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good customer care at reception desk on 30 July- late check in standard of rooms could be better, messy area on the left from reception desk-dining room, this hotel is generally ok if you are looking for cheap stay@ airport
Everything spotlessly clean and the staff were very helpful and friendly. Difficult to find, needed more detailed directions.
Reception staff were excellent and extremely helpful Bed was rather uncomfortable
Food for vegetarians could have been more imaginative
Easy access and close to airport Gloomy room and smell of smoke
Standard of accomodation for the cost.
We arrived later in the evening and the staff member on duty was prepared with our reservation so that check in took seconds. Additionally he got the extra bed for our youngest to our room within 10 minutes. The room was more than adequate for our family of 5.
Location - perfect for our overnight stay between Holland and Portugal, food was excellent, classic room was very comfortable and had everything you could wish for. staff are lovely people - they aim to make your stay as pleasurable as possible, we would certainly stay here again.
Hotel equally suitable for business or leisure
Pool open 24 hours, had it to ourselves. Grounds kept very nice. Rooms spacious & lovely. A real bargain at 65 euros. No signs to help us find from the airport.
Proximity to airport, friendliness of staff Restaurant was not open on Sunday
Help from Receptionist on Sunday pm to provide cold meal
Stayed at this hotel on previous occasions and once again we were not disappointed. Very pleasant staff and good service. Very good buffet in restaurant. Hotel very convenient for overnight stay.
The hotel had a pool which suited our young daughter and the menu did allow for children. The meals We thought that the price of food and drink was very expenisinve. It made the cost of a reasonably inexpenisve hotel very expensive. Eating a basic meal for 2 adults and 1 child over two nights was over 100 euros (excluding drinks). Although I would recommend the hotel overall I would warm that the cost of food and drink is high.
Everything...we have stayed at a lot of hotels 2/3 stars !!!!! UK-Far East. This is the best hotel that we have ever used. The receptionist that was on from the after noon till late was fantastic. As you can see we were over whelmed as the staff and management seem to have got it right.
Good restaurant - friendly and efficent staff
NOTHING ~ particularly as we were so abused by the desk clerks See above
Location to airport A pleasant garden and swimming pool were featured in the advert.this was not the case. The pool was closed and filthy. there was no garden . We felt misled and would not have stayed there if we knew these facilities did not exist. the hotel corridor outside our room was dirty.
Friendly staff, nice breakfast, swimming pool.
Convenient for airport, city and coast. Bus stop for city outside hotel. The food was much better than expected.
near the airport not far from the city. bedroom size
Staff very friendly and helpful. comfortable. close to the airport .
Quet room, good service, would stay again, liked the pool.
Very convenient to the airport. Clean and comfortable. Good price. Very good restaurant (except the staff was not friendly). The staff could have been friendlier. They rarely smiled, and didn't seem to enjoy their work. The woman at the front desk the morning of our departure scolded my spouse when he mistakenly took a glass of orange juice from the table in the lobby, not knowing it was for people at a conference. There should have been a sign about that, and she should have been nicer about explaining that to him. She was rude. The waitresses in the restaurant weren't friendly either.
Good clean facilities Needs in room coffee/tea maker
Fräscht hotell, bra läge, bra isolerat Dåliga kuddar
Bra hotell för övernattning under några dagar för att delta i konferens. Bra och centralt läge. Det fanns inget jag inte tyckte om.
Rymliga rum med god kvalitet och bekvämlighet. Gratis internet. Priset var jämförelsevis högt med tanke på att frukost inte ingick och det ingick städning bara en gång i veckan.
Läget, kokvrå, internet, trevlig personal Ingen städning
Bra läge, trevlig personal. Utmärkt med garage i byggnaden. Om man är 2 passar en studio för 3 bäst. Stort köpcenter direkt utanför dörren. Hade nog föredragit städning varje dag i st. f. enbart en gång.
