Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
amazing staff, beautiful hotel, perfect location
We got rooms not according our reservation
We love the Leonardo because of the great service, the homey yet luxurious feel, and the magnificent views of Jerusalem. The breakfast is unmatched and the location is great too. The only downside is that you have to park your own car. Overall it's a great hotel with great prices.
Overall it was very great, For an environment that is very comfortable it would've been nice to have had amenities like water and fruit, or at least water extended in the room each day of the stay
Reasonably quiet, friendly, very nice lobby, culturally very interesting. Staff were friendly and did not impose service. Lobby was beautiful, and rooms were comfortable but not up to date. E.G., tiny, old crt television. Phone in the bathroom was wired to a wire coming out of the ceiling and running down the wall (I.E., a retrofit).
Food was very good The room and bathroom were not clean
Very poor hotel - under all viewpoints.
Internet service and Mikva facility should be included for the price we paid for our room.
Very helpful reception staff. Comfortable room. Parking was provided; something that is not always there even when a Hotel states it is on Booking.com Emptying the bath resulted in the bathroom floor being flooded as the floor drain could not cope and backed up. This was spotted and the draining of the bath regulated to avoid it backing up. Had I not seen the problem the room would have been flooded! Went to breakfast and found virtually every table left in a mess. On leaving the Hotel one hour later, it was still in a mess. Not impressed!
the hospitality and friendship of the staff was excellent, the location and cleanliness perfect
Room was not clean. Was approached in lobby by panhandler demanding money.
Hotel was at an excellent location - only 5 minute walk to Garden Tomb and 10 minute walk from Jerusalem's Old City Demascus gate. Great location for exploring the Old City and Mount of Olives. Hotel staff was extremely friendly and helpful. Breakfast that was included with room was great - lots of variety and high quality. Overall a great value. Would stay there again on a future trip to Jerusalem's Old City. Had difficulty accessing free wi-fi from room and lobby. But hotel had a small business center and was able to use their computers to get internet accesss.
the location: close the Old City, my interest; the staff was really very helpful and welcoming, I love them :) Well, I learned from Palestinians that the rate I got is quite high compared to alike hotels in Jerusalem
The staff was fantastic. Willing to help out at all times. Fixed our room for us hours early when we arrived in the morning and provided us with cappuccinos! They only complaint I have is that the lighting in the rooms is not bright enough. It actually made packing difficult.
I was very surprised. My room was very big, clean and quiet. There was a mini fridge and private bathroom/ shower. The food restaurant in hotel is also very good and desserts are awesome. Surprisingly, the hotel is only 7 min walk to north gate of City. It is in Arabic part of City, but I found all the little shops interesting and people kind. The biggest plus to me wet hotel staff, they made the stay so easy and the front desk spoke very good English. The front desk lady "Nirvana", is incredible helpful for providing travel advice and help with any tour bookings you want make. I was surprised they always remembered the names of their guests!!! Great stay. Would stay here again
This hotel was very clean, comfort and staffs were so kind and gentle. If I have another chance to visit Jerusalem, I'll pick it up for my hotel. You have see a dish of fruits in your room. I enjoyed Al-Watani (?) cafe as well. I can recommend this hotel if you are not Jewish. The only problem of this hotel is location. If you arrive at night, it might be a problem but if you come to hotel in a day time, I don't think it is a serious problem.
Great contemporary hotel unfortunately due to only recently opening all facilities were not available during our stay. Good location for visiting both old and new city.
Two helpful and charming young ladies -- one Polish, one Israeli -- on the service desk who offered helpful recommendations on restaurants and tours. The breakfast buffet provided an excellent selection. The hotel is some 5 minutes walk from the Jaffa Gate into the Old Town, so ideal for visitors wanting to spend time wandering around there. Although our Booking.com reservation said clearly the hotel accepted Diners Club cards, on arrival I was told this was not the case and that nothing could be done but present another card. Some hotel staff seemed almost totally disinterested. Overall, the atmosphere was very impersonal. The room was small and the washbasin area in the bathroom was very cramped with little room to place toilet bags.We certainly did not feel we were in a 5-star hotel.
Beautifully designed and specious rooms, excellent location, walking 2 minutes to amazing old city of Jerusalem, and 5 minutes to lively city center and night life.
Design of hotel and rooms with great location. Staff needs training in breakfast room, including how to make espresso. Spa and pool were not opened.
Conceige services were great rooms were dramatic,but a little small
exceptional food, exceptional interior design and furnishings, excellent location staff not on par with the cutting edge design of the hotel
The lobby was much too cold. Reception answer in English not Hebrew. the tables in the lobby look nice but very uncomfortable touse. Much too low.
