It was the perfect exclusive abode to continue our honeymoon experience. We honestly had a wonderful stay. The only thing we could fault is the limited breakfast but that was very minor in the scheme of things.
it was the perfect hotel for our Honeymoon.we loved the staff especially Sudar and Ady!! Wonderful Restaurant at the beach side "Shore"
It's a beautiful place! Great views and great swimming pools. Very romantic! 1. The seawater along the beach is actually quite dirty. After a few minutes in the sea, I couldn't stand it anymore and had to go back to the swimming pools which were very clean and comfortable, but hey we are at the beach and isn't it shame that you can't swim in it? 2. The internet service is not good. You need to pay a lot to have internet in your room. You can have wi-fi in the lobby area but it's really really slow and they cut it off at around 9pm, so not convenient at all. 3. The slippers are too fragile. My husband's and my slippers were both broken during the first day.
Brilliant location, right on the beach. Food was good and relatively inexpensive in comparison to the room rates.
The pool and the thematic dinners The ladies at the front desk (reception) were not very helpful and had trouble understanding english. They didn't seem very aware of their duties and responsabilities. On the other hand, during check out, the staff was very high standard
Non-working room phone, ants in room, cockroaches in breakfast buffet area, no alcohol in in-room mini bar, leaky bathroom faucet, ineffective A/C, lack of organization and coordination amongst staff and departments, management attempts to backtrack on promises. Three star hotel at very best.
excellent, has good location on cliff
I liked the beach, and the design of the hotel Choice of restaurants and food limited, and the fact that breakfast was included with the room at the booking.com price.
My son was married at the hotel and I was most impressed with the service of the staff, their politeness and the facilities. I was most impressed with the young woman that checked me in for breakfast most mornings. As with all the staff she was polite and cheerfull. the remoteness from the action spots like kuta and legion but this could also be a good thing. Maybe a shuttle service to these places would be a good thing
Great place for vacation with breath taking views, ocean, etc.. Food & drinks are very expensive in the hotel. Only one restaurant open during the day. NO other activities (like shows for kids, evening music, etc..) in the hotel other than swimming pool.
The rooms were very modern and roomy. AC worked very well. Food was average and pricey. Breakfast buffet was comparable to 2 star hotel in Vegas. Private beach was small, nothing to do except soak in the ocean and get a tan.
All Staff is very good of service mind. I am so impressive with all of them.
Transportation from hotel to the beach was not flexible, was raining and must wait until beach car came? Since it takes only 2 minutes from the hotel, due to the weather, the car should be flexible to pick up guest anytime when needed.
Friendly service Found the persistant calls to my room to pick up my room service tray a bit invasive.
pas grand chose, pas de plage, pas d'attention pour les hommes d'affaires la facturation qui n'a pas tenu compte que j'ai du abreger mo sejour ....vous avez facturé 3 nuits d eplus...(avec une balance positive de 3.000000 roupies?)Pas de signal wi fi dans les chambres et en plus vous faites payer 10 dolars:jour! lamentable, Vous ne respectez pas les engaements pris avec l'ASIC (congres cafe) quant aux prix des chambrs...incorrects! je pense d'ailleurs aviser le guide du routard de vos pratiques de prix , de facturation,.... sans reponse à ma plainte
Typical hotel from worldwide hotel network: rooms, food, service are standardized. In general price/quality is good, but you will not find there any special Balineese features. For our purposes (last night before departure after a 2-week trip through Bali by rented car) it was a good option, but I will not advise to stay there if this the only hotel on Bali in your journey - you can loose a lot of local specifics.
The location of the hotel. The stuff is not that all helpful. I waited for over two hours for check-in and from their response, it seems it was pretty normal to them which is a bit hard to accept.
Luxurious, spacious rooms. Money well spent. Housekeeping was not always up to their standard.....
We've got an upgrade to better room for free. Studio room was really big. Big choice for breakfast buffet. Very bad smell from the air con. It couldn't happen in new 4 star hotel. Beach chair selection can be not enough during high season.
The hotel upgrade into an apartment. It was amazing
We liked the ambience, the room, the staff & cleanliness. it was a marvellous experience.
Nice Hotel, good pool, the rooms are big and very clean, staff is friendly beach is not so good, not suited for swimming, food at italien restaurant was not so good
The pool Renovations, the hallway smelt of solvent and people were working in nearby rooms 12 hours a day
everything even the location I prefer it for couples to live the real romantic nothing
Very well priced and good location. Room was spacious and the balcony was great. Room service was average.
massages, beach, pool
breakfast buffet was good.
