It was in a very beautiful setting with helpful staff.
I enjoyed every aspect of my stay.The staff were, without exception, friendly, welcoming and always ready to help. The food was delicious and beautifully presented. The unique nature of the building, and its classic historical decor,make it a welcoming oasis in a busy city. No, I thought it was perfect.
The atmosphere and tradition. It is becoming bery expensiev
The staff was helpful and friendly. Unique hotel that I would visit again.
It is always a delight to stay at the American Colony. There is a wonderful atmosphere, the gardens well planted and tended and the service very good. If I am to be really picky, because I was not well I had a chance to notice the dirty white curtains in room 10. Because of the water shortage, it would be sensible to have a plug in the basin!
The rooms and architecture. Felt like old Jerusalem vs. modern hotels.
Location is prime (near old city), good picturesque restaurant (Arabesque) and summer bar, nice pool, good choice of TV channels. Good staff albeit sometimes appearing a bit inexperienced. Tapware difficult to moderate (hot/cold, quantity/flow of water), towels not so plush, amenities in the bathroom subpar (smell [like disinfectant], wrapping soulless), business center not open 24/7 as indicated without explicitely having to ask, pool opening hours (only until 18.00).
the room was amazing,also the food, the service and above all the design
Very nice hotel. A bit expensive. Great open areas.
All of the staff were very nice.The history and architecture of the hotel creates a fabulous ambience. I especially enjoyed the morning buffet in the courtyard. I did not want to leave.
safe, very comfortable, relaxed for female travellers, professional for business. Nothing. I miss "my home" in Jerusalem.
An excellent staff made our stay particularly nice. We made a couple unusual requests and the professional staff at the American Colony stepped up without hesitation to provide for our needs. We hesitated before booking in this location but found it to be very welcoming and comfortable. The breakfast provided was also fantastic and diverse even by Israeli big breakfast standards. Our only less than stellar comment is that the selection of books and literature in the gift/book shop is very one sided and partisan. This shouldn't have been totally surprising but given the excellence and absence of political statements everywhere else it became noticeable. A great hotel.
Nothing Staff attitude. Cold decore.
Beautiful hotel, excellent service, and wonderful location. The rooms are lovely and the food was wonderful. Staff members were charming and helpful. The hotel is expensive, but this is true for the better hotels in Jerusalem.
The hotel's location is excellent. The breakfast that was included in the room rate was extensive and well prepared. Service was awful. We had to ask for additional towels each day and, when they were brought, they weren't the number or ones we had asked for. Service at breakfast was abymal. We had to continually chase after the waitstaff to bring us coffee and replenish the cup throughout the meal. The room was made up very late in the day. This consisted of a "turn down" which really was not that as the bed was never made earlier. The carpet was filthy, the shower stall was never cleaned, and soap and facial tissues were offered only sparingly. The hotel definitely does not deserve its five-star rating.
The staff was very friendly. location is very good, the room was net, clean and comfortable Nothing really, maybe just a bit overpriced.
good service for Israel. Expensive for the standard. Pool small and facilities only average
The hotel is first class and excellent service. The location is very good and close to the Old City. The rooms have their own doorbells. It was great.
The comfortable room and bed, and the pool and breakfast, and the view form the terrace. I think you should put pens in the rooms, and not pencils.
Pool. Breakfast. Location. Staff attitude. Room Cleaning service Facilities upkeep
Location. New building. Although they really try, the service is not what it should be.
I liked being in walking distance to most of the things I wanted to do. Also, being a woman alone, I felt very pampered and guest services were great. I was disappointed that the exercise facility was not open but the alternative (Maxilla) was fine.
Location was superb
Except when Condolizza Rice stays at this hotel, it is a very nice place to stay. Parking is 25 NIS per night. At check out time, he clerck tried to charge me twice this amount since I crossed a midnight boundery (I escaped based on the fact I arrived past midnight). This was mean and a bad incident for this hotel : either they charge 50NIS per day or they charge 25 NIS. This looks like a swindle attempt.
