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Filtered water everywhere, complementary snacks, clean and central location
Location is great! The room I was initially assigned to was extremely small w/ a scetchy view, but the staff was kind enough to switch me w/ no hesitation. Very accommodating front desk. The valet is costly & should be considered in the price w/ room since there's not another option.
Availability of water and snacks. Free self laundry. Excellent work out equipment. Room card entry for use of elevators. Expensive to make phone calls.
The staff was great. There was one guy that was very friendly and accommodating. We didn't catch his name but he was shorter and looked maybe Hispanic. Peter was amazing. He was constantly telling us about services the hotel provided that were making our lives easier. The room was beautiful and the perfect size. Our last day we were able to grab a little snack from the lobby on our way out which was nice and exciting for poor college kids. There was one rude front desk attendant that seemed annoyed we wanted to check into our room with her. She also didn't seem to know about how the valet parking worked and we had to wait to get there and validate everything with wonderful Peter. The only weird thing about the room was that it wasn't one big bed. It was two little beds put together, which worked fine for us. But that seems weird considering the hotel is mostly for business people that would be staying alone in a room.
Asked for receipt to be e-mailed--never got it --bit of a problem since I was supposed to be able to expense this
Single traveler for 1 night stay The value is fantastic, the customer service was great, the decor is minimalist lovely. Coffee, tea always available and healthy snacks for an early evening pick me up. I was attending an event at the NRG stadium, and was able to hop on the light rail to get there with ease.
We do "staycations" on weekends all over Texas and we've had some odd smelling rooms but the smell of crawfish we do strong I got sick. There was no fabreeze or candles to light to help the smell so I had to use my expensive perfume. Sadly will not be returning.
Good location. It will be wonderful once 5 blocks of construction are finished in a cute retail and food area nearby. Right now there are sparse entertainment options within walking distance and you really should have steel-toe boots and a hard hat to reach some of them. The room was tiny. It fit just the bed and there was 1 foot between the walls around it. I've never seen such a tiny room. It was difficult to even unpack with 2 people trying to walk in there. 1 person had to be on the bed if another was walking around it. The bed was 2 twin beds pushed together. Relegating you to 1 edge or another.
walking distance to and from marathon Parking- everything else was great
The room was clean and had everything you needed. For the size of the room, we did not expect a microwave or miniature refrigerator so that was a nice surprise. Could not find where to park, but we left our vehicle with the valet.
I loved the gym, plenty of equipment to meet my needs. the lobby was spacious and comfortable. and the staff were friendly and helpful especially the valet parking and concierge. When I upgrade myself and book " Room 1: Superior Room With Kitchenette -Non-Smoking Spacious Room With Queen Bed.." I expect a superior room, not a closet! and instead of a kitchenette there was a tiny refrigerator and a tiny sink. my stay was uncomfortable and disappointing, and I will tell people to save themselves a bad time and avoid booking here.
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
convenient expensive and had to pay $18 for parking!
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
The staff was very kind and helpful. The area at night seems a little unsafe.
Extremely friendly staff. All the pictures showed a large tub in the bathroom. This was really important to us in booking our room, however, there was only a shower upon arrival. We felt duped.
Rooms were well appointed and thoughtful. Staff was attentive and professional. Beautiful hotel. Located near light rail and could be heard all day and night.
We really enjoyed the room and the location. It was 2 adults and a 5 yr old. We were there to catch an Astros game and to visit NASA which was only a 30 minute drive away. Minute Maid was within walking distance. Concierge said we could use the complimentary shuttle but we walked to ballpark instead. Hotel was also next to the northbound and southbound light rail so we hopped on that to the museum district. We would definitely stay there again. We didn't use the valet for $36, we found street parking around the corner. Got locked out of room at noon even though we had a late check out scheduled. Was no big deal though. They had a bus boy sent up to give us new room keys and they apologized.
I liked the short walk to Minute Maid Park and to Vic & Anthony's restaurant. I like the ability to check-in early. I liked the pre-reg email asking for early check-in preferences. I did not like the cramped quarters at the entrance. Due to the train, the narrow lanes for auto & valet made for a cluster. There were no bell carts available and the bell men seemed too busy. I did not like the small size of the sleeping room. Very cramped quarters.
