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Inexpensive, easy access to everything, parking was very easy, grocery store close dated room, not the best area of town, concierge was almost never there
Just like in the movie, I end up at the Gouverneur Hotel over and over and over. It's always my hotel of choice when in Montreal! Nothing!
The location and staff were friendly The restaurant was bad. They put out a breakfast buffet that looks free and if you don't have a coupon they charge you after you get food about twenty bucks for sub par stuff. It is an obvious scam and when I complained they just shrugged their shoulders. Not cool.
This was my first time staying at the Gouvernour Hotel. The staff was very friendly throughout our stay and always greeted us with a smile. The breakfast buffet was actually really good. The hotel is in an excellent location, close to the bars if you want to go out at night, and close to multiple restaurants. I was not happy with the air conditioning in the room. The thermostat did not appear to regulate the temperature well enough. It would go from way too hot, to way too cold. I also did not realize that the only rooms that get a safe are the "business" rooms, and not every room. I did not want to leave my passport lying around, along with other valuables, so I ended up carrying them with me wherever I went in my messenger bag. I would have preferred keeping it locked in a safe. I'm used to there being a safe in a hotel room. Other than that, everything else was pretty good at this hotel. I wish the parking fee was not so expensive, too, but at least you can come and go as many times as you want. ($21 a day for parking).
I've been coming here for years and the hotel is starting to show it's age. Rooms need to be modernized. Parking lot is difficult to park in as spaces are really tight. Some front desk staff including the manager are not very accommodating. No wake up call given when asked. Pool was unavailable as group took it over. Restaurant staff was nice.
I loved the location in terms of being right in the middle of all the action. We went for the Jazz Festival and couldn't have been any closer to all of the events. We also loved having the restaurants and stores right next door. The room was a good size and had the regular amenities such as hair dryer, iron, and lots of room to hang up clothing in the closet. I would absolutely stay here again. What I didn't like was that the pool was closed from 12-5 everyday. Why? Bizarre?! Those are the hours we really wanted to swim. We couldn't bring any drinks into the pool area and they wouldn't allow you to leave with the towel! So we dripped all the way back to the room. Were also HATED the bed. Very hard and uncomfortable and only two very tiny flat pillows for a king size bed. Definitely needs updating.
Its a hotel chain in Quebec and even though in the right area for my stay it hasnt been updated in years. The rooms need a face lift and the bathrooms are small --wall paper peeling off -- electrical plugs hidden by the beds, none on the bedside table, -- no small fridge, i was there for 6nights -- great flatscreen, but all furniture is old -- slept on a bed that i could feel the coils in my back, upgrade the mattress
Location provided easy access to subway Coffee machine in room Free wifi in room Cleanliness Cost of breakfast Dated decor
Love the convenience of the Metro and Food Court under the hotel. Also walking distance to Old Town without the constant foot traffic. Beautiful little park across the street- walking distance to all the action in Motreal Parking is $19.00 in and out a day; internet wifi while free, tend to drop connectivity.
Staff was very accomadating and the rooms were well kept. The soap and talls were changed daily. The room I stayed in had no microwave, refrigorator, and the continental breakfast was limiting. Not big deals but notable
carpets smell, rooms are dirty serious updates need to happen
Well located, modern and clean with great staff
Hotel is located conveniently to downtown Montreal including restaurants, shopping and the Metro. Staff was very friendly and attentive. We had an issue in our bathroom that was promptly fixed. Bar and wait-staff very nice. Buffet breakfast was disappointing. Hotel seemed unprepared for the larger crowd trying to have breakfast. Ran out of food and were not ready to replenish for new people coming in. Eggs and bacon put out were considerably under-cooked.
Great location (Metro Peer Station is right around the corner), great price, great room. Loved the small kitchenette. Friendly staff.
Close to museums, McGill University, the metro and other attractions. Very comfortable hotel, quiet with spacious clean rooms. We particularly liked the restaurant, able to provide a late breakfast to us coming from the West coast and sleeping in. This stay was pleasant and enjoyable, thanks! We came away from this stay with positive feelings, if I have to stretch for what I did not like it would be limited to their replacing our towels after one use despite asking us to hang up our towels so they could cut back on laundry. Wish all my complaints where so small!
