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Very good location in Chaweng. Close to beach and night life. Modern rooms, clean and all necessary facilities there. Noisy people returning from the bars during the whole night. Hardly any view from rooms.
I loved the location, nightlife, food, ambience, facilities and staff. Too many vendors on the beach...
The comfort, the beach, the bar, the staff and the location
Being close to everything... especially the beach, restaurants and shopping! Prices were very good and staff were very friendly and helped you with anything you needed or asked for. We were very lucky to be upgraded to the junior suite which was amazing... very clean and modern! Music in the morning was a little intense especially after a big night, would much prefer laid back music. Sometimes after the cleaners would clean the room they forgot on a few occasions to replace toilet paper and fresh shower towels... but apart from that they did an amazing job! Also didn't like the layout of the bathroom.. would've preferred that the shower and toilet have a step and be separated
good location No one bothered to tell us there will be construction work at 8 a.m. in the morning. When we complained about it the manager was very rude and did not care, and even claimed they "upgraded us" upon arrivel even though we got exactly the room we had reserved, and of course nobody mentioned any upgrade when we checked in.
The beach bar is really excellent, especially on beach party night each Wednesday. I enjoyed my stay at the Ark Bar Beach Resort and I would return. The bathrooms and shower facilty are very basic, however this can be overlooked as the bed was very comfortable and even though the bar is in very close proximity to the rooms it is suffieciently quiet to get to sleep.
The near to the beach and the city chaweng beach road was very good. The breakfast in the hotel was abundant - you can choose 5 things - for examle scrambled egg, cornflakes with milk, toast with butter and jam, fruits, pancake mit syrup... At the beach you have enough deck chairs and sunshades. The room was small with new furnitures and clean. You get towels for the beach. Room cleaning every day was very good. the staff did not speak enough good english. next to our room every 3 nights it was very loud - a party groop was there and made party every morning after coming back from disco at 5 am. After we called the reception it was quiet! At check the staff didn't wish us a nice trip/flight and didn't say goodby. :-(
I thought the breakfast was awesome except that the toast was never cooked properly it being done on one side only although the waitress attended to it promptly. If the room I had was classed as Superior then I would have liked to have viewed a 'Standard'.
-The staff are very friendly and always willing to help -food well priced for location and service. - well airconditioned rooms with plenty of bottled water -the bed are very hard -the breakfeast choice is very limited with breakfeast voucher. -public access to beach and bar passing though the middle of hotel and facilities made it very noisey especially late at night and early morning making it hard to sleep. -No clothes Iron available in rooms. - to many power blackouts rendering the rooms in darkness a backup generator would be good. - we would only recomend Ark Bar to younger travellers who want to party 24 hrs
Great location,nice staff,tasty breakfast Construction work on site didn't mind too much because we weren't in the room during the day and it finished at 6 in the evening.expensive restaurant sandwich, omlette, chips and 2 soft drinks cost us 15 euro.no free wi Fi
The only plus - nice rooms. If you like jets flying over your head night and day, dozens of drunk misfits screaming and puking all over the place, no privacy and no peace and quiet whatsoever, filthy little pool, indifferent staff and the dirtiest part of the beach - come to Ark Bar.
Friendly staff. Good food. Quiet & not too crowded. Close to Fisherman's village. Large room.
The staffs are friendly. Nothing.
Beautiful views, excellent staff and service
The hotel and staff are about 3 months old. It is in the best location on the north coast and just past the Fisherman's Village which is within easy walking distance for shopping and a variety of restaurants. The north coast is breezy and threfore you have the wind to cool you when it is too hot. The hotel is superb, the staff incredible and they all come together to make you stay memorable. We look forward to returning again soon and highly recommend The Hansar for oouples who want to have a relaxing, quiet time in a beautiful setting. We don't feel this is a suitable place for families and children. Can't think of anything.
Everything! Nice hotel, amazing pool, beautiful view. I would highly recommend this hotel! The service is great and breakfast is pretty good as well. H Bistro is excellent!
Service was excellent. There was nothing they could not do for us! Very relaxing and great location right next door to the Fisherman's Village but restful all the same. H Bistro is an undiscovered pearl with beautiful creative cuisine and stunning views of the ocean.
fabulous infinity pool, huge breakfast buffet, beautifull seaview from the terrace, the chef's special menu in the restaurant was absolutely delicious, modern design with thai style materials gives a very warm athmosphere, very nice and relaxed staff, location close to fisherman's village
Location. Room. We stayed in a pool villa which was excellant. The staff is friendly but if compared to Banyan Tree rersorts , they still have much to learn.... I have noted that booking.com mentioned below that I booked a Deluxe room while I booked the Pool Vila and that what we have got. The booking for the other members of the party was for deluxe rooms. The resort is located less than 5 minutes slow drive from the airport. As such , one should expect a free shuttle to and from the location. If you wish to use the hotel shuttle be ready to pay relatively high amount of money (when compared to other local transportation)..