The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day. Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.
waiting staff were great its unfinished - ridiculous.
beautiful, modern decor
Bra läge, trevlig atmosfär, spännande arkitektur trevlig matsal och uteservering. -
Arkitekturen av hotellet var bländande. Läget i Jerusalem kunde inte vara bättre. Den historiska atmosfären gav en ökad känsla av upplevelsen av Jerusalem. *** The hotel architecture was astonishing. The location in Jerusalem could not be better. The historic atmosphere gave an added feeling for the experience of Jerusalem.
Läget var suveränt med 10 min promenad till Gamla Stan och ork fick vi efter en god och stor frukost ute på terrassen. Ointressserad personal.
Läget, bara en kort promenad från Jaffa Gate och Old City, mysig uteservering där även frukosten serverades! Inte heller långt ifrån German Colony och restaurangerna där Rummet något slitet och gammalt, fuktigt.
Bra läge i förhållande till gamla staden i Jerusalem, inte för dyrt. Damen i receptionen var lite sur, inte vänlig och serviceminded. Rummen kunde vara lite fräshare. Luftkonditioneringen hade ett högt brummande ljud.
Location and the cleaning up of the room. Parking good and necessary. The girl in the front desk, that work in the morning is very kind , helpful, and try always to help The was bad smell in the bathroom sometimes. The breakfast was not good, no toaster for example. And the second morning of our stay, it was a very bad smell of onions at nine o clock in the morning, that was really unlikely. In the hallways and elevator the floor is cover with a very dirty carpet, they have to remove it The bathroom in the room was very small, without space to put your things
The rooms and architecture. Felt like old Jerusalem vs. modern hotels.
The staff was helpful and friendly. Unique hotel that I would visit again.
Location is prime (near old city), good picturesque restaurant (Arabesque) and summer bar, nice pool, good choice of TV channels. Good staff albeit sometimes appearing a bit inexperienced. Tapware difficult to moderate (hot/cold, quantity/flow of water), towels not so plush, amenities in the bathroom subpar (smell [like disinfectant], wrapping soulless), business center not open 24/7 as indicated without explicitely having to ask, pool opening hours (only until 18.00).
It is always a delight to stay at the American Colony. There is a wonderful atmosphere, the gardens well planted and tended and the service very good. If I am to be really picky, because I was not well I had a chance to notice the dirty white curtains in room 10. Because of the water shortage, it would be sensible to have a plug in the basin!
An excellent staff made our stay particularly nice. We made a couple unusual requests and the professional staff at the American Colony stepped up without hesitation to provide for our needs. We hesitated before booking in this location but found it to be very welcoming and comfortable. The breakfast provided was also fantastic and diverse even by Israeli big breakfast standards. Our only less than stellar comment is that the selection of books and literature in the gift/book shop is very one sided and partisan. This shouldn't have been totally surprising but given the excellence and absence of political statements everywhere else it became noticeable. A great hotel.
safe, very comfortable, relaxed for female travellers, professional for business. Nothing. I miss "my home" in Jerusalem.
I enjoyed every aspect of my stay.The staff were, without exception, friendly, welcoming and always ready to help. The food was delicious and beautifully presented. The unique nature of the building, and its classic historical decor,make it a welcoming oasis in a busy city. No, I thought it was perfect.
the room was amazing,also the food, the service and above all the design
It was in a very beautiful setting with helpful staff.
Very nice hotel. A bit expensive. Great open areas.
The atmosphere and tradition. It is becoming bery expensiev
All of the staff were very nice.The history and architecture of the hotel creates a fabulous ambience. I especially enjoyed the morning buffet in the courtyard. I did not want to leave.
The staff was very friendly. location is very good, the room was net, clean and comfortable Nothing really, maybe just a bit overpriced.
I liked being in walking distance to most of the things I wanted to do. Also, being a woman alone, I felt very pampered and guest services were great. I was disappointed that the exercise facility was not open but the alternative (Maxilla) was fine.
Nothing Staff attitude. Cold decore.
Pool. Breakfast. Location. Staff attitude. Room Cleaning service Facilities upkeep
Location. New building. Although they really try, the service is not what it should be.
The hotel's location is excellent. The breakfast that was included in the room rate was extensive and well prepared. Service was awful. We had to ask for additional towels each day and, when they were brought, they weren't the number or ones we had asked for. Service at breakfast was abymal. We had to continually chase after the waitstaff to bring us coffee and replenish the cup throughout the meal. The room was made up very late in the day. This consisted of a "turn down" which really was not that as the bed was never made earlier. The carpet was filthy, the shower stall was never cleaned, and soap and facial tissues were offered only sparingly. The hotel definitely does not deserve its five-star rating.