A good clean comfortable and friendly hotel. No major issues but quite expensive. Not much natural light in the rooms and quite a small abthroom.
Rooms are beautigful, comfortable and very clean. Housekeeping service is excellent. Room is cleaned and new towels provided, even on checkout day. Full Breakfast is included which has all kinds of hot & cold dishes.The dining room is beautiful and breakfast is a relaxed dining experience. We enjoyed inviting guests for a relaxed breakfast. There is a wonderful lobby cafe and an elegant restaurant for dinner. There are many gourmet restaurants in the vicinity. There is a beautiful pool, exercise room and spa treatment facility, if you choose to take advantage of those facilities. Much business is conducted at the hotel, between individuals. It is a very convenient place for families to stay who are visiting the holy land. No.
Loved the executive lounge...great place to relax and have a few drinks..the deserts were delicious; the outdoor rooftop patio view was beautiful especially at night, the toiletries were plentiful, and a magnifying mirror was a bonus. The outdoor pool was covered which was great to be able to swim in the winter the change rooms were nice and the hot steam room and dry steam room were fantastic!-well equipped exercise equipment, and elevators were fast and plentiful The exec lounge meals were awful..they looked good, but were cold and tasteless...there was not coffee..only expresso??..the lounge closed early one night the outdoor roof top patio could use some plants or decor..it was very bland; the worst part about the whole experience was that although we had the airconditioning on high, and turned down to the lowest...it was barely working, we had to open the window, which barely helped, but we had to..and suffer through the street noise and birds. The beds were too firm.; The gentlemen at the front door never smiled, said hello..or bothered to pay you any attention..your customer service could be improved by a simple smile and hello to all guests at every opportunity-- we are easy to like;no Jacuzzi
The cleaniness, the location and the good nature of most of the personnel. Not a noisy hotel. $100 dollars for an extra bed is quite expensive and overpriced.
Excellent breakfast. Clean.
pool area, breakfast, communal areas some of the reception staff unfriendly, rooms are a bit dated
staff friendly and helpful the rooms were clean and very comfortable
I did not think the check in person was pleasant , courteous, or efficient. I called to check in early, and even though I came at the regular check in time my room was not ready, I had to wait for more then 45 minutes for my room.
The location is wonderful the servce was good - the breakfast is terrific There is no grab-bar for safe exiting of the shower one must hold on to the showercurtain, which is not exactly stabilizing - I would like to see a meat restaurant on the premises - the "amenities" in the bathrooms could use upgrading - someone needs to figure out a way to turn off some of the llghts in the room - all-or-nothing is annoying
We stayed at the Inbal Hotel over the High Holydays in September. I liked the atmosphere ~ running a modern, efficient hotel for business people and tourists, while still offering all the necessities to cater for the observance of ancient Jewish traditons for Shabbat and the High Holydays. It is a beautiful hotel in a great location. We had asked for a quiet room but were allocated one over the front entrance and facing busy Jabotinsky Street ~ that could have been handled better.
Reasonably quiet, friendly, very nice lobby, culturally very interesting. Staff were friendly and did not impose service. Lobby was beautiful, and rooms were comfortable but not up to date. E.G., tiny, old crt television. Phone in the bathroom was wired to a wire coming out of the ceiling and running down the wall (I.E., a retrofit).
Food was very good The room and bathroom were not clean
We love the Leonardo because of the great service, the homey yet luxurious feel, and the magnificent views of Jerusalem. The breakfast is unmatched and the location is great too. The only downside is that you have to park your own car. Overall it's a great hotel with great prices.
Internet service and Mikva facility should be included for the price we paid for our room.
We got rooms not according our reservation
Very poor hotel - under all viewpoints.
amazing staff, beautiful hotel, perfect location
The hotel has great spaces, good room design, nice range of facilities and has potential but needs a thorough cleaning, servicing and a coat of paint. The hotel has great spaces, good room design, nice range of facilities and has potential but needs a thorough cleaning, servicing and a coat of paint.
The hotel is stylish and has some nice facilities. The beds (two twins pushed together, European budget hotel style) were hard, with a thin mattress on a wooden deck. Not even a box spring. I expect this from youth hostels, not luxury hotels.