Awesome location in the downtown area. We ate at 5 restaurants on our block (or across the street) alone and all were delicious. Very easy access to metro and bus stops and a short walk to the museum and Mont Royal Park. Staff was friendly and even provided us with a late checkout free of charge. 1 broken elevator made getting in and out pretty slow. The pool was under renovation so we didn't get the great rooftop view ... although you can get just about the same view from the 27th floor gym window.
Spacious room, clean, with kitchenette, which was a welcome surprise. We didn't have time to take advantage of the pool, but there next time we stay we will make time for it. Walking distance to everything. A little far to the old port, but we still walked it and it was fine. Staff were wonderful. When we're in Montreal again we will stay here. Parking was a little expensive, and the construction on Sherbrooke made getting in and out difficult, (though obviously not the fault of Cantlie. Other than that I can't think of anything that was a negative.
The staff were friendly and professional, the room was very spacious and well maintained, and its location was just minutes away from stations! Overall, we really enjoyed the stay and if we have another opportunity, we will stay here again! One of the two TVs in our room didn't work, but it wasn't a big deal.
Very nice beds. Good size rooms. Perfect location. Quiet. Shower was good, not great.
Location Site displays pictures of pool, but its being repaired! The real problem is it looks like its been out all year and it appears they do not plan on repairing it anytime soon, yet the misleading pictures are still on the web site. Hotel is old, which normally could be a plus, but stupid/cheap updates have removed the charm and character without adding anything.
Great location, wonderful beds, useful kitchenette. Wish we'd had time to try the gym and pool. Only thing to improve is putting real cream (e.g Mini Moos) in coffee kit.
Location Big beds Staff That the price not include brekfast that charge parking The elevators !!! some times I wait 15 minutes for one
Friendly staff, clean rooms, great maid-service, comfortable bed. Nice, spacious work-out facility, free newspaper. Great location for getting onto the metro. Definitely, it would be a good place, I can imagine, to stay in, during a winter visit. Pricey buffet. Didn't eat there because of cost. 25 dollars per person. Wifi only worked well in the closet or bathroom locations, in our room. The exterior and interior of the hotel are concrete. So, at first I had a feeling of being incarcerated. However, I adjusted and realized many buildings Montreal are similarly constructed.
Incredibly close to the Bell Center. Easy access in and out of the city. Roof top gardens and pool. Beds were very comfortable and clean. Staff was also friendly and helpful. Small bathroom and lack of inexpensive television options.
Walk to All Monreal has to offer, Old City/St. Catherine St./Chinatown take Elevater to the Lobby, Fantastic Rooftop with Heated Pool & Spa complete the experience Beds were very Comfortable Metro next door Parking under hotel Had to walk stairway to get to my room
-Facility was great -Very clean -Felt luxurious -Good service -Hotel employees were on strike and it was uncomfortable to cross picket lines, some amenities unavailable, but overall regular service seemed unaffected.
The pool and convenience to downtown are big pluses at this hotel. The staff is very friendly and helpful. The rooms are clean and well maintained. Quiet rooms. We hope to come back again.
Rooftop pool, buffet breakfast When I booked with Kayak the price was $195/night but I ended up paying $239/night + taxes.
Unique experience superior location kind and helpful staff. Asked for a room with great view in quiet location and this was delivered. We arrived early and our bags were cared for and again the next day after checkout. It was an experience to swim and hottub on a roof top and see ducks swimming in a pond with large spruce trees outside while eating great breakfast buffet the next morning again on a roof top. Took someone special to Montreal for her 77th birthday and she was so impressed with our stay, the staff and the facilities that we have decided to make an annual event. That we didn't have more time
First rate hotel in excellent downtown location. Helpful, friendly and professional staff.
Location They first overcharged us as compared to what we booked on booking.com. Then initially they refused to change the invoice and only when a copy of our booking was e-mailed to them, did they change their invoice. Through all this, there was no contrition, and much delay and harassment
The staff were very curtious. The only complaint i have is finding the entrance, i had to drive around the building a few times before i found where it was..
Good quality mattresses, bed comfort and linen exceptional
Clean, basic comfort; high-end facility. Not intrusive. Congenial. Moderate walking distance to sights (Vieux Port) and shopping (Ste-Catherine and underground Ville-Marie) and city-tour terminals.
