Las Palmas de Gran Canaria hotell

Plus: Best breakfast ever. Excellent location. Free parking in the city. Good pool. Generally all round good public areas.

Minus: We had an excellent room which, unfortunately had a few cockroaches. We were moved to a slightly inferior room & promised a "present". A bottle of local bubbly appeared which was selling for 2.81 Euros. We sent it back. I felt that as we were in supposedly the best hotel in town & we had cockroaches, we should have been upgraded rather than downgraded. Some staff training might be in order.

Minus: Möbleringen i sviten var tråkig och obekväm med undantag för härlig säng. Trappa till gym och spa svår för handikappade.

Plus: Hotel had wide range of food on offer and there was something to suit every palate. Staff were very helpful and friendly

Plus: Everything- it’s stunning

Minus: Nothing

Plus: The breakfasts were fine. The room was great. The location is excellent. The staff were great.

Minus: The evening meals could have been better.

Plus: Läget fantastiskt, varm o skön pool, SPA ingår + mycket bra frukost!

Plus: Nice hotel with goof value for money. Comfortable and very clean rooms. Central location on Las Palmas promenade Las Canteras Playa and shortest way to sandy beach. Friendly staff, nice garden work.

Minus: Shadow side on balcony.

Plus: Väldigt fint hotell, läget är perfekt vid Las Cantares standen och strandboulervaden. Bara några hundra meter till Santa Catalina park. Fantastisk panorama restaurang ”Summum” som serverar god middag, med utsikt över hela Las Palmas. Vacker inredning i hotellets allmänna lokaler. Bra frukost. Trevligt personal i hela hotellet. Det finns rum i olika storlekar, jag bodde i ett litet rum med balkong och havsutsikt. Jag har bott här flera gången men bokar aldrig mer rum utan havsutsikt. Första gången gjorde jag det och fick väldigt mörkt rum, då uppgraderade jag till ett bättre rum. Man får det man betalar för.

Minus: Detta är ett fint 4-stjärnigt hotell som saknar vattenkokare/kaffe i rummet samt schampo och balsam. Det finns bara tvål. Tillgång till spa-avdelning ingår i priset (om man betalar ett högre pris för rummet) men man får ändå betala hyra för badrock.

Plus: Great location and relaxing atmosphere in the hotel

Plus: Mycket bra läge. Höll förväntad klass med några få undantag. Serviceinriktad och trevlig personal.

Minus: Tråkig och lite gammaldags inredning av sviten men bra säng. Kunde som handikappad inte använda spa och gym beroende på en besvärlig trappa. Handikappade kan alltså inte använda dessa trots att man betalar för det. Hotellet hade ingen lösning att erbjuda.

Plus: Excellent breakfast. Right on the beach. Really nice room, with very good air con and shower. Great staff. All very helpful and friendly.

Minus: The white bread for breakfast!

Plus: Good hotel and great spa. Staff excellent and good breakfast. Spotlessly clean. Slightly pricey and the rooms a little dated but great overall.

Plus: Close to the beach and city center, and very nice breakfast.

Minus: N/A

Plus: We have stayed at The Reina Isabel many times now and every time it is like coming home. The Staff always make a fuss of us and are so friendly. Luxury accomodation and service at a realistic price.We will return again and again. Yet again the breakfast buffet is the star.

Minus: Värdelösa sängar

Plus: Nice situation across from beach, free car parking in grounds, wonderful breakfast with breakfast cooking eggs,bacon to order, nice touch. I was amazed to see Champagne & Vodka was available on a serve yourself basis.

Plus: The staff were very nice and helpfull. We lost our paggage and they helped to get it from the Airport to the hotel. I loved the sewiev from 1st floor, because we had a marvellous nice own patio and the first floor there is parket floor in every room. The breakfast was magnificant! Everything was so fresh, particularry fruits and juice. You could also enjoy every morning sparklingwine wich was luxorious. We loved our holiday in Rheina Isabel.

Plus: This is not the first time we have stayed here. We were pleased to see no reduction in standards in any department. Particularly liked the free provision of wi-fi throughout the hotel and the availability of free parking on site. Breakfasts continue to be a culinary extravaganza.

Minus: There should be two armchairs in a double room,not just the one. The tv is very German orientated; only Eurosport (Recorded rubbish and unknown sports) and Sky News, in English. It should be possible to add bbc World,if not bbc 1&2 , and itv 1; all of which we get in Portugal.

Plus: Läget vid stranden. Utsikt från balkongen. Frukostbufé.

Minus: Rum och badrum i behov av uppfräschning. Brunmurrig heltäckninsmatta. Golvplattor spruckna i badrum. Innebar att dörren kärvade.

