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A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
i stayed on the executive smoking floor, but the room did not have proper ventilation
View from rooms
Very convenient to travel to any part of the Hong Kong attraction.
The design of the rooms was very comfortable and luxurious. The staff were extra friendly and efficient. Overall, it was an excellenct hotel. None.
Central location, easy access to transport, malls etc. Friendly helpful staff, large, clean comfortable room which had recently been renovated. Free wi fi would have been useful.
JW Marriott was absolutely amazing. Staff was extremely courteous, facilities were clean, the place felt luxurious, and accessibility from and to the hotel was convenient. The hotel is located in one of the best malls of the city which is directly connected to an MTR station! Wifi was free and reliable which was very important to me. The prices are steep but you expect that in Hong Kong. At almost $350 USD per night, breakfast could've been included in the package but was not.
Better qaulity of visitors. A little too pricey.
Convenient location, good hotel facilities, attentive friendly staff very small rooms, somewhat noisy due to poor wall insulation
The hotel locations is excelent since there is a MTR Station just below the Hotel. The room's are a little small for the price.
The service, the restaurant, the pool, and the staff. Water pressure in the shower. Not so great.
Loved the free upgrade to a suite. Bed felt too soft. Would prefer it to be firmer.
Facilities are 5 star pool and spa The room smelled like a cigar. It should have been sanitized to get the smell out.
we waiting 20 minutes for our luggages when we Check-out
The location The Gym and Sauna ,Spa Facilities. Dissapointing.
Great Service and , good facilities and food. Location in Pacific Place is great for business or shopping
this is 2nd time I stayed in this hotel this year.I liked the hospitality of the reception desk....very capable team.
Located in the center of HK, easy access directly from hotel elevator to Pacific Place Shopping Center, where you can find almost every brands you are looking for. Hotel Staff is very helpful and polite. Will use their service again. Hotel Lobby is under renovation, a bit noisy, but acceptable
concierge service airconditioning not cold enough in the room
Excellent service and very attentive staff. Very central location for business as well as shopping or sightseeing.
Very good service, warme and attentive. Nice room. Very good breakfast. Great hotel
high level of customer service and resolved the few issues promptly including the booking issue listed below Booked a room for 2 with breakfast included, some confusion as it appeared breakfast for 1 was only included.
Excellent service, friendly staff, a room upgrade without making a request and a very comfortable room.
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, helpfulness and politeness of staff, eating opportunities
Personalen var mycket serviceinriktad och trevlig på alla sätt. Utmärkt läge med alla kommunicationer (spårvagn, buss, färjor). Nästa gång jag åker tillbaka till Hong Kong kan jag mycket väl välja detta hotell. Min vistelse 14 dagar
Bra läge, nära till tunnelbana, spårvagn och färjor. Bra, billiga och genuina matställen omkring hotellet. Mysiga kvarter att vandra runt i. Nära till uteställen och shopping i central, Wan chai etc. Vänlig och effektiv personal. Rena och fräscha rum med havsutsikt. Nej. Eventuellt att poolen stängde lite tidigt.
Bra läge poch en trevlig pool
Det var rent o snygg, städningen på rummet var mycket bra. Trevlig och tillmötesgående personal Kanske att det luktade torkade havsdjur i kvarteret runt där hotellet låg.
Everything was great. Located walking distance to Macau ferry and Western Market. Can walk a total of about 1.5 miles to major high end shopping, Apple Store, Kowloon ferry and Hop-on-Hop off bus. Lots of food near. Beds are a little hard but not as bad as mainland China. Rooms are very small but efficient. Beautiful outside patio for resting, relaxing and eating the continental breakfast that is provided every morning. Staff was fantastic. Hotel is small with only about 10 rooms per floor. The elevator (lift) is slow but not really a problem.
location to subway was within walking distance rooms too small. offfering for breakfast was literally just bread with coffee or tea. I accidentally left a pair of shoes in my room. Asked if they would ship to me at my expense to Shenzhen, they would NOT dot it. poor service
Hotel was very close to subway Shangwan, and about 10 min walk to Central. Great view of the harbor from higher floors. Nice lounge area to sit and offers coffee all day. Good internet access. Breakfast was very simple (but was as advertised).