Actually nothing...... This hotel is not entitled to be 4 star hotel. Extremely expensive compared to the quality you get. Very old facilities, although they say renovated 2009, I stayed at the executive junior suite. The beach at the hotel is nothing. Drinks are terrible and expensive. Dinner was expensive and the worst I had in Bali, by far. Strongly suggest not to go......The cost would be good for 50 $/day maybe.
staff is friendly beach is average and sometimes very loud due to jetskis, motorboats etc. food choice and quality is rather poor
the staff on the whole were very friendly although sometimes service was a bit lacking -although this was mainly in the pool bar area. yes lots-the hotel is in need of major renovations-it is very untidy and needs improvements in every area!!! definetly not enough sunbeds in either the pool area or on the beach-guests were having to reserve beds at a very early hour and indeed I suspect some people were doing this the night before!!!!
Good hotel. Royal Beach club is a good offer, but subject to ''hard sell'' from reception desk. Rooms are OK, not that big. Note: no Kingsize bed room with bath (shower only!).Excellent service. Food is good.
I've heard a lot of positive review about Westin Nusa Dua, and now I know why. From the time you walked in, the staff will make you feel that you are the special guest. They were warm and hospitable. The idea of making the kids also a special guest made this hotel my prime destination for family vacation. The hotel it self was superb: the grand lobby, main pool, the beach, kids pool, kids club, sun loungers and cocoon everywhere, sport facilities etc. The room was good. It has a modern and destinctive design, although the balcony was too small. The buffet breakfast was great. Lots of varied food. The were two downsides I would say for this hotel ie.the depth of the pool. I mean, who wants the pool with more than two meters deep for leisure purpose? The other one was the kids activity program at the kids club. They set different activity in the different day. We were there on Saturday, but my son couldn't get the rock climbing and fishing activity because they were on the other day. Saw...
The hotel is very quiet. The interiors are very nice and relax. Good spa, but expensive. Helpful staff. The beach club doesn't good enough - there are no wc rooms, sometimes showers don't work. And the main problem is the clearness of the beach: 1) there is municipal beach nearby and it's not cleaned at all; as the result all garbage sooner or later swims to the hotel beach 2) the beach staff don't take the garbage in time and it's swimming in the sea. But if it was not windy the day before the beach is very nice.
A small hotel away from the huge informal 5 star ones. The staff are pleasant, the pool area is lovely, the spa is great and not expensive. The private beach is fantastic but about 20 minutes walk from the hotel. Excellent restaurants and local shops are very close. The shuttle bus to the beach only runs every 2 hours - hourly would be better.
We spent the last two days of our stay in Bali in this hotel. Rooms were very nice. Clean and big. Service was nice. We liked everything. The hotel is not just close to the beach but it has a private beach were you are transported by a shuttle bus (about five minutes route). We rented a motorbike nearby that we used it to go to the beach and visit other places.
Though beach was far from hotel, we didn't need to go cuz internal environment was perfect! We got upgraded room(Pool villa), was not good for us, company collegues but I think honeymooner will love that. Nice service, nice weather, nice price, nice room. Considering of everything, it was perfect Beach was pretty far (10min by taxi) and no shower in the beach.
staff were great and very helpful. great pools and spa. the place has a nice bali feel about it. a nice breakfast each morning. not to big and busy. the hotel is in need of a bit of money spent on maintenance, both lifts were not working. timber handrails to the pools were rotting and unstable. tiles in the pool were loose.
very out dated a bit disappointing
Excellent the staff are very friendly, helpful eventually the staff became like family. Excellent food & facalities. Good transport around the hotel.Taxis just outside. Free transport to private beach & Kuta. Very clean, fresh linen every day.
Amazing, small- sized hotel with excellent architecture. Really ergonomic areas and several choises in terms of rooming. Excellent service and relaxing atmosphere.
The rooms are quite big, and in fairly good order as opposed to other hotels that have not been maintaned or left to run down through out the island. The staff are quite friendly and tend to rememebr your name and are more than willing to help with an enquiry you may have. The buffet breakfast was again better than other hotels i have stayed at in Bali. However i still find it very American with a poor selection of breakfast cereals. However the fresh fruit and pastries and eggs cooked to order on the spot are great. If you want a good coffee you'll have trouble finding this in Balil in general. If you want to avoid the hustle and bustle then the Grand is a great option. It's only a 3 minute walk down to the shops or restaurants. Our stay was extremely pleasant except for on departure where there was a miscommunication between the reservations manager, ourselvses and booking.com. Booking.com informed us that they had matched an alternate websites price (we found one for $11Us a night cheaper elsewhere). Upon check out the hotel had not been informed and a small argument/re-negotiation of our price ensued. After a 30 minute wait the Grand staff were slightly reluctant but pleasant enough to match the quoted price. There is no gym, and the hotel doesn't connect to a beach, however its only a 4 minute motorbike ride away or 25 minutes to padang padang. Overall i would happily stay here again.
