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Very convenient for the CBD and the tourist bus & tram The hotel won an award in 2010 for renovations - i don't think they checked room 728. While my hotel room was cleaned every day thoroughly - it was disappointing to see such stained carpet; also as the ventilation in the bathroom was not good, there was a faint smell of "drains"
Easy access to the rest of the city The TV was old and didn't work very good. It was also hard to see the bed from the other single bed
Location Checking in 1/2 hour before I was supposed they said have to wait 1.5 hours for room but spoke to manager and she fixed that
The service and cleanliness Very goog experience and proximity of the center of the city
comfortable bed not really - a little noisy
friendly staff, convenience of hotel, air conditioning, quietness price
decor breakfast could have had more selection and real heinz baked beans
Unable to open windows - air conditioning either too hot cold or too cold. Very claustrophobic.
Location of the hotel and helpfulness of the staff. The room was not cleaned until late in the afternoon.
Excelent central location,close to shops and Railway station,clean and tidy all services adiquite ,decor average. To describe our room as Deluxe would require a vivid imagination.Good basic at best.
Staff excellent. Breakfast excellent. Location excellent. Executive room quite small. Bathroom dated. Room generally pretty average, not good enough for the money.
The location was excellent, right in the heart of the city. Excellent buffet breakfast. Everything was excellent, no complaints at all.
Quite nice hotel, good location. Although quite good not quite as flash as some others in similar price range. Noise easily heard from nearby rooms.
The kids loved the little teddy's and chocolates! And we liked the ease of everything. Our room seemed to be quite hot and hard to get the right temperature for sleeping.
staff are kind and friendly no
The locatrion was great , very central to most venues.
no rush, calls answered/and executed perfectly,valet parking 10/10,meals 10/10,comfortwas fantastic.close to the show we attended,friendly staff,at all hours. N/A
loved the location and the staff were friendly and efficient
Location very central.very near to flinders station,federation square and everything!!!staffs were great too. No complimentary wireless Internet service!the charge for Internet usage was very expensive!
close to the city and transport romm where we stayed was dark. bathroom needs refurbish and more shampoos soap etc
Was very pleased with room and the comfort of the bed!!! Great sleep and really enjoyed the plasma tv Tv signal was broken / internittant in room 223
Big thumbs up for the upgrade with the room. Staff very friendly and hotel handy to all the shops and nightlife. Very enjoyable stay and would come again All Good thanks
New room in south wing was very clean and comfortable and a good size. Staff helpful and friendly. Fantastic position in the city. We thought was comparitively good value for money. Views non-existent... this did not worry us.
The hotel was comfortable, clean, and staff were polite. The wifi was unusable it was so slow.
Staff were very pleasant and helpful. The Victoria All Seasons Hotel is situated right in the center of Melbourne's CBD, therefore, absolutely everything is easy to get to, including the transport system.
Its location. Friendly very good desk staff. Cost was good $110 a night for 30 second walk to Swanston st - most central hotel I had stayed in to date. The shower in room 338 was about 1/4 pressure, like a big trickle - horrible, no pressure and had to leave it on full heat because adding any cold water changed the entire temperature to a trickle of cold ! They send you to a locker room to store your suitcases yourself on your day of checkout and charge $5 or $7 a locker to do so !! - terrible for a hotel to lower itself to do this.. Old air conditioners, the noisy ones. Old tv, not digital not many channels 5?. No free breakfast - that might have encouraged me to try it again in the future - but no.
Very close to city and transport. Great central location. Queen bed was too firm. Also the air conditioning was not working properly - so room was too hot at night.
Convenience to city centre and trams
Great location, very comfortable, safe and quiet.
This is an excellent hotel for staying in Melbourne - it is central and close to the main transport office and hub. We just needed it for one night and it fulfilled our needs - the bedrooms were clean and comfy but badly in need of refurbishment - presumably why the price was so good. They charged to store our luggage.
The location, comfort and friendly staff.