Centrally located (for McGill visit and proximity to Old Montreal nightlife). Clean, comfortable. Overall great value. Would DEFINITELY recommend.
The location was perfect for us; mere blocks away from Place De Arts (Jazz Festival) and also only a short walk to Old Montreal. The hotel was immaculate, the staff were wonderful, the room was huge and the beds were extremely comfortable. A Keurig coffeemaker was a welcome touch. We will definitely stay there again! That our stay was so short!
Comfort and closely located to the business Fair.
The staff was very friendly. More so than most other places we have stayed. NA
Bed was so comfortable. Breakfast was delicious. That I couldn't stay longer!
This was a great place to stay. In my opinion, the Sheraton has the best beds. The room was very nice, the staff was friendly, and the location was excellent. I will try to book at this hotel the next time that I visit Montreal. no.
The hotel looked much nicer online . The room was clean and the location is just alright. The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.
Located within the heart of Montreal with easy access to metro stations
its location in down city its service and the message but busy
We had a great stay. What was particularly appreciated was that we arrived well before check-in time (8 hrs early) and were rewarded with the exact room we booked with no extra charge. Lovely facilities too.
Affordable choice in downtown, and beds are very comfortable. Hotel staff called around for us on Easter Sunday to see which restaurants would be open before sending us out. Normally I love the hot tub at this Sheraton. Unfortunately during our stay it was out of order, which is a huge bummer. Not that it will make or break a trip, but when you're deciding between a few hotels in the area at the same price point and allowed that to influence your decision a little, it's a letdown. Also, this is 2015 - who charges for WiFi?
The atmosphere in the reception and foyer area and friendliness of staff in dining room
Everything was very nicely decorated and always clean. A swimming pool would be great!
Breakfast is excellent. Location is convient to all. And staff are friendly and helpful. We will stay at this hotel again next time in town. Exercise room s/b more spacious.
There was a two hour blackout and the emergency lights never went on. I complained about that. I was told that they were working on it. The next night there was twenty minute blackout and the emergency lights were working. There should be a system to contact everyone to reassure them that everything is alright during a blackout.
I love their comforter and pillows so much, that I remembered to stay there again, even though the last time I stayed was maybe 12-13 years ago. This despite the fact that I've tried 4 Seasons and other luxury hotels. This is the only one that left an impression. Great restaurant - tried it for dinner and breakfast. The only negative is the (free) WIFI - connection was difficult, convoluted, and unreliable.
The room was very spacious and clean. The bed was very comfortable and the bathro was great with a light up mirror and great rain like shower head. They had great l'occitane soaps and shampoos and things in the shower. The restaurant was good too. Get the lobster, it was delicious! The gym was small and we had some problems with the equipment. The room cards kept not working and we would have to get them fixed in the lobby.
Location close to Rue St Catherin's and Crescent where all the bars and clubs are almost found in Montreal. Mont Royal is very close too. You can see what other people are doing in their adjacent buildings, not a big deal to me but to some it might be.
Luxurious Suites, The hoetl restaurant Le Renoir serves wonderfull breakfast, right in the heart of downtown Montreal, great for shopping or just to relax
Great location and good facilities....
I have stayed at this Sofitel often and very much like the ambiance, friendly service and excellent restaurant.
It was a pleasant and comfortable hotel and the staff were friendly and helpful
Excellent small rooms
the room was very spacious and the bath products were first class - great staff - good food taxes on top of taxes - design was top quality and leading edge when it was new and is showing some wear and tear now
Nothing specific stands out, hotel is well appointed and rooms were lovely, TV connection could be faster; nothing stands out about the hotel - I think for a hotel that aspires to the luxury class - I think more could be done to stand out. Food in the restaurant was decent and the staff amicable, but slow
Nice room, great bed and convenient downtown location.
Small and quiet. Boutique feel. Very good service. Hotel restaurant was better than I expected, given the yelp reviews. The room was very clean, had classical music playing. Wifi was fast and responsive. Exchange rates made this place very affordable. Construction on the building next door - more of a pain to walk around did not cause extra noise. Service may have been *too* over the top. They'd call every day to make sure I didn't want housekeeping, even though the tag was on the door. Had to redo wifi every 24 hours.
