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Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
Utsikt Cobacobana, frukost Förhållandevis dyrt
Hotelet ligger perfekt och har fint utsikt.Stort och fint rum.Frukost Personalen ställde klockan 15 minuter tidagare i rummet för att gästerna skulle gå ut tidigare
bra och trevlig personal. bra service nej
Bra perfekt läge och fantastisk utsikt
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Excellent breakfast, good location, comfortable.
Great Pool.....good breakfast Few rooms with view to the ocean
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Excelente location, very good breakfast Room was small
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Beautiful. There is no bar or restaurant in the main building. Needs more.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Customer Service, Izabel reception Manager is very efficient and helpful.
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
Very poor hotel for a five star. The room are very old style, not at all comfortable. wireless very expensive. Breakfast very poor also for a 5* hotel. Artificial orange juice in a country like Brasil!.... There is a taxi service associated with the hotel that practice prices very high compared with normal taxis. The price changes depending on the day and worker on the entrance of the hotel, etc....
staff very friendly and helpful; great location; very good restaurant! rooms not great; adequate however
I like the friendly staff and the great location of the hotel. The rooftop pool was also a nice touch. The rooms were very old and will need renovations.
The only things that I believe they value the money you pay at Pestana are the excellent service, the friendly staff and the perfect location. Make sure you get an ocean view room or better choose another hotel. The hotel can`t classified as a five stars hotel, very old deteriorated rooms and corridors, 80th time furniture, awful illumination and appalling facilities. the hotel needs an overall urgent renovations.
I liked the location, the staff and the lobby/restaurant/bar. The rooms are very dated. Downstairs is very nice so when you see the bedroom is disappointing.
Great location. Fantastic spacious room. Charging US$40 for 24h internet will make me choose a different hotel next time.
The hotel is conveniently located with amazing views over Copacabana beach from the rooftop. The booking.com rate made it excellent value for money compared to published rates. Staff very helpful and friendly. Room was a bit run down - I have stayed here 3 times in the last 6 years and nothing has been done to touch up the rooms - room in serious need of a paint job; bed linen had holes in it, the bedspreads had stains on them - not what I would expect of a 5-star hotel. The rug in the lounge area at the lobby needs a serious cleaning job! Breakfast (optional) rather expensive.
The staff were plesant and helpful, as stayed previously was comfortable and enjoyable The hotels needs to be refurb asap as it lags behind modern 5 star hotels now, also ran out of silly things like tea, tomato juice and nuts !!!
Location, pool, view, restaurant. Reception clerks are not kind even rude. I think they don't know the word " sorry ". I was confused who is a customer or a clerk. And even they lied to me. (the parking lot was free but not anymore. - This website is also needed to change the information.) I called them to confirm the reservation and parking lot. At that time they said, the parking lot is free but we paid r$20 per day. They said it's paid from 6 months ago. I think maybe I called ghost. They don't remember our conversation on the phone. It doesn't matter to pay for parking lot but they gave me wrong information, lied to me and never say sorry. I want to ask, is this 5 star hotel?, Are they trained about manner?
The location is the best you could ask in Rio. The suite was the most amazing I have seen with two doors to a huge balcony where you can have your morning coffee overseeing Copacabana beach.
The location. No.
The service. The price.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
Att det låg precis på rätt ställe, nära till allt. Personalen var mycket hjälpsamma med bl.a utflykter. Nej.
Om man får rummet som är mot atlanten så är det värt pengarna, frå man rummet mot gården är det inte värt pengarna. Vi fick rummet mot gården men bytte till ett mot atlanten. Skillnaden var inte jättestor I pris. Dock måste man veta att fönsterna isolerar dåligt så man hör mycket av trafiken. Rummet mot gården.
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
Central location, good facilities and good English speakers at threception
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
Olympic trip, so prices were jacked up. Surprisingly ignorant desk personnel about local restaurants. In hotel breakfast was very busy but done well. Rooftop bar provided great views of beach and ocean. Workout room better than most and had sauna and steam room! Sink never fully drained. Had to jiggle handle to get toilet to stop running No good place for keeping suitcase open and accessible.
