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I've heard a lot of positive review about Westin Nusa Dua, and now I know why. From the time you walked in, the staff will make you feel that you are the special guest. They were warm and hospitable. The idea of making the kids also a special guest made this hotel my prime destination for family vacation. The hotel it self was superb: the grand lobby, main pool, the beach, kids pool, kids club, sun loungers and cocoon everywhere, sport facilities etc. The room was good. It has a modern and destinctive design, although the balcony was too small. The buffet breakfast was great. Lots of varied food. The were two downsides I would say for this hotel ie.the depth of the pool. I mean, who wants the pool with more than two meters deep for leisure purpose? The other one was the kids activity program at the kids club. They set different activity in the different day. We were there on Saturday, but my son couldn't get the rock climbing and fishing activity because they were on the other day. Saw...
Good hotel. Royal Beach club is a good offer, but subject to ''hard sell'' from reception desk. Rooms are OK, not that big. Note: no Kingsize bed room with bath (shower only!).Excellent service. Food is good.
very cleanliness nothing
First class all the way. Fantastic architecture, landscaping and setting. The room and balcony were large and well decorated. The staff were friendly and helpful. I loved the beach, with the beach chairs on the grass and not in the sand. The beach seems to get a lot of trash washed in from the sea but the staff worked very hard to clean it up.
Neat, tidy, quiet beach area. Management did not understand that it's not acceptable to have a maintenance worker in a guest room for several hours. We had to beg and plead to be moved to another room where we could enjoy some privacy.
It was a great value for money, location and hotel are just fantastic and facilities, services and hotel staff deserve all compliments. Only one little thing - air condition at our room was too strong, impossible to regulate the temperature, so it was too cold during the night.
quiet relaxed atmosphere, friendly staff, beautiful garden and very nice room and balcony overpriced restaurants and minibar compared to local standards; airco system smells bad
The best aspects of this stay was the location of the resort, the facilities were great although aging. This is certainly not a complaint although I believe the resort is aging, the room felt dusty and aged. and the sofa lounge certainly had a distinct musky smell which wasn't pleasurable to sit on.
1. very good and large territory - beautiful lake 2. excellent breakfast 1. to renovate rooms (garden view): paint walls and ceiling, change carpet, change old TV and solve problem with TV-cable (for example, room #2207) 2. announce to guests about fumigation and make it in less populate time (i think 10-11 am is more suitable than 6 pm) - to make a chance for guests to leave the hotel at this time 3. not to get 3 (!) amounts of your bill from credit card
beach, and breakfast restaurant too expensive compared to the quality of food offered
The gardens, grounds and architecture were stunning and spectacular. The buffet dinner by the beach was very low quality despite being quite pricey. The service was also substandard and insincere; we were left to find the room ourselves after check in, there was no offer to make dinner reservations or to introduce the hotel's facilities, the beach activity desk was unoccupied and when we found the responsible person walking around, we got a sales pitch), we received our $16.50 mojito's minus the rum (they got replaced but without a sincere apology). Overall it seems the success of the hotel is based on the amazing architecture and setting, certainly not it's soft touches. It was not holiday ruining stuff, as we had a good time, but we did leave disappointed.
swimming pool and hotel area very nice. Kids liked the playground. Staff at playground very friendly. Beach is clean. My son needed doctor, they had (good) doctor in hotel. We appreciated that. Actually the food was very poor. Not worth 4 or 5 star. Old bread at breakfast. Bread at diner even had cockroaches! Selection at diner (buffet): very limited choice and very basic quality. The quality of the food will be the reason I will not come back to this hotel, since in Nusa Dua we have had much better hotel and much better quality of food.
The resort had a very good, welcoming feel to it. The staff were extremely friendly and very helpful. The location, next to the beach is very good. The resort itself is very nicely build and maintained impeccably. The toilet/bathroom was very cramped. We had a shower and a bath tub but the shower was placed very oddly. The shower head was very low and i feel the tub was not needed. Should replace the tub with a nice shower cubicle.