Very clean and modern, very efficient operation. They give you everything that you need, but only what you REALLY need-- clean, quiet, comfortable place to sleep and do a bit of work if needed. Even a very basic breakfast. Free, functioning internet (which the major hotels chains haven't yet been able to figure out for some reason). They do NOT provide some of the things that the traveler has become accustomed to receiving, so be forewarned that you will get shampoo but no conditioner. If you have non Hong Kong/UK electronics, better bring your adapter, because they don't supply them.
SE: Bra och rymligt rum nära till centrum i Hong Kong. ENG:Spacious room and close to the Hong Kong center. SV: Musik från barerna på fredag och lördag kvällarna kan vara störande, speciellt på dom lägre våningsplanerna. ENG: Music from the bars on Friday and Saturday can be a bit noisy, especially on the lower floors.
Room extremely small with just a small shower, no closest just couple of hanger on the wall, no table, no chair, no space for your suitcases, just enter and seat on the bed, you are like sleeping in the springs!
Location, service, price, room Toothbrush and toothpaste were horrible.
i dont like anything, this was very bad experience, i never imagine that can be a B western hotel in any part of the world without closet or place to put your clothes, i really very disapointment because i travel to several countries around the world and i never see even a one start hotel without closet.
More space in the reason space
The location was excellent. We used the MTR a lot and being so close to the stop was great for us. It was also close to the harbor and Soho which made exploring very easy. The staff was friendly and helpful. The room was incredibly small, but in HK that is normal I suppose. The rooftop pool was closed. One of the reasons we booked was to take a picture from the roof so we were pretty bummed about it.
The cleaning staff and maintenance was up to par and done their job well. I was impress by how the cleaning staff wanted to service the rooms and most of the employees helped with my concerns and questions. The description of either full or double bed room wasn't explained properly on the website and I expected a Harbor View but received a Mountain View because they did not give me a double room on the harbor side for the price that I paid and wanted me to pay more for the the double bed on Harbour View which was not described in the website so me and my guest had to take the two twin beds and put them together to have one full bed and the beds were uncomfortable and very hard not being easy to sleep on. The description on the website said full or twin beds with no description on either mountain or Harbor View.
For one person the space was fine and the area around the hotel was pretty cool if you're into exploring on foot. Pretty neat design as well. The only issue was the bed was really hard.
Staff some great English and seemed to want to be helpful despite nothing to work with. I did international business travel staying at all levels of hotels for 30+ years. Unquestionably this is one of the worst hotel facilities I've ever endured. Despite having prepaid for three days, we left after one night. Here's a quick rundown of the deficiencies: few elevators for a lot of guests = long waits and full when they DO arrive. First room assigned on no smoking floor stunk badly of smoke. Bed was like an old ironing board with a thin pad. Room so small (and I'm used to small in London, NYC & Paris) you had to take turns moving about. Nearly half the room ammenities listed did not exist. Returning after dinner, the room drains had leaked a sewage smell into the room. Sink drained slowly. Shower small as a tight phone booth. I'm thin and while bending to wash my knees, I shut off the water valve, haha!
Easy access, on the H1 bus line for the Airport Express, getting to/from the airport could hardly be easier. The tram is a 90 second walk down Eastern street. There's a McDonald's a block away and a 7-11 across the street. The bed was fairly comfy and made up every day. The room was TINY!!!! I would guess we had 2 feet on either side of the bed and maybe 2.5 feet at the foot. There is no closet or any other place to hang clothing. The tram and bus stops are near by, but the nearest MTR is a long long walk. The hotel does have a shuttle but due to road construction it dropped everyone at the Macau ferry terminal.
Hotel is very close to the subway station. Rooftop pool is a great added benefit! Rooms were a little bit small, but that is to be expected of in Hong Kong. Rooms felt dusty
* Dålig frukost * Tar mycket betalt för internet-uppkoppling
Ja, att en bokning via er, enligt text efter bokningen, var omöjlig att avboka tre dagar före ankomst vilket inte framgick tydligt innan jag gjorde bokningen. Jag känner mig lurad och överväger anmälan.