Närheten till flygplatsen. torleken pa rummet. Renligheten- Personalens attityd! Hotellet var inriktat pa affärsfolk i kostym ej pa turister. Vi blev behandlade därefter. Det saknade utrustning i köket (porslin och bestick), lampor var trasiga, det fanns bara handukar för en person. vi fick säga till flera ggr
Att frukostservering börjar redan vid kl 4:30 är bra för dem som mig som tar ett tidigt morgonplan. Frukostutbud var som skandinavienhotellfrukostklass, dvs ett stort utbud inkl möjligheten att utvinna riktig juice ur juicemaskin Att löpband på gym var trasigt och att shuttlebussservice startar först kl 6:30.
Proximity to the airport
Small but perfectly formed, very clean, modern and comfortable. Nice helpful staff. Great price, very close to airport and one 30-40min bus ride away from central Bordeaux.
the room was clean and comfortable Not as near to the airport as expected, I was alone and would have liked more information about getting to the hotel.
Very modern and surprising budget hotel, good location when you are by car, otherwise forget it. Nothing really
Design of room. Room is too small, no furniture, even chairs and closet for clothes, just for sleeping. Breakfast for additional payment, no restaurant at hotel.
Great design and decor in rooms, very comfortable rooms, free wi-fi, nice staff, excellent location near airport, good for a stopover or to visit the area. The restaurant might serve the worst food in France!! Very bad quality, and expensive. Restaurant not open at night for dinner, but there are better choices nearby within a 5 min drive.
Location and staff. Room was very small and nothing like the photos at the web site.
Efficient staff, well organised hotel, v g dinner menue, excellent breakfrast w healthy choices, excellent info about Bordeaux and the region. Single glazed windows in the non-renovated area - a bit noisy, but we were given the choice to change room to double glazed if we had wanted.
breakfast is served from 5 o´clck in the morning,There is a shuttle service from the airport The desk in the room was not so big, if you want to work.There is only one el contact, when you want to connect both PC and a printer
The hotel was good value and offered an excellent dinner. We would use the hotel again if we were near the city. Internet slow and unreliable. Nothing hot at breakfast
Atmosphere cheerful and friendly. Staff very helpful. Because my flight out was late afternoon I had to eat in your hotel having no transport of my own. I had an evening light meal and lunch the following day, both of which were barely edible and overpriced, fruit at breakfast either overripe or not ripe enough to eat, for this reason I would not stay in this hotel again.
Modern clean rooms, friendly staff. The AC was warm in both rooms we stayed in. I had to open the window to get fresh air. Rooms too small, the pictures in the site are decieving.
Proximity to airport and nicer than other chain hotels. I do not recall anything saying that the restaurant was closed on Sunday.
The reception staff were extremely friendly and helpful. Our request for a taxi for 0500hr was dealt with immediately. And there was coffee available before 0500hr. That the restaurant was not open, and we had to seek out another place to eat, and what we really wanted was something on site so we could just eat and get to sleep early , because we had an early flight out. It would be great if there was a room that had 2 double beds, instead of the 2 single beds. We are used to having bigger beds.
Staff at reception very helpful, could check in at 9:30 already, help with plane booking appreciated. Bus stop (liane 1) directly in front of hotel, good connection to airport and town there is free WiFi, but it is rather clumsy to use (not the fault of the hotel but of the company providing the service
Lunch in the restaurant - excellent food & service. Paucity of airport shuttle services at the weekend. The furnishing of the bedroom was poorly designed - no drawers & no writing surfaces.
Hotellet låg centralt och detta var bra, men samtidigt mycket oväsen när folk skulle hem på kvällarna. Rummen nr 401 och 403 som vi fick hade endast ett fönster nere vid golvet och detta gick inte att öppna. Mycket dåligt.
Läget i Gamla stan. Frukosten var lite mager för det priset. Saknade bl a grönsaker och frukt.
toppenbra läge, trevlig personal, rent och snyggt inte så kul med stora soptunnor strax utanför entren....
Ligger bra till, centralt. Service har fungerat bra. Nära kommunikationer. Ej värt 3 stjärnor i dagsläget, pga behov av renovering. Rummen ger ett slitet intryck, inte så fräscht. Väldigt lyhört mellan rummen. Ligger på "party"gatan, kan vara störande utifrån.
