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Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
The staff was incredible after initial checkin we got married and we always wanted to stay here. From the staff helping us get a fridge for our top tier of our cake, to the staff trying to fix the dilemma of it not fitting to the celebration of our new future as mr and Mrs our entire stay was so memorable and we can't wait to go back and stay there again. Thank you so much again to Ernesto Rebecca g and Enrique ohhh and Mariah look for them when you go to the Cosmo they'll do Right by you! I didn't like checkin it's a bit slow and enough desks staff were not available considering it was a holiday weekend it should been over staffed. The most upsetting upon arrival was the gentleman Dave who checked us in, he wanted to rush us out as well as upsell me without really trying and while I stood in line watched him look over at the line pretend to do busy work and after 20 mins of watching finally have him call us over to start the check in process. He didn't even say congratulations or ask if it was our first time where we were from let's just say he forgot all his customer service skills or was filling in cause it was not pleasant. Besides the initial start to our wedding weekend the middle and ending was vindicated and amazing.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
Check in Receptionist was quick and very helpful with where things were in the hotel. Room was comfortable and the views of the fountain were great.
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
The hotel had everything good food, clubs, shopping.
Reception staff always need yo refer to manager and didnt know how to handle things. Although i had a late checkout they keep me waiting for over 30min at reception to find out how it works.
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
Nothing I never booked the hotel!!!' I never booked with Kayak..it's a mistake!!!
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
It is a first class Hotel with excellent accommodations and friendly staff. Limited and costly food to choose from.
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
Pool området var toppen! shopping lika så. Sten i maten på Rao's... Knappt kompensation. Casinot kändes lite gammalt.
Nära till allt. Ett fantastiskt vackert hotell, det vackraste i LV. Underbart poolområde. Sköna och bekväma sängar.Fin jacuzzi på rummet. 24 dollar för Internet per dygn. Receptionisten lätt snorkig vid ankomsten till hotellet.
Jättebra läge, fräscht, lyxigt, allt man kan tänka sig fanns inom hotellets väggar Möjligen litet för stort, svårt att hitta genom kasinot till rummen.
Närhet till allt. Poolområdet ok Bara för varmt efter kl10 fm men det är ju klimatet där.Det går ju inte att göra något åt.Vi kom inrusande I rummet när städpersonalen var där Men stopp där vi fick sätta in vårt kort så det verkligen var vårt rum . Bra för säkerheten. Verkar som vissa rum speciellt badrum bör fräschas upp inom närmaste tiden. Men det är väl en ständig process antar jag vi bodde på 15e våningen.
Läget Saknar kylskåp och fritt internet
Hotellet låg mycket centralt nära till allting. Gästen var inte i centrum t.ex vid polen måste man ligga där personalen säger för att de skall sopa golvet, de kunde ha sopat golvet innan alla gästerna kommit. Personalen hade stöddig attityd t.ex om man inte förstod exakt vad de sa brydde dom sig inte om att förklara igen, de tog för givet att alla var amerikaner.
Läget är helt perfekt. Casinot har en trevlig atmosfär. Personalen är väldigt trevliga och tillmötes gående. Något mörkt i rummet samt dåligt med klädes utrymmen.
Bra läge, mitt på stripen. Det var rent och fräscht och bra rum med allt man kan tänkas behöva. Casino, affärer och restauranger fanns i hotellet. Det var ganska dyrt, poolen var inte öppen alltid, poolområdet var inte så rent. Self-parkingen låg ganska långt bort och när de parkerade bilen till en så tog det ganska lång tid när de skulle hämta den.
Ett mycket bra läge till ett rimligt pris mitt på "the Strip". Shopping i anslutning till hotellet är utmärkt. Hotellet har en utmärkt buffetrestaurang.
qllt man behöver under ett tak, behöver inte lämna hotellet om så önskas, shopping, pool, fitnesscenter, tysta rum med sköna sängar och framför allt ett bra casino. Man hittar inte ut från hotellet och detta är nog meningen. efter 4 dagar började vi lär oss vägen..
Las Vegas är en underbar stad och hotelet låg väldans centralt.
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
The bed was very comfortable. The fridge did not have any storage room for stocking our own snacks or drinks. This was inconvenient because we brought items to stock the fridge. The bathroom sink did not work properly and squirted out toward us multiple times. We always bumped into the center table by the couch. Although the room is very large, we felt cramped by the couch area. Only one bathrobe of the two was plush material.
Clean, Fresh, New, Great Staff, Great Business Cetre and Gym abd most of all very quiet. No coffee or water in your room.
Bra hotell och prisvärt.
bokningen var gjord i mitt namn som innehöll ÅÄÖ och dom ville tvinga mig att ringa booking.com mitt i natten när vi skulle checka in för att dom inte kunde sitt eget datasystem. inget bra sätt att möta en gäst.
Bra städning,Jubiley show av hög klass nära till " Paris " Jag skulle villja att det fanns ett litet kylskåp samt en vattenkokare
Oslagbart läge vid strippen i Las Vegas. Har allt man kan begära av ett hotell i form av resturanger, gym och rymliga rum med god standard. Casinot håller inte högsta klass, men det duger. Dessutom finns ett flertal bättre bara inom minuters gångavstånd.