Honestly i didnt like anything about it It Is 40 years old and nothing has been done since than. Furniture is worn our, like everything else. Everything is so old And poorly mantained That It makes you feel depresed. I had ants in my room, which is normal for staff. Dan jerusalem dosent diserve 4 stars maybe 2.
The pool and spa facilities Lack of international news channels in the rooms. Location a bit far from town.
Great pool area, every common/public area was clean and constantly being kept-up . Staff were super super friendly (especially for Israeli service standards). Great! Dining room on saturday morning - didn't have coffee or hot food
Great views of the city from Mount Scopio, spacious lobbies This could be a good hotel, but it is terribly mismanaged. There is lots of staff around but many have no clue what they are doing. In fact most of them are nice people trying to be helpful but apparently they get no training and have no communication/coordination between various departments. The reception did not know till what time breakfast is served, it took them long time to find out - and in the end they still gave me the wrong answer! There is one restaurant but it closes at 9 pm. There is an outdoors swimming pool but it was "closed for the winter" in Nov although it was very hot, 30 degrees C! There were two expensive flat screen TVs in our suite but they were not working, it took the hotel staff long time to fix them.
Location and spacious lobbies The hotel is terribly mismanaged. There is lots of staff around but many have no clue what they are doing. In fact most of them are nice people trying to be helpful but apparently they get no training. The reception did not know till what time breakfast is served, it took them 10 minutes and re-connecting my call to 3 diferent people to find out - and in the end they still gave me the wrong answer! They could not anwer whether the charge on my credit card will be made in local currency or US dollar. There were two expensive flat screen TVs in our suite and they were not working, it took two days, several calls and several visits of the staff to fix them. Restaurant closes at 9 pm. It's a bad joke.
We were there over passover. Very Friendly staff. Food was Excellent. Comfortable room. We were put into a family room, without extra charge, which is a plus, but the family room that we were in shares a balcony with another family room, and people were staying there. It was a bit uncomfortable.
Conceige services were great rooms were dramatic,but a little small
Design of hotel and rooms with great location. Staff needs training in breakfast room, including how to make espresso. Spa and pool were not opened.
exceptional food, exceptional interior design and furnishings, excellent location staff not on par with the cutting edge design of the hotel
The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day. Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.
beautiful, modern decor
Great contemporary hotel unfortunately due to only recently opening all facilities were not available during our stay. Good location for visiting both old and new city.
Two helpful and charming young ladies -- one Polish, one Israeli -- on the service desk who offered helpful recommendations on restaurants and tours. The breakfast buffet provided an excellent selection. The hotel is some 5 minutes walk from the Jaffa Gate into the Old Town, so ideal for visitors wanting to spend time wandering around there. Although our Booking.com reservation said clearly the hotel accepted Diners Club cards, on arrival I was told this was not the case and that nothing could be done but present another card. Some hotel staff seemed almost totally disinterested. Overall, the atmosphere was very impersonal. The room was small and the washbasin area in the bathroom was very cramped with little room to place toilet bags.We certainly did not feel we were in a 5-star hotel.
Beautifully designed and specious rooms, excellent location, walking 2 minutes to amazing old city of Jerusalem, and 5 minutes to lively city center and night life.
waiting staff were great its unfinished - ridiculous.
The lobby was much too cold. Reception answer in English not Hebrew. the tables in the lobby look nice but very uncomfortable touse. Much too low.
my experience was a good one at this hotel. the manager and assistant manager are very eager to please. whatever the problem or my request, i had 3 people running to my room trying to make me happy. i recommend this hotel too expensive
the service, the manager and assistant manager are very eager to please. and they did.
The breakfast bar was really nice. Floors were dirty. Didn't provide shampoo, coffee maker, etc that normally is provided in American hotels.
Location was great. It was fairly clean. Rooms were decent size. They were doing construction so there was always lots of construction noise and dirt all over from construction. The elevators were in construction as well so never more then 1 elevator was in use for the whole two weeks I was there and that was a pain. They advertise 4 star but it was more like a 3 star American standards. The staff were not as friendly as they could have been.