Great location! Clean! Excellent service and food! Mattress not the most comfortable
The Regency lived up to its reputation. I was impressed by the friendly, helpful and informed staff. The beds were very comfortable. WiFi is free in the social areas, guest of the hotel have to pay for WiFi in the guest rooms.
Fernando is the man he very helpful as well as lido The bums, walkout side and always asking for money
Very friendly staff Not enough cabs
I would've liked for there to be a spa.
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
Excellent service standards
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
The exercise facility is so small that it is almost pointless. The showers need updating, as do other amenities like the television.
The staff was extremely polite and courteous. The place has so much character. The gentleman out front got us a taxi within about 30 seconds of asking how to get one! The tv and stereo could use an upgrading (cassettes?). But who stays there to watch tv?
Very quiet and cozy, with only about 8 rooms per floor. Rooms are small, but nicely appointed and very clean and comfortable. Breakfast buffet was great. Everything was obviously prepared fresh. Staff are courteous and friendly. The front entrance was under construction. Not much of a view from our room, just the parking lot.
It is within walking distance of the Houston Grand Opera and metro to the museum & theater district - a lovely boutique hotel! TV and phone system a bit antiquated but work. There is so much to do within walking distance of the hotel that this was not really important to us.
The building was very charming and the staff very friendly. The location was great and very central to many sites in Houston. None.
The hotel was remodel the front and the noise was horrible. Room so small. Queen bed not King.
It was clean and very comfortable
The room was clean and staff were very nice. The walls were paper thin and the door to the room was not closed tight enough to not shake and bang anytime another door was opened or closed on our floor. It kept my girlfriend and I up all night long, I finally called the front desk around 3 am and was told all they could do was extend my checkout by an hour... The free breakfast in the morning was alright but I was too tired to actually enjoy any of it. Room 501 was the loudest room I've ever slept in.
The location is perfect particularly if in town for the performing arts functions. The service is great--Winfield W. and Jeremy M. are among the best in the hospitality world.
Service, food and ambience. Nothing
This was a wonderful hotel- beautifully restored and renovated. My room was spacious and comfortable. I had read a previous review from a guest who had been disappointed by the size of the bathroom, but I did not experience this problem at all. Every aspect of my room met or exceeded my expectations and the value was exceptional. I can't think of any part of my stay that disappointed me. Honestly.
The staff greeted us warmly and even provided champagne upon our arrival. When we made it to the room it was beautiful with a great view of downtown and all the amenities we could have wanted. Even the water fixtures were stunning. It was a truly fantastic stay and I couldn't recommend it higher.
Beautiful hotel in a wonderful area of downtown. We were able to walk everywhere. We did love the roof top pool as well. Amazing view of downtown from above. The main drawback for us is that there was a wedding the night we stayed so the bar/pool table area was not available. There was no other good place to hang out at the hotel which was inconvenient for us.
Fantastic location - great restaurants, bars and the Wortham theater are all within walking distance. Bed was old, uncomfortable and not worth what we paid for.
location close to Minute Maid park. Rooms were nice size, free breakfast buffet was spectacular. Maria and the staff in the kitchen during the breakfast and in assisting in attempting to rectify a mistake made by other staff (see 'What didn't you like'). I called ahead to find out whether I needed to bring our coffee brewer for our own, in room, coffee, and was told they had actual brewers (not those pod-type things). They didn't, and couldn't locate any, and didn't have any answers for how to get what we wanted and what they said they had. They did brew our coffee in their kitchen for us, which was apparently the best they could do. We almost didn't get the early check in they had also promised over the phone; luckily I had the name of the person who granted it, who happened to be the one at the front desk and who initially told us they couldn't check us in early.
I loved my view for the room! I requested a room with a nice view and I was accomadated with a room on the 21st floor! It was also my birthday weekend and they had chocolates and a card waiting for me. Everything was perfection!