Beautiful hotel, excellent service, and wonderful location. The rooms are lovely and the food was wonderful. Staff members were charming and helpful. The hotel is expensive, but this is true for the better hotels in Jerusalem.
Location was superb
The hotel is first class and excellent service. The location is very good and close to the Old City. The rooms have their own doorbells. It was great.
The comfortable room and bed, and the pool and breakfast, and the view form the terrace. I think you should put pens in the rooms, and not pencils.
good service for Israel. Expensive for the standard. Pool small and facilities only average
Beautiful rooms, great view and very friendly staff. We were there with our four children and could not have asked for a better place to stay. The hotel is just 15 minutes walk to the Old City (Jaffa Gate) through some pleasant traffic free gardens.
Breakfast, gardens & terraces The rooms & corridoors need some "refreshment" / upgrade
the views, the gardens and the pool. Personally they had a spa but I did not partake and therefore I cannot comment. As in most hotels in Israel, the concept of service is lacking at best, although overall, I'd rate this hotel above average compared to most. Although the breakfast buffet was excellent, the shabbat dinner that I organized for 12 people was mediocre and expensive.
The view/swimming pool/massage/proximity to the the Old City
The view was magnificent. The location close to Old Jerusalem was perfect, as it was walking distance. The breakfast was great and the room was very nice. Parked for free on the road. Great hotel for Jerusalem visit, especially for Old Jerusalem.
Location and helpful staff. value of money.
The hotel was beatiful and in a good location, it was quite easy to get into the old city. Breakfas was very good too. The staff was not as friendly as I would have expected for the amount of money that you pay per night. I woudl say it is too expensive for what they offer.
Location, next to the Old City of Jerusalem. Price for food (buffet dinner) is rediculously high ... for what it offers
Hotel that differs from others. One may relax just exploring the hotel by itself. City center and Old city are close. Jerusalem is located on hills anyway. Therefore one must be prepared for climbing and ascending. Too many steps on your way to distant rooms. That makes difficulties when with lugage.
Hotel is excellent
my experience was a good one at this hotel. the manager and assistant manager are very eager to please. whatever the problem or my request, i had 3 people running to my room trying to make me happy. i recommend this hotel too expensive
The breakfast bar was really nice. Floors were dirty. Didn't provide shampoo, coffee maker, etc that normally is provided in American hotels.
the service, the manager and assistant manager are very eager to please. and they did.
very good breakfasts hotel needs an internet room, where visiters can use the hotejs computer, keyboard etc
However there was no concierge at the Dan in Jerusalem And there was one available at the Dan in TA. That was helpful as the staff in Jerusalem did not seem to be knowledgeable on info re: dinning out.
Very nice, pretty and clean. As nice or nicer than Inbal but cheaper. Great Shabbat meals!
Good location. Staff friendly and helpful. Rooms were clean but decor and furnishings needs updating. Beds not very comfortable. Also, sleep disturbed by street noise (room at front of hotel).
Updated and very nice. Better than Inbal for much less.
Good location - 5 - 10 minute walk from King David hotel and Mamilla square which leads right to Jaffa Gate. Extensive breakfast buffet. Rooms a bit dated. Terrible wifi but much of Jerusalem not much better. No grocery/convenience store nearby.
pretty convenient to the old and new city bathroom wasn't great, we were put in smoking room after requesting non-smoking, long walk to restaurants, quite expensive
Front desk staff very kindly allowed us to check out late the day of our plane -- 8 pm. Thanks! Breakfast was very good. Lobby lounge is very nice. Most of the staff seemed like they didn't want to be there. Our rooms were barely made up (wet towels left on floor). Air conditioner took a long time to get room cool. Rooms are very small. No concierge.
Location The staff, for the most part, wasn't helpful. For example, it was a cold night, and when I called downstairs and told them the heater was broken--even the lowest setting made the room unlivable--the staff's response was to open my window. It was raining heavily with strong winds that night, so I pushed the staff person further, who finally sent up a portable radiator. The sheets on the bed were torn. The bed wasn't made adequately, so that I couldn't fit my body into the bed. The shower glass wasn't sealed, so that water leaked all over the bathroom. Several staff at the front desk were unfriendly.
Good value for money, especially the breakfast, very comfortable for a family stay.
Great location, wonderful breakfast and the room was very clean. Staff was nice and accommodating.
The clientele were unusually intelligent, diverse and courteous. The staff were really intelligent and courteous too .
Hotel Yehuda was clean, well-designed, and the staff was great. It's close to the Biblical Zoo, which we took our 2-year old to, and he loved it. It's a bit far from the Old City
Very nice hotel, courteous stall, excellent dining, highly recommended!!
