. Everyone was very helpful and nice. The rooms were spacious with great views. Having to leave - can't wait to come back.
View of mountains 5star price 3 star hotel eg no food available anywhere after 9pm
Stayed in the Eiger Suite. Beautiful view and very close to the town and all walking trails. The hotel staff was always nice and helpful. Great spa and dinner. Pillows weren't the best.
This hotel has to be one of the most conveniently located hotels in Switzerland. Located right at the Grindelwald train station in stunning natural beauty, the hotel is a fine example of Swiss hospitality, with all the services one would expect and walk-access to public transport.
Location Breakfast was thin on the ground, rooms were v basic as where facilities in room. More akin to a straight 3 star
Very close to the station. Rooms ware not very spacious. Bed lines were not changed though we stayed 3 nights (We took off lines to show that we want it changed, but still it was not changed. This was unbelievable.
Central in the village close to all needed facilities. Excellent staff, service and food. Nice rooms especially the family room. Friendyl for dogs. Recomended.
Very good location adjacent to the train station, in particular for travellers coming by train or for those who want to take an early train to the kleine Scheidegg. Nice rooms with view on the mountains. Close to city center. Excellent 5-course menu if half board is booked.
The staff was very friendly and helpful - they even let us park our car at the hotel before we checked in to go up with the cable car - as well as for several hours after checking out. The restaurant was really nice and the food was excellent (except that my fish was a bit salty). The family rooms are extremely outdated but large and clean. Outside of the family rooms was a large sitting area, which we used to visit with my other family members (while having a small happy hour). The location right behind the train station was very convenient. The family rooms are very outdated - very old carpet & furniture and dark woodwork. The bed was very hard. The caulking around the sink had lots of "gunk" in it and should be replaced.
Courteous staff, excellent breakfast, excellent location Nothing...
Very friendly staff, quick service Very small lifts
Room is clean, Station is in front of hotel. There is Japanese menu in hotel restaurant. Breakfast is good. Elevator is bad because of long waiting
SKIP THE FONDUE AT CAVA. When you arrive if you indicate you are interested in fondue, the hostess will seat you in the "stink" room. It was nauseating. We ordered fondue and the waitress asked if my husband and I were both going to have some? I said yes. We received a giant bowl of fondue with nothing to dip but bread. We ate a few bites and were done. I mean how much cheese can one consume? When we got our bill we were charged $48 for our fondue, rather than the $24 serving I was led to believe we were ordering. We spent the remainder of the night in the bathroom...
Location,great view from the room, decor of the room.
Please write at least 15 words
Silence and view from the room. Quality of tap water. Friendly personnel. Not so clean in corridors and stairs. Old bathroom with water slow to go down. Room entrance close to garbage disposal.
The location is amazing. We had a mountain facing room. We woke up and saw the great peaks of Eiger and other mountains from our window. It was great to see the first Sun rays heat the peaks. We took many pictures of course. We also enjoyed having lunch in the outdoor dining area with astonising views.
Location - very convenient to train station and stores. Rooms - comfortable and with good view. Wireless not available in our rooms.
I stayed for 2 nights with my husband and 17-month old son, but, really wish we had stayed longer. Received a free upgrade from a double bed to a Junior Suite. The suite was very clean, wi-fi is free, the complimentary breakfast spread & timing is perfect and the staff speaks excellent English. The hotel has an italian restaurant attached - decent menu and reasonably priced. We ate dinner here on both nights. 5 mins away from station, situated right in the heart of the main market street, co-op at a stone's throw. However, the walk from station is up the hill. So, please make sure to call/wait for the free hotel shuttle instead of lugging your oversized/heavy luggage. Will definitely go back to the same hotel next time.
The view and proximity to the train station. The restaurant closed early (10pm).
The spa is the best feature. Great view of the Eiger from our balcony. Well situated with regard to shops and station. A bit of a labyrinth. That's fine in high summer, but it would have been unpleasant to access our bedroom through the garage or the street in bad weather.
Very pleasant and polite staff. The room was adequate and clean. the view of the mountains was magnificent. This was a second honeymoon after 40 plus years of marriage. Hotel Spinne was ideal for this event. The room could be upgraded
Fantastic views, kind staff, convenient location, free wi-fi, spacious suite. Car parking arrangements not clear in advance of arrival.
kind staff, nice terrace and rooms, finest whisky collection, great view over the mountains and a unique spa area including everything for relaxing while you watch a wonderful movie on the Eiger ascent.... go ahead!
We spent a very nice family time at the hotel. Great starting point to all ski areas in the neighbourhood.