Very nice hotel, good breakfast, ideally located to see the sights.
It was centrally situated to all tourist sites. The rooms were comfortable and clean. The breakfasts were substantial and exceeded expectations. Hotel had all necessary amenities. Our room 527, the air conditioning did not work properly and after every 10 minutes just switched off. Was difficult sleeping as we were obliged to open the windows and the noise from the street made it difficult to sleep. Also the toilet did not flush very well.
Poor service, room needs repairs, wireless internet faulty
Position Room and bathroom very small. Dining room staff unhelpful
location older hotel without fitness room, pool, or elevator access to all floors. overpriced for amenities available.
Very nice No swimming pool
Great location, newly renovated, rooms attractive and comfortable. Bathroom could have been cleaner
Close to the Old City
We went there for the holiday we had a great stay great service very clean would definitely go back next year when we visit Jerusalem
The hotel and staff were marvelous. It is truly one of the world's great hotels. Channel 1 on the TV is a documentary on the hotel and its history which was very informative about the role of the hotel in the 6 Day War, the peace talks with Sadat, the ousting of the British from Jerusalem. It is also just a short walk to the Jaffa Gate of the Old City. Great place to stay and relax after a hard day of sightseeing, if one can afford it.
clean and nice
The staff was accomodating; good location for walking to all parts of the city; enjoyed the sun-deck; ; generous breakfasts; entire hotel was non-smoking. The upgrade to a superior room made a big difference in room size.
The staff was corteous and helpful The towels.
location, buffet breakfast small and cold bathroom, high price
Wonderfull mattress, and pillows, excelent air conditioning Room carpets stained, food not international and very limited. Breakfast the worst ever seen at any hotel anywhere.
Hila at the front desk was exceptionally helpful getting us a hotel reservation at our next stop in Israel going so far as to find details on line and then call the hotel directly to ask questions and verify the details. Neal the bellman was very friendly and helpful. Outstanding view of the Old City out of both the bedroom and bathroom windows! Great breakfast. Shabbat key. Less than 20 minute walk to the Kotel. Carpets should be shampooed.
The hotel is in a great location. The staff is very friendly and helpful as well as knowlegable. The breakfast was always fresh and plentiful.
Staff was extremely helpful and pleasant. Breakfast was delightful. Close to the Old Walled City. Free internet.
good breakfast, front desk hospitality. wi-fi internet connection was chargeable. not acceptable.
I do not think there was anything inparticular that was good about this hotel. Unfriendly/unhelpful staff.The bar staff do not appreciate that white wine should be chilled. Very little natural light in the room. Hotel lacks in atmosphere.
The bed was excellent, and so was the breakfast The fact that the room does not have an easy chair
Good value for money, especially the breakfast, very comfortable for a family stay.
The clientele were unusually intelligent, diverse and courteous. The staff were really intelligent and courteous too .
Front desk staff very kindly allowed us to check out late the day of our plane -- 8 pm. Thanks! Breakfast was very good. Lobby lounge is very nice. Most of the staff seemed like they didn't want to be there. Our rooms were barely made up (wet towels left on floor). Air conditioner took a long time to get room cool. Rooms are very small. No concierge.
Updated and very nice. Better than Inbal for much less.
Room decor and furniture was old and needs updating. bed not very comfortable.
Great location, wonderful breakfast and the room was very clean. Staff was nice and accommodating.
pretty convenient to the old and new city bathroom wasn't great, we were put in smoking room after requesting non-smoking, long walk to restaurants, quite expensive
very good breakfasts hotel needs an internet room, where visiters can use the hotejs computer, keyboard etc
Good location - 5 - 10 minute walk from King David hotel and Mamilla square which leads right to Jaffa Gate. Extensive breakfast buffet. Rooms a bit dated. Terrible wifi but much of Jerusalem not much better. No grocery/convenience store nearby.
Very nice, pretty and clean. As nice or nicer than Inbal but cheaper. Great Shabbat meals!
