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Utsikt Cobacobana, frukost Förhållandevis dyrt
Hotelet ligger perfekt och har fint utsikt.Stort och fint rum.Frukost Personalen ställde klockan 15 minuter tidagare i rummet för att gästerna skulle gå ut tidigare
Bra perfekt läge och fantastisk utsikt
bra och trevlig personal. bra service nej
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Great Pool.....good breakfast Few rooms with view to the ocean
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Excelente location, very good breakfast Room was small
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Excellent breakfast, good location, comfortable.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Beautiful. There is no bar or restaurant in the main building. Needs more.
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Customer Service, Izabel reception Manager is very efficient and helpful.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
The location. No.
The service. The price.
breakfast the room
Internet availble, nice view over the Pao de Azucar
Excellent location, helpful staff Hotel was under renovation during visit; moderately high street noise
Terrific access to Metro; terrific restaurant around the corner: the meal was charged based on the weight of the food chosen (sorry, can't remember name). We got a single bowl of soup from the buffet, and although it did not cost as much as the buffet, we were charged 50% of the price of the buffet. We were definitely overcharged for this.
The location adn view. Not a tourist place
Location No Wireless internet in rooms. Took about 20 mins to check in
staff were helpful and location ideal for my trip The room had insects crwaling over the worktops and the aircon was very noisy and not very effective and the controls were loose. My colleague however, had a room on the 11th floor, which I visited which was good
The rooms are clean and comfortable. View from the bay side is very nice. The breakfast buffet was very good. Location was great for me, but the streets around the hotel are not for every one. A little dodgy at night. If you want to feel the real city, this is a good location. The staff are not nice, and sometimes even missleading. We were told that the train to Corcovado was open, when it was actually closed.
The staff was very kind, good breakfast buffet, good location - close to underground station; the room was extremely large and had nice view. Although we received an upgrade for the room we paid, the bed and furniture was in old and poor condition, the windows did not offer proper sound proofing.
staff very friendly, & always willing to help out. cleanliness of rooms very good. complimentary check out until 18:00 was a plus point. I was over-charged for an extra bed I requested, but hotel were unwilling or unable to repay this to me. This I found very strange! Of course, if I owed them money it would be no problem for them to debit my card. I was treated as if this over-charge was my fault (in fact it was the fault of either booking.com or the hotels own reservations dept.)
The staff was very friendly, they even opened the breakfast for me half an hour earlier than normal because I had to leave so early! I had clearly booked a smoking room on booking.com, but apparently that information had not reached them.Also, booking.com stated this hotel was the closest hotel to the international Galeao airport, but it was really not close (45 minutes drive).
Staff very friendly and helpful. Excellent location in a safe area. Easy access to metro and all major attractions.
The staff are friendly and helpful and provided excellent customer service. The internet is expensive and considering the price for the hotel room is high, internet should have been free.
Situated in a wonderful neighborhood; metro is around the corner connecting Catete with downtown and Copacabana. The hotel itself has everything a traveler need. Everything was perfect
Hotel staff was very helpful. Breakfirst was god My room was very small, but I was very happy to get any room as I was really late. TV was not working but it did not matter to me.
Superior rooms are worth the little bit extra. Very clean and modern. Helpful staff.
Hotel staff was very helpful and polite, breakfast was good the rooms were well maintained The elevators are very slow and not very reliable
Rooms in backside are so small. Just suites and delux rooms are front side and see Atlantic. We dissapointed about our rooms and we couldn't change rooms. We couldn't open windows back side of the hotel, it doesn't seem save. Air condition didn't work so we couldn't sleep because of hot and airless. Staffs are so rude and not helpfull. We reservated a shuttle to go to airport and learned the price but they arranged a small shuttle for us and tried to give 2 shuttles and take more money. We had to arranged taxies on the way and we could catch the flight hardly.
The staff are welcoming and friendly, you feel like you are in your home Too many people checking in and out at the reception, I didn't like it, but it is unavoidable.
The location is excellent. The breakfast buffet is fair. With the exception of the afternoon staff, the reception staff was rude and not willing to help us with directions to move around. On the contrary, the bell boys were very nice and helpful. The internet connection was not included on the (already high) price of the room. They charge about 25 $ per day. On top of that, I could never get connected from the room.
Needed a place for one night and the hotel was sufficient for that: Good breakfast.
I found this hotel on good location in the best locate of copacabana beach.staff were helpful and kind the room was clean as well. loby was small.
roof top veiws was nice.great location. We arrived at the hotel at three oclock pm and where told our room wouldnt to free for half and hour , i had made the reservation requesting a luxurious double room with double bed, found the room to be quite standand small and instead it had too single beds not double,and it took staff an hour to resolve the situation ,by pulling the bed togeather instead of giving us a double "luxurious" (not) room. After such a the long jouney,we where a little dissapoited.
Nice swimmingpool. Room clean and big no good restaurant
Basic hotel on Copacabana Beach
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
Central location, good facilities and good English speakers at threception
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
Very nice and well maintained hotel - modern design and not like some of the hotels you find along Copacabana. Great breakfast buffett Hotel is a short walk to Ipanema beach as it's located at the far end of Copacabana This hotel is located at the opposite end of Copacabana from FIFA fan fest so you need to plan for a 30-40 min walk to get there - not a big deal, as the view is great!