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
Very nice and well maintained hotel - modern design and not like some of the hotels you find along Copacabana. Great breakfast buffett Hotel is a short walk to Ipanema beach as it's located at the far end of Copacabana This hotel is located at the opposite end of Copacabana from FIFA fan fest so you need to plan for a 30-40 min walk to get there - not a big deal, as the view is great!
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
10 minute walk to Leblon Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.
Good location, wonderful staff
Very good location - close to everywhere This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.
The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly. The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.
Nice little beach in the back of the hotel We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.
Close to the city, spa was very good, staff was friendly. Renovation, at times noise and blokking a bit of the view.
Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards
The location of the hotel on the beachfront was great. The water pressure in the shower was amazing. The floor was not clean and this affected the overall impression of the hotel in total.
Rooms were of high stndard, freindly staff and the pool affords an amazing view. At prices that won't destroy your wallet. Superb for reaching Copacabana or Ipanema The business centre had aome Internet terminla which were impossibly slow. I wasted time on these, got nothing done and was still charded.
Really beautifull view on Copacabana beach from the window.The best panorama from the pool on the top level.I sertainly recomend this hotel.
top marks for location, staff and internet speed breakfast area is very crammed
Excellent location meant that Copacabana beach was just across the road the cleaner and more relaxed Ipanema beach was only a short stroll as was the General Osario metro stop. Fantastic view from rooftop pool. Reception staff very helpful and the pool barman knew how to mix a good capirinha ! Breakfast room was far too small with tables squashed together and some mornings we had to queue, very irritating!
Excellent location, reasonable price, good choice of breakfast included in the price. Twe view of Copacabana Beach from the roof top podium was unbeleavable! We had a De-Luxe room and the view of Copacabana Beach & Sugerloaf mountain was excellent.Free internet, helpfull staff, most speak good English - how is your second language? Murky swimming pool water and mattresses are warn out and need changing. Two single beds pushed together do not make a good double bed... especially when you are feeling romantic :-)
The location was fantastic! The staff was quite friendly and they resolved all our problems quickly. The internet was not working in our room, they changed it in the same day. Great breakfast. The hotel has a taxi service which is not the same as the city taxi service and it is much more expensive. To go to the airoport with their service we payed double than would be using the street taxi.
Breakfast is really nice. Paying for using internet. The roof terrasse is small, specially the pool and the service there for drinking something there was not available also towels etc.
I enjoyed being so close to Copacabana beach and the view from the top of the hotel. The rooms are TINY, the pool is nasty (and also small) and too expensive.
The location, in between Copacabana and Ipanema, was excellent. The view from the roof was about as good as any in Rio and the service--from the front desk to the wait staff at breakfast--was impeccable. We would definitely stay at the Orla the next time we are in Rio. Nothing.
Great location. The staff were very courteous and the hotel was very clean. Breakfast with many choices including local fruits. The restaurant had great option and the price was fair. Great value. The Standard rooms are bit small and the pool was small too.
Very central location & excellent value for money given where it's situated
modern upscale hotel located right across street form the beach.
Pluses for the hotel include: Proximity to the beach, hotel room view, inclusive breakfast. Items that need improvement on include: Customer service, maintenance of building and AC, softer beds to please the general public, customer service, and customer service. Do not count on calling front desk or any issues you may have, you will get transferred from dept to dept until you're once again taking to the original person you called. They call themselves a "luxury hotel" which is far from reality.
Nice swimmingpool. Room clean and big no good restaurant
I found this hotel on good location in the best locate of copacabana beach.staff were helpful and kind the room was clean as well. loby was small.
Basic hotel on Copacabana Beach
The staff are welcoming and friendly, you feel like you are in your home Too many people checking in and out at the reception, I didn't like it, but it is unavoidable.
Needed a place for one night and the hotel was sufficient for that: Good breakfast.
Hotel staff was very helpful and polite, breakfast was good the rooms were well maintained The elevators are very slow and not very reliable
Rooms in backside are so small. Just suites and delux rooms are front side and see Atlantic. We dissapointed about our rooms and we couldn't change rooms. We couldn't open windows back side of the hotel, it doesn't seem save. Air condition didn't work so we couldn't sleep because of hot and airless. Staffs are so rude and not helpfull. We reservated a shuttle to go to airport and learned the price but they arranged a small shuttle for us and tried to give 2 shuttles and take more money. We had to arranged taxies on the way and we could catch the flight hardly.
