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Comfortable, well run, helpful professional staff Car parking not the easiest
A very stylish hotel and a beautiful building. Comfortable beds and Clarins products in the bathroom! Breakfast was a fairly small choice considering its a 5*
The rooms were very good, comfortable and quiet. I would like to stay there again. My husband suffered from backache just the evening before we had to leave to Paris to catch the plane. At the reception I asked a desk clerk if it was possible to stay a little bit longer than check out time. He offered us to keep the room one hour longer than check out time but he also said he would charge the room if we decided to stay longer than the given time. For us, it would had been a great help to have the room for two hours rather than just for one hour. In a five star hotel, which was definitely not overbooked, it should be all right to keep the room a little bit longer because of illness (because of backache it was very painful to sit in the foyer and wait for the taxi).
It is nicely designed, the setting and bar area is very relaxing. Nice & quiet location. Room confort was not exactly what I have expected (e.g. in order to switch off the lights, you have to get up from your bed!!). Very limited selection of English speaking TV channels. The language skills of the staff is also not sufficient for such a deluxe rated hotel!!
The large central atrium and general design and style. No
we could benifit from an extraordinary promotion from your site...otherwise we find the hotel would on the expensive side even with all what it offers...
Great welcome, excellent decor, comfort etc and a great restaurant
Good location and very nice bar. Bistro is a good option if you do not want to walk into the City. Not the cheapest option in Lille (but you do get what you pay for). Traditional room we had was also pretty small.
Interesting decor Delicious lunch Think it would be a good idea to extend the menu, so that lunch and dinner not the same on the same day
The room was smaller than implied on website
Great location, easy access to train stations.Modern feel, with well designed rooms.
clean and comfortable
Room size, facilities None.
quite rooms, very close to railway station Lille Europe, internet access, easy to print boarding pass
Clean and comfortable room. Free use of internet en TV facilities The lack of free parking, this should be arranged by the hotel.
helpful desk staff
Room size just right. Having young children we loved being able to divide the room up so that we could watch a movie and drink wine whilst they slept. Staff were friendly and receptionist spoke excellent English. I would have had a go at the french but she made it so easy. Breakfast was basci, laid back and delicious
clean, friendly staff, efficient, spacious rooms not in the centre, close to the railway station, expensive breakfast
The rooms were large and very well laid out with a nice bathroom with both a shower and a bath and a separate WC. Also it was possible to partition the room into two with the partitions suspended from the ceiling. The hotel takes your payment at time of booking. The staff are very average and found it difficult to find the booking. Although there were facilities to make tea and coffee in the room there were not cups/ sachets of coffe/ milk sufficient for the number of guests and this got worse the second day.
Size of room, microwave and fridge, free blockbuster movies.
As said, cool breakfast location on top floor. They were renovating, the rooms were just done and the reception soon finished. The elevator was shut down during one day.
Det stod att hotellet erbjöd fri tillgång till trådlöst internet, men det visade sig att de hade installerat ett urbota korkat och komplicerat system för att komma åt nätverket. Man var tvungen att fylla i sitt mobilnummer i ett formulär och få en kod skickad till sin mobil via sms. Ett litet krux bara... det funkar bara med franska mobilnummer. Verkligen smart när man välkomnar turister från hela världen! Och när jag frågade i receptionen om de kunde fixa en temporär inloggning för mig eftersom jag inte hade något franskt mobilnummer så var svaret bara tvärnej. Annars inga problem med hotellet, bra läge och fräscha rum, ska jag väl tillägga.
The bathtub was huge and deep. I was in town for sports and it was nice to be able to take a bath after a long day on the field. The bed was also very fluffy and comfortable. The location was perfect and the staff were all incredibly helpful as well. Room service was very limited and not very good quality. The bar downstairs can get very loud which makes it tough to sleep if you're there over the weekend. The climate control in the room was locked and the set temperature was a bit too high for my tastes. The rooms are also quite small.
Hotellet var bra ligger i ett ombyggt kloster ganska centralt i Lille och inom gångavstånd från det mesta. Vårt rum var stort och bekvämt och uppfyllde rimliga krav på standard. Frukostbuffen var bra. Mycket slitna mattor i hissarna och när jag påtalade det så sades det att de var på gång att bytas ut.