PROs: Great location. Comfortable beds (if you like a firm mattress). Lots of public parking nearby (ie.lot behind hotel) for $10-$17 / day so did not use the valet parking on site. Clean room. Nice, new modern decor. Used the free wi-fi in room without any issues with speed or reliability. Some previous reviews have complained about the paint smell and/or down feather smell. I noticed a slight "new paint smell" in the halls but nothing noticable in room and certainly not offensive. CONs: Digital thermostat on wall by bed... so brightly lit it's impossible to sleep! Had to cover it up with layers of sticky-notes which I (fortunatley) happened to have. Poor bathroom lighting... good luck ladies, trying to apply your make-up! I had to attempt to use my compact mirror at the window. Pool and Fitness Room... both tiny. New machines in gym, though not many nor much selection.
The hotel is quite small and has limited rooms making it feel a little more exclusive for some reason.Rooms are completely new and spacious. The bathrooms are clean and the hotel provides enough towels for 4 people in a room for 2!The hotel also seems to provide towels for the pool (I am not sure of that, however, I saw some guests bring back yellow towels to the reception). Also, their restaurant L'Aromate was a beautiful and delicious place to enjoy a meal or two :) The only thing is that I found the pool a little small, but a beautiful outdoor area for resting and reading.
It's close to everything, and the staff is very friendly and helpful. A few buildings near the hotel are currently under construction and make some some noise.
I like the huge suites, and friendly staff. Close to all attractions and metro.
Good location. Easy walk to both old town and Mont Royal Park. Room was very big and comfortable. TV reception was grainy at times.
This hotel is right in downtown with most of the attractions at walking distance. The buildinfg us old and the rooms are big with high ceiling. Quite impressive.loved iur time here Would have been nice ti aerve hot breakfast and have more vegan options
The cleanliness right down to the carpet was apparent. Many hotels use carpet past its prime...not this hotel. The series of elevators from parking to reception could be better identified. The pathway wasn't as intuitive as I am ussd to.
I loved the ultra modern style and comfort of the Hyatt Regency at the Complexe Des Jardins in Montreal. The shops and central location were magnificent! The only minor hassle was in trnsferring from elevators... but again... very minor.
I liked that the Hyatt was centralized to all locations in Montreal. It was walking distance to Downtown Montreal and walking distance to old Montreal. The Hyatt was a close walking distance to the metro as well. There was nothing I did not like.
The location is great, museums, old montreal, notre damme, mcgill, train station, restaurants, everything at a reasonable walking distance, breakfast is a very good buffet. The breakfast is a little expensive, there is poor signaling for the lobby, and since it is in the 6th floor it is a little tricky to find it
The staff at the hotel were very friendly and helpful. Shops and restaurants are very close by. Rooms were clean and beds were comfortable. The rooms were not as modern as the lobby, but it wasn't a big deal for me.
Great location near art museums and 3 blocks from convention center. Outdated rooms although the lobby has gotten a makeover.
Location was close to the convention center, the arts district, and the shoppoing as well. It was close tot he bus and train routes but did not try these. The view was good enough. Wi fi was free with membership. The location is on top of a mall. The room had a fridge for small items. The staff was helpful and couteous. The rooms were quiet. Elevator wait was short. Pool is 8 feet and workout room was adequate. Shower was slightly weak (that is being very picky). There is a set of elevators to get to the lobby from the lobby, just a slight inconvenience but increases security. Could have info on transportation to airport on their site.
I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money carpet in the room was old Uchitel the shower was very bad need some improvement
Beautiful fireplaces, as well as the best Amaretto Sour I've ever had in my LIFE. The hotel itself is very, very beautiful, and the staff are really great, especially Maria at the front desk! Room was not as pretty as expected. Bathtub was meh.
