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Very bad customer service...we had 1 person before us being help for check in....and we waited at least 1hour!!!!!! Very hot in the hotel....very bad air conditioning in the room. Will not go back there for sure
I liked the place, its really nice. the staff at night are not too friendly i guess..breakfast was not included so they made me pay for it
Everything is outdated . Customer service is the worst Customer service , Bath rooms , No towels , Breakfast included but still you have to pay for it .
Room is nice Pool is not heated enough we were not able to use the pool and the one which is covered is 15 euros the access ! and rates for hammam, spa are really too much expensive , rates like in Europe... Breakfast is basic and the staff is not acting professional, especially at the reception whare they are not smiling, wearing boots and uniforms sometimes too small. It looks really 2 star hotel.Only the housekeeper was acting professional when I told her that somebody had drunk my sprite in the minibar...it was replaced and apologies were given.We took also the shuttle to go to Marrakech. It left at 7.00pm and was supposed to come back to the hotel leaving at 9.00 pm from Marrakech but the driver told us 8.15 pm .taxi cost to come back 200dhs !
Was a very relaxing place to go. Ideal for couples but also facilitate well for children. Felt slightly mislead by the rom being advertised as 'Atlas Mountains view' but as we were on ground floor we couldn't see them. Twin room is 2 single beds together.
It was quiet and relaxing, a nice break from the hustle and bustle of the medina. The website stated that the hotel had wi-fi throughout, which it didn't. Wi-fi was only useable in the public areas which was annoying.
nice pool and hotel environment, rooms are acceptable nice. extremely poor service and bad food in the restaurant. Hotel is far outside and shuttles are at unsuitable times (6pm / 9pm). I would consider this hotel as a 4 star in terms of environment and 2 star for the food and the service. You are not allowed to bring food and drinks from outside but the restaurant is very expensive (i.e. coce 3€ and 1l Water 3€). Most of the guests i have spoken to, were not satisfied with the service too, i would never book this hotel again.
Staff in reception area were rude. Housekeeping not very good, they do not change the towels, they just refold them and put them back, food is the same it doesn't change.
The gommage at the spa was ok ! Very disapointed.. poor food and service/pool was ok not a 5 star hotel
The room was good - great design and big bathroom for us as a family. Also liked the bed areas around the pool. No entertainment, boring in the evening, one of restaurants and also 2 bars were closed. Not enough communication - on booking the hotel it mentioned a kids club we saw nothing about this, also a free Hamman I had to ask for this it was not offered. There was no information in the room concerning the hotels facilities and nothing was in written in English. A can ok coke and a large bottle of water was almost £3.00 and they cannot cash your travellers cheques in the hotel you have to do this in centre of Marrakech.
The hotel was very quiet, calm and relaxing. The kids particularly enjoyed playing in the pool and on the pool table. It lacks other activities for children or a play area. Not enough activities for the children. Room service too expensive. Shuttle service to the city needs to be improved. They advertised free airport transfer but was not picked until 2 hours after we came out of the airport. I had to make several phonecalls and then the minibus had no air con and it broke down on the way to the hotel. Staff also overcharged us on the last day. Staff need to inform people about the other facilities at the hotel.
Hyfsade priser och tämligen bra anläggningar. Även lämplig för barn och rörelsehindrade. Hotellet lever inte alls upp till vad man i Europa eller USA skulle vänta av ett femstjärnigt hotell. Mkt småfel, bankomaten funkar inte, säkerhetsskåp på rummen funkar inte, Internetaccess funkar ibland men dåligt. Servicen var med några lysande undantag ganska slapp och hafsig. Ligger en rejäl promenad från för turister intressanta delar av stan.
Lugn omgivning. Rummet tråkigt. Badrummet ofräscht. Frukosten urdålig.
bra allt bra
Trädgården Poolen var inte uppvärmd, som den skulle vara. Möblerna i rummet gamla. Mitt första rum stank av rök, så jag fick byta. Mycket trafik utanför fönstret. Första frukosten upplevdes som kaotisk. Borden var fulla av smutsiga koppar och tallrikar. Det fanns inte nog med personal. Jag såg en i personalen torka av en kopp med en använd servett och ställa fram den till nya gäster. Jag fick gå och hämta egen kopp/tallrik/bestick för att personalen ignorerade mig. De betedde sig som sömngångare. Andra och tredje dagen var det bättre.
Rummen utmärkta Det mesta bra men 2 saker1. Frukosten inte 5 stjärnig. 2. Bra om engelskan förbättrades hos hotellpersonalen.
Hotellet var välordnat och alltid välstädat. Stora breda sängar. Lite svårt för personalen att hinna fylla på när något tog slut i frukostmatsalen.
Fint hotell med en inbjudande trädgård och poolområde. Bra mat och service.
Design och inredning i särklass. Ett mycket bra hotell med utmärkt frukost och ett väldigt bra poolområde med "beachservice". Rörig incheckning och administrationsproblem. Hotellet ligger en bra bit utanför centrum. Taxi till Jamaa Al Fna och Al Koutoubia kostar ca 50 Dirham.
Nice pool Horrible staff. Rude, could not provide basic info (I.e. How to ship a package). They will also try to get you to pay cash in the bars/restaurants. I fell for it once and the waiter pocketed the cash and billed it to my room--he even added a healthy tip to the room charge! Unbelievable.
The manager came to meet us outside the medina and showed us where to park our car, very helpful! Our room was ready, nice and very well cared of (rose petals on our beds and bottled water on the night-stand). They prepared for us a very nice dinner on the terrace, candlelight and everything to make it unforgettable...
Very good ++++++++++++
Very good location, very close to the medina square. Staff was excellent. the room was very small with no tv
Very good location, personnel very friendly and helpful (with good English), wonderful atmosphere All was really good
It was within walking distance of most of Marrakech's attractions They could have better directions on how to find them, it took 45 minutes on foot with luggage and the help of some very kind locals to find them.
The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost. The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not
the location in the historical part of Marrakech and the atmosphere of the traditional old house in the hotel
Quiet, excellent staff, good attention to detail, lovely roof terraces, central location Shower too small, toilet difficult to stand up at
Excellent amenities. Very friendly and helpful staff Signage to get there not very visible
Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa. The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.
The simpathy of the staff, the comfort and the fabulous scent At The hall and the heated pool Noyhing!
I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .
Nicely decorated clean rooms. Good location. Nice swimming pool. Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.
Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few
lovely gardens and swimming pool. staff were useless. food was poor. very expensive for drinks, food, spa etc.
Personnel cater for every need. They are efficient, extremely helpful and friendly and it is a dream location. "Big is better!"
Under 3 dygn kunde man inte lämna mig priser avseende minibaren trots 7 påminnelser från min sida
hotellets läge var perfekt. På ett 5 stjärnigt hotell måste man kunna kräva mer.väldigt lyhört.Toa dörren gick inte att stänga osv .
Bra standard, betjäning,pooler, utomhusutrymmen. Frukostpriserna väl höga.
Mycket vänlig personal! Bra pool! Tyvärr var servicen ofta långsam, beställningar tog för lång tid eller glömdes bort. Vi fick en alldeles för snabb check-in utan någon information om hotellet eller den service som de hade. Det fannns inet heller någon bok om vart man ringer för att komma t.ex. till Conciergen, roomserive, etc.