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The staff was incredible after initial checkin we got married and we always wanted to stay here. From the staff helping us get a fridge for our top tier of our cake, to the staff trying to fix the dilemma of it not fitting to the celebration of our new future as mr and Mrs our entire stay was so memorable and we can't wait to go back and stay there again. Thank you so much again to Ernesto Rebecca g and Enrique ohhh and Mariah look for them when you go to the Cosmo they'll do Right by you! I didn't like checkin it's a bit slow and enough desks staff were not available considering it was a holiday weekend it should been over staffed. The most upsetting upon arrival was the gentleman Dave who checked us in, he wanted to rush us out as well as upsell me without really trying and while I stood in line watched him look over at the line pretend to do busy work and after 20 mins of watching finally have him call us over to start the check in process. He didn't even say congratulations or ask if it was our first time where we were from let's just say he forgot all his customer service skills or was filling in cause it was not pleasant. Besides the initial start to our wedding weekend the middle and ending was vindicated and amazing.
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
The hotel had everything good food, clubs, shopping.
From check in to check out, our experience was perfect. Gorgeous hotel, beautiful room with very comfortable bed. We had friends that had a wrap around terrace suite which was gorgeous as well. The pools could have had a little more upbeat current music, also some more wait staff for people not in cabanas. Every request we had was fulfilled immediately. I would stay here again in a heartbeat!
Nothing I never booked the hotel!!!' I never booked with Kayak..it's a mistake!!!
Check in Receptionist was quick and very helpful with where things were in the hotel. Room was comfortable and the views of the fountain were great.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
It is a first class Hotel with excellent accommodations and friendly staff. Limited and costly food to choose from.
Reception staff always need yo refer to manager and didnt know how to handle things. Although i had a late checkout they keep me waiting for over 30min at reception to find out how it works.
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
Nära till allt. Ett fantastiskt vackert hotell, det vackraste i LV. Underbart poolområde. Sköna och bekväma sängar.Fin jacuzzi på rummet. 24 dollar för Internet per dygn. Receptionisten lätt snorkig vid ankomsten till hotellet.
Jättebra läge, fräscht, lyxigt, allt man kan tänka sig fanns inom hotellets väggar Möjligen litet för stort, svårt att hitta genom kasinot till rummen.
Pool området var toppen! shopping lika så. Sten i maten på Rao's... Knappt kompensation. Casinot kändes lite gammalt.
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
Clean new Lower key Close to cosmo Pool just ok
Everything from the front desk employees , cleanliness, & modern look. N/a
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Room Too much dust to clean in the room
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
Room layout was smart and fit my needs
Liked the fact that I did not walk into a casino each morning. If you wanted to gamble then it was just steps away at the Bellagio or Avia
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
Very few amenities at this hotel. Plumbing kept getting backed up. Shower head came loose. The pool area is drab and quite boring. Very thin walls. Just a very BORING hotel over all.
The location, actual room, amenities were great. Glad that they had a bar on the property My room had a defective closet light, it was hard to see inside
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
Size of hotel for Vegas strip was a pleasant change. Great location in the center of the strip. Clean, new, fabulous pool, but closed by 5:00 pm. After a long hot day on the road, a dip would be nice. Nothing for free in Vegas any more. Charged for Valet parking, which has always been free, and the obnoxious "$40 resort fee" whether you use the amenities or not is annoying. Giada's restaurant was pleasant, but very expensive for ordinary food. Hostess was snotty and snooty. Her little black dress must have been a little too tight in the wrong places.
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
The bed was very comfortable. The fridge did not have any storage room for stocking our own snacks or drinks. This was inconvenient because we brought items to stock the fridge. The bathroom sink did not work properly and squirted out toward us multiple times. We always bumped into the center table by the couch. Although the room is very large, we felt cramped by the couch area. Only one bathrobe of the two was plush material.
Clean, Fresh, New, Great Staff, Great Business Cetre and Gym abd most of all very quiet. No coffee or water in your room.
Beautiful facility, modern design, very well maintained and clean. We really liked the room and the location of the hotel. Negatives -- I had requested an upper level room when I reserved, but at check-in, I had been assigned a *very* low floor room -- Front Desk staff told me I could NOT change to an upper floor room because "the booking company controls the room assignment". ??? The morning of checkout, the Front Desk informed me that I could NOT have a *15 minute* checkout extension because of my "reservation type". Also, had to wait 30 minutes outside for the valet to retrieve my car. (forced valet parking -- no self-park possible at Vdara). This was on a relatively quiet Tuesday morning -- can't imagine what the wait would have been on a busy weekend.
Location good Cleanness was terrible when I arrived. Took hours to get the room clean. Front desk told me that they were not responsible for the cleaning of the room and a gave a toll free number of Jet Luxory which never answer and never return my calls. On my second day my surprise was to know that house keeping and daily cleaning was not included in the price. Not even beds made or give you toilet paper or soaps. Stay away from Jet Luxory Vdara, don't think you'll save a few dollars. Terrible experience ever
Pretty much over the top suite and a great bargain for the money.
Location to the Strip, Aria, Cosmopolitan, Belagio, GREAT location. Quiet, building faces away from noisy Strip. Loved it! Some siren noise from Fire Dept below, not bad. Late check out because individually owned wasn't allowed.