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Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
services & facilities not as good as previous years. hotel run down.
Staff were helpful and room was always made up whenever requested.
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
close to shopping area hotel too old
very close to the downtown center shopping mall no swimming pools
Centralt o bra läge. Prisvärt. Nej. Omgivningen är bargata på kvällar, inte allra bäst för barnfamiljer men de åker väl ändå inte till Hong Kong.
Priset mycket bra Frukosten kunde varit vassare
Central läge mitt på Hong Kong Island. Nära resturanger och shopping Renigheten på rummen hade någo slags myr invasion
Möjlighetent till gym. Svårigheten att få hjälp från personalen.
Fräscht på alla sätt och vis. Personalen supertrevlig. Ett stort plus var att de även hade en pool! nej.
Det låg centralt För att vara ett 4 skjärnigt hotel var det dåligt. Små rum ofrächt badrum o slitna rum
Läget för hotellet är utmärkt om man vill ut och festa på kvällarna. Hotell personalen mycket serviceinriktade Hotellet är rätt så slitet. Städningen var inte bra.
Bra service, t ex gratis bagageförvaring efter utcheckning. Väl städat, sköna sängar, bra komfort Att fitnesscenter/pool öppnade sent (7.30) och stängde tidigt (19.30) vilket gjorde att jag tyvärr aldrig hade möjlighet att utnyttja dessa faciliteter, vilket jag hade sett fram emot.
Borde ha gratis internet.
fin utsikt - efter uppgradering kände oss lite lurade eftersom vår första bokning var supreme och att de vid incheckningen vill att vi skulle uppgradera till extra supreme. Supreme var utan fönster!! Lång frukostkö.
Bodde på hotellet bara en natt istället for dom 5 nätter bokade. Flyttade till Grand Harbour. Mycket bättre för samma budget. Otrevlig personal. Aldeles för aggresiv i att sälja uppgrade till bättre rum. Dåligt läge med nästen inga restauranger eller shopping inom gångavstånd
Närhet till City samt trevlig personal Det fanns ingen hotellbar inne på hotellet, den var kombinerad med lobbyn. Man kunde dock sitta ute på en liten plätt (3 bord) och det var trevligt.
Very attractive, comfortable room. Restaurant closes at 12, upper level bar was reserved for a private function. It was impossible for me to have a drink or eat after work.
How advance is the technological facilities in the hotel. Very long process in checking in. they didnt want to give us room right away (though we reached there by 4PM), but after insisting for a long while they finally gave us our room.
convenient location to shopping area, walking distance to wan chai area with lots of bars. no free wi fi.
Beautiful view of Victoria Harbour, location close to shopping Nothing wrong
very new hotel convenietnly located near shopping area. the design of the hotel is very decent. no free wi fi
Location is great, room is quite spacious and bathroom is roomy. Overall I'm very satisfied with the hotel. My booking.com indicated breakfast was included, but it was denied during check in. I had to send e-mail and call manager to clarify this. Btw, coffee at breakfast buffet was sour and tasted like yesterday's coffee.
brandnew hotel with good location and view into the "Happy Valley". Great outside pool on the roof. breakfast room too crowded and noisy. Breakfast extremely expensive.
This is a great hotel in HongKong which is rare Getting a taxi is difficult !
The Chateau Montfort is a charming, warm boutique hotel in a great location in Milan. The design is whimsical, romantic, and elegant. The lobby area is good for tea, a cocktail, or a small business meeting. The restaurant breakfast buffet consists of quality ingredients, albeit at a price to match. The rooms are a good size, the bed extremely comfortable, and the wardrobe large enough to fit a weeks worth of clothes. The TV had the most of channels of any hotel TV anywhere. There were a variety of languages in the 150 channels so you can keep up with the news at home regardless of where home is. The staff were friendly, helpful, and spoke very good English. The bathroom is beautiful, but I had a combo tub/shower with a curtain. I hoped for something better since everything else in the hotel exceeded my expectations. Again, this is nitpicking because the bathroom is otherwise very nice.
Have stayed at the Excelsior years agoa and chose due to location. Its still as good, Bar on 34th superb and staff are excellent at looking after you, especially concierge... Rooms a little on the small side...
The hotel location and the staff was very helpful, great hotel to stay with family too. None
The Excelsior is a HK landmark. The view is outstanding. The location is unbeatable. Staff always ready to help. I liked locaton and view best. Great! No free internet use in rooms nor anywhere at the hotel. Made it fall behind new design business hotels in Asia.
Harbour view room and great location bathroom l
Excellent location. The Concierge is very helpful and efficient in advising guests where to dine and how to reach a location. None.
Room are cleans 1. I booked a king room and been told only double bed room After I mad a fuss the staff got me queen size bed... 2. I asked to extend my check out. I stayed until 7pm they charged me full fare for the night....staff totally not helpful in this concern. This hotel is a real nightmare with check in / out extension 3. No brush teeth in the bathroom. Need to ask everytime 4. Can not get a single plate delivered in the bath room 5. Need to ask a second large towell Overall very light service for a 4 stars
Hotel location was great, hotel was clean and breakfast was rich. After checking in the hotel, we learned that the hotel is being renovated and that noise may intefer our stay.If I have known this before booking the hotel ,I would not choose this hotel.
