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Location, Design, Breakfast The prices of your wines at the bar are exorbitant.
The hotel is situated near the Gautrain, it is a very nice hotel with a very good breakfast. The staff are friendly, the fitness center is OK
Great rooms, nice lobby, fast free WiFi, proximity to Gautrain station everything was great.
Staff are very friendly. Breakfast is super! None
The location of the hotel was great -- took the Gautrain from the airport to the hotel and back again upon my departure. The hotel itself is stylishly appointed, and every staff member I interacted with was very friendly and helpful. The food was also quite good.
The location of the hotel is good as it is close to Santon shopping area. Place is reasonably secured. To reach the exit you need to use two separate lifts.
location of the hotel Upon my arrival to the hotel, the receptionist asked me if I needed assitance for my luggage! I think this is shame for a 5 star hotel to ask such question. Also, the receptionist did not tell me that there is a shuttle bus provided by the hotel though I asked him!
The breakfast staff. If it had not been for them, I would have just cried. They saved me not moving to another hotel. Everything! I could not believe this was a Radisson Blu. It makes me scared to book another Radisson hotel out the US
Was a very comfortable stay. Got what I needed. very friendly and helpful staff Didn't care for the shower/bath set up - strange! And pool needs to have a better set up for lounging
To whom it may concern Just wanted to give our horible stay in your hotel i went with my parents who came from heart surgery ( my father) we had very bad time we booked 2 suites our ac was not working from 10 pm we call and call to change toom finaly at 3 am in the morning they changed room fr us to 1032 and my prents 1006 the staff are very very impolite and rude room service we order just plates glasses always takes 2 hours to bring have asked favor to front desk to warm diner for my daughter and parents and they can charge us as ur hotel beside chiken nothing was halal mr eric the chef was so so rude acting so impolite front of my daughter that this is not his job etc... a 11yrs old daughyer he gave the tray from kitchen which food was not even warm properly and send it with her not even a help of room service to cary that tray breakfast time waitress just horrible behavior shout on my daughter as she came with pyjama shouted on her front of my parents and sent her back in room i spoke to manager this is not the way to speak with a child and send her back with tears should politely address my parents or call me in room and was a room dress not even a pyjama when manager spoke she lied your staff sory big liars we take breakfast not innpeace they speaks between them so loudly come on your table never ask or excuse just take plates with so much noise we start morning like this so im sory rooms always always dirty we call many times to changes towels then wanted to go to sandton mall with family came to visit my parents we was 6 the bus chages us 400 rand !!!!as per dr we was suppose prolong few more days for my dad finaly i checked and went to michael angelo i come aouth very often almonst every 3 months im playinium member with accord group very soon gold member with legacy but i never had such a bad experience as i had with radisson hotel should make feel guest like home and not treat them like what your staff does
It is central situated. Rooms are pretty. The only thing I missed was a balcony.
This is a terrific hotel. Location is right across the road from the airport train. Excellent staff, lovely room and great breakfast. You could not fault this hotel. Check out is 11am but they let us keep thie room till 5pm as we had an evening flight home.
Aero guest lodge is near the airport in Jo'Burg, easily accessible. The grounds are well groomed and the room was cozy and modern with very good amenities. Breakfast was made to order and the honor bar was a very nice perk. Nice swimming pool. There was nothing my wife and I disliked.
Very well fitted out. Clean and neat. Difficult to find at night (Signage).Lighting could be improved in bathroom.Noisy!
Outstandingly friendly greeting; helpful staff. Good breakfast. We'd picked it because it was only a few km from the airport, and for this it was perfect. We also booked for our daughter to stay with them a few days later, and were really glad we'd done so. Honor bar was a nice touch. Room was spacious, clean, comfortable. Surrounding location felt a little dodgy, but inside the lodge's gates everything was fine.
The whole experience from airport collection to quality of rooms and breakfast was excellent. If you are staying either on a short trip to Joburg or getting a connecting flight, look no further than Aero Guest Lodge! Everything was first rate.
Aero Guest Lodge has a very peaceful atmosphere, clean rooms and helpful staff. I enjoyed every minute of my stay there and would'nt hesitate to stay there again....keep up the good service you're providing.
convienent to airport, friendly staff, excellent pick up and return to airport for weary overseas travellers!
