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The hotel itself is fine, and the location is great if you need to be cloe to the MECC. The hotel is horribly under-staffed, so the simplest transaction (do you have a pen I could use for a moment?) takes at least 10 minutes. Check-in took 30 minutes because there was only one person on the front desk, apparently even at the busiest times. When I asked if there was an ATM machine close by, the woman at reception answered, "I don't know. I don't use them." When I had to come to obtain a new pass key card because the first didn't work, I had to wait in line (again for over 10 minutes). Once I reached the front, it took 2 seconds to get the new card. If you value time or service, this is certainly not the hotel for you.
Cleanliness of the room and design of the room The hotel is actually far away from the centre. On booking.com, it said that it is 10 minutes to the centre, at the front desk said 25 minutes.It was also written that the hotel is right outside the centre, while you have to take the train to get to the town. I changed the hotel and chose a hotel right in the center and enjoyed my stay in Maastricht a lot anyway, despite of the bad experience with NH.
breakfast and free goodies
quiet yet good location
The attitude of the receptionist was not becoming of the warm Spanish reputation of the hotel...
It is good to reach by car. The breakfast has a lot of choice. The room was old and dirty. You have to pay for the use of extras like wifi, fitness and sauna. The first night our tv was broken and they promised us a new one. The next night we still had the old broken tv which was then, finally, replaced but this one couldnt be switched of the standby. The scrumbled eggs at the breakfast were cold. After we told the waiter, it was solved and new eggs were delivered.
friendly and helpful staff
The breakfast was great, lots of fresh products, we even skipped lunch after all. Also the beds and pillows were very good; slept like a baby :-). It was a pity that the room didn't have a bathtub, just a shower was available.
Excellent service, comfort, bus connection to city centre, and value
Location is bad. Out of the city with no services (bars, restaurants, etc.) around. The staff was not helpful. The internet is really bad. Take only rooms with breakfast included because it will be impossible to have breakfast close to the hotel.
convenient hotel, cleanliness, very friendly staff, great food rooms doors are slamming.
very clean and comfortable, nice environment, reasonable price it is too far away from the city centre and there is no supermarket/restaurant nearby, there is a bus which stops in front of the hotel but it only goes every half an hour
Check-in: friendly, professional. Room and bathroom large, spotlessly clean. Breakfast: wonderful, at 12.50 Euro value for money. Free parking is nice. Would stay there again. It is about 45 minutes walking from downtown, and taxis not always available quickly. For us, walking was no problem, but may be for those who prefer to be closer to the touristy part of Maastricht.
Excelent bar with very good staff. Reception efficient and friendly for both check-in and check-out
The hotel facilities and the room are nice and the hotel is very clean. Free parking. It is a bit far from the city centre. No problem if you have a car (the hotel has a free parking) but it can be annoying if you don't. The wireless connection in the hotel was not free - no big deal but rather unusual.
The lobby was nice. I wanted to have two days with sauna to relax. You offered the hotel with sauna but I had no saune. Than I found pornojournals in the room.I Asked coming from shower to bring me batteries for the tv guidance- the personal told me to wear clothes and come down myself! No water on the room, no minibar and no sauna!
Breakfast was excellent! The lack of a fridge in the standard rooms is annoying
The staff was great, quiet room, had a very nice stay. too far from centrum to reasonably walk.
Good hotel, spacious bathroom. Friendly staff.
Very helpful staff, although not too knowledgable about the neighbourhood. It was quite dusty.
That I was able to have diner even at 20.30 in the Bar.
Rummet var rent och rymligt, personalen hjälpsamma Nej, men för högt pris per natt och frukosten hoppade vi eftersom det var för dyrt för oss, Hittade ett trevligt kafé i närheten där vi fick god frukost för bra pris.
Bra att kunna avboka samma dag. Såg väldigt slitet ut för 4 stjärnor.
lite långt till gamla stan och absoluta centrum,för det priset,annars bra.
Läget Ingen luftkonditionering på vårt rum....hade +30 på natten
Hotellet var OK fin restaurang och bra frukost trevlig personal. Lite spartanskt möblerat dålig belysning och små rum
Fräscht ungdomligt hotell med bra city känsla.
Designat hotell där kanske design fick gå före funktion. Trevlig personal och utmärkt service.