The hotel was very comfortable and the location was good. A lot of negative reviewers complained about the renovation noise, but we didn't hear any noise at all during our 5 day stay. The rooms were very nicely renovated and there is a very nice park within the hotel which my kids loved spending a half day playing at.
staff friendly and efficient room fittings little tired
vier & location
This was my primary hotel for HK. Many stays. Treated poorly. Escorted to door like bad guy. Mgr offered water as cure.
Very helpful staff who really went out of their way to provide assistance.
The room is really great... clean, cozy and also it has a great view of Central there! The service is nice too.
Very New, Very Clean A little noise from the road at night.
Easy, efficient N/A
It was excellent they didn't exactly clean the room well
It's new, so everything's clean. The beds are large and comfortable and there's free Internet access in the rooms. It's not a complaint, but the service is limited to check-in, check-out and baggage storage. There's no restaurant nor room service. However you're in a great location, so who wants to eat in the hotel?!
The hotel is very convenience, it is not far from shopping area and plenty of food shop around the hotel including fresh market where you can find fresh fruits. The noise from the street and outside the room.
Though the location was reletively good, taxis are not allowed to drop off passengers at the front of the hotel! Our driver had to drop us off at the back alley. We literary lugged our luggages to the front door! I want to thank Micheal and especially Joyce for helping me to lug my luggage. Thank you Jason for explaining to me the place I had to wait for /hail a taxi. 1.Unlike other hotels, this hotel requires you to cancel 7 days beforehand. If not, you will be charged the first night. 2. They will charge the first night’s rate when you book the hotel and additional 2000HKD as a deposit when you check in. With such stringent rule, one might expect the hotel to assign good rooms for customers who booked months in advance. Sadly, it wasn't so. I was assigned a room reeked of cigarette smell by Natalie. The toilet cum bathroom is transparent and visible from the other flats/apartments that are built within arm’s length! So, the curtain has to shut permanently! When I approached Tiffany, I was told that there wasn't any room left. I was told that I could pay additional 220HKD to upgrade. The manager’s attitude was “take it or leave it!” After I commented that “You have the prerogative of treating me however you like, but I have the right to write about how I was treated here,” that they suddenly remembered that they had vacant rooms! Though my situation was rectified, it left a bitter taste in my mouth. I had to stoop so low in using my occupation and the internet to threaten the staff to get basic decent customer service! It literary marred my first day there! 3. They like to use the excuse of “it’s a bigger and more spacious room” to trick you into accepting a more “inferior” room. When they show me their “smaller” room, it was a better room, where the bathroom was not visible from other buildings! 4. Though it's near Times Square, you can forget about saving money as you will definitely pay extra to get a cab to the nearest MTR to head to the airport with your heavy luggage. This is because the Wan Chai MTR station is too far away for you to lug your luggage to while the Causeway Bay MTR station is too congested with traffic and dangerous for you to head to with your luggage. 5.
The staff at the ground floor lobby is friendly and he will recommend place to shop and eat.
The cleanliness of the room & the strategic location
I like very much the fashion style of the room.
Location was pretty decent. A bit dirty in some areas. Must take two elevators to get to your room.
I stayed 4 nights in total in two separate weeks. The beds were bad and so smaller than usual. I was promised a queen bed and got tiny twin beds (I am 6.5ft). The room was only ready at 2pm both stays. But the worst was the breakfast experience. I have never seen such a bad offer. This should not be called a Best Western and certainly not a 3 stars.
Reasonably priced, close to most shops and transportation. Quarters are pretty tight... rooms are pretty old. TV is barely usable, but we don't use it that much anyway
Building is too old. Room is way too small. Don't provide enough towels and restroom supplies need. Room don't clean daily.
Staffs are not familiar in this hotel including service manager and the room condition is not the same with the information on the website.
Great hotel, goof buy in HKG, especially with three kid in tow, spacious and clean rooms, good beds, good babybed, babysitter trustworthy, loved thje kids, good breakfast, though place not suitable for family with small kids as you have to eat it on couches around a low table. Lots of places close to hotel.
relatively quiet vs other hotels
in the heart of Causeway bay. Very convenient for food and shopping
The Staff is really friendly, the location is very good, and the tea kitchen. The price is little too expensive
The staff was very friendly and courteous.
location and comfort unexciting lobby!
lounge, rooms Make sure the concierge guys really understand the our request when ordering a taxi. They don't really listen or confirm properly our request. We were dropped off a 5 minute walk away from an important meeting and were late and upset when we arrived
The staff were excellent I thought. Helpful, courteous whatever the time of day/night, and very professional. It's a good hotel if you're travelling for business or as a couple. Not a place I would recommend if you are travelling with young children. The rooms are very small compared to the more established hotels so whilst the decor and amenities provided are good, some travellers may prefer a room with a little more leg room.
Friendly staff, very clean, excellent facilities Not a place for toddlers
it was really central and rather quiet, ideal to rest after a busy day in the city