Grounds were downright gorgeous, place looks like a Balinese temple and gardens. Beach was great too. Buffet breakfast is outstanding. Staff very helpful. Rooms are clean and comfortable. A repairman showed up to fix a broken drain within 15 minutes of us reporting it. Glad we came, and we would certainly stay there again. Recommended. Restaurants are overpriced; we took the free shuttle to Bali Collection to eat at the many restaurants there. Rooms are nice but showing some wear; need an update. Cable TV had poor reception, but since we don't watch much we didn't mention it to the staff until we left... they may well have been able to fix it if we had told them earlier. To us these are minor problems; overall, the place rocks.
kind staff, luxury room & pool Never
The rooms are spacious and comfortable. The pool is massive, allowing you to find a 'private' spot to cool off without the crowds. The Nusa Dua Hotel complex could be anywhere in the world. It is not a Balinese experience. The public areas are not air conditioned so the restaurant, the lobby, the bars are unpleasantly hot during the day.
The open design. Light and airy. Good sized rooms with a good sized balcony. loved the pool area and the live music in the evenings. breakfast was sumptuous and delicious. all staff encountered were friendly, courteous and helpful. The beach access. poor location with rocks in water. pity as everything else was excellent, including the shuttle service to and from the beach.
Great place for vacation with breath taking views, ocean, etc.. Food & drinks are very expensive in the hotel. Only one restaurant open during the day. NO other activities (like shows for kids, evening music, etc..) in the hotel other than swimming pool.
The pool and the thematic dinners The ladies at the front desk (reception) were not very helpful and had trouble understanding english. They didn't seem very aware of their duties and responsabilities. On the other hand, during check out, the staff was very high standard
I liked the beach, and the design of the hotel Choice of restaurants and food limited, and the fact that breakfast was included with the room at the booking.com price.
excellent, has good location on cliff
Non-working room phone, ants in room, cockroaches in breakfast buffet area, no alcohol in in-room mini bar, leaky bathroom faucet, ineffective A/C, lack of organization and coordination amongst staff and departments, management attempts to backtrack on promises. Three star hotel at very best.
it was the perfect hotel for our Honeymoon.we loved the staff especially Sudar and Ady!! Wonderful Restaurant at the beach side "Shore"
It was the perfect exclusive abode to continue our honeymoon experience. We honestly had a wonderful stay. The only thing we could fault is the limited breakfast but that was very minor in the scheme of things.
My son was married at the hotel and I was most impressed with the service of the staff, their politeness and the facilities. I was most impressed with the young woman that checked me in for breakfast most mornings. As with all the staff she was polite and cheerfull. the remoteness from the action spots like kuta and legion but this could also be a good thing. Maybe a shuttle service to these places would be a good thing
Brilliant location, right on the beach. Food was good and relatively inexpensive in comparison to the room rates.
It's a beautiful place! Great views and great swimming pools. Very romantic! 1. The seawater along the beach is actually quite dirty. After a few minutes in the sea, I couldn't stand it anymore and had to go back to the swimming pools which were very clean and comfortable, but hey we are at the beach and isn't it shame that you can't swim in it? 2. The internet service is not good. You need to pay a lot to have internet in your room. You can have wi-fi in the lobby area but it's really really slow and they cut it off at around 9pm, so not convenient at all. 3. The slippers are too fragile. My husband's and my slippers were both broken during the first day.
Friendly service Found the persistant calls to my room to pick up my room service tray a bit invasive.
Typical hotel from worldwide hotel network: rooms, food, service are standardized. In general price/quality is good, but you will not find there any special Balineese features. For our purposes (last night before departure after a 2-week trip through Bali by rented car) it was a good option, but I will not advise to stay there if this the only hotel on Bali in your journey - you can loose a lot of local specifics.
The location of the hotel. The stuff is not that all helpful. I waited for over two hours for check-in and from their response, it seems it was pretty normal to them which is a bit hard to accept.
The rooms were very modern and roomy. AC worked very well. Food was average and pricey. Breakfast buffet was comparable to 2 star hotel in Vegas. Private beach was small, nothing to do except soak in the ocean and get a tan.
Transportation from hotel to the beach was not flexible, was raining and must wait until beach car came? Since it takes only 2 minutes from the hotel, due to the weather, the car should be flexible to pick up guest anytime when needed.