I enjoyed the serenity of The Grand, it was very balinese, retained much of the baliness gardens,and furtniture. The pool area was good. Not a large hotel which I liked. Breakfast was also good. Staff were very friendly. Even though the Hotel was a short drive away from the Beach Club, and the shuttle is meant to run every two hours, they were quite flexible. Beach Club was very relaxing, good hay umbrellas, very friendly massage ladys, Nonna very strong. The Bed wasnt the best, you could feel the springs. The beach was a little rubbishy, but there were constantly people there cleaning it. Apart from that couldnt complain about anything else.
Personal var mycket trevlig och hjälpsam,Bra läge med fint poolområde
jätte jätte fin hotell städning va dåligt på rummet
bokade deluxe med oceanen men rummet var inte det vi väntade hade bott där tidigare och med bättre läge
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
The hotel is value for money. The room is clean, awesome pool perched on edge of the hill with a nice view. Staff was always helpful and accommodating during business hrs. breakfast was delivered to pool side, room, pretty much anywhere in the hotel. They will pick you up from airport and provide free driver service and drop you off/pickup at anywhere within Nusa Dua. The hotel is a testing/training ground for STP hospitality training school hence service can sometimes be a little spotty, lack professionalism or uncertain about hotel SOP. We encountered crawlers (huge furry spider, huge roach, huge bugs) in our bathroom - almost 1 new insect each day - however staff was able to help with getting rid of it. Their king bed was originally two singles put together - we complained and got a proper room with the proper king bed. There is a lot of construction for expansion going on it can get noisy during the day. The location is not convenient for walking to points of interests (its in the middle of nowhere) however ok if you are renting a car/driver for the day.
It was quiet & not many guest , What I like the most was they provide hotel transfer . I don't like the breakfast was cold when they bring to the table & the waiter smelled !
The cleanliness od the room and the politeness of the people which is normal in the balinese culture. The service standard in terms of the amenities leaves poor.
We liked the fact that airport transport is free as well as shuttle anywhere in Nusa Dua area. Best of all the room is very spacious, comfortable & clean and the views are excellent. Very good place to relax, reflect & unwind after a long day's seminar. There is free wifi in the lobby & restaurant but no signal inside our rooms.
Accessibility For hotel guest, they would have organize free shuttle service to/from airport.
The poolside view is excellent during sunset
Location was excellent and across the street from the beach Room was small with minimal facilities.
The swimming pool was so beautiful and the spa programs are on promotion at the moment so I could have it a great deal!! Of course the restaurant was good as well and the price was quite resonable. mosquitos....but I think wherever you stay in Kuta, it will the same.
location, service, great roof top pool bar closes too early at night...
location is excellent make sure you ask for a non smoking room - the smoking rooms stink; also note that they close the pool for private functions so hotel guests cannot always use it - usually without any advance notice, breakfast choice a bit stale
Nothing. Everything. The service was awful. The pool had algae growing in it. The room was dirty. It had not been swept (hair was on floor). The room was tiny. I was told it would have ocean view but all I could see from my room was the pizzahut sign. I reguarly use Accor hotels when travelling in Indonesia, but I won't again.
The Problem was that booking.com used the wrong mailing adresse of mercure so as we arrived they did not find our reservation. That was the information on the reception.
It's very close proximity to Kuta Beach and main shopping area - it's right in the heart of things but set back off the road enough to be quiet. The beds were on the hard side and our room 311 was under the kitchen on the 4th floor so our sleep was disturbed by noise from above
The hotel staff very friendly The hotel room is to small
the resort was peaceful. a very mature environment. when we asked if we could book an extra night, the staff at the reception desk we not helpful, quite rude and said there were no available rooms. When we checked online, there were several available. When we approached the staff about this they were even more rude and said we would have to prove it to them by confirming online then printing at a drugstore and then they would see if there was a room available. we went else where for the night.