Good location. Staff friendly and helpful. Rooms were clean but decor and furnishings needs updating. Beds not very comfortable. Also, sleep disturbed by street noise (room at front of hotel).
Location The staff, for the most part, wasn't helpful. For example, it was a cold night, and when I called downstairs and told them the heater was broken--even the lowest setting made the room unlivable--the staff's response was to open my window. It was raining heavily with strong winds that night, so I pushed the staff person further, who finally sent up a portable radiator. The sheets on the bed were torn. The bed wasn't made adequately, so that I couldn't fit my body into the bed. The shower glass wasn't sealed, so that water leaked all over the bathroom. Several staff at the front desk were unfriendly.
It was close to the Central bus station and it's shops. The staff were very friendly and helpful and the breakfast was good. A shame that the Internet site available was not at a reasonable rate - very expensive. We went to the Bus Station to use theirs and it was not always convenient. Our first night there, was very noisy due to the doors banging shut by people coming in or going out late. Other than that, we would come again and our 2nd night was peaceful.
The hotel is extremely central; close to everything. Staff are helpful and nice. Breakfast is wonderful!
close to the bus station, easy access to shopping areas noisy at night, due to closeness to hospital, and tour guests
Nice room, lovely breakfasts. Very helpful and polite staff. It did not have any facilities for relaxing, such as pool, gardens, etc.
Very clean, comfortable, great location for public transportation, very friendly front desk staff, more than adequate breakfast buffet. No complaints.
The staff were very friendly and helpful. Food was lovely.
Shabbos elevator didn't work. No conditioner in bat
Very noisy location, even with closed windows. A really old fashioned hotel, which did not have any refurbishment for years
Nice lobby. Near stores, restaurants, central bus station and future light rail. Dan, at the reception desk was outstandingly good at responding to our requests in a very friendly and patient manner. Also the security staff was friendly and efficient in helping us store our luggage. Though most of the staff were very friendly and accommodating, some were not and seemed impatient and distracted. For instance when I requested change with some 20's of 200 shekel bill (for tips), one desk clerk (not Dan) refused to give me anything less than 50 shekel bills. The juice at the breakfast juice bar was frequently so diluted that it tasted like water.
Nice and central. Beds were comfortable. Good breakfast. 615amLuggage drop off room was safe and convenient A number of small things were broken in the room like the remote and shower head holder. Construction could be heard from 615am
Hotel has perfect location, staff was very nice . It caters to the orthodox Jewish by having a Shabbat elevator etc. breakfast was amazing There was no soap in the bathroom, which every hotel should have. The facilities were minimal but worked for us. The TV did not really work for us.
bathroom was modern and spotless, as you would expect ! I had to change my booking on arrival, and the reception were very helpful (even though I only arrived at 11:30 pm The furniture in the bedroom seemed to be stuck in the 1950's. My room overlooked the rear of the bus station, and there was a foul smell of dlesel
Normally I live 280 days in Hotel per year since 1999. Never, I say never, In the whole world I found such a dirty, expensive, badly run hotel. Full of unpolite guests like loose dogs, no service available at any time, due to the people who could not work because religious. If I am a paying guest, 200 dollars (real thieves) I should not care, right? Some examples? Children pissing in the lift, reception not working for three days because of their feist passover, no lift working: same reason. Children shouting and running in the rooms corridor at 7 in the morning and in the afternoon so you cannot rest. No possibility to collect even the key of the room because nobody was there. No bread at breakfast who was in itself already very poor an Dirty. The kitchen was dirty and the room and its carpet was full of stains undescrivable. They should send an inspection and I am calling the authorities for it. I do not think it's legal to keep open such a place and for such a price. When the manager was told that I was leaving He did not even say sorry, which such an arrogance and I do not care attitude that I never saw in my whole life. The only valuable and clever person there was Mr Nasser who helped to change that dirty room. Of course the voice castle I chose is ironic because there is no voice saying monstrous hotel!!! .... booking should check better what they suggest to its guest!!!
The rooms were always clean and tidy. The staff was most professional, and they tried their best to make us feel at ease and comfortable.
