I would like to stress the staff, specially Miss Larissa at the Reception (very attentive and competent) and Miss Mari (Supervisor) both of them are very capable professionals. Hotel is absolutely the best pick by Ipanema-Leblon beaches-seaside in Rio de Janeiro. Safety (My vault was violated).
Because of the problem as below, they gave us a glorious suite on the 15th floor overlooking the sea for the 3 days and made the bathroom work for me (in a wheelchair) as best they could. Very upset the hotel did not recognise our disabled oceanfront room as booked and confirmed through you. A disabled room became available on the 2nd day but we refused it as it looked on to a brick wall.
Nothing..... Bad service, extremely expensiv,
This hotel was very accommodating and made it easy to plan day trips, activities etc. free breakfast in the morning was very good. Very friendly staff. Excellent location
The location was fantastic, just in front of the beach and had people taking care of you on the beach as well. The price was a little bit high I would say but in accordance with Rio's standards.
Concierge Rooms and front desk staff.
I did not like it!! The hotel is completely overpriced! Reduce the price so it's consistent with the facilities and service you offer! The hotel, the breakfast, the minibar, the laudry is completely overpriced. You tried to cheat my on the breakfast by charging 20 BRL extra on an already expensive breakfast. When I asked why the guy said it was because of the cheese. So I asked him to remove it and come back with the cheese that was included in the price. And guess what - he came back with exactly the same cheese and a bill that was reduced from 85 BRL to 65 BRL! The water in the roomcost 19 BRL! My company pays the bills for me but I still care about the cost. The only luxurious thing about Caesar Park is the prices. Bad bed, stained carpets and noisy ariconditioning is not luxury.
Great location. The staff were very courteous and the hotel was very clean. Breakfast with many choices including local fruits. The restaurant had great option and the price was fair. Great value. The Standard rooms are bit small and the pool was small too.
I enjoyed being so close to Copacabana beach and the view from the top of the hotel. The rooms are TINY, the pool is nasty (and also small) and too expensive.
The location was fantastic! The staff was quite friendly and they resolved all our problems quickly. The internet was not working in our room, they changed it in the same day. Great breakfast. The hotel has a taxi service which is not the same as the city taxi service and it is much more expensive. To go to the airoport with their service we payed double than would be using the street taxi.
Excellent location meant that Copacabana beach was just across the road the cleaner and more relaxed Ipanema beach was only a short stroll as was the General Osario metro stop. Fantastic view from rooftop pool. Reception staff very helpful and the pool barman knew how to mix a good capirinha ! Breakfast room was far too small with tables squashed together and some mornings we had to queue, very irritating!
The location of the hotel on the beachfront was great. The water pressure in the shower was amazing. The floor was not clean and this affected the overall impression of the hotel in total.
Very central location & excellent value for money given where it's situated
Rooms were of high stndard, freindly staff and the pool affords an amazing view. At prices that won't destroy your wallet. Superb for reaching Copacabana or Ipanema The business centre had aome Internet terminla which were impossibly slow. I wasted time on these, got nothing done and was still charded.
top marks for location, staff and internet speed breakfast area is very crammed
Really beautifull view on Copacabana beach from the window.The best panorama from the pool on the top level.I sertainly recomend this hotel.
The location, in between Copacabana and Ipanema, was excellent. The view from the roof was about as good as any in Rio and the service--from the front desk to the wait staff at breakfast--was impeccable. We would definitely stay at the Orla the next time we are in Rio. Nothing.
Excellent location, reasonable price, good choice of breakfast included in the price. Twe view of Copacabana Beach from the roof top podium was unbeleavable! We had a De-Luxe room and the view of Copacabana Beach & Sugerloaf mountain was excellent.Free internet, helpfull staff, most speak good English - how is your second language? Murky swimming pool water and mattresses are warn out and need changing. Two single beds pushed together do not make a good double bed... especially when you are feeling romantic :-)
Breakfast is really nice. Paying for using internet. The roof terrasse is small, specially the pool and the service there for drinking something there was not available also towels etc.
Close to the city, spa was very good, staff was friendly. Renovation, at times noise and blokking a bit of the view.
Very good location - close to everywhere This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.
The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly. The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.
Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards
Good location, wonderful staff
Nice little beach in the back of the hotel We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.
10 minute walk to Leblon Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Excelente location, very good breakfast Room was small
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Great Pool.....good breakfast Few rooms with view to the ocean
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Excellent breakfast, good location, comfortable.