Villa was what i expected from web photos. nice pool, very comfty beds, quiet, pretty fish pond , large bathrooms - outdoor garden style felt a little uncomfortable to use the toilet sitting in a garden...but got used to it, kinda. Main desk staff were very accommodating with transportation around the area and booking resturants. Easy walk to the huge, interesting beach. Kitchen not really set up for use by guests. bare bones services, but what they offered was very gracious and well done. Fish were starving, get some proper fish food! Needed better lighting at vanity and dressing/closet area.
Beautiful villa with friendly service
The staff at this hotel were incredible. Excellent service.the fact that they offer free transport around the area is a big plus.
very peaceful at night time, privacy of villas
The pool villa was awesome. The amenities and service were excellent. Highly recommend.
Modern design, villa very private with a nice size villa pool. Exceptional service ! The air-conditioning in the villa can be further improved.
Rm 32 was stunning - even more breathtaking than the pictures. A private infinity pool to die for. No
Neat, tidy, quiet beach area. Management did not understand that it's not acceptable to have a maintenance worker in a guest room for several hours. We had to beg and plead to be moved to another room where we could enjoy some privacy.
The resort had a very good, welcoming feel to it. The staff were extremely friendly and very helpful. The location, next to the beach is very good. The resort itself is very nicely build and maintained impeccably. The toilet/bathroom was very cramped. We had a shower and a bath tub but the shower was placed very oddly. The shower head was very low and i feel the tub was not needed. Should replace the tub with a nice shower cubicle.
1. very good and large territory - beautiful lake 2. excellent breakfast 1. to renovate rooms (garden view): paint walls and ceiling, change carpet, change old TV and solve problem with TV-cable (for example, room #2207) 2. announce to guests about fumigation and make it in less populate time (i think 10-11 am is more suitable than 6 pm) - to make a chance for guests to leave the hotel at this time 3. not to get 3 (!) amounts of your bill from credit card
swimming pool and hotel area very nice. Kids liked the playground. Staff at playground very friendly. Beach is clean. My son needed doctor, they had (good) doctor in hotel. We appreciated that. Actually the food was very poor. Not worth 4 or 5 star. Old bread at breakfast. Bread at diner even had cockroaches! Selection at diner (buffet): very limited choice and very basic quality. The quality of the food will be the reason I will not come back to this hotel, since in Nusa Dua we have had much better hotel and much better quality of food.
beach, and breakfast restaurant too expensive compared to the quality of food offered
First class all the way. Fantastic architecture, landscaping and setting. The room and balcony were large and well decorated. The staff were friendly and helpful. I loved the beach, with the beach chairs on the grass and not in the sand. The beach seems to get a lot of trash washed in from the sea but the staff worked very hard to clean it up.
Grounds were downright gorgeous, place looks like a Balinese temple and gardens. Beach was great too. Buffet breakfast is outstanding. Staff very helpful. Rooms are clean and comfortable. A repairman showed up to fix a broken drain within 15 minutes of us reporting it. Glad we came, and we would certainly stay there again. Recommended. Restaurants are overpriced; we took the free shuttle to Bali Collection to eat at the many restaurants there. Rooms are nice but showing some wear; need an update. Cable TV had poor reception, but since we don't watch much we didn't mention it to the staff until we left... they may well have been able to fix it if we had told them earlier. To us these are minor problems; overall, the place rocks.
quiet relaxed atmosphere, friendly staff, beautiful garden and very nice room and balcony overpriced restaurants and minibar compared to local standards; airco system smells bad
The best aspects of this stay was the location of the resort, the facilities were great although aging. This is certainly not a complaint although I believe the resort is aging, the room felt dusty and aged. and the sofa lounge certainly had a distinct musky smell which wasn't pleasurable to sit on.
very cleanliness nothing
It was a great value for money, location and hotel are just fantastic and facilities, services and hotel staff deserve all compliments. Only one little thing - air condition at our room was too strong, impossible to regulate the temperature, so it was too cold during the night.
The gardens, grounds and architecture were stunning and spectacular. The buffet dinner by the beach was very low quality despite being quite pricey. The service was also substandard and insincere; we were left to find the room ourselves after check in, there was no offer to make dinner reservations or to introduce the hotel's facilities, the beach activity desk was unoccupied and when we found the responsible person walking around, we got a sales pitch), we received our $16.50 mojito's minus the rum (they got replaced but without a sincere apology). Overall it seems the success of the hotel is based on the amazing architecture and setting, certainly not it's soft touches. It was not holiday ruining stuff, as we had a good time, but we did leave disappointed.