Hotel was close and cheap, rooms were comfortable. Two chambermaids walked into our room without knocking !!
Easy to find and park nearby, friendly staff, good breakfast. I think they could supply more in bathroom shampoos etc.
good breakfast, nice reception, excellent location small rooms
room had strange smell,very loud noises throughout night,room was dirty,have stayed in better 1* rooms,1 very rude member of staff,no way a 4* let alone 4*deluxe,i even cut my holiday 1 day short because of this place,take your money & custom elsewhere
Closeness to main square and facilities Restaurant food in the evening is not of a great standard
uncomplicated to expensive for what you get
the food and the easy walk to the shops beds were to hard
to have room with one big bed
Location in city center The breakfast on sunday was really crowded
confort and wireless facilities
The location. And the bed was good. We arrived later Friday. At first we got an awful room. No views and it was as if you were standing in the kitchen itself. After some discussion we got another room which was much better. I don´t understand though that they ask the same rate for such different rooms.
Good price and very friendly staff Rooms a little bit noisy
Breakfast and location of the hotel Reception from the staff was poor and no hospitality, hotelparking was full I should have made a reservation for the parking, no suggestions from the staff, I had to ask for other options to park. Further the minibar : only 2 bottles of water nothing more (if you make advertisement with a minibar than it must be full in my idea.)
great breakfast, great position in city. we love the room with a comfortable terrace. almost nothing, only the temperature inside the room at check-in, too much cold. But it is quickly heated.
Room comfortable and stylish, fabulous evening meal in the restaurant, and excellent breakfast food Very busy at breakfast, felt a bit like a canteen
Breakfast was good; very nice and helpful staff; room was clean and quite large which made me feel like i'm in a house and not hotel (nice feeling) Beware that some rooms are in the second building across the road (10 meters apart) and for some people it might be inconvenient. Personally, we didn't have problem with that
The staff were very helpful and the small touches were lovely - fresh fruit and cakes in the lobby were very nice. The breakfast selection was good. The location was great and there was lots of information about nearby restaurants. The room we stayed in wasn't quite as clean as it could have been, i dropped something on the floor that rolled under the bed - wasn't very pleasant to say the least!!!
Good location, good breakfast. Was a little bit too cold. No air condition.
Perfect location for visiting Maastricht. Right next to the Saturday flea market.
Very convenient. Easy to get to, on the main square and within range of many restaurants and shops. Maastricht is a very interesting town and there is a lot to see. The staff is friendly and helpful and the hotel is definitely unique The first room we were shown was very small and dark. We upgraded for E20 per night to a larger room which was (unfortunately) facing the main square and noisy. The lighting in all rooms is not very good--we found it difficult to read.
The view from the dining room window and the two lovely ladies who ensured we had the best "seat in the house" every morning!
Friendly staff- excellent central location but quiet. Charges for extras- parking ,internet and breakfast very steep.
Yes it was sufficient, the hotel is in a great, very convenient location. The breakfast was great and the lady who served it was lovely! The beds were comfortable. My room was on the street side it was very noisy which made my jet lag last longer than it should have, but I was moved thankfully. Some of the concierges (a younger fellow) didn't know much about the city, they should know everything there is to know about Maastricht, Cleaning service should remove dirty coffee/wine cups every day.
The location is unbeatable. Staff was friendly. Room always seemed to be thoroughly cleaned. We thought it was odd that there were no face cloths in the bathroom, just paper towels.
Breakfast OK, display a bit amateuristic
Breakfast is not great.
rooms on plaza very loud at night due to restaurants under windows- windows did not seal well
the room was clean, comfortable and had a balcony also very good central locationm in the city it would be nice to have tea and coffee making facilites in the room, rather than just at reception
Friendly and helpfull staff. Big room and quiet. We liked the old world charm of the building and the marlbe decore. It was hot at the time (the hotel is not airconditioned) and the staff installed for us an oscillating fan. No
nice spacy room with unique interior. Good beds, excellent breakfast Staff was relatively junior for the service standards - compared to many hotels I see accross Europe
Evening meal and attentive bar staff. Amazing hotel experience The breakfast was very, very poor for 24 euro's each. So bad we didn't stay after looking at the offerings
The design. It's really awesome to see how they build in the church a beautiful design hotel The price for one night stay of € 275 including parking (€ 30) and without breakfast (€ 27 for one person) is much to high for what you get.
convenience to the vrijhof, the room was comfortable and clean, staff was very accomodating and friendly For the price, there was no workout facilities or sauna/spa or rooftop terrace where we could look out over the city. Breakfast should have been included with the room rate and there was no option for a la carte for dinner.
