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Although the exterior and foyer of the hotel looked beautiful it was a different story when we went to our room. It had not been cleaned - the carpets hadn't been cleaned neither had the surfaces of the bedside cabinets which were sticky and dusty. As for the bathroom the toilet required a good clean and the shower was covered in mould and mildew. Not a good advertisement for this hotel and certain not in keeping with other Thistle Hotels we have stayed in. Very poor. The restaurant staff didn't seem to understand what we were saying and the service was a bit slow. Breakfast juice was watered down apple juice and diluting orange. Certainly not what we expect in any hotel. We certainly would not recommend this hotel to anyone.
i always come for short business trip. this is 2nd time thistle jb but many times during hyatt name. however, the reception didnt know i have been there before and requested me to fill in the form. it will be nice to hear "welcome back". i like beef bacon for breakfast but the bread varieties are too few. beef bacon should be available everytime i come. concierge was not seen this time to open door. the rate is just nice at high side as the decor not really business luxury. its in between. thistle PD is very family but quite luxury look. suggest you add more potted plants at lobby, its too bare at present. overall, i am happy. room service is fast when i asked for the paper which was not delivered to me. tq. as above. and should give some kind of priviledge to those who have been there such as special rate, fruit basket etc..
the ambient is very nice! the carpark is very far and separated from the hotel
the view,vry relax and accomodating.
the room is comfortable and provides a good view of the straits and clock tower (deluxe with seaview) and it is inexpensive for a room with such a standard
I liked the room, comfort and cleanliness of the hotel are marvellous! And of course the friendly reception staff! Two thumb up!
Clean room, efficient room service, and large swimming pool.
Very nice atmosphere and friendly staffs. Access to the city is easy since it is only a few kilometers away.
aircon was faulty and was very warm
The knock and knock service is great. My wife and i made use of this service to book for cab and ask for room service. Well done to all Thistle's staff that made the stay to celebrate our wedding anniversary a memorable and enjoyable one.
I liked the cleanliness of the hotel and the friendliness of the staff. They acceded to our requests to ensure that we had the most pleasant stay. Waitress Renuka at the club lounge was the most thoughtful and friendly staff member. We were very pleased with her amazing service. I wish the Club Lounge served more food and a greater variety.
good location,in the city centre near to shopping centre and custom check point to Singapore. no complaint
The staff were really friendly and approachable. It is so far the best hotel i've stayed in Johor. Apparently, there were blood stains on the carpet and bed sheets.
The pillows failed the standard of a 3 star hotel; awful smell. The room pictures showed in website did not reflect the actual room which is at the old wing. We requested for two rooms, both single bed but request not fulfilled. The rooms were adjacent without the service door in between. Another disappointment and inconvenience for the family. The noise insulation was really bad.
We enjoyed our stay, the hotel has a great central location and is clean and well maintained. The breakfast was excellent. A bargain at the price we paid.
friendly staff, very helpful. not that I can think of
freindly staff - nice rooms, nice pool area + excellent location down town Breakfast buffet can be improved, but OK
Your very friendly staff
Without the overall staff being,very friendly and helpful, I don't think I could write down a single thing. The porters and concierge desk especially was helpful. Hotel is not up to previous standard. In room services lacking (only 1 glass per day, using standard sheets on King bed, etc.) Restaurant and room service fare not up to standard (in fact some what quite distasteful). Driving around JB is complicated and stressful at best. This hotel is very difficult to locate and return to by car. Parking lot and elevator has a very "used" look. Meal buffets are crowded so the traffic flow needs to be improved to reduce the wait times.
The Puteri can be more comfortable than that...
Service is no good. Not value for money.
Spacious room and courteous helpful staff. I was early at check-in and the friendly young lady at Reception offered me a smoking room that she said didn't smell and she was right. Room - an apartment - was large and homely. Certianly good value for money!
Room is very comfort Parking in front of the hotel should be free
one of the best Hotel I stayed in Johor Bahru. Congratulation to Staff etc. The Hotel has a unique niche, not seen by myself for some time In getting Dinner, the service was good, except the kitchen was slow, food however was good
facilities are impressive and good value for money,wide variety of food at buffet breakfast but mainly asian oriented food Pool was fullof day visitors and their children, so impossible to swim in the kidney shaped pool,shame. The decor and genearl fabric of the establishment was looking tired. Only a taxi or your own car will find the place, the roads around the cause way are now a nightmare!
