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We have stayed at this hotel many times. On this occasion we noticed a big change. Staff have lost their smile and gave the impression that the bosses have lost interest & ignore feedback. Also charging €10.50 for a slow 256Kbps ADSL line is a rip off. Next time we will stay at the Nelva - not quite so "centrico" but better rooms, better beds, better bathrooms, better service, same price, free WiFi, cheaper parking.
The staff was very friendly and always willing to help with suggestions and directions. I would have like to have a coffee pot in the room and to be able to use the 30 minutes WiFi in the room, rather than in the lobby.
Restaurant meal and staff were wonderful. Reception staff were friendly and most helpful. Parking costs were very expensive.
Location Room smelt of cigarrette smoke and bathroom was small, not easy to use the toilet paper due to where situtated.
the room was cosy and clean there was no basic service like a tothbrush, toothpaste, lotions or anything, which you can usually find in 4 star hotels.
Comfortable, clean, quiet room. We were allowed to leave our car in the car park for 4 hours after check out. Parking charge is double that charged by the Murcia Hotel Nelva
Modern clean room with ample toileteries, towels etc. The flat screen tv lent to the modern theme of the room. It was great to have a real double bed not two single beds together.
Ideal location for exploring the old town and cathedral . Helpful and friendly staff, bedroom clean and bright Bathroom very small with only a half bath. Walls are very thin, you can hear people next door quite easily
location convenient for site seeing and shopping. Staff very helpful and courteous .Although we arrived two hours before check in it was no bother to them and we were allocated a room immediately
Close to shopping we did leave after 1 night as was not in walking distance to the arena as we had been told. Were remoldeling so a bit askew. The person in the room next door took a shower at 4am and I thought I was in a raging waterfall as the wall was very thin apparently.
Hotel very nice but very hard to find!!
In the middle of town, especially useful during fiesta parking available, but access a bit difficult
very central staff very poor at english.first room given was very poor,I was moved
The location was good near the centre of the city and the hotel staff was friendly. Many of the hotel staff did not speak english, but the were though eager to serve in spite of the common language.
Location of Hotel to main areas of interest Lack of bar facilities, although coffee bar was open on our last day.
The staff were extremely nice and helpful. The location was just perfect in the center of the city, while it was cozy and quite.
city trip the hotel need to be renovated, it is quite outdated style, but nice price & services