New Delhi hotell

Friendly and helpful staff, excellent breakfast Early swim in small pool wonderful but service doesn't start until 10.00am.........................................

The rooms were clean and semi-modern Waiting at the airport to be picked up, the staff wasn't friendly, the food was mediocre at best

it was so bad for me becouse the hotel was in a restaration in the lobby and it was so noise there in my time there so you sould but in your website if any hotel have any new maintinse

I am a global traveler and spend a good amount of time in hotels. This got to be one of the worst Hotels I have seen anywhere across the globe. Five Star rating for this Hotel is a joke. To name a few terrible experiences at this place: 1) I was put up on the 5th floor. As soon as you step out of elevator you get a pungent and nauseating smell due to ongoing construction/painting activity. I am surprised that they put guests on this floor. 2) Shoddy and cheap rooms. I am sorry to say this but the fact is you do not see quality anywhere. There were stains on sheets. Blankets were terrible and I was afraid to even touch them. 3) Unprofessional staff both at main entrance and front desk checkin. At main front entrance, unprofessional staff swarm you every time you step in or out of building and I have noticed staff arguing among themselves in front of guests. 4) Lack of Rest Rooms (Bath Rooms) in common areas. There is only one small rest room in main reception checkin and restaurant area. Bottom line avoid this Hotel at all costs.

Dirty, loud, bad food, manipulative travel desk, generally sketchy

Unless you book a suite the rooms at the Royal Plaza are super small and very uncomfortable. However, they do have a very nice breakfast buffet with a variety of foods. Wifi is not free and can be purchased in increments of two hours to 24 hours. However, once purchased, we experienced a consistent spotty wifi connection that was super slow. It was extremely annoying because we had travelled to India from the United States and needed wifi badly to do a few things on our smart phones that took super long to get done because the wifi is just too slow and spotty. When we asked about the slow wifi we were told that we could use the computers in the business center. We went there, of course had to pay them in rupees despite already paid for wifi and found that computers were preset to India. Everything was in rupees and all the web pages defaulted to the India version. So that didn't work out. Additionally, our room key stopped working eight times during our one week stay there. It was so annoying to have to go all the way back to the lobby to get it re-coded. The staff there are like zombies. No one smiles, they all seem annoyed and frustrated and have this slight arrogance about themselves. It's like ugh.

The roof top, "Sky bar" Everything else, starting from the reception to the restaurant staff.