Everything was perfect. The staff is just excellent there. My my fractured her toe in the gym (her mistake) and the staff did everything possible to make sure we all were taken care of and comfortable. This included changing her room to a more convenient location on the ground floor of a building as close as possible to the reception area, a buggy whenever we wanted to go out, etc etc. By far, the best hotel in Samui.
Very friendly staff, and beautifull hotel when the works are finished. It's a bit far from from the city and more then half of the hotel and the facilities are not finished yet. When finished it's a fantastic hotel!
the hotel staff was friendly and i liked the room it was excellent it gave us a lot of privacy. no 24hours room service
A terrific luxury room in a spectacular hotel. Excellent pool. The best breakfast we have ever encountered. Sensational choice and all fresh. Many of the amenities like the gym and second pool were not ready at the time we stayed. The hotel land block is very steep and a challenge when returning at night. Although the room was stunning in design and spacious, we had booked a Deluxe Seaview room but it did not have a sea view. We had to stand on tip toe and lean over to catch a glimpse of any ocean. We were very disappointed.
The nicest place on the island. The place is over the top. I was a little concerned when we pulled up in the taxi, but I was absolutely amazed when we went to the room. The place has an amazing view of the island with infinity pool. The best thing i liked about the place was the AC worked great. There was actuality two mini split units inside that cooled the place in no time flat. The price is great. I just wish that i could have stayed longer. -It is not walking distance to the beach or any stores. They however have a van that brings you to the beach or fisherman's village for free. -one guest was playing Middle Eastern hip hop really load at the pool for hours. Everyone at the pool was annoyed by this. I was hoping that the hotel would tell them to turn down or off. I suppose that the Thai culture is just to nice and let it slide. I did enjoy my stay. the pros out-way the cons by a long shot, and i would recommend this place to anyone.
de renoverade vissa delar av hotellet och då hade de uppgraderade till ett riktigt fint boende. Härlig frukostbuffe. Bra poolområden. Bra ordning på stranden med parasoller och solstolar.
Bra läge i Chaweng. Bra frukost med allt man kan begära. Rummet (deluxe) lite ålderdomligt. Trevlig personal. Fina poolområden. Stranden fantastisk. Gardinerna i rummet hopplösa att få upp eller ner. Borde bytas till annan konstruktion. Lite dyrt kanske i vart fall i förhållande till Bangkok.
Vacker trädgård! Avkopplande atmosfär Att det inte var möjligt att använda internet på rummet
Fantastiskt läge nära havet. Fin stor trevlig pool nära havet. Trevlig personal och fina rum.
The staff is helpful. Location is great. Altough you can walk to Chawana Town by the sea side, the neighbourhood is quite silent. Beach is not very convenient for swimming. The staff's English is very limited.
The politeness of staff was excellent. Just the wirless internet service!!
Dip pool in villa. Very bland architecture and gardens; beach very unattractive.
The resort facilities were good, was nice & relaxing Unprofessional when approaching a guest issue
The rooms are absolutely breathtaking, the staff are the friendliest staff I have ever encountered and the value for money was out of this world. I don't think I can stay anywhere again and enjoy it as much!
Excellent, friendly hotel staff, generally very good food. Rooms were more than adequate, spacious, well set out, and very clean. Nothing was too much trouble for the staff, even housekeeping asking if you were happy with everything in the room. Nice area at the beach with good pool and sun deck. On arrival many things were explained, about the hotel and surrounding area, it may have been better to produce a booklet so you had a record for future reference. A little pricey in the restaurants- but for Thailand, not for a five star hotel.
Happy The air-condition inside the room Is loud.
All the staff at this hotel were very nice except the staff at the reception desk. These people went I arrived at the hotel and when I left 4 days later were still not very friendly, no smiles, very blunt.
Position, friendliness of staff, "Club" facilities & relaxed but quality approach.
Beautiful place, luxury rooms, brilliant food.
In the middle of town, and they have a lovely beach. The breakfast was great. The rooms are dark og wet, the design is very old and tired. I simply can not find the 5 stars - maybe 3, no more. The water in shower, bathtub and toilet looked dirty and the room had a bad smell - if you have to do some printing from the hotels printer you must pay 45 bath per side if in colour - crazy and not costumer friendly. Never again.
It's a hotel that caters for everyone! I don't have children whereas my friends do and we all found something we liked to do and enjoyed ourselves in our own styles all at the one place! It is a resort and very few of the staff understood English. It took 3 days to get crushed ice in our margaritas!
This hotel matches its name perfectly -- it is a grand beach resort -- with everything you could expect and more. We thoroughly enjoyed our stay. The staff were so well-trained and friendly, the food was great -- you have to try the beach barbecue! Take a pool room -- your own private pool in a walled garden -- pure luxury and a great way to relax.