Plus: Vi bodde på hotellet i 8 nätter. Hade bokat genom Kilroy resebyrå i april + flyg. Vi var där på bröllopsfest. När jag bestämde med Kilroy blev det oklart med havsutsikt eller ej men genom er stod det klart, vilket är viktigt.Bra, rent hotell. Trevlig personal. Bra läge längs med strandpromenaden. ´Vad som var ofräsckt var heltäckningsmattorna i rummen, dessa borde tas bort, ett stort minus för heltäckningsmattorna. Filtarna i sängarna kändes ofräscha.Middagsbuffen mycket smaklös, tråkig, lite med spanskinpererad mat vore gott.

Minus: Heltäckningsmattorna i rummen måste bort.Bättre kvällsbufe.

Plus: Personalen var enastående. Frukosten var mycket bra.

Minus: TV:n var lite utdaterad. En större platt-TV hade varit med i paritet med hotellet i övrigt.

Plus: Bra läge, med en härlig pool på taket. Bra mat med personal som kunde engelska bra.

Minus: NEJ.

Plus: Breakfast - Excellent clean-well-behaved service-excellent

Minus: Teievision in room -Poor

Plus: Pretty clean and organized hotel. Very good breakfast buffet.

Minus: To be fair to customers correct rating should be max 3 stars due to lack of services. Small rooms, not enough space to open suitcase except on bed. No nightclub or restaurant choices or any other services at the hotel. And the only bar serves diluted spirits:)

Plus: had to leave the hotel after 3 days,it was closing down

Minus: nothing

Plus: En härlig atmosfär

Plus: Det var en vacker park.

Minus: Servicen på frukosten var urusel vi vägrade att betala. När vi ville hyra cyklar fanns det ingen i personalen som kunde hjälpa till. Det fanns gott om personal med de var fruktansvärt ineffektiva. Allt gick långsamt.

Plus: The spacious "junior suite" with separate seating area, large bathroom with separate toilet/bidet and shower, large balcony, impressive communal areas, decorated conference rooms and courtyards, roof-top pool with views over city, setting in beautiful Park Doramas, helpful reception staff. Excellent choice and quality for breakfasts in attractive restaurant with large terrace. The hotel is relatively accessible to all parts of the island, the scenery and traditional towns in the north and centre and beaches in the south, but Las Palmas is often noticeably cooler and cloudier than other areas, particularly the south.

Minus: We booked half-board but this proved very restricted, only operating in the bar-restaurant with limited menu choice for the evening meal, limited indoor seating for couples on high stools (too cold to eat outside), and poor waiter service. We could have used a more expensive restaurant on site, but that involved paying an additional supplement of I think 50 euros per head per evening. The reception staff offered us the bar-restaurant's à la carte menu but that was also limited and uncomfortable seating/poor service/poor value for money remained a problem so we switched to bed and breakfast and found an excellent restaurant on the marina with much better choice and service at a lower price. You need to take great care to put all money and valuables in your room safe at all times. Although normally very careful, I accidentally left 300 euros in our room 329 and it disappeared i.e. must have been taken by someone servicing the room. I hesitated to report it since I expected to be told the hotel wasn't liable and didn't want to sour relations with the staff, particularly since we had made a fuss about the half board. When I got home, I decided I had to notify them so they could possibly prevent future guests from being robbed. I have been very disappointed by only receiving a belated response which completely fails to address this particular issue. I can only think that if the hotel has to close and lay off staff because of the coronavirus, someone who may have children will have an extra 300 euros to look after them!!

Plus: Mycket bra

Minus: Inga restauranger i närheten

Plus: The hotel was exceptional, the grounds, the welcome, the room, the rooftopbar, the pool. Excellent service by the staff altogether.

Minus: The costs of parking your car as a hotel visitor were quite high.

Plus: Fantastic hotel and professional staff. Lovely atmosphere. Great breakfast. Nice swimming pool. The hotel includes nice restaurants and terras outside. Great cocktails. Staff was very friendly with small children.

Minus: No disappointments whatsoever.

Plus: Architecture of hotel is very good. History of hotel goes back to 1890 with many famous people having stayed there.

Minus: I thought breakfast was overpriced at €25.

Plus: The room and the bed were lovely and comfortable.

Minus: Through no fault of the hotel we were on lockdown and were not able to use the facilities or the restaurant.

Plus: Ett fantastiskt hotell otrolig service

Plus: Stort rum med separat badrum och toalett och en balkong med fantastisk havsutsikt. Rymlig dubbelsäng. Frukostbuffén innehöll allt vad vi önskade oss.

Minus: Hotellet har många tomma stora ytor. Lite mer utrymme skulle behövas för frukostmatsalen. Många vill äta ungefär vid samma tid och då blir det trångt när man skall röra sig mellan borden och köa till kaffemaskinerna.

Plus: Området är excellent! Nära till det mesta och särskilt till strand och strandpromenad. Rum med havsutsikt rekommenderas varmt! Det var härligt att sitta där i solnedgången!

