Welcomhotel Dwarka - Member Itc Hotel Group

The property is nice so is the location, it’s close to the airport.

I had made a reservation for my aged aunt to stay for a night while transiting from Delhi. Had to make many calls to the hotel to arrange an airport pickup and once she checked in they asked her to pay the money which was already on my card through booking.com . Every time I called the hotel , I was kept waiting for minutes on hold . It seems they are operating a new hotel . The duty managers didn’t respond and the front desk kept transferring calls from one person to another, the check in was also delayed. After making 14 International calls , I was able to talk to the duty Manager - Sourav who was helpful and refunded the money to my aunt . In this whole episode , I realized that the hotel is not prepared to be categorized as a 5 Star and they need to learn a lot , especially when it comes to guest relations.

Customer service was exceptional.

Hotel maintenance worst. We walked on bugs at front lobby.

Staff

Terrible location. Far from Airport and others facillities