The atmosphere of the hotel is unique: modern design that tastefully blends with the old monastery and church. Also, the location is just about perfect: an easy 5 minute walk from the Vrijthof, it is just outside the center. Excellent ambiance for a special occassion or if you are used to comfort and taste. The restaurant is excellent as well, with an amuse-approach that has you spend an extended evening enjoying and talking. In two words: go there!
We were overwhelmed by the warmth of the welcome. We had seen on Booking.com that the hotel had four stars, but actually it's a five-star hotel, and this was evident from the moment we arrived. The service was superb, the building is a work of art, the rooms were spacious, elegant and very comfortable. The breakfast was lovely. We didn't actually want to leave the hotel to go sight-seeing, we were so happy there. We did go out, of course, but we were glad to be coming back to such a lovely, welcoming place. There is nothing we did not like about this hotel.
everything was amazing. I love it! room service and valet parking service too expensive.
Very nice room, decoration of the hotel, nice ambiance, unique hotel as it is a renovated old monastery, walking distance from the city's centre. Staff were very friendly and helpful. Our room was ready when we arrived and were able to check in from 12 instead of 15 which is the official check in time. The baby cot was already in the room, together with baby blankets, towel, baby cleaning staff, etc., which was a nice surprise compared to the service of other hotels with regards to baby cots. One night, we were late to eat at the restaurant and ordered room service. The quality of the room-service food was not at all equal to the standards of everything else in the hotel. I would say more like a fast-food.
It is a magnificent architectural experience. The atmosphere was pleasant and the staff very professional.
The excellent renovation of the church, keeping the cultural heritage for the City and the people of Maastricht and other visitors. The personnel was very professional and helpful and was thinking of those 'little things' which you normally do not expect. The room in which we stayed was not very well divided: the bathroom too small for two people, the hallway too big, glass doors that were in each other's way, no space around the bed etc etc. A compromise of interior architecture and use of the room which did bring a positive result for the visitor. As we stay and dine a lot with the Oostwegel group, this way a bit of a disappointment for our first visit to Kruisherenhotel.
we enjoyed the postition and ambiance of the hotel, We thought the menu could have been a litle more extensive and it would have been nice to be able to swim and relax in a sauna.
Very attentive staff: at the reception, at the bar, during lunch and dinner! Great surrounding/park, nice premises, tasty food, good atmosphere.
the historical setting and the beautiful garden would have liked more explanation in English (and not mainly in Dutch) about the history of the place
Very easy and safe parking. Has Wifi. Just on the outskirts of the city, with lots of greenery. Very difficult to find. Staff seemed uninspired. Large groups of locals use this hotel for parties and diners.
Warm room beautiful surroundings no
The beautifull building
Excellent breakfast, free internet (only 2 terminals)
Great location!!! The hotel is located in one of the most beautiful place around Maastricht
The hotel gardens are fantastic, and the hotel is picturesque. Twin beds instead of a double in the room. The noise of the other guests at 1a.m.
The best things was the room which was very minimal but very cosy and the location. The breakfast was pretty basic.
bed was very high qulity the reception is anawailable in the evening and in the moring - as a result < I did not properly checked out, need to call a hotel o ensure that evrything was o key and to ask them to send a confirmation of my payment
value for money, middle of the centre of Maastricht and the room was very comfortable. Okay there is no bar but there more then enough bars in the area!
The modern design of the hotel and the central location in Maastricht Check-inn from 12hrs untill 15hrs was a bit short, but we we're told in advance
The location was prime and the design very unique. Shower and sink were directly in room; we were girlfriends sharing a room so there was a lack of privacy for us during our howers
Partly business, partly leisure.
hotel rooms in design. position was excellent. l'occitante products
The hotel position is perfect
The maid was very friendly. They would not take a credit card; we had to pay in cash. The bathroom shower was a bit moldy, and there wasn't always hot water. The voices of owner/manager in office below our room was VERY LOUD.
breakfast should be better