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Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
Reception staff always need yo refer to manager and didnt know how to handle things. Although i had a late checkout they keep me waiting for over 30min at reception to find out how it works.
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
The staff was incredible after initial checkin we got married and we always wanted to stay here. From the staff helping us get a fridge for our top tier of our cake, to the staff trying to fix the dilemma of it not fitting to the celebration of our new future as mr and Mrs our entire stay was so memorable and we can't wait to go back and stay there again. Thank you so much again to Ernesto Rebecca g and Enrique ohhh and Mariah look for them when you go to the Cosmo they'll do Right by you! I didn't like checkin it's a bit slow and enough desks staff were not available considering it was a holiday weekend it should been over staffed. The most upsetting upon arrival was the gentleman Dave who checked us in, he wanted to rush us out as well as upsell me without really trying and while I stood in line watched him look over at the line pretend to do busy work and after 20 mins of watching finally have him call us over to start the check in process. He didn't even say congratulations or ask if it was our first time where we were from let's just say he forgot all his customer service skills or was filling in cause it was not pleasant. Besides the initial start to our wedding weekend the middle and ending was vindicated and amazing.
Nothing I never booked the hotel!!!' I never booked with Kayak..it's a mistake!!!
The hotel had everything good food, clubs, shopping.
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
Check in Receptionist was quick and very helpful with where things were in the hotel. Room was comfortable and the views of the fountain were great.
It is a first class Hotel with excellent accommodations and friendly staff. Limited and costly food to choose from.
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
Jättebra läge, fräscht, lyxigt, allt man kan tänka sig fanns inom hotellets väggar Möjligen litet för stort, svårt att hitta genom kasinot till rummen.
Nära till allt. Ett fantastiskt vackert hotell, det vackraste i LV. Underbart poolområde. Sköna och bekväma sängar.Fin jacuzzi på rummet. 24 dollar för Internet per dygn. Receptionisten lätt snorkig vid ankomsten till hotellet.
Pool området var toppen! shopping lika så. Sten i maten på Rao's... Knappt kompensation. Casinot kändes lite gammalt.
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
Clean new Lower key Close to cosmo Pool just ok
The location, actual room, amenities were great. Glad that they had a bar on the property My room had a defective closet light, it was hard to see inside
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
Room Too much dust to clean in the room
Liked the fact that I did not walk into a casino each morning. If you wanted to gamble then it was just steps away at the Bellagio or Avia
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
Room layout was smart and fit my needs
Everything from the front desk employees , cleanliness, & modern look. N/a
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
Clean, Fresh, New, Great Staff, Great Business Cetre and Gym abd most of all very quiet. No coffee or water in your room.
The bed was very comfortable. The fridge did not have any storage room for stocking our own snacks or drinks. This was inconvenient because we brought items to stock the fridge. The bathroom sink did not work properly and squirted out toward us multiple times. We always bumped into the center table by the couch. Although the room is very large, we felt cramped by the couch area. Only one bathrobe of the two was plush material.
Beautiful facility, modern design, very well maintained and clean. We really liked the room and the location of the hotel. Negatives -- I had requested an upper level room when I reserved, but at check-in, I had been assigned a *very* low floor room -- Front Desk staff told me I could NOT change to an upper floor room because "the booking company controls the room assignment". ??? The morning of checkout, the Front Desk informed me that I could NOT have a *15 minute* checkout extension because of my "reservation type". Also, had to wait 30 minutes outside for the valet to retrieve my car. (forced valet parking -- no self-park possible at Vdara). This was on a relatively quiet Tuesday morning -- can't imagine what the wait would have been on a busy weekend.
Pretty much over the top suite and a great bargain for the money.
Location to the Strip, Aria, Cosmopolitan, Belagio, GREAT location. Quiet, building faces away from noisy Strip. Loved it! Some siren noise from Fire Dept below, not bad. Late check out because individually owned wasn't allowed.
Location good Cleanness was terrible when I arrived. Took hours to get the room clean. Front desk told me that they were not responsible for the cleaning of the room and a gave a toll free number of Jet Luxory which never answer and never return my calls. On my second day my surprise was to know that house keeping and daily cleaning was not included in the price. Not even beds made or give you toilet paper or soaps. Stay away from Jet Luxory Vdara, don't think you'll save a few dollars. Terrible experience ever