(1) Location was excellent (2) Parking rates were reasonable (3) Breakfast Buffet Good (4) Female staff at front desk very friendly and helpful, more than males (5) I'm vegetarian, the cook prepared nice surprised meal for my milestone birthday dinner. (6) After 4 days I finally got to eat Waffle, only after I inquire/requested, one the male waitress really went out of the way to make sure I get to eat it. (1) Cheap Mattress (2) Room Decor & Furniture ok for the brand & money (3) Curtains had tiny holes in them (4) Bathroom Wall was not painted after some repair...rusty look left visible (5) Cammode shaky when you sit on it (6) Rooms not as bright, suggest putting LED WHITE lights instead
The bed was comfortable and we had what we needed except a table to sit at would have made the experience better. VerygkAd to have had a refrigerator. The front desk staff were very friendly and helpful. We enjoyed the very close proximity of Eggspectation restaurant where they have an outstanding breakfast menu. We had trouble getting the room to warm up in the morning. I thought the listing said their pool was not open yet and so I didn't bring a swimsuit and missed the chance to use the pool. Also, Kayak, you confirmed my reservation but I never saw anything about printing a voucher so the front desk needed me to present my confirming email.
I was traveling through Montreal, stopped downtown and decided to stay, this was the best value hotel downtown, excellent staff, great location. I'm staying here the next time I visit.
The problem with the mini bar where can use the fridge and the hotel will calculate the value of no purpose to move it automatically
That it was downtown montreal, walking distance from shopping and restaurants. The fact that the gym was not in use. I understand that it was closed for renovations however i wished that when looking up the hotel, the gym would not have been listed as a feature.
They don't have wireless internet in the rooms
Location is excellent! 2 min walk from Bell Center and 2 min walk from St-Catherine st for great shopping! Def. worth the money! No parking available, cost us an extra 50$ for 2 days and parking is impossible to find if there's a hockey game that night. Also bed was very hard.
The location was excellent. The room was very small and dated. Not what I would have expected from a Novotel Hotel.The hide a bed was very uncomfortable - again not what we expected from Novotel or the price of the room.
Beautiful hotel in a excellent location The first room we received was not cleaned properly and grey pieces of dirt were found in the shower
The location was perfect, we were literally steps away from the Bell Center, and all of the malls/stores and clubs.
so close to everything, Centre Bell, metro, Bar B barn, etc.....
the location the reception desk !!
location wrong application of the room rate vs the one booked on-line! Not acceptable!
swimming pool and sauna. bathroom house-keeping was poor. Bed could have been more comfortable for a luxury hotel. Water in the room should have been free.
went to a wedding concierge was very helpful
Location Staff Ambience
The breakfast and view
the bed and the view the room was to small
The staff were very helpful and friendly weather recommending a bottle of wine, places to eat, or just general directions. The location is fantastic bordering the Old Port and Downtown sections, and is very easy to find from the highway.
Room was spacious and well appointed, with excellent bathroom. Buffet breakfast was well worth the extra paid on booking (but the on-the-day cost was high). Location was between the old town and the modern business/shopping areas - ideal.
Bathroom View Location Staff Food Pool hard to swim laps in with kids in there
helpful staff at the entryway....friendly and gave suggestions for restaurants, bars, etc. one lady @ check in was quite unfriendly
Please write at least 15 words
We thoroughly enjoyed our brief stay. The proximity to the old city attractions allowed us to park the car and walk/cab where we wanted to go. Concierge provided guidance to attractions and set us up for a romantic anniversary dinner at a top nearby restaurant. The service was outstanding and a great value. Merci pour ce merveilleux séjour!
The location was absolutely amazing. The staff was great and the rooms were nice and at a decent price. Great bang for your buck Nothing
montreal @ table restaurant promotions in city for week, Delta menu special was very very good and excellent value hotel taught me how important it is to pack and wear 5 layers of clothing to try to keep warm i n room. hotel reinforced how useless it is to try to communicate with staff member who does not listen to nor process info Taught me again , price may seem good, the devil is in the details. room was cold cold cold even after maintenance came to room twice and said it was remedied. Their green policy switches to AC [in November] and takes room to 64 on thermostat and I suspect it is really less than 64 [18c].they offered to change the room but I had papers all sorted & spread out in work mode and people who were to phone me had room # also, message light flashed continuously front desk alerted in aft, and at nite the young woman just did not would not [could not?] listen or do anything positive.
Clean happy staff and affordable
We like the location,and amenities. Everything was great. Staff was wonderful Coffe at the restraunt was over priced and burnt. Not good....
Rooms are efficient and well appointed. Beds are very comfortable. Food is mediocre but the staff is lovely.