As a Singaporean on biz, the hotel facing Singapore allows use of our local mobile connection. The location is hard to find. The in-room Internet connection is slow or not working at all. Should allow for opt out of Breakfast and offer a better room rate. This avoids wastage.
good selection of restraunts, near shopping center.
The comfort and how large the room is! Room service foods are way overpriced.
Room was large, got 2 queen bed and also managed to squeeze in a baby cot. Rather convient location with shopping mall near by. And a new mall coming up just down the road by Q1 2011. But very dusty. Got a shock when we had to shift some furniture around to fit the cot - found medicine,seeds etc under the soft and thick layer of dust behind the glass/cup. Front office want to charge me for the extra bed requested during reservation, but never use/call on site, they told me it's for my 3rd adult charges and that they have to pay it to bookings.com. I had to reason out with them.
Room Is very clean and neat, Hotel staff are also very nice,friendly and answer to all our doubt. The room service is also very fast and efficient. The bathtub is slightly smaller even for 1 to squeeze in.And the buffet breakfast should have more variety of food for choice.The jacuzi and swimming pool is also slightly smaller and looks abit old and dirty.
location b/fast is rather simple, despite classy hotel.
Big room n big bed
Near food centre and small shopping area. The hotel are very run down. Should be classified as 3 stars.
The staff respond is really slow & rude. The room & service provided is not equal to the value we paid.
Clean room, easy excess. The music was too loud and sound came through the walls. TV programes were limited. Could use a newer TV!!!! Staffs in the breakfastroom need to be taught to "smile" and to greet each patron with a "goodmorning"......
The bar and restaurants were good value for money. The suite room was very spacious and also good value for money. There were no remote controls for the TV and even after one of them was replaced it dissapeared again after the room was cleaned ! The validation of the car park ticket was troublesome and so was parking on the 6th floor !
The comfort and atmosphere check in delay for an hour... =(
would be nice Hotel allow us to upgrade to bigger room upon checking in at Booking.com rate and not walk in rate of Hotel.
The room was very spacious and had an excellent bathroom. The hotel is surrounded with a lot of nice bars and dining options. Staff was a little slow at checking in and when another guest rudely interrupted my checking in procedure, staff didn't act appropriate. Be aware that a lot of families (sometimes with loud children!) book this hotel. This is not necessary a bad thing but be aware!
There is nothing positive to comment. Once you step out of your room, there is a urinate smell. Very bad odor. There are a lot of prostitutes in the lobby creating a bad environment in the hotel. Also, there are bars on the street by the hotel and it is very noisy at night.
this hotel rating for 5 star but i dont feel like in 5 star hotel.....the entrance door lockset have to be change due to rusty and inside my room stil got rubbish inside the freeze not clear....somore i smell a cigaratte smoke in my bathroom........
Great location. There are lots of entertainment venues and restaurants right near the hotel including a shopping mall. The room is spacious. The staff are good. One of the better places to stay in JB The phone didn't work but that is only a minor issue.
Comfortable bed Maintenance could have been improved, staff could be more helpful, would have preferred no smoking in the entire breakfast area and better quality breakfast foods
Room was clean, grounds were beautiful, pool was clean, food was good Room had been smoked in, room needs more information like a map,
The place was very family-oriented. The staff were nice. The service was slow.
good staff, the room is spacious, the room is clean. 1. the swimming pool tiles are very dirty. 2. the food in breakfast is not nice 3. the restaurant's lights are dirty (breakfast buffet)
nice rooms, clean
the hotel is nice, very friendly lobby, big park house, big rooms, very good breakfast buffet for an 3* hotel, but the last but not least - as unfortunately very usual in Malaysia in general - dirty room, dirty bathroom, dirty flour.
when first open the door to the hotel room, the smell of the teakwood made me felt at home =) The toilet flushing system is very slow & sewage smell came from the toilet out of nowhere in the morning & evening time.
Porter service very very good and courteous. Especially the guy who take care of car arrival at lobby and those helping to carry luggage to our rooms. Hotel also quite flexible with late check out time. Furniture a bit old. Need major refurbishment. TV channel very limited and picture reception also quite poor. Ample parking space at the basement but very tight space to manuever car.
I stayed in a two room suites and it is spacious and comfortable & clean.
I enjoyed some peace and quiet No direct access to public transport
Bello hotel is great! It has a nice, modern, clean look. I would definitely go there again and recommend it to others. It's great value and the staff were excellent in meeting our needs. Thanks Bello hotel! I liked everything. The room was on the smaller side maybe, but very comfortable.