Utsikten var super och frukost buffen var kanon! En del taxichauförer hade svårt att hitta dit då det finns ett hotel med liknande namn som dessutom ligger på Lan kwai fong gatan..
Mycket rymligt rum, som en svit och med bra utsikt över vattnet. Praktiskt med gratis hotell shuttle bus till centalstationen. Lågt pris pga promotion. Gymmet var inte mycket att hurra för och Spa var stängt.
Rummet var välutrustat. Allt man förväntade sig finna fanns. Utsikten var inte så kul, men det kan ju inte påverkas så mycket med alla höga hus omkring. Läget var lite utanför absoluta centrum, men spårvagnen fanns ju alldeles utanför dörren. Det Var intressant att bo så nära 'vanligt' folk eftersom omgivningen var övervägande bostadshus modell 'äldre'. Lukten inomhus var lite mustig, men Hong Kong är ju fuktigt.
Mycket nöjd, helt klart bra value for money. Lite jobbit att gå upp för backen till hotellet, men igengäld kostar det bara ca hk$18 med taxi från central. De debiterar hk$ 100 för internet anslutning per dag. Det är inte value for money. Men man kan leva utan nätet I 3 dagar.
rena stora rum med städning, utmärkt utsikt över parken och city tillgång till gym oangagerad personal, de talar begränsad engelska, visar lite intresse samt ger felaktig information om allmäna transportmedel, dålig servicekänsla , dåligt med påfyllning av hygienartiklar på rummet, ganska lyhörda rum, hotellets läge är långt till tunnelebana samt hotellet ligger i ett mycket kuperat område, långt från billiga affärer och resturanger, det sk businesscenter ligger på första våningen och består av en dator och ett utslitetet tangetbord. Jag ville kontrollera våra biljetter och behövde låna dator, inte ens en stol att sitta på. Hotellets frontdesk har inte ens internet så personal kan inte ge dig information. Mycket personal vid front desk men som sagt lite väl dålig service.
Helt ok standard på det mesta, helt ok frukost. Trevligt bemötande av personal när vi råkade tappa bort ett av key-carden till rummet (fick nya direkt, inga problem). Jättehård säng!
Bra läge, rent och bra värde för pengarna. Sängarna var mycket hårda.
Väldigt fint och rent rum, möjligtvis något litet. Trevlig personal, mycket bra frukost och gångavstånd ner till Central och många andra sevärdigheter. Det var något kallt på rummet då det inte hade något element, misstänker dock att det är ett generellt problem i Hong Kong under vinterhalvåret.
En bit utanför omedelbara centrum ligger Hotel Jen. Boka ett Jen-rum för bästa utsikt. Mycket rent, fräscht, bekvämt och framför allt trevlig och tillmötesgående personal. Inte billigast i området, men helt klart värt pengarna. Jätteenkelt att ta sig ner till Central och Wan Chai via buss, spårvagn eller taxi för ca 30-40 spänn. Frukt på rummet första dagen. Trevligt! Duschen svämmade över en dag, men det fixade de på hotellet medans vi var på mässan. Så ska det vara!
Airport shuttle bussen var utmärkt, helt ok hotel, frukosten inte så bra Frukosten
Rent, trevligt bemötande, hög service, bra pris. Se till att bumpa upp till ett Jen-Room om ni kan. Gratis Wifi, HK$100 i minibaren varje dag, exklusiv tillgång till topprestaurangen under dagtid, underbar utsikt. (Harbour view) Kunde haft ett rökrum så man inte behövde åka 24 våningar ned för att ta en cigg. Fick inte ens röka på uteterassen!?!
Hög standard på rummet. Bra gym och poolområde. Hotellrestaurangen höll inte särskilt hög kvalitet i förhållande till prisnivån.
very central location getting around the city
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
Great location and decor, excellent value for money. None
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building
location was superb for food, nightlife, and shopping hot water for shower not consistent
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.