Large rooms for a city hotel. Clean, updated rooms.
The concierge was amazing. He gave great advice and made our restaurant reservations. Definitely will use the service of a concierge in my future travels. Loved the room style and décor, very modern. The room we had was pretty big and had a cute balcony, though I wish there were a couple of chairs out there to be able sit. The breakfast is not worth it for the price they charge. Go outside the hotel to St. Catherine's. We found a great place where we got to sit outside and enjoy the atmosphere of the city. Also getting a drink at the bar is way too costly for the amount of liquor you receive. The housekeeping staff I would say is kind of slow at cleaning. We left the hotel room at 9am and returned at 4:30pm. Our room was still not cleaned. I ended up just asking for fresh towels. We were relaxing and getting ready for the evening when we received a note underneath our door saying that if we were leaving by 6pm they would still clean our room. At least they did leave a note.
Clean with decent amenities in a good location near the metro. Carpet was worn, balcony doors didn't open.
The location is right downtown. It was easy to walk to meals and attractions. There is also a hotel bar and restaurant that looked nice but we wanted to see Montreal :) The staff were all very friendly and the room was modern and clean. The pictures of the hotel are very accurate. It was nice and very reasonable to stay there!
The location is excellent, close to main amenities in downtown Montreal. The room was very clean and the bathroom seemed to have been recently renovated. I would definitely return to Delta Montreal. This a short term stay hotel, the room was not equipped with a mini-fridge (although it offers complementary water bottles every morning).
room need update and parking problem.
We enjoyed facials and massages at the spa. The food in the restaurant was good and breakfast buffet was plentiful. Nothing
The view from the 21st floor The wifi wasn't working and no obe would help
Housekeeping staff and concierge were nice and helpful. Food was blah and exorbitantly priced. Salads for two: over $50; breakfast buffet for two: over $50. What a complete waste of money! Save yourself time and money and grab a quick bite in the cafe a few shops down the hall or better yet at an outdoor cafe. The front desk staff were rude. when I checked in, I was told I had booked a king (needed a double), and that I was lucky they weren't sold out, so he was able to give me a room with a double (after sufficient attitude was delivered my way). I later found my confirmation email that clearly stated "deluxe double room". If I can find an alternate, clean hotel, I won't stay here again.
Maybe its good for extended stay or business travler no concierge service we had to wait just about 45 minutes for service
Burger sliders at the bar was dry and rancid
Staff was friendly and helpful. Free WiFi and Hotel was underneath the metro which made things easy if you know where your going. Bathroom was small and the main restaurant in the lobby was a bit pricey.
The location and room was absolutely wonderful. Loved everything about my stay
Metro is right under the hotel. Walking distance to almost all attractions, if you're used to walking (Old Montreal, the Cathedral, Chinatown) Older hotel. Old elevator. Mall in the hotel is not very lively at all. Garaged parking is quite expensive CAN$25-34. You can park on the street for free after certain hours.
Dirty bed linens
i reserved a room wih two beds. I wss given a room with a king. I requested extra bedding so that my friend and I could separate in the bed somewhat. The concierge promised to provide this. She never sent any extra bedding. The sheets that were in my room had a hole in them and there was hair in my shower.
Great support staff, everyone was courteous, friendly, and helpful. and I do mean everyone at the hotel. Being located over the metro was big convenience to access subway system, Why is breakfast always so pricey? It's too easy to spend $75-$100 for a family of four...
Nice hotel at central location, nice gym, comfy bed and room. Noisy A/C - asked to fix, but guy claimed that's the normal noise level for their equipment, weird. And in one day, there were no hot water in shower for long time, had to take an almost cold one - water did come in about hour later.
Clean rooms and great location for Montréal. No hottub, also the staff didn't serve our request for double beds even though we booked two double beds. They came up with a story how they are sorry and that it's not available even though we booked it. No refund or anything was given either. Be careful what you pay - we paid extra for double beds and didn't get them.
Beautiful hotel, attentive and pleasant staff, large rooms (mostly nice views), nice heated outdoor pool and fitness room. Centrally located - Peel Metro Station is only one block away. Lovely lounge. Reasonable valet parking rate. Excellent breakfast offering in hotel cafe. Our first choice for accommodations when visiting Montreal. Great for business trips, but also family-friendly! Nothing comes to mind.
