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The staff was very friendly and courteous.
relatively quiet vs other hotels
location and comfort unexciting lobby!
Great hotel, goof buy in HKG, especially with three kid in tow, spacious and clean rooms, good beds, good babybed, babysitter trustworthy, loved thje kids, good breakfast, though place not suitable for family with small kids as you have to eat it on couches around a low table. Lots of places close to hotel.
Friendly staff, very clean, excellent facilities Not a place for toddlers
The Staff is really friendly, the location is very good, and the tea kitchen. The price is little too expensive
The staff were excellent I thought. Helpful, courteous whatever the time of day/night, and very professional. It's a good hotel if you're travelling for business or as a couple. Not a place I would recommend if you are travelling with young children. The rooms are very small compared to the more established hotels so whilst the decor and amenities provided are good, some travellers may prefer a room with a little more leg room.
it was really central and rather quiet, ideal to rest after a busy day in the city
lounge, rooms Make sure the concierge guys really understand the our request when ordering a taxi. They don't really listen or confirm properly our request. We were dropped off a 5 minute walk away from an important meeting and were late and upset when we arrived
in the heart of Causeway bay. Very convenient for food and shopping
Beautiful view of Victoria Harbour, location close to shopping Nothing wrong
Location is great, room is quite spacious and bathroom is roomy. Overall I'm very satisfied with the hotel. My booking.com indicated breakfast was included, but it was denied during check in. I had to send e-mail and call manager to clarify this. Btw, coffee at breakfast buffet was sour and tasted like yesterday's coffee.
very new hotel convenietnly located near shopping area. the design of the hotel is very decent. no free wi fi
Very attractive, comfortable room. Restaurant closes at 12, upper level bar was reserved for a private function. It was impossible for me to have a drink or eat after work.
This is a great hotel in HongKong which is rare Getting a taxi is difficult !
convenient location to shopping area, walking distance to wan chai area with lots of bars. no free wi fi.
brandnew hotel with good location and view into the "Happy Valley". Great outside pool on the roof. breakfast room too crowded and noisy. Breakfast extremely expensive.
How advance is the technological facilities in the hotel. Very long process in checking in. they didnt want to give us room right away (though we reached there by 4PM), but after insisting for a long while they finally gave us our room.
The included breakfast was below expectations and we ended up eating breakfast at Starbucks!
The size of the room was plesently surprising for a Hong Kong hotel. The included breakfast was unexpected and offered a good choice. The lack of bar soap in favor of liquid pump soap, particularly in the shower, was not appreciated.
Great location - so very convenient. Low cost - good value for money.
The location is very strategic and convenient. Maybe the lobby can be upgraded with live music stage.
Central and functional for my one day visit and meetings Could upgrade broadband to wireless
The location was excellent. The room provisions was up to my expectations despite my usual business hotel stays. 1. there was a fair amount of hair stuck under my room slippers, perhaps the removal from the carpet was not ideal. 2. I expected better toiletry provisions like soap and shampoo packaged instead of a dispenser 2 in 1.
Good location. Would be nice if there is a bathtub.
Good value for money. The staff was not well-trained. The concierge did not provide good avdvice. Breakfast staff spoke little English.
the location, and the service was great... Room was clean and mordern..
services & facilities not as good as previous years. hotel run down.
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
Staff were helpful and room was always made up whenever requested.
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
close to shopping area hotel too old
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
very close to the downtown center shopping mall no swimming pools
Excellent location. The Concierge is very helpful and efficient in advising guests where to dine and how to reach a location. None.
The Excelsior is a HK landmark. The view is outstanding. The location is unbeatable. Staff always ready to help. I liked locaton and view best. Great! No free internet use in rooms nor anywhere at the hotel. Made it fall behind new design business hotels in Asia.
The hotel location and the staff was very helpful, great hotel to stay with family too. None
Harbour view room and great location bathroom l
Have stayed at the Excelsior years agoa and chose due to location. Its still as good, Bar on 34th superb and staff are excellent at looking after you, especially concierge... Rooms a little on the small side...