The location is excellent. The breakfast buffet is fair. With the exception of the afternoon staff, the reception staff was rude and not willing to help us with directions to move around. On the contrary, the bell boys were very nice and helpful. The internet connection was not included on the (already high) price of the room. They charge about 25 $ per day. On top of that, I could never get connected from the room.
roof top veiws was nice.great location. We arrived at the hotel at three oclock pm and where told our room wouldnt to free for half and hour , i had made the reservation requesting a luxurious double room with double bed, found the room to be quite standand small and instead it had too single beds not double,and it took staff an hour to resolve the situation ,by pulling the bed togeather instead of giving us a double "luxurious" (not) room. After such a the long jouney,we where a little dissapoited.
This hotel was very accommodating and made it easy to plan day trips, activities etc. free breakfast in the morning was very good. Very friendly staff. Excellent location
Because of the problem as below, they gave us a glorious suite on the 15th floor overlooking the sea for the 3 days and made the bathroom work for me (in a wheelchair) as best they could. Very upset the hotel did not recognise our disabled oceanfront room as booked and confirmed through you. A disabled room became available on the 2nd day but we refused it as it looked on to a brick wall.
I did not like it!! The hotel is completely overpriced! Reduce the price so it's consistent with the facilities and service you offer! The hotel, the breakfast, the minibar, the laudry is completely overpriced. You tried to cheat my on the breakfast by charging 20 BRL extra on an already expensive breakfast. When I asked why the guy said it was because of the cheese. So I asked him to remove it and come back with the cheese that was included in the price. And guess what - he came back with exactly the same cheese and a bill that was reduced from 85 BRL to 65 BRL! The water in the roomcost 19 BRL! My company pays the bills for me but I still care about the cost. The only luxurious thing about Caesar Park is the prices. Bad bed, stained carpets and noisy ariconditioning is not luxury.
The location was fantastic, just in front of the beach and had people taking care of you on the beach as well. The price was a little bit high I would say but in accordance with Rio's standards.
I would like to stress the staff, specially Miss Larissa at the Reception (very attentive and competent) and Miss Mari (Supervisor) both of them are very capable professionals. Hotel is absolutely the best pick by Ipanema-Leblon beaches-seaside in Rio de Janeiro. Safety (My vault was violated).
Nothing..... Bad service, extremely expensiv,
Concierge Rooms and front desk staff.
Närheten till bussar och metro. Positiv personal. Härligt att kunna sitta ute på taket. Det blev ofta krångel med nycklarna som inte öppnade hotellrummen.
Toppenbra personal vänliga trevliga specielt Sebastian. Bra frukost. Bra pris och hotellet låg bra mittemellan Copacabana och Ipanema. Luftkonditioneringen för högljud.
Utmärkt läge mittemellan Copacabana och Ipanema, lugnt och hyfsat säkert område. Trevlig takterass med en liten pool. Bullrig AC i vissa rum. Trådlöst internet fungerade inte på rummen, endast i receptionen.
Att hotellet låg i ett sådant lugnt område, man kände sig så säker när man rörde sig utomhus där. Det var gångavstånd till såväl beach som shopping område! Hotellpersonalen var mycket trevlig och hjälpsam och rumsstädningen utmärkt! Vi hade alla möjliga värdesaker liggandes framme och det kändes säkert. Flera glasrutor på staketet runt pool och avkopplingsområdet på taket saknades och hade ersatts med löst hängande plastband. Jag skulle varit livrädd om jag haft småbarn med. Det såg rätt illa ut också! Annars var poolområdet städat och välskött!
Läget är hotellets stora plus men annars är det rent och tillfredsställande fungerande. Lite lyhört och lite onödigt mycket personal, typ hisspojkar och liknade.
we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-
The new renovated rooms are valueable for the money.
The hotel has a very good between Copacabana and Ipanema Staff very helpful Think that the hotel is ready for some renewal
Great location. Friendly staff need continuing renovation. Interest service can be spotty. Plumbing problems.
The water that came out of the shower was either freezing cold, or boiling hot- it would change by itself during a shower without reason, so I burned myself a few times.
View Overpriced by 30 - 50%