Hotelet ligger perfekt och har fint utsikt.Stort och fint rum.Frukost Personalen ställde klockan 15 minuter tidagare i rummet för att gästerna skulle gå ut tidigare
Bra perfekt läge och fantastisk utsikt
Utsikt Cobacobana, frukost Förhållandevis dyrt
bra och trevlig personal. bra service nej
Central location, good facilities and good English speakers at threception
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
The location is the best you could ask in Rio. The suite was the most amazing I have seen with two doors to a huge balcony where you can have your morning coffee overseeing Copacabana beach.
staff very friendly and helpful; great location; very good restaurant! rooms not great; adequate however
Location, pool, view, restaurant. Reception clerks are not kind even rude. I think they don't know the word " sorry ". I was confused who is a customer or a clerk. And even they lied to me. (the parking lot was free but not anymore. - This website is also needed to change the information.) I called them to confirm the reservation and parking lot. At that time they said, the parking lot is free but we paid r$20 per day. They said it's paid from 6 months ago. I think maybe I called ghost. They don't remember our conversation on the phone. It doesn't matter to pay for parking lot but they gave me wrong information, lied to me and never say sorry. I want to ask, is this 5 star hotel?, Are they trained about manner?
The hotel is conveniently located with amazing views over Copacabana beach from the rooftop. The booking.com rate made it excellent value for money compared to published rates. Staff very helpful and friendly. Room was a bit run down - I have stayed here 3 times in the last 6 years and nothing has been done to touch up the rooms - room in serious need of a paint job; bed linen had holes in it, the bedspreads had stains on them - not what I would expect of a 5-star hotel. The rug in the lounge area at the lobby needs a serious cleaning job! Breakfast (optional) rather expensive.
The only things that I believe they value the money you pay at Pestana are the excellent service, the friendly staff and the perfect location. Make sure you get an ocean view room or better choose another hotel. The hotel can`t classified as a five stars hotel, very old deteriorated rooms and corridors, 80th time furniture, awful illumination and appalling facilities. the hotel needs an overall urgent renovations.
I liked the location, the staff and the lobby/restaurant/bar. The rooms are very dated. Downstairs is very nice so when you see the bedroom is disappointing.
The staff were plesant and helpful, as stayed previously was comfortable and enjoyable The hotels needs to be refurb asap as it lags behind modern 5 star hotels now, also ran out of silly things like tea, tomato juice and nuts !!!
Very poor hotel for a five star. The room are very old style, not at all comfortable. wireless very expensive. Breakfast very poor also for a 5* hotel. Artificial orange juice in a country like Brasil!.... There is a taxi service associated with the hotel that practice prices very high compared with normal taxis. The price changes depending on the day and worker on the entrance of the hotel, etc....
I like the friendly staff and the great location of the hotel. The rooftop pool was also a nice touch. The rooms were very old and will need renovations.
Great location. Fantastic spacious room. Charging US$40 for 24h internet will make me choose a different hotel next time.
Personalen vänlig och hjälpsam, bra hotell om inte det vi påpekat i nästa ruta hade inträffat. Vid utcheckning visade det sig att priset höjts med c:a 25% efter ombokning och förlängning av nätter, detta trots att hotellet accepterat ombokningen utan att informera om höjning av priset. Känns som "lura- turist-policy". Förklaringen vi fick när vi påpekade detta var att vi bokat före årsskiftet och därför fick förra årets pris, men är höjningen 25%?
Very close to the beach, nice view at the top.
Perfectly located in a safe area one street back from Copacabana beach, but literally 1 minute walk to the sand. Staff very helpful, fluent english and really wanted us to enjoy Carnaval in Rio.
Unfortunately I lost my iphone on 14th November at the Golden Tulip Hotel. Please contact me if this has been found on email@example.com.
nothing i stayed at room 1136 which is exactly beside elevator! It's very small. Bathroom very small and dirty, just try to look at the ceiling. I don't know about other rooms, but i wouldn't stay again at a standard double room (which i booked through this site)
The staff was wonderful and the hotel was very clean.The hotel was also located in a very safe and secure area of Copa which is Leme but only 5 minutes walk to good locations in Copa.Also,the pool on the rooftop offered a spectacualr view of Copa. My room was to be an ocean view room but I only had a 18"X18" window that was not the best view in the world.
Room size and location The room was a bit dated and the hallways, as well as the room had an unpleasant odor.
location noise, enormous, little acoustic insulation between rooms and to the outside street.
quite area and one block from beach
Each staff member was professional and very accommodating!
