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Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
Utsikt Cobacobana, frukost Förhållandevis dyrt
Hotelet ligger perfekt och har fint utsikt.Stort och fint rum.Frukost Personalen ställde klockan 15 minuter tidagare i rummet för att gästerna skulle gå ut tidigare
Bra perfekt läge och fantastisk utsikt
bra och trevlig personal. bra service nej
Great Pool.....good breakfast Few rooms with view to the ocean
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Excelente location, very good breakfast Room was small
Excellent breakfast, good location, comfortable.
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
Beautiful. There is no bar or restaurant in the main building. Needs more.
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
Customer Service, Izabel reception Manager is very efficient and helpful.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
The service. The price.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
The location. No.
The only things that I believe they value the money you pay at Pestana are the excellent service, the friendly staff and the perfect location. Make sure you get an ocean view room or better choose another hotel. The hotel can`t classified as a five stars hotel, very old deteriorated rooms and corridors, 80th time furniture, awful illumination and appalling facilities. the hotel needs an overall urgent renovations.
Location, pool, view, restaurant. Reception clerks are not kind even rude. I think they don't know the word " sorry ". I was confused who is a customer or a clerk. And even they lied to me. (the parking lot was free but not anymore. - This website is also needed to change the information.) I called them to confirm the reservation and parking lot. At that time they said, the parking lot is free but we paid r$20 per day. They said it's paid from 6 months ago. I think maybe I called ghost. They don't remember our conversation on the phone. It doesn't matter to pay for parking lot but they gave me wrong information, lied to me and never say sorry. I want to ask, is this 5 star hotel?, Are they trained about manner?
The staff were plesant and helpful, as stayed previously was comfortable and enjoyable The hotels needs to be refurb asap as it lags behind modern 5 star hotels now, also ran out of silly things like tea, tomato juice and nuts !!!
I liked the location, the staff and the lobby/restaurant/bar. The rooms are very dated. Downstairs is very nice so when you see the bedroom is disappointing.
Great location. Fantastic spacious room. Charging US$40 for 24h internet will make me choose a different hotel next time.
The location is the best you could ask in Rio. The suite was the most amazing I have seen with two doors to a huge balcony where you can have your morning coffee overseeing Copacabana beach.
I like the friendly staff and the great location of the hotel. The rooftop pool was also a nice touch. The rooms were very old and will need renovations.
staff very friendly and helpful; great location; very good restaurant! rooms not great; adequate however
The hotel is conveniently located with amazing views over Copacabana beach from the rooftop. The booking.com rate made it excellent value for money compared to published rates. Staff very helpful and friendly. Room was a bit run down - I have stayed here 3 times in the last 6 years and nothing has been done to touch up the rooms - room in serious need of a paint job; bed linen had holes in it, the bedspreads had stains on them - not what I would expect of a 5-star hotel. The rug in the lounge area at the lobby needs a serious cleaning job! Breakfast (optional) rather expensive.
Very poor hotel for a five star. The room are very old style, not at all comfortable. wireless very expensive. Breakfast very poor also for a 5* hotel. Artificial orange juice in a country like Brasil!.... There is a taxi service associated with the hotel that practice prices very high compared with normal taxis. The price changes depending on the day and worker on the entrance of the hotel, etc....
Om man får rummet som är mot atlanten så är det värt pengarna, frå man rummet mot gården är det inte värt pengarna. Vi fick rummet mot gården men bytte till ett mot atlanten. Skillnaden var inte jättestor I pris. Dock måste man veta att fönsterna isolerar dåligt så man hör mycket av trafiken. Rummet mot gården.
Att det låg precis på rätt ställe, nära till allt. Personalen var mycket hjälpsamma med bl.a utflykter. Nej.
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
Olympic trip, so prices were jacked up. Surprisingly ignorant desk personnel about local restaurants. In hotel breakfast was very busy but done well. Rooftop bar provided great views of beach and ocean. Workout room better than most and had sauna and steam room! Sink never fully drained. Had to jiggle handle to get toilet to stop running No good place for keeping suitcase open and accessible.
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
Central location, good facilities and good English speakers at threception
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
Very nice and well maintained hotel - modern design and not like some of the hotels you find along Copacabana. Great breakfast buffett Hotel is a short walk to Ipanema beach as it's located at the far end of Copacabana This hotel is located at the opposite end of Copacabana from FIFA fan fest so you need to plan for a 30-40 min walk to get there - not a big deal, as the view is great!
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
Hotel staff was very helpful and polite, breakfast was good the rooms were well maintained The elevators are very slow and not very reliable
roof top veiws was nice.great location. We arrived at the hotel at three oclock pm and where told our room wouldnt to free for half and hour , i had made the reservation requesting a luxurious double room with double bed, found the room to be quite standand small and instead it had too single beds not double,and it took staff an hour to resolve the situation ,by pulling the bed togeather instead of giving us a double "luxurious" (not) room. After such a the long jouney,we where a little dissapoited.