I loved the atmosphere, decorations, the view from the pool was amazing, the room was clean and comfortable. The valet were super friendly and helpful. The staff inside seemed a bit on edge from the double weddings in the restaurant, clerk told us we could order at the bar tender stand downstairs and the bartender seemed offended and said she's a liar, it's room service only that night. I was not fond of the prices for waffles and french toast on the menu, seemed an awful high price for such a simple food. The view from my room was construction and graffiti ' ed windows on the building next to us.
Daughter and husband loved the Milk and Cookies Happy Hour every night! Breakfast was very good too! The pool was perfect for my 4 year old because it is only 3 feet deep and not very big at all. A little disappointing.
Very clean Comfortable Nice Expensive parking
The staff was really personable from the valets to Jorge to the counter staff. The hotel has a very appealing luxury façade but wait until you get to the room. The room air conditioner did not cool the room. The ceiling had what looked like "black mold" but at closer look may be lent from the air conditioner vent. The room area that housed the ice maker looked very neglected which made me feel that the hotel was beautiful on the surface only.
Bathroom too small, room size fairn overall meet and comfortable.
Close to the federal building. Rooms were not good. Beds were terrible. Possibly the worst hotel beds I have slept in. Noisy and kept the kids up as they are light sleepers. The hotel itself smelled old and the rooms did as well. There was mold in the inside bath/shower unit. We left the hotel as soon as we could. Staff were fantastic. The employees in the hotel did a great job.
no refrigerator in room
We found that the noise from the highway can be very loud and make it challenging for children to sleep at night. We also found cockroaches in the bathroom and that is not good indication of cleanliness. We raised the fact that we found the cockroaches to the hotel staff and their response was okay we will inform the housekeeping.
Nicely renovated, bigc ocmfy rooms
Very comfortable rooms. Bathroom is huge. Room service food left a little to be desired.
The design of the hotel and the rooms was fabulous. Couldn't have picked a better location. Walking distance to lots of bars and restaurants. We went to the cafe across the street in the morning and everyone was wearing Astros jerseys getting ready to walk to the game.
Unique hotel. Friendly staff. Love the bar in the lobby. Comfy beds. Great shower. Perfect location. I wish parking was a bit less expensive, or there was a self park option.
Room was clean and comfortable, and the staff was great! I thought the shuttle service was convenient and made our stay more comfortable. Lots of homeless people around the street of hotel, as long as you take the shuttle it doens't really matter.
Location, view No minibar,, no vending machines ,no smoking- but no balconies !!!! I expected a high class, luxury hotel..... I found myself regretting the choice immediately upon arrival in the room... No minibar, (then why did they take a 400 dollar deposit from my card without mentioning it, in addition to my paying the 600 up front for the two days I was staying there.??????!!?..... Which will take a week to be put back on my card...... No soda or vending machines, closest 24 hr place to get snacks is 3 miles away.... They charged me over 60 dollars in overnight parking fees without ever asking me whet make or model or license plate number... I didn't even have a car with me on this trip- staff were condescending and rude about my attempting to address these and other issues..... Don't stay here Houston is big no shortage of alternatives that are not a waste if minry
Bathroom is huge and comfortable. No icemachine. Had to request ice and tip for each delibvery.
The hotel seems like it was very nice a few years ago but doesn't feel like it has been kept up to date and doesn't feel clean at all. Our room smelled so much like mildew! The room came with 1 bottle of complimentary water. Every bottle after that you had to purchase, principally speaking I think this is crazy for a hotel room that costs $200 per night! Overall not impressed by this hotel.
Johnny at the front desk was spectacular, and was very professional. Gave me recommendations on night life and restaurants. The room was very nice, and the beds were comfortable. The valet was decent. It's about $34 a night after tax for one car, but it is downtown Houston. They are very quick about getting your car ready for you when you call for it. At night we called valet for a cab and went down 10 minutes later and they said it had not arrived yet. My group waited 10 more minutes inside the garage before the valet guy told us to stand on the street and try to get one. What is the point of calling ahead for a cab if they wanted us to go flag one down ourselves. There is no on site self parking, but there is a small private owned parking lot connected to the right of the hotel which is $10/ a day where my friend left his car. Check your bill before you leave!! I was charged an extra $20 dollars for "long distance calls." I didn't realize it was considered long distance to call valet down stairs... They were happy to take it off, but I'm glad I checked it.