Great location Horrible service Dirty rooms Bugs Unstable Internet
lifts are excellent and fast. breakfast was always very good. ALL the staff (really all of them) were always very courteous and i felt all my belonging were safe. when i stay in other hotels i always take my passport and wallet out with me, i dont even trust the safes; not here. even when i moved rooms, the staff brought things i forgot to my new room. excellent wifi internet facility. first room i stayed in on the 12th floor was too noisy from the machinery/swimming pool engine/airconditioner. got moved to the 10th floor which was better, but windows facing the beach had restricted stay which limited the views one could get. and the walls felt i tad thin. i could easily hear people in the corridor and coughing from the other room.
i was robed on the beach at the hotel while sitting in a hotel chair
Bed was comfortable, breakfast was pretty comprehensive. Nothing else worthy of comment. Hotel is clean and I suppose nice, but for the price paid, it is considered overated and a rip off. Rooms are wood everywhere and coulurs used are a sad blend of same shades. so it feels like your sleeping in a wooden box, Bathroom was small and also no bathrobes incuded, which for a superior double is not the same as other copacabana hotels. Ok for one night passing through, but definetely not a family or long stay venue, Roof top bar is also bad as well. Worth a miss this one unless your stuck which I was.
I enjoyed my stay very much and found that everything was comparable to what you would expect from an International Hotel I only stayed for one night so there was no time for likes or dislikes. However I must say that the Breakfast was excellent.
The room and the view over copacobana beach was amazing. Staff were very friendly and helpful
the safety and well management of the reception the way waiters asks you when in ur way to breakfast about ur room number??
The manager was helpful, fair and considerate. The hotel and your website did not advise me in advance of a policy against having guests in the room.
Very nice staff
Just a breakfast was good. Many different fruit Hotel really poor. Rooms unbealivble small, like a toilet. Very noisy
Good location - a small hotel compared with others in Rio. Very strict on departure times, unless you are willing to pay a supplement.
Att det låg precis på rätt ställe, nära till allt. Personalen var mycket hjälpsamma med bl.a utflykter. Nej.
Om man får rummet som är mot atlanten så är det värt pengarna, frå man rummet mot gården är det inte värt pengarna. Vi fick rummet mot gården men bytte till ett mot atlanten. Skillnaden var inte jättestor I pris. Dock måste man veta att fönsterna isolerar dåligt så man hör mycket av trafiken. Rummet mot gården.
Close proximity to beaches, safe location and great environment of Leblon and easy access to city. Staff were very helpful and friendly. Free WiFi was an essential facility to maintain business contact whilst enjoying a holiday.
Nice stay with helpful staff. May come back again.
It was central and in a safe area in Rio. The first room we were offered on the third floor was at the back and faced straight out on to a weather worn/dirty concrete wall - I can't imagine anyone would have wanted to stay there at the price charged at the hotel, so we had to be asked to be moved - and we were with no fuss - so that was fine. I imagine only rooms on the Rue General Artigas side are good like the one we ended up with. The staff were great and friendly. Coffee at breakfast was bad in teh breakfast area (it was like all North American bar/restaurant/hotel coffee normally is) considering coffee is a staple export of Brazil this was a shock. There was no ice machine for drinks brought back to hotel - that would have been nice - I imagine particularly so in summer in Rio. No cheap option for them to arrange just ordinary general laundry - all priced as separate expensive individual to be washed items.
Excellent location in a safe neighbourhood.
The location is perfect. Rooms are confortable and very clean. The staff was kind dedicated. I had a problem with my air conditioning system and they solved it fast. The breakfast was very good.
in a good location,and close to the beaches of rio,plus good restaurants.Helpful staff,and in a good,safe area of the city
The staff were very accomodating in meeting our requests. The room on our second stay was a little small and dark.
The thing that I liked most was the staff. They were very kind all the time. Also, the breakfast the hotel's location and the room were very good. No doubt about it. Perhaps the room's rate was a little expensive
Excellent! Safe! PERFECT location. Helpful staff. Beautiful, clean rooms. Adequate space. close to beach/attractions/sightseeing. THOUROUGHLY recommend. excellent value pool area
They were so attentive and accommodating
This hotel has many great advantages: 1. location- to the beach and Ipenema 2. access to restuarantants & supermarkets 3. outstanding staff (Cesar was outstanding) 4. rooftop view of the Christ Reedemer 5. breakfest was pretty good 6. guest atmosphere was pretty cool Furniture is a little outdated..
Location is very good I find it quite expensive
I liked the breakfast...eggs, fruit, pastries, meats, cheeses, and coffee The shower in my room was actually one of the best I've ever had. The steam room was nice and the view from the pool waa spectacular. Elevators were a bit shoddy. Overall, I had a pleasant stay Elevators, towels, having to put my key card in a slot in order for the lights and a/c to function.
