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AT the time I checked out of the hotel, it was pouring rain. The customer service representative stopped what he was doing to walk me to my taxi with an umbrella to prevent me from getting wet. That is what I call "going the extra mile." There was an issue with the language barrier. I am from the US.
The hotel staff were very friendly and helpful. The room was spacious and very comfortable
Nice swimming pool area and terrace. Menu was expensive but food was good.Located in very quiet area with not much to do or see locally.
The staff was exceptionally helpful in recommending places to eat and directions to locations inside town. The directions to their hotel that you furnished were essentally useless. It took us 21/2 hours of driving time within a 15 mile radius of the city to find the very isolated liocation of this hotel. We were using a printed map and directions from your site as well as a GPS. The adress given was completely inadequate.
The driving directions given are completely wrong and the receptionist at night does not speak any English so calling to hotel and asking for help to find the hotel is pointless. There is no internet in the rooms as described. I have the impression that the staff does not always change the bed sheets before assigning a room to a new guest.
the hotel decor was very modern and it is very convenient for the airport. The toilet was not clean when we arrived (it had been used). The Sunday evening menu selection was very limited.
Firstly, the driving directions given are completely wrong! You get send to small village about 15 km far away from the hotel. When I called the hotel, to get help the person answering was unable to speak English. Secondly, there was no internet in the room. And last but not least, in the room I was given the bed sheets were not changed. They just opened 3 weeks ago so they still may improve.
Fantastic new hotel with great staff and facilities.
Very good location
only the location the breakfast was poor. There was not enough food and the quality of the food was poor
Location to the airport Hotel is very tired and run down. Telephone and air conditioning did not work. Shower was inadequate. Bed uncomfortable. Floor uneven. Unable to purchase wine or any other beverage after 10 pm in the evening.
The hotel is next to the Lamezia Terme airport which is important to check in for an early morning flight. This is a basic hotel with clean, working facilities.
clean room, hotel is near the airport, so if you have to get a plane it's quite convenient breakfast
Its close location to Lamezia Airport.
Close to Lamezia Terme. This served as a great first stop to refresh after our flight from Canada. Limited english spoken but that is to be expected in the south of Italy.
I did not like it. It is in a not very nice area with no facilities locally to go to, and is only useful for getting quickly to Lamezie airport. We wished we had stayed further out somewher nicer staff were not enthusiatic. Might beok if you were working locally
Very kind staff, they even offered us breakfast when we were leaving at 5 a.m. for the airport, even though breakfast is not served as early! The restaurant was closed in the evening we stayed there, but it opened for the hotel-guests. Quite noisy - there were some young men screaming and jumping around at 10 p.m.
good retaurant friendly staff poor breakfast
The Pizzas at the resturant were Excellent.
The breakfast offered was minimal at best...amoung the worst I have ever had
hot spring and the food (rappot qualite/prix)
The evening meal the four of us ordered was very very good and the staff friendly and helpful.