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The hotel was fine but nothing more. The location was the best point Very basic. Bed was bad and breakfast awful.
Excellent facilities. Very large rooms which were clean and very comfortable. Excellent facilities onsite with bar and good priced restaurant. Internet available. Friendly staff. Good location, only 5 minute walk to center of Lille.
Not very good location and no car park!!
Comfort of the rooms and the vast range of breakfast items
We liked the location of the hotel. The staff were very friendly and helpful
The check in was simple and the clerk was very efficient, extremely helpful and polite. The rooms were clean and the bed comfortable, and great stay with the hotel located a short walk from the Old Town and the Christmas Market. Wide range available for breakfast, but the hot food offering was limited and cold
Great location, very quiet despite proximity to station. Easy parking underneath. Excellent rooms, clean and functional.
Close to railway station Lille Flandre
excellent location near the station and the city center; also very close to Euralille, which is a great shopping center; clean room; good breakfast My room was way too noisy because of the dysfunctional closing system of the window ; I was also very disappointed because the staff at the reception desk was not only unfriendly but also very rude.
clean modern hotel ,convenient for SNCF/ Eurostar breakfast seemed expensive.
We liked the central position of the hotel, the rooms were well soundproofed and the beds were very comfortable. The provision of tea/coffee making facilities in the room was unusual for Europe but were much appreciated. We were also able to access BBC television. The bathroom was well equipped but very cramped.
the facility and room are clean and gorgeous. The staff was extra helpful with travel issues. The room and bath were great value.
location rooms need to be refurbished
The decor of the room Because of the age of the building, one can hear every footstep above and next door; that is disturbing.
Perfect location in the centre of Lille with easy access to shopping car parks, and restauarants. Hotel staff friendly and helpful. Room spacious and light with two french windows giving fantastic views into the Opera House square. Our Privelage Room suffered from lack of coat hanging space and clothes storage. This was acceptable for a short 3 day stay.
The hotel rooms are beautiful and the service was good
Room and building were nice as were the staff. The location is excellent. The bathroom of our room (201) was very poor - the tiles were dirty and many in the shower area were missing grouting. Not 4 star, more like 2 star. A good clean, a new shower head and re-grouting of the tiles would have made all the difference.
frendly staff nice and central for shops no
very confortable and quiet room. pleasant staff at reception.
Arriving on a wet evening the hotels car parking service was an excellent idea.
Vänlig personal, mycket god frukost. Hissen var trasig och vi bar på tunga väskor. Det kostade dessutom 4,50 euro för att använda internet per timme med bärbar dator. På de flesta hotell verkar trådlöst nätverk vara gratis.
Mycket fint rum. Rent och fräscht. Fantastisk frukost, fast dyr. Skulle önskat någon typ av gym eller liknande.
Very quiet room but in a central location. Very comfortable bed.
Amazing decor, beautifully presented hotel, better than some 4 star hotels I have stayed in. The staff were very helpful, although we had problems with breakfast on Sunday even though we had booked the night before, there were no tables when we arrived. The lady on duty was excellent although very understaffed and accomodated us as soon as possible. Short staffed on Sundays
Great location, excellent staff and modern very well equipped comfortable rooms - highly recommended. Nothing
Great location, close to train station and centre of town
Excllent hotel withvery goo staff. I won;t hesitate to recommendand stay there again.
The Hotel is well located in the heart of the City. The Hotel reception staff were excellent. The Hotel is new and very stylish. Access to local information - regarding restaurants and interesting places would have been useful.
Excellent location for shops and Eurostar -everything in easy walking distance. Loved the fresh, modern design, a refreshing change from chain hotels. Bed super comfy, lovely huge shower. We had to wait 30mins for our room.
very cool spot..... also very small but functional and modern...lovely amenities... most attractive and charming young lady from Lille on the front desk....excellent breakfast...the are is a bit dodgy but is in the process of improving.. if you can acept the small but ultra modern accomodations this is a great spot none
The rooms on the lower floor can be noisy
friendly and helpfull staff, flexibility of timetable no elevator, no hangers for towels
Right in the middle of the city. Perfect for a weekend break!
Very friendly and helpful staff, excellent location. We stayed in the privileged room no 104. As we investigated next day, it was the only room from the Privileged range on the 1st floor that had ridiculously small bathroom. "Small" is actually a massive understatement - the layout was awkward and one needed to do some gimnastics to pass the sink to get to the toilet. Once in place the sink could be used as a head support... Additionally there was a bad smell from drains in the room. This room 104 shouldn't be classed as Privileged. If we were placed in one of the other Privileged rooms with normal bathroom I would give the room high grade.