The room was great and having an adjoining room with my friend was great - like having a suite without the suite price. Beautiful view and great service, location and amenities! Will recommend this resort to everyone! Hard to communicate with the personnel - but not just with the hotel staff, seemed to be common thoughout Thailand - my problem, not theirs.
I enjoyed the use of the Club Lounge. The private beach and overall hotel grounds are beautiful. Too many loud fireworks going off during the evening.
We love the pool
the pool was phenomenal. We had oceanview jacuzzi room and it had phenomenal view. English of some of the stuff was not good although they really tried to help.
Location, privacy, view, horizon pool, facilities, fabulous staff.
Very friendly staff and management headed by an Aussie (Luke) - he gets personally involved... and makes a difference! Seriously relaxed atmosphere helps you wind down immediately! Nothing
The best 5 stars boutique Hotel we ever stayed. Had unforgettable experience. We stayed here 12 days with our four month baby. We loved the private and the relax atmosphere. Enjoyed much the beautiful panoramic view and appreciated every moment of tranquil feeling. The service was just great, the staff was lovely and was willing to assist with any issue and special request. We looked for a quite resort where we can snorkel and enjoy the nature away from the busy life and found it in Silavade!!! Silavadee has the best reef in Samui. None
The room was lovely, the atmosphere calm and realxing, very nice indeed! It was quite far out from the action but great for peace, quiet and relaxation.
We loved: 1. the room with its villa, pool, canopy bed, and pool behind. Marvelouis 2. the staff. We noted many who were friendly, warm, fun and always focused on us. Gentle welcoming and charning. Especially, Maamza, Ony, Ladda, Bilgis, Poo and the two women at the Tan Zaan restaurant (that I cannot remember their names.) It was as if we were welcomed into their homes. The sofa in the living area....hard, uncomfortable and the recliner...also not comfortable. And the breakfast area...banana cafe, could use a bit of decorating and sprucing up. Very plain....and not memorable. And lobby is a bit sterile. ....more flowers. color
We upgraded our normal room to a villa and the experience was incredible!. The beach is not very nice but the hotel is perfect
not much, the room was ok but was more expensive and less nice than all the other places i stayed on this most recent trip to thailand. the service was terrible, the worst i ever had in thailand. staff barely spoke english and seemed perpetually confused, some were actually very rude which i have never experienced in thailand anywhere. very disappointing, a horrible place.
Good located near city centre and beach front, good services and nice and friendly staff, not to big hotel and therefore more personal The sea was polluted in front of the Hotel, only this part of the beach, other areas more left and right no polution, the Hotel Management need to find out the cause of this polution, should be clear sea water!!
amazing hotel so beautiful staff always friendly and curtious were greeted with flower garlands and a cool drink lovely touch, room best have ever stayed in stunning very spacious and design beautiful cannot fault this hotel, near to chaweng action but away enough to relax in peace nothing it was stunning
The rooms are state of the art and the staff are efficient and professional The distance from the main attractions
We really enjoyed the luxurious rooms with the large beds and the jacuzzi on the deck outstide where you could relax and look at the lovely palm trees and ocean. The staff were very friendly and the food was lovely. The proximity to the beach was also great as you didn't have to go too far to dip into the water.
Nice hotel environment with leisure feelings. Breakfast providing with good selection of food especially all with coverings to get rid of small flying insects.
The hotel is very new, very good location, just 10 minutes from the airport by car. Breakfast is very rich, coffee is freshly made, great scenery restaurant, facing the sea. The attitude of hotel staff very good, and very enthusiastic. Chaweng Beach poor quality, very few people swim in the sea.
The hotel is great - good design, helpful and easy going staff, very clean and spacious rooms, excellent restaurant and great beach. The only backside was the cleanlinessof the sea right in front of the hotel (lots of seaweeds). But that didn't bother too much)
the rooms are clean ,drinks at very good price,beach is very clean and food is good the reception staff unfriendly,unflexable for late check,internet slow,tv cannels are limited and housekeeping not giving enough water and washing soaps
The care an attention of the staff, the privacy of the villas and the luxury of the accommodation (villas). Nothing.
Frukosten var bra, även restaurangen Tara som tillhör hotellet var väldigt trevlig. Personalen på hotellet var väldigt hjälpsamma. Spat var väldigt trevligt och bör prövas om man bor på hotellet! Hotellet låg lite utanför centrum, så man måste åka taxi eller ta hotellets shuttle (som kostar) för att komma till centrum. Internet borde vara gratis på hotellet!
Vi tyckte mycket om hotellet vi fick ett mycket bra bemötade när vi kom dit. Personalen var underbara, hög service. Frukosten var mycket bra. Vi åker järna tillbaka dit. Vi hittar inget negativt på detta hotell.