Only one coffee serving in our room.
The pick-up from the downtown bus station to the hotel was sweet. The staff were nice and the room was gorgeous.
Staff were very friendly and helpful. Lounge is very nice. Breakfast at the restaurant was good but quite pricey. Hotel was extremely clean and had very little mold/mildew, which plagues even 4 & 5 star hotels in Houston. The pillows were not great and the restaurant was too expensive for extended business stays (French toast + coffee + OJ + tip = $25).
Top-quality everything: fixtures, staff, amenities Valet is $$$
Good location close to George R Brown Parking is about $35 (with tax) per day and the shuttle is seldom available.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff was incredibly friendly and the desk chair was really comfortable. Non-valet parking options were difficult to find.
This guest did not leave comments about this hotel.
Excellent location downtown, close to the rail, Minute Maid, and Discovery Green Park. The front desk lady was quite rude and maybe even discriminatory. Otherwise, the experience was wonderful.
The room, location and even the lobby was beautiful! Yes , the staff was not as polished as i would have expected. Nice nonetheless.
This guest did not leave comments about this hotel.
Location Staff were just plain rude
Great clean ambience, nice amenities
This guest did not leave comments about this hotel.
The staff was extremely nice and helpful. Vallet parking was easy and quick. The rooms were clean and beds were comfortable. I plan to stay here again.
Staff was friendly, room was clean, overall good stay Only con was the fact that we couldn't order movies from our room
Rude staff at the front desk overnight
I was able to check in early and the service was great. The staff was friendly and thorough. The room was clean and a good stay for the price. I have nothing to complain about.
cookies;-),location Pillow too thick
Staff was very accommodating to my 1 year old
Great Room and View Slow shuttle and Valet service
We liked everything about this hotel. The staff were extremely professional, friendly, helpful and competent. The hotel is large, beautiful, and convenient to the downtown theater district. Rooms are large, comfortable, and well appointed. The bar area is lively and the staff are friendly and take care of their customers. The restaurant is comfortable and the food is excellent and well prepared. The staff of the restaurant are professional and treat you like a personal guest. We enjoyed everything about our stay. The only thing I would have liked in the rooms is a refrigerator and a safe. Otherwise, the rooms were very well appointed.
Very friendly staff throughout, impressive lobby and the room was very nice as well. Always forgot about those great cookie as well! The only issue were the thin walls, it was quite easy to hear the people next door to us. They have a strict "party policy" so I think they are aware of the issue. We hated to be "those people" but when our neighbors started playing loud music at 5am we called the front desk. Security sorted out the issue right away. Thanks!
Room was nice and comfortable. Accepted our dog. Our room was right above their event center very noisy. They were breaking down tables and being very loud after 10:00 during the week. If you get a high enough floor I guess this would not be a problem. Also getting ice was a bit of a hassle.
Interior decorating very interesting. Everything updated. Refreshing look and feel. Very comfortable. The valet parking was brutally expensive.
Enjoying the vicinity of the hotel to the historical city center I am anxious to be double charged - first on November 8 by hersha Hospitalty Management for the amount of 1 097.85 usd (immediately after arriving to the Hotel) and then by alden Houston 1 047.85 usd 2010-11-16 at 09:17:35 =- may be I misunderstand something, pls explain!
We were on the 10th floor. It was very quiet and very comfortable. We had everything we needed. We used the shuttle daily and the drivers were all very friendly and professional. It was a pleasure to see them smiling every morning. We were always greeted by the front desk staff every time we stepped off the elevator. The entire hotel was very clean. I would definitely stay there again! The water smelled a little like clay/mud they use in spas for wraps. My skin and hair certainly enjoyed it, but I did feel the need for perfume. Despite this, I would still stay there again.
The hotel was very nice and was at a great location I did not like the fact that there were no curtains and the room was light.
excellent staff! rooms were very comfortable and very clean. We will definitely be back.