Rooms in backside are so small. Just suites and delux rooms are front side and see Atlantic. We dissapointed about our rooms and we couldn't change rooms. We couldn't open windows back side of the hotel, it doesn't seem save. Air condition didn't work so we couldn't sleep because of hot and airless. Staffs are so rude and not helpfull. We reservated a shuttle to go to airport and learned the price but they arranged a small shuttle for us and tried to give 2 shuttles and take more money. We had to arranged taxies on the way and we could catch the flight hardly.
The location is excellent. The breakfast buffet is fair. With the exception of the afternoon staff, the reception staff was rude and not willing to help us with directions to move around. On the contrary, the bell boys were very nice and helpful. The internet connection was not included on the (already high) price of the room. They charge about 25 $ per day. On top of that, I could never get connected from the room.
I found this hotel on good location in the best locate of copacabana beach.staff were helpful and kind the room was clean as well. loby was small.
Needed a place for one night and the hotel was sufficient for that: Good breakfast.
Nice swimmingpool. Room clean and big no good restaurant
Basic hotel on Copacabana Beach
The staff are welcoming and friendly, you feel like you are in your home Too many people checking in and out at the reception, I didn't like it, but it is unavoidable.
Hotel staff was very helpful. Breakfirst was god My room was very small, but I was very happy to get any room as I was really late. TV was not working but it did not matter to me.
The staff was very friendly, they even opened the breakfast for me half an hour earlier than normal because I had to leave so early! I had clearly booked a smoking room on booking.com, but apparently that information had not reached them.Also, booking.com stated this hotel was the closest hotel to the international Galeao airport, but it was really not close (45 minutes drive).
Staff very friendly and helpful. Excellent location in a safe area. Easy access to metro and all major attractions.
Superior rooms are worth the little bit extra. Very clean and modern. Helpful staff.
The staff are friendly and helpful and provided excellent customer service. The internet is expensive and considering the price for the hotel room is high, internet should have been free.
staff very friendly, & always willing to help out. cleanliness of rooms very good. complimentary check out until 18:00 was a plus point. I was over-charged for an extra bed I requested, but hotel were unwilling or unable to repay this to me. This I found very strange! Of course, if I owed them money it would be no problem for them to debit my card. I was treated as if this over-charge was my fault (in fact it was the fault of either booking.com or the hotels own reservations dept.)
Situated in a wonderful neighborhood; metro is around the corner connecting Catete with downtown and Copacabana. The hotel itself has everything a traveler need. Everything was perfect
The staff was very kind, good breakfast buffet, good location - close to underground station; the room was extremely large and had nice view. Although we received an upgrade for the room we paid, the bed and furniture was in old and poor condition, the windows did not offer proper sound proofing.
The rooms are clean and comfortable. View from the bay side is very nice. The breakfast buffet was very good. Location was great for me, but the streets around the hotel are not for every one. A little dodgy at night. If you want to feel the real city, this is a good location. The staff are not nice, and sometimes even missleading. We were told that the train to Corcovado was open, when it was actually closed.
staff were helpful and location ideal for my trip The room had insects crwaling over the worktops and the aircon was very noisy and not very effective and the controls were loose. My colleague however, had a room on the 11th floor, which I visited which was good
Internet availble, nice view over the Pao de Azucar
Terrific access to Metro; terrific restaurant around the corner: the meal was charged based on the weight of the food chosen (sorry, can't remember name). We got a single bowl of soup from the buffet, and although it did not cost as much as the buffet, we were charged 50% of the price of the buffet. We were definitely overcharged for this.
Excellent location, helpful staff Hotel was under renovation during visit; moderately high street noise
breakfast the room
Location No Wireless internet in rooms. Took about 20 mins to check in
The location adn view. Not a tourist place
Outstanding staff who went out of their way to help us find great restaurants and make our stay comfortable. All reception and restaurant staff spoke great English. Our deluxe room was absolutely beautiful with a comfortable bed. Beautiful bathroom. We had housekeeping come into our room without knocking once. Otherwise, no problems at all.
Being given complimentary champagne for our honeymoon!! The pool, the food, the amazing bar, and the friendly, courteous staff.
Happiness, friendliness and helfullness of staff and their commitment to service Attrractive environemtn of hotel and surrounds. Convneinece to cultural locations.