On arrival the hotel looked strange and when you climbed a set of stairs the reception area was small but the room was very comfortable and quite sizable plus the hotel was well placed for sightseeing, restaurants and shopping
central location, nicely renovated, nice "salle de séjour" rooms are rather small, but with modern equipment, air-conditioning is used for heating (which worked fine in the room I had)
Good location, close to Rail Stations, which was essential to me wasn't really easy to find it from the first time. Numbers of buildings in Lille are rarely seen and hotel is situated a bit aside of the street. So the main thing is to find KOOKAI shop and hotel is just on the right next to it.
It was very clean and in the very city centre No lift and a lot of stairs, not really practical for heavy luggage.
The hotel is newly-renovated - very stylishly - and the superior double room that I had was large and comfortable and overlooked the street leading to Place du Rihour. The hotel's location is fantastic - easy walking distance from the main train and local metro stations and to key sights. Generally, the staff were friendly and helpful, especially the young woman on reception and the housekeeper. The only aspect about my stay that I didn't like was the noise made by the delivery/cleaning trucks that started to arrive in the normally pedestrian-only streets between 6 and 7 am.
Small, clean hotel in the centre of the city!!!! In tha bathroom there were now hangers to hang on towels etc ...
We really enjoyed our stay at this hotel. Basic rooms, but very central location with restaurants and central sites on your doorstep. Staff are friendly and english speaking. Large parking building is directly across the street, but you must email them to book as very limited spaces allocated for the hotel. The cot for baby was already set up in our room without having to ask which is a first for any hotel we have stayed in. Would stay again.
Location was convenient for the City centre. Very convenient car parking Grumpy and unhelpful night staff. Getting two more pillows, which we had already arranged with the day staff, was not organised and the night porter was surly. Bathroom smelled of drains. Tiny lift which only serves 6 of the 7 floors.
We were 12 of us and all extremely happy about the hotel. It was basic but very clean, very confortable and very well located. Moreover the staff was very nice and very helpfull. Breakfast was great too. Really A+++, we'll come back! No. Maybe tea or coffee in the room would be good.
The staff were very helpful and very polite and friendly Breakfast was very poor. Breakfast room far too small for number guests. Standard of cleaning was very poor. Litter was on the staircase on our first day or arrival and still there 3 days later when we left.
Location being extremely close to the centre and it's local facilities Very noisey, not through traffic but other residents as no carpets on floors
The staff were exceptional. The location was superb great for shopping.The 24 hour desk was good. The bathroom was so small i had bruising on my body from bending around the sink to wash and pee.
nothing not up to standard of other hotels for same price in the area
Location, in the centre of Lille, and parking available for 12€ The room was at the 7th floor, the last one under the room, there was a feeling that the space should normally not have been used for a bedroom, there were humidity spots on the roof. The pilows were ok but the matras was deeper in its middle than on the sides. Breakfast was served until 10 am only (on week-end they should be more flexible). I wouldn't mind all this for 70/80€ a night but not for 127€ a night ! But as I said, our room was on the last floor under the roof, maybe other rooms are better.
Sightseeing, drove to Brugges
Clean and great location The hotelstaff at night (one man) was very drunk when he was working
Good size room, welcoming Toilet was broken away from wall (an unnerving experience!), No Wi-Fi
the friendleness, the cleanliness, the location we would have liked kettle with tea/coffee in room
Excellent location, literally a stone's throw from the Lille mainland station and only 500 metres from the Lille Europe. Could not have asked for a more central hotel. Room was clean and as described - let's be honest, you are not going to be spending much time in the room in Lille!! Staff were very helpful and spoke great English.
Excellent location and fair price. Overall a good solution for a weekend in Lille
open all hours no problem getting late at night no
The location was amazing. Staff very accommodating and the hotel was of a good standard. Brilliant value for money. Parking was rubbish. Cost us 28 euros for two days as we had to park in the public car park. I suggest leaving the car at home.
the hotel is perfect situated for people who want to visit Lille by train and want to go shopping and walking in the centre of the town!
Very convenient location between Eurostar station and city centre/Vieille Ville. Pleasant, friendly, helpful staff.
Hotel in very good location breakfast is very small for its price, is better go eat outside
Hotellet ligger centralt, lätt att ta sig till Metro stationen, stor torget. Hotellet själv var mysigt och intimt. Kan rekommenderas till de som uppskatar gammal franskt charm. Det som irriterade mig mest var att frukost var inte inkluderat i priset även om jag trodde det var det när jag bokade hotellet via booking.com. Det var inte mycket pengar men själva frukosten var inte värde pengarna. Jag hade två askoppar i mitt rum fast jag bokade ett rum för ickerökare.
Enkelt, vänligt, centralt beläget och rimligt pris, fullt OK på en tjänsteresa. Nej
It's too bad. Nothing is worthwhile except for the location of the hotel. Noisy all the night, smelly, facility is awful
Location of the hotel.( Providing you do not mind noise ) a la carte food was excellent. Staff very friendly and courteous. Breakfast was poor. Bathroom was freezing due to a large gap below the window, and was almost unbearable to use.
The room was cleaned and fresh linen provided daily. All the staff were helpful and attentive, The restaurant has an interesting menu well prepared and presented. Very quiet and little road noise. Nothing serious will be pleased when all the refurbishment is finished
Pleasant staff, arrived early and room was made ready in 20 min. Central and close to metro. Room was cleaned daily with fresh towels and soap and shampoo. No wardrobe, lived out of my suitcase. A few wire hangers from the tv stand for hanging clothes. The cost of a single is the same as a double room. Tho this seems to be general in France.
The location was excellent and easy for access to the 2 train stations
Very good value for money! Rooms are nice and clean, only "minus" there was no heather in the bathroom. Hotel is located in the very town centre close to both stations, shops, bars and restaurants. I would definitely go back back should I go to Lille again...
Location, friendly staffs (receptions as weell as bar staffs) Shower was a bit too small but we should not have expected more for the budget
Clean bed linen and towels Bathroom a safety hazard . steps to bath and toilet on slippy tiles. Very badly finished walls. Very dimly lit. No personal facilities in room, I.e:- no coffee or tea facilities, no hairdryer. No chairs no bedside cabinet.
Det stod att hotellet erbjöd fri tillgång till trådlöst internet, men det visade sig att de hade installerat ett urbota korkat och komplicerat system för att komma åt nätverket. Man var tvungen att fylla i sitt mobilnummer i ett formulär och få en kod skickad till sin mobil via sms. Ett litet krux bara... det funkar bara med franska mobilnummer. Verkligen smart när man välkomnar turister från hela världen! Och när jag frågade i receptionen om de kunde fixa en temporär inloggning för mig eftersom jag inte hade något franskt mobilnummer så var svaret bara tvärnej. Annars inga problem med hotellet, bra läge och fräscha rum, ska jag väl tillägga.
As said, cool breakfast location on top floor. They were renovating, the rooms were just done and the reception soon finished. The elevator was shut down during one day.
Very central. Within walking distance of several sights and a wide selection of good restaurants Bed was a bit uncomfortable
friendly staff, central location
The location of this hotel is fantastic, perfectly placed for shopping, sightseeing and both railway stations.
very helpful reception staff. Small but very clean and comfortable rooms
The staff were very helpful and welcoming. It was in a central location to the old city of Lille - easy access from trains aswell. Quite acceptable for a nice weekend break with clean room and showers. The hallway is very noisy along with the stairs - all wooden with carpet. The staff start at 6am and talk in the hallways which wakes you up.Suggest coffee & tea making facilities in the room and if possible bar facility in the lobby as it lends itself to this.
The location was excellent and the breakfasts were good value when compared with buying breakfast at local cafes. The staff were very pleasant and always cheerful at the reception desk. The shower was very poor- the bathroom looked swish but the shower splash went all over the floor which meant that we had to use a bath towel to\mop up as well as the bath mat. Very lumpy pillows.
Fantastic location. Old world charm but with just enough modernity
Helpfulness and friendliness of staff
The owners of this hotel have hone through great lengths to restore their property, but it remains an old building. This has also its charms: the elevator in itself is almost worth the visit, the doors of the rooms are of a lovely old type etc. But... rooms are rather small with pretty small beds, there was a strong odour from the shower once the cover of the drain was removed etc. Want a flasback to the house of your grandparents, this is the place! And of course location in regards to the city center could not be better, parking within 150 mtrs.
The character of the hotel and its location. The stair carpets were pretty seedy. We would have preferred a room on the front rather than one with a view of the admittedly elegant fire-escape