Amazing staff, best valet service I've ever experienced. Very clean hotel. 2 full bathrooms in the room kinda odd but after the first ten minutes you wonder what's wrong with other hotels. Great location four blocks from Minuet Maid Park. Gym is small but has the essentials, got the job done. Great overall experience. No mini fridge in the room was the only draw back. Had to make a bunch of trips to the ice machine, which was on a different floor to keep my daughters pedisure cold.
Good breakfast and happy hour. I did not like that they charged me two times for my stay. When I called I was told I would be refunded and the manager would call me and they still have not called me back or contacted me about refunding my money. This was seven days ago. I will update this when I get my refund
Our room was very comfortable and clean. The staff was very helpful. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit.
Breakfast. Manager's evening food / drink. Room.
Dallas street was closed so we couldn't park at the hotel, not knowing downtown this was a big inconvenience.
Everyone who worked there went out of their way to be friendly and helpful.
Right in downtown Houston valet parking My bathroom had a leaky toilet so we woke up in the morning to a puddle of water around the toilet floor which wasn't a big bother for us since we were checking out that afternoon.
I didn't like the fact that there was no self parking. There was only valet parking for 28 dollars a night plus tax. Online it shows there is self parking.
The suite room was a nice layout. The valet parking was a complete disaster.
I love the marriot brand. Love the Springhill suites especially. The layout i prefer is always a guarantee when booking with them. Very clean and comfortable. Valet a little pricey. Did not end up leaving my car overnight so they charged me daily rate instead of over night rate. Although my car was literally parked to drop off my bags and change and then again to get my bags the next morning. So probably a combined hour of parking. But they were all really nice and helpful in changing it from the overnight rate to the daily rate.
The friendly and helpful staff were always able to answer our questions. They have a computer in the lobby with free internet and you can even print for free, which is convenient. They sell toiletries and food which is great because not much is open in downtown Houston on weekends. My ''studio'' room had a full kitchen-- great for being able to store and reheat leftovers. This hotel would be great for a business trip so you don't have to eat out and spend a lot every day. The only downside: valet parking is expensive, about $22/day, which can add up quickly.
We were in town for wedding. The people at the front desk were great with directions and making my family feel welcomed. I was surprised when I got to my room because it was extremely large and had a full kitchen. I was able to prepare meals for my children and save money because of the refrigerator and the breakfast buffet. I will definitely return to the hotel for any future trips to Houston.
This was a very clean facility. The continental breakfast was a great supplement to our stay.
Shared two 2-bedroom suites among six people and got great rates. Rooms were each like a small apt with kitchens and a bathroom in each bedroom. Service was excellent and the hot and cold buffet breakfast was great. Parking was valet only but not uncommon for a downtown hotel. Only flaw was pool maintenance going on while we were there; our kids couldn't use the pool.
Every thing was awesome. I always stay here when I come to Houston...
We were in the midst of a major household move with lots of luggage during our stay. The staff was very helpful in moving our things to the suite. We had plenty of space and having the kitchen is a major plus when we are traveling.
This isn't a bad hotel, but there are much nicer hotels that cost less than the $* I paid for it. The room (suite) was spacious and there is a nice room service selection. It is located across the street from the downtown police station, so I frequently heard sirens during the night.
Will stay there on gameday from now on. Great rooms and staff. Close to everything.
The hotel was an older hotel in the heart of downtown. Overall, the hotel met my needs. The bathroom did not have a toilet paper holder and there was a hole in the wall where it was supposed to be. The bathroom appearance was run down and dirty looking. It probably was clean but just didn't look it. The breakfast, on the otherhand, was fabulous. That was one of the best breakfast self serve I have ever had at any hotel. they served all kinds of hot food items and there was quite a spread. The staff was friendly but a little slow in processing our registration.
The showers. Room overall was nice. Everything was enjoyable. That their is no self park. U have no choice but to pay $30 plus tax for valet a day.
We enjoyed the proximity to Minute Maid park, the short walks to most downtown destinations and the hotel bar No microwaves in the rooms