All Staff is very good of service mind. I am so impressive with all of them.
We've got an upgrade to better room for free. Studio room was really big. Big choice for breakfast buffet. Very bad smell from the air con. It couldn't happen in new 4 star hotel. Beach chair selection can be not enough during high season.
pas grand chose, pas de plage, pas d'attention pour les hommes d'affaires la facturation qui n'a pas tenu compte que j'ai du abreger mo sejour ....vous avez facturé 3 nuits d eplus...(avec une balance positive de 3.000000 roupies?)Pas de signal wi fi dans les chambres et en plus vous faites payer 10 dolars:jour! lamentable, Vous ne respectez pas les engaements pris avec l'ASIC (congres cafe) quant aux prix des chambrs...incorrects! je pense d'ailleurs aviser le guide du routard de vos pratiques de prix , de facturation,.... sans reponse à ma plainte
The hotel upgrade into an apartment. It was amazing
Luxurious, spacious rooms. Money well spent. Housekeeping was not always up to their standard.....
jätte jätte fin hotell städning va dåligt på rummet
bokade deluxe med oceanen men rummet var inte det vi väntade hade bott där tidigare och med bättre läge
Personal var mycket trevlig och hjälpsam,Bra läge med fint poolområde
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
Lots of activities for teenagers. Room needed to be "refreshed" (e.g. tv, airdryer, paint)
Very friendly staff - going out of the way to help; great location and view, easy access to watersports, no hidden costs - not attempting to extract money from the customer While overall quality of food in restaurants was very good, the quality and selection of desserts in the menu could be better; floor tiles in the corridor areas could do with an upgrading
We had great days in Grand mirage, Rooms were perfect only please remember to ask for third or fourth floor rooms if you want great view of Ocean, Breakfast was complete and you could find everything, facilities were great with friendly staff. During check-in they gave us two vouchers of welcoming drink but when we wanted to use it the waiteress gave us half glass instead of full, when I asked why she told me it's the instruction from the manager!! the behaviour of that guy was rud and if really their management gave this instruction I think it's not proper decision.
The hotel was clean, cool and quiet. Its location on the beach was perfect, with the afternoon sea breeze taking the heat out of the afternoon sun. The room was excellent and the shower had heaps of pressure. There were plenty of sun lounges on the beach and around the pool and the waitstaff circulated constantly checking if you needed anything (both drinks and food). We moved to the Grand Mirage from a hotel in Legian, for the piece and quiet and thats what we got. The hotel food was of a good standard, if not a bit pricey however there are plenty of restaurants on the street outside the hotel. In fact the best meal we had during the 14 days we were in Bali was at Cardamon just down the road from the Grand Mirage.
It was a good stay. We had for a ocean view room. But we were allotted the room in the ground floor. So we could not enjoy the ocean view. So please ensure to get the room in the third or fourth floor when you book for ocean view.
Real Beef in there burgers.servise everything
Grand Mirage is what you would expect when staying in a spacy 5 star beach resort! Rooms are ok and have seaview, the pools are fine, there are enough and comfy beds around the pool and beach area. Staff is busy fulfilling your needs and they make sure to even clean up tiny leaves that drop in the pools. Breakfast buffet is absolutely excellent! The live music from the Panorama lounge is really loud, stops at 23.00 and can be well heard in the rooms above.
The staff always smiling and nothing was too difficult. Our 1st room obviously had smokers in previously and the smell permeated the room, however, the staff were very obliging and we were moved to another room. Well done.
fantastic and in a great area for excellent restaraunts and quiet shopping deck chair squabs quite thin, got quite hard
Nice location - on the beach. Lots of activities - pool aerobics, water volley ball, beach yoga, kids clubs etc., Great breakfast The beach, due to the low tide, was not great. I was given the impression that the beach is private. However, there were plenty of solicitors who disturbed our privacy and secure feeling
Modern design, villa very private with a nice size villa pool. Exceptional service ! The air-conditioning in the villa can be further improved.
The pool villa was awesome. The amenities and service were excellent. Highly recommend.
Rm 32 was stunning - even more breathtaking than the pictures. A private infinity pool to die for. No