Restaurant attached to the hotel is EXCELLENT. :-) Dinner only served in main hotel dining room (not restaurant) from 7pm until 8:15pm. Very fixed time slots for servicing room.
The location is execellent for travel and local facilities
The inhouse restaurant was excellent. The room smell like a smoker's room.
to be in front of the ice sculptures and the train station parking area
restaurant, hotel location, cleanliness and friendliness modest rooms, modest space, does not match 4stars rating. conditions are for a 3star hotel but the price is for a 4 star
Centrally located with views of mountains, receptionist very helpful directing us to local restaurants, easy walking distance if you arrive by rail. Small car park at rear of hotel.
The Sauna was good. My room was very small. There was not even a table for the computer. They had bigger rooms, empty at this out of season time!
It was in front of the train station and easy to move around. Also the view from the room was magnificient.
Hotellet har ett perfekt läge precis vid järnvägstationen och vid busstorget för skidbussar. Personalen var mycket tillmötesgående. God frukostbuffé. Det var också trevligt att man kunde få gratis te eller kaffe i ett sällskapsrum. Det fanns en dator med gratis internetuppkoppling i frukostrummet. Vi hade ett rymligt sk de luxe rum med balkong i söderläge med underbar utsikt över Eiger. Vi kan verkligen rekommendera detta hotell och kommer gärna tillbaka.
Suveränt läge, mycket serviceinriktad personal, bra pris Nej
Trevligt & gemytligt hotell centralt läge med utmärkt läge till skidbussar & tåg, -
Great location, great hospitality The beautiful landscape visible from the rooms is disturbed by a camping managed by the same owner of the hotel. Ok, business is business but the sight without the camping would be astounding!
Very friendly staff, the restaurant is simply amazing; breakfast is good too. Rooms are simple, but quite big and very clean; great views. The hotel is quite far from the center of Grindelwald, hence you'll get guaranteed tranquillity; but you have to have your own car, public transport are not frequent. The restaurant has amazing, gourmet style, food: but the menu should include something less elaborate too.
The elevated view across the valley is beautiful day as well as night
We enjoyed the realism of a Swiss Chalet experience and the wonderful food The building is a wooden structure and so there is more noise transfer between rooms than desirable
The staff was great... The shower was too short
Location, Comfortable, Good dining particularly evening dinner Unfortunatley they ran out of soap! I understand we had one of the few rooms serviced with tablet soap.
Friendly and helpful staff, excellent location with an amazing view of the mountains.
Excellent cost performance. Beuatiful location directly facing Eiger.
Very efficiently run. We would definately stay there again No
A wonderful Swiss experience! Hosts were very friendly, attentive and helpful. Exceptional summertime views and winter must be magic. Because it is more isolated it was great to have a very good restaurant. The balcony was not private.
Bodde bara en natt på hotellet. Vårt rum låg i den nybyggda delen och var mycket trevligt. Ljust, rent, enkelt och funktionellt!. Sängarna var mycket sköna! Ringde från tågstationen till hotellet för att få en vägbeskrivning men fick direkt erbjudandet att bli hämtat, toppen! Wir wohnten nur eine Nacht im Hotel. Unser Zimmer war im neuen Teil und war sehr nett. Hell, sauber, einfach und funktionell. Die Betten waren sehr bequem! Ich telefonierte vom Bahnhof für eine Wegbeschreibung, stattdessen wurde uns direkt angeboten, abgehohlt zu werden. Super! -
The hotel is in a quiet location close to the centre of the village. The room we stayed in was big with a really great view of the Eiger.
The Alpenhof was a wonderful experience with mountain views from your balconies, staff were wonderful and English wasn't a problem. All in all a great place to stay and relax or see the sights.
Personal service from owners was excellent. Their evening meal offer of 20 Swiss Francs for guests for 5 courses was unbeatable value, particularly in Switzerland.
Good location close to train station and yet calm. Rooms with view on the Eiger a must. No rooms were available at the rate we did on booking.com, so they offered a CHF 10 upgrade to a room with view. When we got the bill our upgrade was "per person" so we had to pay double. Not a very honest way of selling a better room at last minute !
staff hospitality, nice location （5 min from the station), nice and cozy hotel
Friendliness of staff. Family run atmosphere good value 5 course dinner.
The service at Hotel Caprice is excellent, all the staff are very nice and the dining expereince in Hotel Caprice is good! The location of the hotel is good which is within 3 minutes walk from the railway station. I'll definitely recommend it to my friends.