Minus: Frukosten var tämligen medioker och matsalen stimmig och påminde om en skolbespisning. Vi fick inte hjälp med att parkera hyrbilen i hotellets parkeringsgarage vilket innebar en ganska lång och knölig omväg. Hotellet kunde ej heller hjälpa till med flygplatstransfer vilket jag upplevde som ett minus.

Plus: Smutsigt rum med trasig dörr och väldigt stört från diskotek som var öppet till kl 06.00

Minus: Smutsiga och slitns rum med ohyra

Plus: Läget

Minus: Dåligt kylskåp och badrummet behöver renovering/fräschas upp.

Plus: The cleanliness in the room was exceptional. The bedding was changed every day. The upper floors had a excellent view over the sea. The hotel was situated in an excellent position with so many Bars and Restaurants near by. Wonderful Hotel I would certainly stay at this Hotel next time.

Minus: Nothing

Plus: Breakfast was wonderful. The choice of food was super. The staff were great.

Minus: Everything was wonderful, no complaints!

Plus: Perfekt läge! Service med bad-handdukar till låns!

Minus: Plasten i sängarna! Bra temperatur i rummet men svettigt i sängen!

Plus: Wonderful to stay if You want to be near Las Canteras beach and beach arcade. Good bathroom. Enough space in the rooms. If You are there during the Las Palmas carnival time, You have a excellent view over the parade from the rooms at town side of the hotel.

Minus: The breakfast could be better, it's not 5 star level. Better reading lights both at the beds and the tables.

Plus: Friendly and helpful staff (reception, breakfast, cleaners), good rooms (clean and well-kept), great breakfast

Minus: Refrigerator was far from good

Plus: Hotellet var i behov av reparation, tyvärr kunde vi inte njuta av pool och bar mer än än 2 dagar eftersom vi var där när Spanien sattes i karantän. Läget är perfekt nere vid strand, balkong med havsutsikt var guld värd när vi inte kunde nyttja poolområdet eller den härliga stranden som låg precis utanför.

Minus: Corona!

Plus: Lovely Seaview room and really comfy bed great food choice at breakfast free cava!!

Minus: No kettle in room!

Minus: Excellent location with tremendous views.Friendly staff.Accommodation nice and clean.

Plus: Läget är super. Direkt vid stranden. Frukostbuffen var mycket bra.

Minus: Sängarna är stenhårda. Bäddmadrasser saknades. Man ligger direkt på resårhuset. Vi fick båda två ont i ryggen.

Plus: Very good position. The beach is at 20m and is excelent. During low tide there are almost no waves even if the wind is strong. Additionaly, you are IN the city, close to an intercity bus station, restaturants, shops, etc.

Minus: Room equipment in most part aged. Very hard mattress. Toilet separate from the bathroom (and sink).

Plus: the location of the hotel is fantastic, it sits right on the beach and is near to all the shops, and bus routes

Minus: do not think it is quite a 5* hotel, a very good 3 or 4

Plus: I liked the location on the beachfront.

Minus: The room service tray had ants on it.

Plus: Perfekt läge men motsvarar ej lyxhotellkategori

Minus: Sliten inredning som ej renoverats på många år, konstigt med tanke på att det är en stor kedja som äger hotellet och att man har mycket flygpersonal inneboende.

Plus: The hotel was very clean and modern and was very close to both beach and shopping area.

Minus: The room we stayed in for the first two nights was very noisy but when we asked to be changed got a very nice room on tenth floor. The beds were very very uncomfortable....it was like lyning on a board. I also thought it was very commercial and not geared to holiday makers.

Plus: Frächt hotell vid utkanten av Las Canteras strand och strandboulevarden. Nära till restauranger och kanska nära till fina Santa Catalina park. Fint, rent och lugnt sandstrand mitt i mot hotellet, man fick låna strandhanddukar från receptionen. Jag hade rum på 8:e våning, utsikten var magiskt! Rummet samt badrummet var rymliga och sängarna sköna. En liten trevlig detalj var att det fanns en espressomaskin, frukt och croisanter i lobbyn så att jag fick en mini-frukost innan jag åkte till flygplatsen tidigt på morgonen.

Plus: Bra frukost. Bra läge.

Plus: The view from the balcony.

Minus: The attitude of the reception staff. The lack of tea and coffee making facilities in the room. The room was not ready at check in. The floors in the room were not clean. The TV remote did not work.

Plus: The location is fab, didn’t really need to leave the bay as everything is on the door step. Recommend getting the sea view room as the view is beautiful and adds to the holiday experience. Same to be said about the breakfast. We didn’t have breakfast every day as the cafes are reasonably priced close by. However the spread and the view from the breakfast is also excellent 100%

Minus: no kettle, tea/coffee that’s it. However on request we were given a kettle and compliementry water through booking.com

Plus: Nothing new about this experience with NH Hotels - London , Paris , Amsterdam , Luxembourg , etc - we got what we expected . Clean , tidy , well decorated , good position , sea view , etc . Inland area’s visit was the highlight .