We made a reservation a half hour before we needed the room. The staff was welcoming. Our room was dirty and unkempt. The sheets and beds were fine, but the whole room was a little dusty. The toilet was clean, but the bathtub was dirty with mold around some of the fixtures.
The room had a great view but smaller then I anticipated, after seeing he pictures The staff tried to accommodate I would recommend it for a short stay
The staff was corteous and helpful The towels.
The staff was accomodating; good location for walking to all parts of the city; enjoyed the sun-deck; ; generous breakfasts; entire hotel was non-smoking. The upgrade to a superior room made a big difference in room size.
location, buffet breakfast small and cold bathroom, high price
I do not think there was anything inparticular that was good about this hotel. Unfriendly/unhelpful staff.The bar staff do not appreciate that white wine should be chilled. Very little natural light in the room. Hotel lacks in atmosphere.
Staff was extremely helpful and pleasant. Breakfast was delightful. Close to the Old Walled City. Free internet.
good breakfast, front desk hospitality. wi-fi internet connection was chargeable. not acceptable.
Hila at the front desk was exceptionally helpful getting us a hotel reservation at our next stop in Israel going so far as to find details on line and then call the hotel directly to ask questions and verify the details. Neal the bellman was very friendly and helpful. Outstanding view of the Old City out of both the bedroom and bathroom windows! Great breakfast. Shabbat key. Less than 20 minute walk to the Kotel. Carpets should be shampooed.
The hotel is in a great location. The staff is very friendly and helpful as well as knowlegable. The breakfast was always fresh and plentiful.
The bed was excellent, and so was the breakfast The fact that the room does not have an easy chair
Wonderfull mattress, and pillows, excelent air conditioning Room carpets stained, food not international and very limited. Breakfast the worst ever seen at any hotel anywhere.
clean and nice
Great hotel, best breakfast, nice staff Kayak didn't let me know I needed to pay VAT which is 17%.
Great views of the city from Mount Scopio, spacious lobbies This could be a good hotel, but it is terribly mismanaged. There is lots of staff around but many have no clue what they are doing. In fact most of them are nice people trying to be helpful but apparently they get no training and have no communication/coordination between various departments. The reception did not know till what time breakfast is served, it took them long time to find out - and in the end they still gave me the wrong answer! There is one restaurant but it closes at 9 pm. There is an outdoors swimming pool but it was "closed for the winter" in Nov although it was very hot, 30 degrees C! There were two expensive flat screen TVs in our suite but they were not working, it took the hotel staff long time to fix them.
We were there over passover. Very Friendly staff. Food was Excellent. Comfortable room. We were put into a family room, without extra charge, which is a plus, but the family room that we were in shares a balcony with another family room, and people were staying there. It was a bit uncomfortable.
Great pool area, every common/public area was clean and constantly being kept-up . Staff were super super friendly (especially for Israeli service standards). Great! Dining room on saturday morning - didn't have coffee or hot food
The hotel has great spaces, good room design, nice range of facilities and has potential but needs a thorough cleaning, servicing and a coat of paint. The hotel has great spaces, good room design, nice range of facilities and has potential but needs a thorough cleaning, servicing and a coat of paint.
Location and spacious lobbies The hotel is terribly mismanaged. There is lots of staff around but many have no clue what they are doing. In fact most of them are nice people trying to be helpful but apparently they get no training. The reception did not know till what time breakfast is served, it took them 10 minutes and re-connecting my call to 3 diferent people to find out - and in the end they still gave me the wrong answer! They could not anwer whether the charge on my credit card will be made in local currency or US dollar. There were two expensive flat screen TVs in our suite and they were not working, it took two days, several calls and several visits of the staff to fix them. Restaurant closes at 9 pm. It's a bad joke.
The hotel is stylish and has some nice facilities. The beds (two twins pushed together, European budget hotel style) were hard, with a thin mattress on a wooden deck. Not even a box spring. I expect this from youth hostels, not luxury hotels.
The pool and spa facilities Lack of international news channels in the rooms. Location a bit far from town.
Honestly i didnt like anything about it It Is 40 years old and nothing has been done since than. Furniture is worn our, like everything else. Everything is so old And poorly mantained That It makes you feel depresed. I had ants in my room, which is normal for staff. Dan jerusalem dosent diserve 4 stars maybe 2.
The hotel and staff were marvelous. It is truly one of the world's great hotels. Channel 1 on the TV is a documentary on the hotel and its history which was very informative about the role of the hotel in the 6 Day War, the peace talks with Sadat, the ousting of the British from Jerusalem. It is also just a short walk to the Jaffa Gate of the Old City. Great place to stay and relax after a hard day of sightseeing, if one can afford it.