Vänlig, serviceminded personal och hotellets centrala läge gör det till ett mycket bra boendealternativ. Standarden var inte så bra, badrummet slitet och rummet trångt möblerat.
Ground carpets, cleanness of ground layer WC / its smell
Clean efficient friendly welcoming and cozy feeling You might like to put the ph number of the shuttle service on the reservation when arriving at the airport it is not all that clear
Near to airport
The noise of the air conditioning system and finding the place
Close to airport - good for a one night stopover - probably not for longer Service was a little slow
It was clean, quiet, nicely designed, and very close to the Aeroport. We arrived quite late, and wanted to get to sleep. But I was given the wrong room (it was already occupied by someone), and then had to wait for the clerk to bring me a new key. Also, the staff did not explain the security system for entering/leaving the parking area, or for how to enter the back door of the hotel. The staff just wasn't very helpful at all.
I liked the idea that they have a free shuttle bus. I just called the hotel and the bus came to pick us up. not really.
Decent clean hotel, conveniently located near the airport, but not noisy at all
location terms & condition not clear enough
We stayed at this hotel for one night en route to a camp site on the coast. For the little time we spent there, we found everything about the hotel excellent, and would stay there again if in the area.
Bra frukost. Bra internet connection (wifi) Badd soffan var otroligt hard att sova i. Kanske for att jag inte vager sa mycket!!!!
Trevligt hotell med bra lägenheter. Rent och snyggt med positiv personal. Bra poolområde. Bra läge till fin strand. Bra med närhet till tennisområde. Sängarna var hårda. Det fanns inga restauranger på, eller i närheten av hotellet.
Lakarna var inte utbytta i den ena sängen. Handdukarna luktade inte gott.
Very well located to access the city, Tram stop 2 minuites from hotel. All staff encountered were friendly & very helpful.
Good efficient staff. Great location. Fantastic views from roof. Handy for trams and city centre.
I had a nice, quiet, clean room. The hotel location was good. The hotel was under construction, which was unfortunate.
This hotel is in an excellent location in Bordeaux only 500 meters from the river Garonne boardwalk, many restaurants, trams and rental cycles. The hotel is only two tram stops from the center of Borbeaux and has all the essentials. If the sun is shining breakfast on the roof is a joy with great views of Bordeaux. Staff were very helpful, polite and courteous. The hallways/corridors in the hotel are on the poor side but then they do not directly affect the stay.
Trays not being collected from corridor outside rooms promptly. One tray was not collected for approx 18 hours - looked very poor to visitors
room windows dont open
breakfast on the roof terrace desk staff was not friendly or very helpfull
Very relaxing & comfortable room, soothing decor.
location Food was not great.
friendly, helpful staff
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
Delightfull hotel with very nice rooms
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
The location is ideal and the staff were very friendly
Location Deluxe room: Small & outdated Wall view Breakfast
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
Excellent restaurants and cafes abd breakfast.
Close to the highway and airport. A restaurant on site with a nice menu for a decent price. Pool for the kids.
Very convenient to Bordeaux Airport - only 15 minute cycle ride. The bath was too small!
near ring road good service helpfull staff very good simple french food reasonable prices
Bathroom was lovely... very far away from the town centre, accesible on the bus which leaves from outside the hotel and takes 30 mins through troubled area...
Good food Nice environment No
Good location and very helpful, polite and friendly staff
quiet room and good service
The hotel was in a convenient position for travelling on the motorway and it was comfortable with a swimming pool did not get credited with my loyalty points
Staff were very friendly and helpful I thought the cost of the computer to pick up my few emails was too expensive
Quiet location on lake just outside the city, but easy access into the city by car. Also good location for access to airport via ring road around Bordeaux.Beds good, firm mattresses Bathroom not great, carpets and lifts getting a bit old.
Good parking facilities, helpful reception staff. wi-fi availability, city breakfast was a good idea. The pool was out of order and we had to use another hotel which was a little inconvenient. The pool was one of the main reasons we chose the hotel in the first place! The blonde receptionist was not very friendly or helpful. The other staff were exceptionally helpful and professional however.
Great place for children and to relax between long drives.
Furniture and WC bit old fashionned. Need in renovation.