Närheten till centrum och den vänliga personalen är ett plus för hotellet Holyday Inn Lille. I samband med frukosten fanns det inte varor efter att de en gång tagit slut, med andra ord betalade vi för en frukost som inte fanns 2 dagar i rad. Vad detta berodde på vet jag inte, men vi satt och väntade i 30 min på att utbudet skulle förnyas, vilket det inte gjorde varför vi lämnade frukostbuffen.
Mycket fint rum. Rent och fräscht. Fantastisk frukost, fast dyr. Skulle önskat någon typ av gym eller liknande.
Vänlig personal, mycket god frukost. Hissen var trasig och vi bar på tunga väskor. Det kostade dessutom 4,50 euro för att använda internet per timme med bärbar dator. På de flesta hotell verkar trådlöst nätverk vara gratis.
A super friendly staff, a great room towrds the Grand Place. Tx for a wonderful stay.
Bra läge, trevlig personal Utsikten
Charming old hotel. One of the staff spoke Swedish! The free internet was not super fast.
Excellent location for shops and Eurostar -everything in easy walking distance. Loved the fresh, modern design, a refreshing change from chain hotels. Bed super comfy, lovely huge shower. We had to wait 30mins for our room.
Excllent hotel withvery goo staff. I won;t hesitate to recommendand stay there again.
Amazing decor, beautifully presented hotel, better than some 4 star hotels I have stayed in. The staff were very helpful, although we had problems with breakfast on Sunday even though we had booked the night before, there were no tables when we arrived. The lady on duty was excellent although very understaffed and accomodated us as soon as possible. Short staffed on Sundays
Great location, close to train station and centre of town
Very quiet room but in a central location. Very comfortable bed.
Great location, excellent staff and modern very well equipped comfortable rooms - highly recommended. Nothing
very cool spot..... also very small but functional and modern...lovely amenities... most attractive and charming young lady from Lille on the front desk....excellent breakfast...the are is a bit dodgy but is in the process of improving.. if you can acept the small but ultra modern accomodations this is a great spot none
The Hotel is well located in the heart of the City. The Hotel reception staff were excellent. The Hotel is new and very stylish. Access to local information - regarding restaurants and interesting places would have been useful.
Very pleasant spacious room (903) The airconditioning was not good - temperature in room was too high to sleep comfortable
large spacious room, very quiet, very good bed, extra clean bathroom
Service level of the staff
Clean, location to rail and City. Big modern rooms. Air condition.
The hotel was very conveniently situated outside the main railway station and a short walk (10 minutes) from the centre of town. The room we had was spacious clean and had a view over the city (with the station in the foreground of course!) It was difficult on arrival to find out where to stop to check in. We had to drive round a couple of times (a very busy road runs in front of the hotel) before we parked on a taxi rank several hundred yards away and walked to the hotel to ask staff. Reception then directed us to the station car park which was 20euros a day with no discount for guests. There were no other parking options. Felt that 200euros a night was a bit steeep but is was in an ideal situation. Entry to the lifts from reception was by use of your room card. Managed to crack the system on day two but it is a little confusing - until you read the instructions!! Also a waste of time as you could always wait for the next lift coming down and enter without using your card.
the location of the hotel was very convenient for the Eurostar and only 10 minutes walk into the city centre. We had two evening meals during our stay in the hotel restaurant. The food was very good and excellent value.
The views over Lille from a Privilege room, good location in quietness.
Staff were helpful, room very nice, excellent location
It was a nice big room with a good view. It was also very conveniently located not just for the station but also for the main town. The design inside and out is very nice. The bed was a bit too soft. It felt very much like a business hotel and could be made a bit more welcoming to attract tourists.
The front office, specially Mr. Ghanmi (?) and the other lady, sorry cannot remember, were very friendly and helpful. The bartender Luc was outstanding. In a hotel, from my experience, if the staff are warm and friendly , that takes the edge out of everything. The dining is too limited and constrained, menuwise.
Hotel staff was very friendly. Hotel is good located in the centre of Vieux Lille.
Friendly staff very good location excellent rooms
The room was comfortable, and good for the price, it is also situated in the old part and very quite area one comment is that only one english channel was available , these could be increased since only french stations were available
location, service, breakfast little noisy from other rooms and elevator
convenient location , formula with parking and breakfast included is good value for money Breakfast was ok, but already 1:30 hrs before end breakfast, eggs, bacon, cheese, ham etc were finished, however, there was plenty of other breakfast items (Danish, flakes, croissants...)