The location of this hotel is perfect for trains,trams,city ,walking annywhere. The hotel is situated on a main road and opposite a train station but to our surprise once in your room there was no noise whatso ever. Rooms must be sound proofed and no noise in corridors. Wouls recommend this Hotel to everyone.
The position of the accomodation was very central for travel by train or tram. The staff were very friendly and helpful. The meal we had through room service wasn't very appetizing. I was extremely dissappointed with the house salad. We reserved a twin room but ended up with a king.
Great location and great staff The bed linen was not clean with hair and marks all over the doona.
the fact it is across from Flinders St train station and close to the city
It was a great hotel to stay at. Really good service and staffPlease write at least 15 words
as a train traveller the proximity to the train station was excellent Shower over bath not suitable for older persons.
comfortable bed. pleasant staff. clean room. the layout of the room - the door was situated opposite the bed. Result in lack of privacy whenever door was opened. No extra pillows in cupboard - only 1 pillow per person. Movie option on TV didn't work.
Location in the city of Melbourne is fantastic - access to public transport and right in the CBD. Well appointed room - small but very comfortable with modern amenities and decor.
The service & hospitality was great. I really enjoyed my stay. Its close to everything too.
We enjoyed the position of the hotel.The service was exelent.Also the price.The gym was great. Missed not having a pool.
Great view and service.
The location in the centre of Melbourne was very good, as I had meeting in Mebourne. The check in & leaving good with no delays. No complaints
The central location, good room size, friendly staff
Supposedly a 4 star hotel. Desapointing. Lot's of teenagers, reception needing room key to secure access after 21:00, not the cleanest.
Room was, in fact, a mini-suite with microwave (well concealed in fitment) etc. Therefore useful if too late for b'fast! Very helpful concierge and front desk staff. Name of hotel seems to confuse taxi drivers. Is it the Swanston or the Grand Mercure? (Mercure aka Welcome Hotel adjoins)
efficiency and courtesy of staff with any requests/check in-out
Ease of car parking - the valet service the sound proofing of the rooms
Great location to shops, chinatown and easy walk to rest of cbd
great location for shopping. for a 4.5 star hotel did not think the room was luxurios enough and the bathroom needed updating, bit run down.
Staff was very friendly and helpful at the check in and check out counters and especially at the concierge section where they very patiently helped people with directions/booking tours etc. The breakfast room (Louden) was not very imposing, carpets were dirty due to heavy use, furniture very basic. About half an hour before closing time staff are already clearing and moving/re-arranging tables with a lot of racket, preparing for what one assumes, the lunch session. The view from the breakfast room onto the ally alongside is also nothing to be proud of - although not the fault of the hotel.
Serves its purpose.
Very nice check in staff - especially the tall young man with the glasses who was there early in the morning when we arrived and went out of his way to organize early check in..very good for interstate guess such as us and because of this we would definitely stay with you again. no
Location, comfort, service, layout Nothing
The unit was spacious, clean and quiet with a good level of security. Having a pool and gym on the premises was also a bonus. The only thing all five of us really noticed was that the mattresses on the beds were hard and the queen size mattress was actually two singles pushed together, with a definite fall/sinking to one side
The spacious apartment and close access to the main shopping precinct. The air conditioning was inadequate, and the whole parking of our car and retrieving it was a disaster!
Convenience for shopping in cbd while I was working
2 bedroom both with ensuites We where on the 19th floor but the street noise was very noticeable double glazing would be the answer once 5 am came around very hard to sleep Would I stay again ???? maybe not This was my second time at hotel this time I slept in b/room closest to road last time family member to complain about traffic/people noise coming from street
Helpful staff assistance and positive attitude whilst dealing with repetitive Inconvenience caused by faulty security software
The kitchenette including microwave, I found it very useful. The gym and the proximity to the CBD were also very handy.
Comfortable, and located well to city Nothing
Central to the main attractions of Melbourne. Decor needs to be upgraded i.e. sold to us as an executive Queen Room. What we found was no quite that.