The location of the hotel is excellent as it is only 2-3 minutes walk from centre of the town. We had a room with a balcony & the views were spectacular. The family were also very helpful in planning trips & giving general advice on where to go etc and the breakfast was also very good. The hotel was quite abit more expensive than others and am not completely sure it was worth it. It definitely is only a 3 star but It was more than some of the 4 star hotels and although we wanted to stay somewhere that looked typically Swiss, there are other hotels in the town that fit this description for alot less. There were in particular a few slightly irritating things such as the bath took about half an hour to fill. I wouldn't really have bothered except it was sold as a feature of the room so really should be able to be used.
Large room and good breakfast
The hotel is just five minutes walk (down a path which was rather steep for a person with bad knees) to the Grindelwald railway station for Interlaken and Jungfraujoch. The receptionist was exremely helpful and sold train tickets at the hotel (and not at inflated prices). Breakfasts were perfect.
The staff was very helpful with ideas of hiking and traveling. I liked being able to purchase tickets for desired activities at the front desk. I liked the buffet breakfast and the resonable priced dinnner. The bathroom was very small
Very friendly, fantastic location close to station and amenities with views of the mountains. Free internet access would be a nice feature but they did not have it.
Fantastic the views of the Eiger are breathtaking from the south facing rooms a good breakfast sets you up for a day in the Mountains a 10 minute uphill walk to the centre but it gets easier as the week goes on book it you will not be dissappointed
Very nice rooms with balcony and beautiful view, nice breakfast. furniture could use an update (style is traditional but doesn't have to mean old). 10min walk from the station (and in the opposite direction of town center). way overpriced (but i guess all hotels in that region are that expensive?).
Very helpful and friendly staff. Large room with terrace and great views of the Eiger. Good breakfast, Tea/coffee facilities in the room were much appreciated.
Very friendly staff. Excellent buffet breakfast, Location 5 min walk train station,100 yards ski bus stop. Manager and husband very accomadating. Highly recommended. Good value !!! none
Every aspect of the hotel, including the breakfast,and friendly service by the staff, was as I had expected. No. We have stayed there several times. The Hotel was as expected
Good parking. Excellent location. Great views of Eiger from room. Good breakfast with fantastic muesli.
Excelent location for site seeing, the service and room were excellent, the breakfast amazing, paticulary loved the muesli and coffee.
The room has a kitchen and a good view point of Eiger.
Skiing, ice skating. Family enjoyed the Cabana tabletennis table. The walk to the town centre
It's a very traditional chalet. Nice experience living there. The room is a bit small.
The peope working the bar and restaurant were very nice and kindly accommodated us when we were late for breakfast. The hotel is not that nice inside. It is just ok. Beds ok not so cozy. It is a fine hotel if you are looking for a safe and relatively comfortable pace to stay. We were more interested in the hiking and less about hanging out in the hotel.
fantastic breakfast, convenient location that is easy to find and of reasonable distance to the train station, big bathroom no particular reception table, just a front door of a restaurant and not many staff speak English. No elevator and we have to lift our luggage thru narrow staircase. No air-conditioning facilities
I went to Grindewald for a summer hiking tour. The location is good, close to train station and the bus stop for Ober Gletcher. cable to First, etc. I booked the double room with shower, and the bathroom is very spacious with a huge bath tub. Would be great to use it after winter skiing! the hotel is quite old. the furniture and facility showed the age. (except for the bathroom and flat TV). the carpet makes the room smell a little.
The mountain view facing the Eiger is stunning. We had our breakfast at the balcony, which was very relaxing, though it's a bit cool in the morning time. The room was small but clean and cozy enough.
The staff at the hotel was very freindly. The breakfast was good and sound and welltasting. It was quit and we slept good. The view from the terasse was exelent
Location was nice. There are a lot of nice hotels on this same street. Shower was very small and ceilings in our room were very low. They did not take American Express. Room was very small.
The breakfasts, the view, the information about walks and weather, helpful and cheerful owners who take an interest Thank you we enjoyed our stay Showers over the bath are slippery and dangerous. Shower only would be safer
It was so close to the castle. It's an older style hotel but we really enjoyed our stay and would visit again.
receive a warm welcome from the staff of the hotel. the breakfast is very good.
Friendliness and helpfulness of the Owners
Very well situated in the middle of Grindelwald with stunning views of the Eiger.. Lovely clean Alpine type room with wood paneling. Nice continental breakfast. Very pleasant owners. Highly recommended. No.
The view of the Eiger was fantastic. Loved the private entrance and huge balcony. The bathroom was a little inadequate for 4 persons....shower was oddly shaped and difficult to use. Bathroom was fairly small as well. Beds were comfortable and the surroundings were very convenient and close to the shopping area. really nice staff, breakfast was also great. Bathroom size, shape. Also could have used a small refrigerator for cold drinks. Or an ice machine?
Central location There was a smell in the room. It was a very basic room.