Minus: Several aspects ; staff could be more friendly . We are out-going personalities , but it may we experience of Spanish reserve ? Spoken English could be better . The hotel is quite impersonal , little smiling ; perhaps too Spanish . One need learned that Gran Canaria does not attract too many English speakers apparently ; out numbered by Scandinavians ! Tv channels ; strangely , we had NO English TV news channels like BBC WORLD , SKY NEWS , CNN , and not even FRANCE 24 ! Why not ? When we asked , in writing , for these to be added to TV programme listing the Hotel Management were just not interested ! One also got the distinct impression of this local management running the hotel for a pure profit motive , which maybe stems from your top management directives ? Likewise , the breakfast was oK , but not that good - comparison with MARRIOTT , CROWN PLAZA , HOLIDAY INN , and sometimes very low-end PREMIER INN , do much better ! Also , day-to-day variety was not experienced . Surprisingly , no tea and coffee in room ; why not ? Gran Canaria is fine ; we were there to enjoy the weather , the geography , history , geology of the Island . Las Palmas as a resort is good , unfortunately , the Island does not possess much history ; the botanical gardens prove to be the worst we have seen ; previous worst case is Wellington NZ . Internally , the island , on the other hand , has real interest . We shall not visit Gran Canaria again .

Plus: Läget, utsikten, terrassen.

Minus: Faciliteter och aktiviteter på hotellet.

Plus: Trevlig personal, rent och snyggt både på hotellet och i omgivningarna. Vi hamnade här av en slump då vi inte kunde flyga hem, men lär nog återkomma hit :)

Plus: - stuff - balcony with excellent view - overall room - location of the hotel and the room - excellent breakfast which was not included but excellent spread

Minus: - We asked for queen size bed but there was 2 separate bed , not ideal for a couple - Washroom kit should include toothpaste and brush by default we had to ask for it - without asking they did not provide towels every day - and the floor was freezing cold, it would be good if they provide sleepers

Plus: The location is excellent, right on the beach in a pedestrian walkway with excellent restaurants nearby.

Minus: We would have liked a walk-in shower rather than a bath with a shower.

Plus: The service is in point the facility is clean and people are kind and professional

Plus: Mycket bra läge, fräscht och bekvämt. Närhet till strandpromenaden. Mycket serviceinriktad personal.

Minus: Saknade safty-box på rummet! Men ok då det fanns i receptionen.

Plus: Excellent location, the room was big, clean and very comfortable.

Minus: There is no swimming pool.

Plus: The location was very good, being next to the beach, within easy walking distance of many restaurants and the main shopping area of Las Palmas.

Minus: The room was small for a double room and only had one single-person armchair. It seemed to be more of a single room with a double bed. The shower was really a bath with a shower attachment. The staff were generally friendly but we had ask several times before the sticking bathroom door in the room was fixed. Internet connection was expensive costing over 69 Euros for 1 week.

Plus: Vi hade ett Superior rum, men det var så litet att vi inte kunde röra oss samtidigt. Badrum OK. Balkong OK. Vi flyttade därför till en junior suite på Melia Las Palmas inkl frukost efter fyra dar. Där trivdes vi mycket bättre.

Plus: The location couldn't be better, although it is very confusing getting from the bus station to the hotel.

Minus: Staff members meant well, but provided inaccurate information about getting around the area. Room service was excellent, however.

Plus: Good situation on the beach

Minus: No facilities, i.e. no pool, no gym etc. Many rooms have no sea view

Plus: The location of the hotel on the beach and its proximity to the numerous restaurants.

Minus: The lack of atmosphere especially in the reception and bar areas

Plus: Närheten till Playan , shopping, frukost,

Minus: Saknar vatten kokare.

Plus: the room was clean and the bed very comfortable. at first I did not go for the modern minimalist furniture and decoration, but I got used to it and liked it. On one aspect the Hotel beats many others, its view over the Canteras beach is splendid. A good chance to do some much needed exerciese for me. The location of the hotel is also excellent, with all kinds of colourful Spanish type small and big restaurants, a big supermarket and tourist shops very close.

Minus: For some peculiar reason the sheet of my bed had an unpleasant-looking stain in the middle, though everything else in the room was clean. But when I asked the staff to change it they were very apologetic and changed it. Also, the toilet ran out of water one night! It was o.k. in the morning. These are compartively small things compared to the pluses.

Plus: Reception staff were very attentive and helpful.

Minus:

Plus: location and halpfull stuff

Minus:

Plus: Nice surroundings - central location

Minus: