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Frukosten För mjuk säng i 601
Bra personal, bra mottagande och god service. Rummet trångt.
Välskött, trevlig. Bra mat. Nära till det mesta i Lucerne. Vädret.
Trevlig och egen design med superbt läge till rimligt pris. Aningen trång dusch.
Den annordlunda inredningen. Alltid en överrasking hur rummet skall se ut. Delvis kitschig stil.
Allt! Ingen reception och frukostmatsal.
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
location very good..breakfast ok. not bad.
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
Central location with east access to station. Insufficient elevators which can create delays at checkout
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
very clean, beautiful, easy to find and not far from train station
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
The restaurants based within the hotel are excellent.
Nice rooms ! Very good hotel for a romantic week-end.
Great location, friendly staff. Beds are very hard A/C does not really work well.
The rooms are very confortable. The bathroom is large and clean.
Location was the best attribute. The room we had was small & so cramped for 2 big people.
The room temperature was the adequate for the season the room was very clean and smells very nice.
Very clean, friendly staff, beautiful view, great shower... The breakfast...
Lovely room especially shower Need to introduce room service
staffs are friendly, very close to train station and location is excellent
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
The hotel did not have an iron available for use.
nice location no parking available, small room.
Rent och snyggt, härliga sängar, centralt beläget. Frukostrummet kändes lite trångt.
Sängarna var mycket bra liksom badrummet Frukosten var urusel. Receptionen tråkig. Personalen likgiltig.
Hotellet och rummen var varsamt renoverat och i mycket fint skick, vi hade ett rum med utsikt mot floden och det var mycket trevligt, dessutom hade man vinnlagt sig om att ljudisolera fönstren (gata nedanfört) vilket jag tycker att fler hotell borde göra. Mycket begränsade parkeringsmöjligheter i närmaste omgivningen, 10 minuters promenad till p-hus sedan så saknade jag scrambled eggs och bacon/korv till frukosten fast det är inte jätteviktigt, jag bara uppskattar om det finns när jag är ute och reser.
Nära centrumet. Ren. Lätt att hitta. Receptionisten pratar väldigt snabbt och verkar stressad.
Hotellet ligger väldigt bra till, med närhet till allt var staden har att erbjuda. Också nära till kongresscenter. Jag hade ett ljust rum med väldigt fin utsikt. Incheckningen ligger ganska sent på dagen, man har tillträde till sitt rum först kl 14 på eftermiddagen.
Nära tågstationen och boende i gamla staden, så nära till allt sevärt i Luzerna. Härlig utsikt från rummet (om man bor mot vattensidan) och från frukostrummet.
Vill man bo mitt i gamla Luzern är det ett bra hotell. Bilen får man dock parkera i något Phus minst en km bort (men det går att köra fram till hotellet). Hyfsad frukost. Relativt prisvärt med Schweiziska mått mätt.
Saknade varm 'bufe' till frukosten!
Centralt och mitt rum stördes ej av buller Nej
Good staff very helpful.Comfortable but rooms too hot. Location difficult to locate they onformation on website was incorrect.
No staff can be contacted in the morning since the restuarant downstairs opens in the afternoon.
Nothing. They charge 2.5% for using credit cards. There was water leaking in bathroom.
Nice agent at the front desk. The room was clean. The rooms were small, noisy and not good value for money.
The location was excellent and the room was nice and clean.
The room for 4 persons is extreme too small even for 2!
The location was fantastic, very convenient for the old twn and major sites Room was very cramped for a family f four,
Good location, Clean
Location Rooms were too small. Initially parking was not available. Although we requested a non smoking room, we were given a smoking room which still had butts in the ash tray. When we complained we were given a non smoking room.
Good location where major in-town tourists spots and shopping areas are within walking distance and train station is only ten minutes by walk. Smaller than average room and very soft beds while the hotel boasts these water beds healthy.
We've been upgraded to Hotel Balertor which is the same company on the other side of the street. It had small but not too clean rooms with fan, nice stuff and a small pool to cool down after hot summer days.
When we got there, we were informed that there were no rooms in the Pension Rosli, so they upgraded us to the Hotel Balestor (across the street, and where you have to check in for the Rosli). Room was nice, bathroom fine, no problem with wi-fi in room. Furnishings a bit shoddy, shower cramped is as usual, but no serious complaints. Would have preferred to have breakfast included--18 francs per person seemed too steep.
Proximity to downtown. Easy to walk everywhere. Friendly, courteous service. Clean. The beds were comfortable and the room has a lock box for valuables. It was nice to have access to the bar and breakfast room at the associated Hotel accross the street. The room was very small, with outdated decor. The bathroom was tiny and very dark and the light switch to the bathroom was near the door to the room. With the window open there is a lot of noise from the street when people walk home from bars at night.
Actually stayed at Baslertor twin hotel. nice staff, room ok. third bed was a bit small. breakfast not included and a bit pricey.
I have reserved a room at guest house but they upgraded my room and I stayed in 3 star hotel without extra charge. Only bad thing about the hotel is that it is allowed to smoke in the corridor. It makes non-smokers discomforted.
upgrade us to hotel where we check-in just opposite pension rosli, room not clean and only bathing towels changed daily not the rest.Emptied tissues not replaced. Small room and cleaner didnot tidy bed only clear dustbins. Didnot vacuum floor at all.
The location was very quiet (no cars on street outside) and it was ideal for sightseeing, shopping and restaurants. The rooms and bathroom were a little scruffy and need updating.
Well situated. The room was dirty and had a bad smell, particularly in the bathroom. If there is no room in the garage the town's parking system is unbelievably complicated. There hotel is not attended by staff as all admin and check in is done by the much better hotel opposite.
Everything in walking distance and it was clean quiet safe and inexpensive especially for Switzerland No complaints. It met my needs.
Room smelled like freshly smoked cigarettes.
The hotel is little, nice and clean, but the best thing is the location - just go outside and explore the core of Lucerne.
Good location The charge for left luggage and the cost of breakfast particularly for children was exhorbitant
Great location, close to all the main attractions & shopping area!! We reserved a non smoking room, but the room smelt terribly of cigarette smoke, not very nice if you are a non smoker!! When I asked the attendant if this was a non smoking room she replied yes, proceeded into the room & said she could not smell anything, but also stated she was a smoker!! She gave us air freshener instead of offering for our room to be changed!! Great help she was!! Not!!!!!!
Location is very good Spider web on walls
Swimming Pool Small Room for Family & beds for childeren is too small'
The location is relatively close to the old town and within walking distance of the train station
I did not like the price
Rooms are spacious, neat and clean. Location is great- only two minutes away from the Chapel Bridge and only walking distance to Lion Monument. No Minibar or refrigerator in the room; no Kettle for hot water. After six in the evening all shops and eateries are closed- grab something for the dinner early before that; else go to the Luzern main railway station which is 8-10 minutes away by bus.
The man at the desk was completely rude. The pillows on our bed were covered in dirt and hair, and the dust covering all the furniture was so thick it looked like it had never been cleaned. But I still can't believe how unbelievably rude the man was at the desk. We were two very sweet girls and had never been treated like that in our lives. Unbelievable!!
quietroom with a ceiling fan
The location is very good and the breakfast is reasonably priced. The bar staff are friendly. The room was too small for a family room and the beds are hard and uncomfortable. The bathroom was too small for a family room would be more suited to singles or couples.