The design was great, the humour added a nice touch, the breakfast was expensive but fantastic, and the pool area was modern.
I like the deco/design of the hotel. It has a very modern look, very chic. I was also impressed with the arrangement of the towels, which the chambermaid rolled into shape of a fluffy dogs, and decorated it with eyes, mouth. It was indeed very innovative I like the complimentary shuttle provided. However, I did not like the fact that there were many guys ( not sure if there were homeless or not) hanging nearby the pickup point for free shuttle. There should have been a signboard at arrival gate. However, we were told by hotel to make our own way to the pickup point. On our way to the pickup point ( which is a bit of a walk), one of these men tried to 'help' us by pushing our cart and kept saying it was for free, etc, and we were confused if there were airport staff, or the hotel staff. When we got there, we realised that there were many men also trying to help others. I think it is fine if these men were trying to make a living, but at the same time, I did not feel particularly safe.
The staff were friendly and efficient except for deficiencies noted below. Room was nice and clean and modern with fine amenities. Breakfast and room service were very tasty. 1. At check in I was told breakfast was included. When I had finished breakfast I learned it cost over $20 additional. I did not appreciate the lapse as my business had to pay the bill. 2. I called and asked the desk for a wake up call. I actually talked to a person - this was not a mechanical call. No one called me but I luckily I had already gotten up. This was unacceptable, especially for an airport hotel where people can miss flights etc. if wake up calls do not work.
Modern hotel Noise & lack of internet service
Great decor and new hotel feel. Hard to find location, needs better signage on nearby roads, direction info from staff was not complete and we had to call back 3 times before finding the facility.
Service staff was friendly, knowlegable, and room was clean and quiet. Close to airport nothing
Really and truely impressed
Great overnight stay for long layover and was very impressed with the restaurant. Had an unexpectedly fantastic meal!
nice big bed with dstv in room and is near the airport there is no fridge in the room
Convient to the airport. The outside sitting area made us feel as though we wern't in the middle of the city.
Good location. Easy free shuttle connection. The rooms are not quiet. The noise of every takeoff and landing comes through the closed window loudly.
The whole ambiance was just wonderful. The decor is outstanding !! The rooms compare to the best we've seen. The service is very good and the food was great ! The transport to the Airport was on time and convenient. All and all a good experience. We will certainly be back soon ! . No complaints !
The staff was very attentive and wonderful. Wifi in my room was not working
Clean, friendly, easy
The staff was top notch. Most went above and beyond to assist. The room was comfortable and accommodating. They made me feel welcome and made it easy to relax after a couple of very busy weeks of travel. Strong WIFI, nice business services area. I'd stay there again. Thank you! The bar was a disappointment and a stark contrast to the rest of the hotel. I waited about 5 minutes before I finally had to get someone's attention to take my order (even though there were 2 workers behind the bar the whole time). The layout is not conducive to starting conversations among others at the bar and neither was the staff. I felt like I was inconveniencing them. Also, restaurant staff came to the bar and talked about dining patrons right in front of the guests at the bar. Not professional.
the location, the rooms i have stayed many times at this hotel but their service levels are decreasing every time. check in was slow; they couldnt process the bookings.com reservation and i had to wait for abotu 20 minutes without makinhg any apologies, the service in the bar was slow; while they have waiters i had to go to the bar to place my order after being ignored for 15mins, the order never made it and i walked out
Comfortable bed, DVD player with a small selection of DVDs in the room, free internet (slow speed though) and good location. No gym or indoor pool
1) It's location at the center of the new urbanist Melrose Arch town center. 2) Amazing room, lobby, pool, and restaurant design. 3) A completely safe and secure walkable environment in Johannesburg. 4) Great restaurants all around. Quite pricey.
This was the best hotel I have ever stayed in. The extra touches e.g. rose petals and chocolates on the pillow at night were lovely. The bath in the bedroom and the seperate shower were great. Every attention to detail was taken e.g selection of dvds in the room and there was even mood lighting in the corridors and lifts. Melrose district has a nice selection of shops, restaurants and a good beauty salon. One of the main plus points was it was a secure and safe area where you could take a stroll at night. The only negative point was the one day the hotel forgot to send our taxi to collect us from Gold Reef City and we had to wait 45mins for them to get one to us. This could have been a one off mistake as in general we found this service reliable and the drivers were friendly and made you feel safe.