It was nice and quiet also the arrangement of the beds and room
Very convenient location and superb restaurant just down the road.
Its location: in the centre of the old city No
Location in old town, quiet except for when they had a big late event at the hotel! Rather impersonal
Extra charge for basic continental breakfast annoying as room rate high enough to cover
very good in all aspects. Buffet breakfast to expensive.
Well located for restaurants, etc.
location. tea/coffee facilities poor
Room size was very nice. I enjoyed the Nepresso coffee in the room.
The fresh new approach to furnishings and layout
we have stayed here quite a few times, however the rooms are now looking worse for wear, the skirting boards in the room were dirty and room was so hot it was impossible to sleep without the window open have the traffic noise
Central position Expensive breakfast
We had a wonderful stay, hotel close to centre, staff friendly, breakfast excellent, room comfortable. A pity that only paper cups are provided for tea/coffee facilities in the room.
The location of the hotel, the clean spacious room, the excellent shower room, the tea and coffee making facilities. The efficient, helpful and friendly staff.
On arrival the hotel looked strange and when you climbed a set of stairs the reception area was small but the room was very comfortable and quite sizable plus the hotel was well placed for sightseeing, restaurants and shopping
friendly and helpfull staff, flexibility of timetable no elevator, no hangers for towels
The hotel is newly-renovated - very stylishly - and the superior double room that I had was large and comfortable and overlooked the street leading to Place du Rihour. The hotel's location is fantastic - easy walking distance from the main train and local metro stations and to key sights. Generally, the staff were friendly and helpful, especially the young woman on reception and the housekeeper. The only aspect about my stay that I didn't like was the noise made by the delivery/cleaning trucks that started to arrive in the normally pedestrian-only streets between 6 and 7 am.
It was very clean and in the very city centre No lift and a lot of stairs, not really practical for heavy luggage.
Good location, close to Rail Stations, which was essential to me wasn't really easy to find it from the first time. Numbers of buildings in Lille are rarely seen and hotel is situated a bit aside of the street. So the main thing is to find KOOKAI shop and hotel is just on the right next to it.
Very friendly and helpful staff, excellent location. We stayed in the privileged room no 104. As we investigated next day, it was the only room from the Privileged range on the 1st floor that had ridiculously small bathroom. "Small" is actually a massive understatement - the layout was awkward and one needed to do some gimnastics to pass the sink to get to the toilet. Once in place the sink could be used as a head support... Additionally there was a bad smell from drains in the room. This room 104 shouldn't be classed as Privileged. If we were placed in one of the other Privileged rooms with normal bathroom I would give the room high grade.
The rooms on the lower floor can be noisy
Small, clean hotel in the centre of the city!!!! In tha bathroom there were now hangers to hang on towels etc ...
Right in the middle of the city. Perfect for a weekend break!
central location, nicely renovated, nice "salle de séjour" rooms are rather small, but with modern equipment, air-conditioning is used for heating (which worked fine in the room I had)
the facility and room are clean and gorgeous. The staff was extra helpful with travel issues. The room and bath were great value.
The decor of the room Because of the age of the building, one can hear every footstep above and next door; that is disturbing.
The hotel rooms are beautiful and the service was good
Room and building were nice as were the staff. The location is excellent. The bathroom of our room (201) was very poor - the tiles were dirty and many in the shower area were missing grouting. Not 4 star, more like 2 star. A good clean, a new shower head and re-grouting of the tiles would have made all the difference.
Perfect location in the centre of Lille with easy access to shopping car parks, and restauarants. Hotel staff friendly and helpful. Room spacious and light with two french windows giving fantastic views into the Opera House square. Our Privelage Room suffered from lack of coat hanging space and clothes storage. This was acceptable for a short 3 day stay.
very confortable and quiet room. pleasant staff at reception.
location rooms need to be refurbished
Arriving on a wet evening the hotels car parking service was an excellent idea.
We liked the central position of the hotel, the rooms were well soundproofed and the beds were very comfortable. The provision of tea/coffee making facilities in the room was unusual for Europe but were much appreciated. We were also able to access BBC television. The bathroom was well equipped but very cramped.
frendly staff nice and central for shops no