Loved our king room! Nice views of the area and very comfortable and luxurious-feeling room! This hotel is quite a walk from old montreal, but it was very close to lots of good bars and restaurants. Staff were friendly and helpful.
Bedding, view, tranquility and large bathroom. The staff was supper friendly, knew our names and we we were thrilled! In-out parking that was prompt. A perfect stay! No bad words a perfect stay!
The hotel is in central Montreal and very close to McGill University. It manages to feel warm and welcoming while at the same time hitting a high standard for service and amenities. We have stayed at 5-6 hotels in the area and this has become our hotel of choice. Be sure to join the preferred customer club - it is free and gives you free wifi and free coffee delivered to your room every morning.
Spacious rooms, cheap price water in hot tub was brown. Pool closed for the winter. Single ply!!! Everything is from 1991
Hotel was very clean and staff was extremely friendly and helpful. Would definitely recommend to anyone. Was also in a great location. Walking distance to lots of restaurants, old Montreal and other landmarks.
Big room and bathroom, the pool, the location, friendly staff. Can hear noise from adjacent room and from street (were on 11th floor).
Discrepancy in room sizes when two parties made identical reservations in same class at same price at same time.
Nicely decored, generally friendly and helpful staff. Located near McGill. Safe in room was useful. Great room service. Expensive parking. Hallways and room could have been a little cleaner. Loud hallways sometimes.
We only stayed one night, but I was happy with our choice. The hotel is clean, rooms are spacious and have plenty of natural light, the staff is friendly and welcoming, the pool is shallow but big enough to do laps. It's across from McGill University, and a good 30-45mins walking distance to the Notre-Dame Basilica. Parking was $35/night.
The staff was friendly and helpful; the breakfast buffet delicious. I would definitely stay here again.
Everything including location, parking, fitness center, staff Nothing, this hotel went above and beyond expectations, great place to stay in Montreal!!
location and the creatively designed bathroom. Room darkening blinds hard bed, tilty bathroom shelf
• Hotel was in walking distance of most attractions (Chinatown, Old Montreal, Complexe Desjardins, metro) but not in the center of the hustle and bustle of downtown • Decor was modern and visually interesting • Was comfortable to stay in for multiple nights • Beautiful terrace to enjoy • When our shower wasn't working properly, it took a little convincing before the receptionist agreed to send up a maintenance person • Dusty (bad for allergies) • Gym is very small (only a couple machines)
The location was good, and the kitchenette with microwave, crockery, sink etc was well set up. Breakfast was basic, but good quality: sufficient to start you off for the day. Close to the airport bus stop, but be warned: the cost is $8 and the bus only takes coins/ correct change. Also, the bus is not every 15 minutes as advised by staff... In latter parts of the night/ early morning, it is 1 per hour: Check the timetable at the bus stop. The rooms are not at all sound proofed: the lifts were clearly audible (I was situated mid-way between the two), as were women laughing and joking in the room upstairs and doors slamming in the hallway. The decor is cheaply done: charcoal paint over bare concrete. While it is new now, in a year or two it will be showing marked wear and tear. It appears very dingy and dark. Shower cubicle was very narrow.
The hotel was in a great location, we didn't have to drive anywhere, a tip- valet parking is $26 or one street over it was $9 all day/night underground.. staff was very friendly and rooms where pretty clean (just don't use the dishes provided, I used a glass and left it in the sink and after the cleaner left in the morning the dirty cup was put back on the shelf with the clean ones with coffee still in the bottom and there was no soap to wash it myself) Only complaints, we stayed for 4 days and for the first 2 we didn't have a key to our room because the door wasn't working, so we had to have staff take us upstairs every time we came in. The breakfast was terrible, don't waste $10 on hard muffins,apples and begals. And the walls were a little thin, we could hear the room beside us talking and coughing. All in all we have stayed in pretty bad hotels but this doesnt make the list and we wouldn't not recommend it.
Location It only has 1 elevator and we were put on the 12th floor, the first morning we stayed there we woke up with the elevator broken. We shopped for 6.5 hours, came back and it was still not fixed. We stayed 2 nights, and it was broken for the majority of the time and was still broken when we left. This served as an extreme inconvenience considering the floor we were on, and because of this reason I would not stay here again. Having to carry our luggage down 12 flights of stairs as we were checking out was a major annoyance!
