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the rooms were comfortable the bed was comfortable the pool and a jacuzzi are very nice easy access to taxi the menu was very good easy access to the airport friendly staff access to the casino from inside the hotel a little bit confusing but access to the workout room and access to the rest of the hotel was easy
The location is ideal as it is right across the street from the airport. We had to catch a flight the next day, so it was convenient to just take a short walk to get to the airport. The rooms are large and spacious, and the bathrooms were a refreshing change from some of the other places we stayed at because there was good water pressure and the toilet flushed without having to pour buckets of water into the toilet bowl. The wifi was also good, and it was the best connectivity I had the entire trip. There is also an outdoor pool where you can enjoy a nice swim. The food at the restaurant was mediocre and pricier than outside restaurants and other hotels.
Staffs were kind and some even funny but it was almost no wifi. Ok breakfast but so so restaurant. There was nothing around...
Staff are incredible. I was able to see the owners work during my stay. Details start from the top down. Thank you Dennis, Karen, Ivan, maryss, and the rest on the restuarant staff. Thank you very much!!!! Merong salamat po!!! Jason pimentel Nothing
This hotel is excellent for a resort holiday. We had our own cottage with a lounge, bedroom and two bathrooms. The unit looked over the water and had a big verandah with an outside table and a hammock. The water in the sea was very warm and great for swimming. The staff were very friendly and helpful. It is too far from shops for shopping so we just decided to make the most of the resort facilities. The drawback of this is that we did not have much contact with the local Philippino communtiy. The Philippines is also a very poor country. When we did go for a walk outside the hotel we were constantly approached by people wanting to sell us something or asking for money. Although people were polite I don't think I would like to walk outside by myself at night.
relaxed atmosphere, friendly and helpful staff the time it took before our room safe was opened (it was broken a=and held our money and passports) - it took most of the day before the safe was drilled open which meant our room was occupied by staff for the entire time. No compensation was offered for the inconvenience
Location. It's near the airport. Shower heads need upgrade or clean up. They have calcium deposits around it.
bugs in the room; loud noises in the hallway with children running around
Free airport shuttle, comfortable beds, mini kitchen Lighting controls are quite confusing
Flawlessly clean, very thoughtful service, the free shuttle to the airport was an unexpected treat... The free breakfast was elegant and delicious... The bed itself was the most comfortable in all of the Philippines (in my experience)... The shower heavenly. Staying at Goldberry made me so, so happy. cant think of a thing!
Nice staff Location remote, far from city. Close to sea but no real beach. No restaurangs within walking distance except the hotel restaurang which was OK. Have to use taxis a lot and some drivers cheating you.
Staff room needed cleaning, needs some remodeling - advertises wifi, but it doesnt work
staff are very good, efficient & very accomodating. the disco pub down the hotel; you can hear the loud noise during the night.
the price and location the noise of the disco and karaoke...oh my...it s not possible to sleep before 3 am. It is just horrible...... Breakfast is not good. windows and door of breakfast hall are so full of fingerprints that it ruins ones appetite
Proximity to airport, room comfort
Good location, close to Mactan Cebu Int'l Airport. Good price Noisy construction going on during the day of my stay. Also, didn't supply the room with enough shampoo. (1 packet for 2 guests)
I love the airy feel of the hotel, the white and pastel interior colours, the beautifully designed furnitures, the outdoor terrace and the view down directly to the pools and beach. there's some sense of infinity. hotel staff need to learn to stop acting like 'slaves' and stop treating guests like we are disabled and cannot carry a single tea cup or adjust the air cooler on our own. its over the top customer service that it kind of defeats the real purpose. it is already annoying. as well as a simple smile would be good enough than greeting guests good morning or good evening the whole time, like every 1-2 meters someone is greeting me. too much. keep it real, we are all equals. also, the hotel needs to stack brochures of side trip tours i.e. island hopping, diving, boating, etc., on the front desk so guests can easily choose which tour company to go with. make it transparent with the end goal of assisting your guests in fully enjoying their stay
Friendly and attentive staff Slow check-in and check out,The toilet tub eas spoiled and had to call the engineering staff twice to repair it.