Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
Personal och läge är utmärkt. wifi är svag fast utbyggnad,
Vi fick mycket för pengarna, ett bättre rum än vad vi bokat. Det var mycket trevlig personal som ville oss väl. Frukosten var oki, men inte mer. Det gick inte att variera från dag till dag.
Fantastiskt hotell. Utsikten är bedårande och trädgården med dess växter och pool ger en härlig vy och avkoppling, samtidigt med en närhet till city. Perfekt läge! Rummen är mycket trevliga, tysta och med oerhört bekväma sängar. Parkeringsplats för bilen är utmärkt och hotellet har mycket vänlig och hjälpsam personal! Vi rekomenderar varmt detta hotell och återkommer mer än gärna!
Ett vackert gammalt klassiskt hotell som utstrålar Schweizisk hotell tradition. Nyrenoverade rum, bra restaurang, hygglig frukost. Med tanke på en del fadäser som inträffade under vår korta vistelse tycker jag att personalen var synnerligen tafatt. Jag fick ett glas grappa i baren hällt över mig. Efter det fastnade jag min syster och min far 83 år i hissen i 25 minuter. Jag tycker att man skulle bett om ursäkt kanske genom att bjuda oss på någonting eller ge oss någon form av rabatt för denna fadäs. Om jag var säker på att hissarna fungerar skulle jag rekommendera detta hotell.
Mycket bra ´rum och trevlig bar Nej inget att klaga på
Superb view, good breakfast, we received an upgrade for free, staff very friendly Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center
relaxing bed pillow
It is a beautiful, relaxing place. The view is spectacular!
Room’s view The location
Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave. Not a thing
location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog none
Beautiful views, close to the city center for shopping, nice outdoor pool The dinner menu and food was very average
location, room, pool, gym, food, terrace for breakfast They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".
Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.
Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms. Parking charges. The breakfast no variate.
Bra garage, bra frukost, bra bastu och pool, bra och tyst läge precis bredvid centrum, bra och serviceinriktad personal. Dåligt städat, slitet, tråkig lobby, dåligt underhåll av vattenkranar m.m. saknades stickuttag för dator, tokdyrt LAN, svindyrt garage. Otroligt att hotellet hade 4 (eller ver det 3 1/2) sjärnor. Detta hotell är 3-stjärnigt, absolut inget mer!!
Närheten till allting
pris, personal, läge dyr parkering
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
The spacious room & toilet. Honestly , all was Ok.
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
Excellent views Hotel was split into two with the reception area on one side
very clean. no faults
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
Great views over the lake. True to star rating.
great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
All. Especially was pleased kunya.
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
all of these nothing
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
Beautiful hotel with goo views of Lake Lugano. he room was a little small for the money.
It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff. No
The view, interior design, and the restaurant. I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.
Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful. Very light colored carpet - showed dirt
Staff very kind and helpful. Well located in the park and not to fare from the towncenter.
The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it. Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.
Läget i stadscentrum är utmärkt med närhet till både sjö och shopping. Härligt med egen vacker trädgård med pool och ordentligt med utrymme för avkoppling. Klassisk inredning, god service och trevlig personal.
Trevligt hotell som jag gärna återvänder till. Läget bra. Terassen och poolen ett plus
Det var alldeles utmärkt, med fin utsikt över Luganonsjön. Trevlig personal som var väldigt hjälpsam.
Trevlig personal. Hotellet ligger vackert där flera rum har direkt fantastisk sjöutsikt. Gångavstånd till affärer och restauranger. Hotellet var rent och fräscht men motsvarade inte förväntningarna vad gällde inredning och bekvämlighet. För dyrt för vad som erbjöds som hotellrum.
very close to train station, even it is uphill but not that bad. The wall is too thin. You can hear everything when people come in and all the talking, hard to get good sleep. The floor made of granite, made it too cold.
It was beautiful, clean, and the staff was super helpful. The room was cold at night. Perhaps a heating system needs to be in place?
The staff were friendly and there was always someone to ask if you needed information. It's very handy for the station and in nice surroundings. Although the buildings are charming to look at, the walls between the rooms are paper-thin and noise from other guests in their rooms, on the stairs, and shutting doors cannot be prevented. A box of ear-plugs at reception would be a good idea.
It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable. It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.
The location is ideal just a couple of minutes away from the train station and funicular to the city centre. The rooms are nice and everything is clean. Great stay!
Trevlig och serviceinriktad personal
Utmärkt läge i hjärtat av Lugano. Tyvärr ingen luftkonditionering!
Närhet till allt För varmt på rummet, skulle inte bo här på sommaren
Service vid sen ankomst, tjänstvillig personal i övrigt Lyhört, stökiga gäster under natten (svenska ishockeyspelare!)
Frukost, stadning internet gratis Ingen AC, bergbana genom rummet 0530 - 1145
Mycket bra läge, Trevlig hjälpsam personal. Riklig bra frukost, Rent och fint. Nej. Däremot så fungerade inte bokningsservicens mailbefodran vidare till hotellet. Våran extrabädd som vi beställde via mail visste inte hotellet om. Detta löste sig bra ändå!
En varm och trevlig atmosfär, med god frukost och fantastisk utsikt över Luganosjön. Läget i direkt anslutning till centrum.
mycket trevlig personal samt bra läge
Bra läge med utsikt över sjön. Vi hade uppfattat att vi skulle få balkong på rummet men vid ankomst blev vi tilldelade ett rum med fönster mot sjön. När vi uttryckte vår besvikelse ordnade de omgående detta. Pga huvudgatan direkt utanför blir trafiken mycket störande.
Apartment was spacious, very clean. Easy to get to. minimal but essential facilities were catered for. No one on reception when we arrived. Catering showed us to our apartment. The apartment did not have a balcony, or the view of the lake that I expected. I would have liked compensation for this. We had no view at all.
Nice and modern furniture in the apartment. Big and clean. The food in the restaurant was good. Old style furniture in the main lobby and restaurant. No easy internet access
The value for money was excellent as this is a fully-equipped apartment with separate and generously-proportioned rooms.
We enjoyed our stay at the hotel very much, it was very calm but not to far from the lake Lugano. Breakfast was simple but copious and served at the table, not buffet serve yourself, a nice change. The furniture was a little sparten, meaning no chair in the bedroom or bathroom.
The apartment was fine and the view from the balcony was glorious The breakfast was extremely basic and not value for money