Olympic trip, so prices were jacked up. Surprisingly ignorant desk personnel about local restaurants. In hotel breakfast was very busy but done well. Rooftop bar provided great views of beach and ocean. Workout room better than most and had sauna and steam room! Sink never fully drained. Had to jiggle handle to get toilet to stop running No good place for keeping suitcase open and accessible.
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
Happiness, friendliness and helfullness of staff and their commitment to service Attrractive environemtn of hotel and surrounds. Convneinece to cultural locations.
Outstanding staff who went out of their way to help us find great restaurants and make our stay comfortable. All reception and restaurant staff spoke great English. Our deluxe room was absolutely beautiful with a comfortable bed. Beautiful bathroom. We had housekeeping come into our room without knocking once. Otherwise, no problems at all.
The public rooms were very impressive and definitely had the 'wow' factor going on. The terrace and bar were great places to hang out and while away a few hours. I would recommend the hotel for these things alone. There was no directory in the room which explained the facilities and how the tv worked. Also coffee was on offer on the room service menu but when requested I was told to go down to the bar. The loo was not fixed to the floor and wobbled quite significantly (rather disconcerting) and there was no cold water in my room on arrival so I had to have an extremely hot shower.
Being given complimentary champagne for our honeymoon!! The pool, the food, the amazing bar, and the friendly, courteous staff.
Excellent staff,front desk superb. Rooms are lovely and Santa Teresa is much more interesting than the beach areas eg Ipanema. The restaurant, food was good but service poor and very expensive
The staff were exceptional - friendly, highly responsive to all requests, fluently multi-lingual. Although the website had promised a gym or fitness room, there is no such facility: only a spa for massage and facials and similar treatments. The location in Sta Theresa is interesting for a couple of days but not the most convenient for longer.
Att det låg precis på rätt ställe, nära till allt. Personalen var mycket hjälpsamma med bl.a utflykter. Nej.
Om man får rummet som är mot atlanten så är det värt pengarna, frå man rummet mot gården är det inte värt pengarna. Vi fick rummet mot gården men bytte till ett mot atlanten. Skillnaden var inte jättestor I pris. Dock måste man veta att fönsterna isolerar dåligt så man hör mycket av trafiken. Rummet mot gården.
I found a cockroach in the room, walking on my suitcase!
Toilets had uncomfortable square seats, and both I used were blocked - pretty shoddy design. The buffet dinner was over-priced and under-quality - not good value at all. A few days after making the online booking, I received an email to say my credit card had not been accepted, so I supplied a new card. Yet the very next day the initial card was charged, which made me very wary of a double charge as I cannot check the 2nd card online. This is very shoddy by both the hotel and your website.
Roof top pool, very clean, brilliant breakfast. Expensive Internet, blocked toilet.
Room was large, bed was huge. We only stayed for one night and the hotel was fine for that but more of a business hotel than a holiday hotel I think. Bed was on the hard side.
Reasonabal hotel.Staff were helpful. Not a good location if you are on holiday.£20-25 round trip in a cab to Copacabana or Ipenema.Rooms were a bit gloomy.
central location for business purposes front desk staff might just try to be a bit happier, they gave me a correct service but the level of friendliness could be higher
the room was ok but there were some work in progress on the facade. For this reason, the view from the room was not so nice
I enjoyed the moments using the facilities and comodities inside the rom and building. I suggest the menu can be changed every day..and more natural juice can be served there
The rooms were very clean and equipped with cable, the pool terrace was very pleasant and the staff were very friendly. It was a good option during carnaval time because it was close to the sambadrome and it was less expensive than staying in Copacabana or Ipanema. The staff could have been better informed about events during Carnaval. Everyone was very frieldy and I understand that because the hotel in downtown, it probably usually only services business people outside carnaval time, but we wanted to see some other sights in the city and they were not always well informed. They could also offer a wider range of tours.
The staff were friendly and helpful. Nothing to complain.
we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-
The area on the rooftop. A pool, fitnessroom with a great view. The breakfast The breakfast juices were 90 percent water and 10 percent fruit. The room was a bit noisy and not perfectly clean.
very rich and nice breakfast menu, good pool bar at the roof and beautiful view over Copacabana beach. Perfect location ( very close to main road, bus and metro station) The rooms are a little bit dark (small windows)
Breakfast was good They check us in into a room dirty room. We had to go up an down carrying out own luggage, waited in the lobby and the staff never apologized or offered anything to make up for their mistake. The woman at the frontdesk with a tattoo on her neck just said: "when we are busy, it´s common for this to happen". Worst customer service ever!!!
The location was great, just one block from Copacabana beach. Good variety breakfast buffet. Staff were very helpful. Arrived late at night,hotel were expecting us and quickly showed us to our room with minimum of fuss which was great after a long day of travelling
The staff were great. I have been all over the world and the staff at the Mirasol were some of the most helpful and friendly. I would stay there again.
In our room facing the backyard really disturbing noise from other air conditions.
Loud and noisy
Very noisy air-con