Very clean hotel, unique industrial design (clean lines, basic), kitchen facilities, 24hr convenience store (for late night snacks and alcohol), and proximity to St. Catherines O. and Berri-UQAM. There was no alarm clock in the room, and there should have been at least two chairs for people to sit in (instead of only one plastic chair at the desk). Also, better quality sheets (personal preference) and towels would be an excellent addition. Finally, a bit faster service at the front desk for check-in would be appreciated. Overall, a great hotel though!
Great location. I attended a conference at the Palais des Congres, which is only 6 minutes away. Nearby is the Chinatown, where I could find inexpensive dining.
Tradeoff between cost and quality It would be better that in every room there were rules of hotel. The thing is that is not clear what is included in service?
The room was nice, clean. The staff were friendly and helpful. Downtown location at an affordable price. The building looks very new; recently built. Staff were a bit rude about checkout time, and seemed a bit unorganized. While it's a central location downtown, it's not the nicest area.
Good location, excellent helpful staff and reasonable rates. The room on the 12th floor had a fabulous view of Montreal There was no chair in the room nor was there a bed light to read.
All was perfect!
I liked the locationa and the modern design of the hotel. The hotel restaurant wasn't ready (it is still being built). Breakfast was basic. Then again,when the restaurant is up and running it should improve I imagine.
Hotellrummet stort och mycket fräscht, sköna sängar. Swimmingpoolen och fitness centret på 11:e våningen var utmärkt med en fin utsikt över stan. Restaurangen på hotellet var alldeles utmärkt, god mat, bra service, överlag trevligt bemötande på hotellet. Hotellet ligger på promenadavstånd till det mesta. Nej.
Location and decor
The hotel is a charming boutique inn. The staff is very competent and friendly. The walls are adorned with colour and form. Everywhere you look is another reason to return. The atmosphere is intoxicating. Bravo! We satyed for only one night.
Great Location, fantastic rooms and staff. The art was amazing. Will for sure stay at the hotel again.
very pleasant, helpful staff. bed and bedding very comfortable. Easy access to old town. very small bathroom lacking good light. no shelf to put your cosmetics on. Reception is located on path to elevator, you are always in other peoples way...does not make you feel welcomed...
The hotel itself is quite unique. The architecture the building along with art and what not. Gives it that boutique feel. Must also be said, that the staff was also very pleasant and helpful. I could see myself staying there again. Its probably moot, but the hotel was recently rebranded, changed ownership, whatever, but all the linen and such has the name of the previous hotel. I'm sure getting all new linen is a pricey, but it seemed a bit tacky...?
beautiful room housekeeping knocked on door once before 8am
The overall quality from Hotel, it was fantastic. Thanks, we really enjoyed our stay, even it was business. Just would like to see breakfast start a little earlier, there were several people waiting.
Size of the rooms and hot breakfest
Thank you Kayak for making a stay here affordable! We loved the location and the room (though a little dated) was huge, comfortable and very clean! They gave us 2 complimentary drinks and breakfast was included. The staff was incredibly friendly and helpful. Joey at check in, never would have guessed he was new. Bernard our wait staff at supper-never would have guessed he was called in and was swamped because he took great care of us. And our omelette creator was amazing. Hilton all of your hotels can use Montréal Embassy Suites as their example.
Great room with all amenities we could have wished for. Very comfortable and good value considering location, and that breakfast and 'happy hour' drinks were included.
I was upgraded to a suite and was happy to see how nice it was. Great kitchen layout and living space. Restaurant was way too busy to try. Nicely quiet at night.
So convenient to metro and walking for sightseeing. Great breakfast! Staff was amazing- concierge was extremely helpful with directions! Highly recommend this hotel to others. Bathroom shower head could not be secured in holder.
location was excellent. comp. breakfast and managers "happy hour" was awesome.the staff was wonderful and extremely helpful.
Very close proximity to attractions such as Notre Dame Basilica and Habitat 67.
Great staff Third world quality Wi-Fi in the bedroom
Large suite was almost as big as an apartment. Great breakfast Small shower may be a problem for larger people.
Excellent customer service