Great location and breakfast. Nice entrance and lobby. Nice friendly clientele. Heimshe . Manager was extremely helpful. Room air conditioning broke a few times.
We were there for 9 nights and it was a great experiance! The rooms while small, were clean and comfortable! Clean bathroom with a great shower! Service was great, Mutty is a very gracious manager seeing to all of our comforts. Breakfast was delicious, and Yossi went out of his way to make sure that everyone got whatever they wanted! Don't plan on eating lunch while here, you'll be full all day! My wife and I highly recomend this hotel!
The hotel was religious, which I appreciated as a woman traveling alone, even though I am not religious. I felt totally safe and protected there. The hotel was very accessible to everything I wanted to see in the city, by bus or by foot, and the staff was helpful with instructions. There were religious ceremonies outside my window every night. They did not go on past 9 p.m., and I had ear plugs. But it would be good if this information was included in the hotel information.
The hotel gears itself to the Orthodox or Hasidic Jewish clientele. The neighborhood is excellent. There is a synagogue on premises, and the hotel is very near to Zichron Moshe, a synagogue with practically round the clock services. We had the deluxe room. The room was clean, neat, and decent size. There was coffee in the room. The strictly kosher breakfast was excellent, with lots of variety and unlimited quantities. The front desk was helpful.
kiddush and Shala seudas was a bit too expensive..Instead of 250 shekels it seems 175 shekels would be very reasonable..I probably would not do one of those next time I come...
The view/swimming pool/massage/proximity to the the Old City
Location and helpful staff. value of money.
Hotel is excellent
The view was magnificent. The location close to Old Jerusalem was perfect, as it was walking distance. The breakfast was great and the room was very nice. Parked for free on the road. Great hotel for Jerusalem visit, especially for Old Jerusalem.
The hotel was beatiful and in a good location, it was quite easy to get into the old city. Breakfas was very good too. The staff was not as friendly as I would have expected for the amount of money that you pay per night. I woudl say it is too expensive for what they offer.
Beautiful rooms, great view and very friendly staff. We were there with our four children and could not have asked for a better place to stay. The hotel is just 15 minutes walk to the Old City (Jaffa Gate) through some pleasant traffic free gardens.
Breakfast, gardens & terraces The rooms & corridoors need some "refreshment" / upgrade
the views, the gardens and the pool. Personally they had a spa but I did not partake and therefore I cannot comment. As in most hotels in Israel, the concept of service is lacking at best, although overall, I'd rate this hotel above average compared to most. Although the breakfast buffet was excellent, the shabbat dinner that I organized for 12 people was mediocre and expensive.
Location, next to the Old City of Jerusalem. Price for food (buffet dinner) is rediculously high ... for what it offers
Hotel that differs from others. One may relax just exploring the hotel by itself. City center and Old city are close. Jerusalem is located on hills anyway. Therefore one must be prepared for climbing and ascending. Too many steps on your way to distant rooms. That makes difficulties when with lugage.
Trevlig personal, bra läge, rent rum. -
Det var ett litet mysigt hotell, centralt och bra. Vi älskade de små balkongerna där man kunde sitta på kvällen och titta på allt folk som rörde sig nedanför. Att man kan ta kaffe när man vill är också ett plus. Vi tyckte också mycket om tavlorna på väggarna. Frukosten var ganska enkel men det som fanns var bra. Det kunde gärna funnits lite grovt bröd.
Dess läge i förhållande vad vi förväntade oss. Mycket bra frukost. Hjälpsam personal. Skulle önskat mig ett mindre kylskåp på rummet vilket skulle kunna underlätta många saker.
Familjar stamning och god service fran personalen. Alldeles for manga trappor for dem som har svart att ga. Lite storande fran gatan.
Hotellets läget gör att det är lätt att promenera till många attraktioner. Frukosten är helt ok. Luftkonditioneringen i rummet var lite svår att förstå sig på. När den väl var på så fungerade den bra. Rummet skulle behöva lite fler vägguttag för att kunna ladda batterierna.