Central to our weekend activities The noise of the lift travelling up and down
the convenience of the location no complaints
The comfortable and relaxing atmosphere was appreciated.
convinience of being in the centre of the city, excellent facilities, chocolates and apples was a lovely touch, breakfast was very pleasant just a bit of rust on the windows near the spa area didn't look good
Very convenient, comfortable and the staff very helpful. Will stay with you again.
Pleasant staff allowed us to check in early. Large room. The rate was a little high
Location The room was quite dated and worn
The hotel was in a very convenient location. It was within walking distance of many things to do and see, as well as great restaurants. The staff was very friendly and helpful when we had questions about how to get to specific locations and offered good suggestions about things to do in the area.
Staff friendly and helpful with information about how to get from A to B around the inner city area Shower needs a screen as water went into bathroom outside tthe shower cubicle.
The location is perfect. My earlier booking was for 4 nights which i had reduced to 3 nights (confirmed). However the reception was not aware of this till i showed the printed document. Also while checking out reception indicated a charge for four days instead of three - I paid only for three. There is probably a need to improve on this. Refer above.
It was nice and clean. Breakfast was lovely. It was to noisey all you could here all night was the airconditioning from the building out side . I had to go and buy ear plugs.If we came back we would make sure we had a quite room.
Continental Breakfast was included in price making it great value for money. Lack of a bath to soak in - shower was a bit weak.
Brilliant location for access to shops and cafes. Good powerful shower. Room was rather small, the noise from Bourke Street Mall carried clearly even though we were on the 5th floor.
The room was very comfortable but a little on the small side although the beds were very very comfortable. Everything was very pleasant. Your location is absolutely spot on and we will certainly stay with you again.
The hotel was right where we wanted to be and in the right price bracket.We would definitely revisit if we were in Melbourne.
Clean comfortable room. Good breakfast - nice breakfast room. 24hour reception. Very handy to shops and transport!!
The location was fantastic, just meters away from Trams and only a few blocks from the Flinders Street Station, very close to everything for shopping, the markets, the rooms are small but lets face it you go there to sleep so not a big issue, its clean enough and have everything you could need in the room, I would happily stay there again the lack of responsiveness when advised of a broken fan (ie would not turn off and hummed all night in the bathroom) they were told about this on day one and by day 8 it still was not fixed.
Excellent location with huge choice of cafes and restaurant nearby. Close to transport. The bed was a bit firm but I still managed to sleep ok. had trouble finding the power point in the bathroom but eventually found it behind the plumbing in the cupboard below the basin! My room was at the back of the restaurants in Hardware Lane, so found it a bit noisy at times and the cooking smells were wafting in. Easily fixed by closing the window!
Staff werent necesarily 'smiling/gushy friendly but anything we asked for was given...extra pillows; tour bookings etc immediatelyand without complaint Pictures on website were decieving from what we got...they must have a fab photographer
location location location and price no view and hard bed
very interesting local, convenient location for most all of Melbourne locations to visit.So many nearby dinning and close to all trams.
Closeness to everything in the city and good price for nice clean tidy room the bed was a little uncomforatable and the room was right above a kitchen so was a little smelly and noisy badj not too bad
Proximity to the middle of the city, right in the middle of it all and felt apart of city living, walk to breakfast and great shops, walk at night to restaruanats etc, staff were friendly and helpful I thought I had piad for my accomodation and was surprised when I discovered that I still had to pay aprt of the online service was only booking not payment
Its close proximity to the inner city precinct. Would have liked a microwave in the room.
No where to smoke other than outside in all weathers.
The location. The King bed was very comfortable. It was an even temperature. Great shower. Friendly staff. The phone didn't operate correctly therefore we didn't get important messages left on the answer phone. The room did not appear to be cleaned during our eight day stay. Very noisy late night & early morning. Double glazing would help.
The location was good however, noisy in the late night and early morning The emtying of waste bins in the lane below my room. Very frustrating indeed. Would ask not to be placed on that side every again