Excellent staff,front desk superb. Rooms are lovely and Santa Teresa is much more interesting than the beach areas eg Ipanema. The restaurant, food was good but service poor and very expensive
The staff were exceptional - friendly, highly responsive to all requests, fluently multi-lingual. Although the website had promised a gym or fitness room, there is no such facility: only a spa for massage and facials and similar treatments. The location in Sta Theresa is interesting for a couple of days but not the most convenient for longer.
The public rooms were very impressive and definitely had the 'wow' factor going on. The terrace and bar were great places to hang out and while away a few hours. I would recommend the hotel for these things alone. There was no directory in the room which explained the facilities and how the tv worked. Also coffee was on offer on the room service menu but when requested I was told to go down to the bar. The loo was not fixed to the floor and wobbled quite significantly (rather disconcerting) and there was no cold water in my room on arrival so I had to have an extremely hot shower.
Rooms were of high stndard, freindly staff and the pool affords an amazing view. At prices that won't destroy your wallet. Superb for reaching Copacabana or Ipanema The business centre had aome Internet terminla which were impossibly slow. I wasted time on these, got nothing done and was still charded.
Really beautifull view on Copacabana beach from the window.The best panorama from the pool on the top level.I sertainly recomend this hotel.
Breakfast is really nice. Paying for using internet. The roof terrasse is small, specially the pool and the service there for drinking something there was not available also towels etc.
Excellent location meant that Copacabana beach was just across the road the cleaner and more relaxed Ipanema beach was only a short stroll as was the General Osario metro stop. Fantastic view from rooftop pool. Reception staff very helpful and the pool barman knew how to mix a good capirinha ! Breakfast room was far too small with tables squashed together and some mornings we had to queue, very irritating!
Great location. The staff were very courteous and the hotel was very clean. Breakfast with many choices including local fruits. The restaurant had great option and the price was fair. Great value. The Standard rooms are bit small and the pool was small too.
Excellent location, reasonable price, good choice of breakfast included in the price. Twe view of Copacabana Beach from the roof top podium was unbeleavable! We had a De-Luxe room and the view of Copacabana Beach & Sugerloaf mountain was excellent.Free internet, helpfull staff, most speak good English - how is your second language? Murky swimming pool water and mattresses are warn out and need changing. Two single beds pushed together do not make a good double bed... especially when you are feeling romantic :-)
The location of the hotel on the beachfront was great. The water pressure in the shower was amazing. The floor was not clean and this affected the overall impression of the hotel in total.
Very central location & excellent value for money given where it's situated
The location, in between Copacabana and Ipanema, was excellent. The view from the roof was about as good as any in Rio and the service--from the front desk to the wait staff at breakfast--was impeccable. We would definitely stay at the Orla the next time we are in Rio. Nothing.
I enjoyed being so close to Copacabana beach and the view from the top of the hotel. The rooms are TINY, the pool is nasty (and also small) and too expensive.
The location was fantastic! The staff was quite friendly and they resolved all our problems quickly. The internet was not working in our room, they changed it in the same day. Great breakfast. The hotel has a taxi service which is not the same as the city taxi service and it is much more expensive. To go to the airoport with their service we payed double than would be using the street taxi.
top marks for location, staff and internet speed breakfast area is very crammed
Roof top pool, very clean, brilliant breakfast. Expensive Internet, blocked toilet.
Reasonabal hotel.Staff were helpful. Not a good location if you are on holiday.£20-25 round trip in a cab to Copacabana or Ipenema.Rooms were a bit gloomy.
Toilets had uncomfortable square seats, and both I used were blocked - pretty shoddy design. The buffet dinner was over-priced and under-quality - not good value at all. A few days after making the online booking, I received an email to say my credit card had not been accepted, so I supplied a new card. Yet the very next day the initial card was charged, which made me very wary of a double charge as I cannot check the 2nd card online. This is very shoddy by both the hotel and your website.
The staff were friendly and helpful. Nothing to complain.
The rooms were very clean and equipped with cable, the pool terrace was very pleasant and the staff were very friendly. It was a good option during carnaval time because it was close to the sambadrome and it was less expensive than staying in Copacabana or Ipanema. The staff could have been better informed about events during Carnaval. Everyone was very frieldy and I understand that because the hotel in downtown, it probably usually only services business people outside carnaval time, but we wanted to see some other sights in the city and they were not always well informed. They could also offer a wider range of tours.
the room was ok but there were some work in progress on the facade. For this reason, the view from the room was not so nice
Room was large, bed was huge. We only stayed for one night and the hotel was fine for that but more of a business hotel than a holiday hotel I think. Bed was on the hard side.
central location for business purposes front desk staff might just try to be a bit happier, they gave me a correct service but the level of friendliness could be higher
I enjoyed the moments using the facilities and comodities inside the rom and building. I suggest the menu can be changed every day..and more natural juice can be served there
I found a cockroach in the room, walking on my suitcase!