All the staff were courteous and always willing to assist in dealing with whatever issues that came up.
The room that i booked was not the room i was checked into. Booking.com show the penthouse suite as the superior room. This was very disappointing
The amazing decor and lighting effects. Excellence of service. Ambiance of "library lounge". Internet connectivity. Central position. Duvets are too warm, need a cotton blanket as an alternative. T.V. reception poor quality. Restaurant menu too fancy.
The hotel design is beautiful, and the room was very inviting. The food in the main dining room is excellent. The staff is very friendly and welcoming. It's a beautiful place to stay. The hotel says it's truly 'hip' but I didn't see any evidence of environmentally friendly practices that I think of as being hip. For example all linens are white; there's no message in the room as there are in many nice hotels about re-using towels if you choose. Also, for a hotel labelled "african pride' and hip, i would have liked to see more African elements incorporated into the textiles, linens, towels, paintings. The emphasis on luxury to me often over-ruled the hipness. Breakfast should be included, as it is at many other fine hotels. And for a business hotel, the internet was down on the computers in the business center for a day and a half at the business center. Some things didn't get restocked in the room each day.
absolutely NOTHING!!! the check in was ridiculous.they gave me the key to a room that someone was already staying in, and i entered this woman's room to her shock at 2.00 am.the rooms are badly designed.the amenities in the bathroom are terrible.the room was extremely cold.this hotel for the money,is a complete waste, and the African managers and staff are not educated to be running this now very bad hotel.
upmarket area, nice shopping
The rooms. I had a suite and it was very comfortable and clean. Some rooms are extremely noisy due to adjacent building sites. The first room offered was facing a construction site and was unacceptable noisy. There was no soundproof windows.
the location was great
the excelent services and the hospitality shown by their staff...feel warm and like at home....
The suites need a doorbell because otherwise you don't hear someone knocking. I would define the experience as ''refined''.
Very very nice hotel. The staff are awesome. Everything was just great
Great experience at Monarch. I wish I stayed longer. No refrigerator.
The quality and service are sublime. This 12 roomed, five star boutique hotel has it all. Strongly recommended
New and quite a boutique type place. Rooms (or rather suites) excellent and when the new train starts it will be 15mins ex the airport and a short walk (big advantage over rush hour roaads) Ok for business but i would not want to make a long stay. Staff new and polite etc but need more experience. I will stay there again. No proper bar and staff new so will hopefully improve with experience.As above Ok for short stays
This hotel is amazing! The furnishings are gorgeous and everything is the highest quality. The reception staff are helpful and lovely. The restaurant waitstaff for the dinners aren't very attentive. (You can see by the triviality of this just how nice everything was)
Staff; attention to customer needs; shuttle to shopping centers; rooms; cleanliness;
Location Quality of room service breakfast was very poor - scones inedible!
Free Wifi available in room and restaurant - this is something that puts the Fire & Ice above alot of other hotels. The restaurant had a great range of food with great service. I had some issues with my booking that took some time to solve however all other aspects of my stay were above expected.
The staff treated us like gold and we felt very much at home. Thank you to all the staff at the Protea Hotel Fire! & Ice. Keep up the excellent attitudes you have! The hotel is not very clearly marked from the entrances at Melrose Arch. Perhaps a sign here and there would make it easier to find. Parking area was well marked though.
The shawer box is within the room and there is no door, thus the steam goes into the room and the cold air comes in the shawer bow... the first time I see this.
The decor is great, and restaurant staff fantastic. We had a very pleasant stay and would definitely visit again. Pillows uncomfortable and cleaning staff noisy in the mornings
Customer service was impeccable; the staff was helpful, engaging and friendly. Requests were handled with a care and attention to detail that made me feel the staff truly cared about me and my experience. It was wonderful, and the food was excellent.
The facilities are very good. We enjoyed our breakfast, and our dinner and sparkling wine was fantastic. The room does not disappoint, the bed and linens were great. Shower is a bit small.