I was very disappointed to arrive before midday and be charge for an extra nights accommodation when I actually only stayed for one night!!!!!!!!!! Constant work by the pool, and workmen sleeping on the floor all afternoon
location, room is very comfortable. breakfast place is too small and always packed. you have to pay for the safe deposit box in your room? absurd!
location overpriced, the front desk staff kept trying to sell us ovepriced tours, etc.
We had a room on the 22nd view with a lateral view over the beaches of Leblon and Ipanema, which was amazing. The food in Bar da Praia and Bar d'Hotel is delicious. Although the rooms are well equipped, they need some refurbishment, especially the bathroom, which however clean and a good shower, gives an "overused" impression. At the check-out they wanted to charge the breakfast. Luckily I had the print of my reservation with me. The bill was corrected immediately.
The beach was just at the door step. They also had a towel service at the beach which was very convenient.
The location and the view. Starting to get mold on the ceilings and a little tatty around the edges.
difficulty to communicate with the staff no body speak other language(only in the receptions!)
The location. No.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-
Excellent location in Copacabana. Very helpful staff - front desk, restaurant in particular Watch out for the weekend groups from Uruguay in Friday out Sunday they take over the pool area and adjacent areas on 14th floor - very noisy!
the location was good the room was dirty and dusty, , TV did not work, AC was broken too! had to change room. second room the toilets broke. The room service was terrible, it took 2 hours for the food to come and the food was aweful. The swimming pool had so much bleach that my shorts have bleach stains!
I reviewed this hotel in full on my website, please check it out. Alistair Casey http://alistaircasey.com/blog/hotel-atlantico-copacabana
Location. The bedding was thread bear and dingy. They charge for ice. No iron.
The staff of the hotel was great, especially Mr. Mario Rene from reception. the stars assigned to hotels in Rio de Janeiro should be reviewed. In general, a 4 stars hotel in Rio is equivalent to a 3-star hotel in europe and this hotel is no exception.
Wifi was reliable and breakfast/location were OK - about a 5 minute walk to the beach in a pretty decent and well lit neighborhood. For US travelers, this is very reminiscent of the highway motels you may have been to in the early 90s - cable TV on a faded CRT tube TV, weird controls for the lights, noisy wall air conditioning unit that sort-of worked and bathroom that's sketchy in every way possible - with a dripping shower to boot. Staff at checkin wasn't too interested in offering maps, directions, suggestions - felt very awkward having to pry some details out of them and all answers were one or two words. They were quite chatty about offering tours and doing currency exchange. At $250/night this is borderline criminal of an accommodation but they are cashing in on the Olympics.
For the value of my money, this was perfect hotel. It was clean, great location ( Copacabana, Metro and restaurants). The staff was polite (Vinnie, Amanda and Rene were remarkable). I found the mattress a bit uncomfortable, but not intolerable.
THe air conditioning, the roof top pool and also the wide choice of television channels.
Good breakfast, city tours, good airconditioning Poor internet connectivity...the connection was breaking up
Location is good Doesn't qualify as a 4 star hotel. I booked two luxury rooms and recieved 1 basic room and another room which was low level. The facilities are old and the room was not 100% clean. Before charging more than 100 dollars per night, they should take a close look at how a real luxury hotel looks like..
I liked the service the staff provided. I can't remember the guys name at the front desk. He was really nice and spoke 34 different languages which is a plus. The elevators, to small.
The hotel was what you would expect for the money. The rooms were nice and clean, the breakfast was good and there was a roof top pool We booked this hotel because they said that they had a airport shuttle service, they do not. The staff could have been more helpful and they charge 50c a minute for the internet.
Comfort and Location The decoration.
Despite looking a dated, this is a surprisingly comfortable, hip and laid back hotel, located in a really safe area of Leblon and in walking distance of the shops / bars. Only 3 rooms per floor, with the deluxe suite being big and welcoming (in a 1970s way, but with flat screen TVs in lunge and bedroom); the normal suite is a little underwhelming. The master suites have the full beach view, and are more open plan...but pricey. If you can't afford the copacabana palace or the fasano, this is a decent alternative Staff at check in had a slightly odd moment where they knowingly tried to overcharge me, but they soon came clean. The lobby is very underwhelming.
very large rooms/suites and quiet on high floors. quite expensive
The location and the staff are great! It's a bit expensive but the appartments are spacious and the service is great! The best restaurants of Leblon like Celeiro is really close!
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Beautiful. There is no bar or restaurant in the main building. Needs more.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
Customer Service, Izabel reception Manager is very efficient and helpful.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !