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The staff was fantastic. Willing to help out at all times. Fixed our room for us hours early when we arrived in the morning and provided us with cappuccinos! They only complaint I have is that the lighting in the rooms is not bright enough. It actually made packing difficult.
the hospitality and friendship of the staff was excellent, the location and cleanliness perfect
Hotel was at an excellent location - only 5 minute walk to Garden Tomb and 10 minute walk from Jerusalem's Old City Demascus gate. Great location for exploring the Old City and Mount of Olives. Hotel staff was extremely friendly and helpful. Breakfast that was included with room was great - lots of variety and high quality. Overall a great value. Would stay there again on a future trip to Jerusalem's Old City. Had difficulty accessing free wi-fi from room and lobby. But hotel had a small business center and was able to use their computers to get internet accesss.
the location: close the Old City, my interest; the staff was really very helpful and welcoming, I love them :) Well, I learned from Palestinians that the rate I got is quite high compared to alike hotels in Jerusalem
This hotel was very clean, comfort and staffs were so kind and gentle. If I have another chance to visit Jerusalem, I'll pick it up for my hotel. You have see a dish of fruits in your room. I enjoyed Al-Watani (?) cafe as well. I can recommend this hotel if you are not Jewish. The only problem of this hotel is location. If you arrive at night, it might be a problem but if you come to hotel in a day time, I don't think it is a serious problem.
Very helpful reception staff. Comfortable room. Parking was provided; something that is not always there even when a Hotel states it is on Booking.com Emptying the bath resulted in the bathroom floor being flooded as the floor drain could not cope and backed up. This was spotted and the draining of the bath regulated to avoid it backing up. Had I not seen the problem the room would have been flooded! Went to breakfast and found virtually every table left in a mess. On leaving the Hotel one hour later, it was still in a mess. Not impressed!
Location and the cleaning up of the room. Parking good and necessary. The girl in the front desk, that work in the morning is very kind , helpful, and try always to help The was bad smell in the bathroom sometimes. The breakfast was not good, no toaster for example. And the second morning of our stay, it was a very bad smell of onions at nine o clock in the morning, that was really unlikely. In the hallways and elevator the floor is cover with a very dirty carpet, they have to remove it The bathroom in the room was very small, without space to put your things
exceptional food, exceptional interior design and furnishings, excellent location staff not on par with the cutting edge design of the hotel
Beautifully designed and specious rooms, excellent location, walking 2 minutes to amazing old city of Jerusalem, and 5 minutes to lively city center and night life.
The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day. Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.
Two helpful and charming young ladies -- one Polish, one Israeli -- on the service desk who offered helpful recommendations on restaurants and tours. The breakfast buffet provided an excellent selection. The hotel is some 5 minutes walk from the Jaffa Gate into the Old Town, so ideal for visitors wanting to spend time wandering around there. Although our Booking.com reservation said clearly the hotel accepted Diners Club cards, on arrival I was told this was not the case and that nothing could be done but present another card. Some hotel staff seemed almost totally disinterested. Overall, the atmosphere was very impersonal. The room was small and the washbasin area in the bathroom was very cramped with little room to place toilet bags.We certainly did not feel we were in a 5-star hotel.
Great contemporary hotel unfortunately due to only recently opening all facilities were not available during our stay. Good location for visiting both old and new city.
Conceige services were great rooms were dramatic,but a little small
waiting staff were great its unfinished - ridiculous.
Design of hotel and rooms with great location. Staff needs training in breakfast room, including how to make espresso. Spa and pool were not opened.
beautiful, modern decor
The lobby was much too cold. Reception answer in English not Hebrew. the tables in the lobby look nice but very uncomfortable touse. Much too low.
Bra läge, trevlig atmosfär, spännande arkitektur trevlig matsal och uteservering. -
Läget var suveränt med 10 min promenad till Gamla Stan och ork fick vi efter en god och stor frukost ute på terrassen. Ointressserad personal.
Arkitekturen av hotellet var bländande. Läget i Jerusalem kunde inte vara bättre. Den historiska atmosfären gav en ökad känsla av upplevelsen av Jerusalem. *** The hotel architecture was astonishing. The location in Jerusalem could not be better. The historic atmosphere gave an added feeling for the experience of Jerusalem.
Bra läge i förhållande till gamla staden i Jerusalem, inte för dyrt. Damen i receptionen var lite sur, inte vänlig och serviceminded. Rummen kunde vara lite fräshare. Luftkonditioneringen hade ett högt brummande ljud.
Läget, bara en kort promenad från Jaffa Gate och Old City, mysig uteservering där även frukosten serverades! Inte heller långt ifrån German Colony och restaurangerna där Rummet något slitet och gammalt, fuktigt.
amazing staff, beautiful hotel, perfect location
We love the Leonardo because of the great service, the homey yet luxurious feel, and the magnificent views of Jerusalem. The breakfast is unmatched and the location is great too. The only downside is that you have to park your own car. Overall it's a great hotel with great prices.
We got rooms not according our reservation
Internet service and Mikva facility should be included for the price we paid for our room.
Very poor hotel - under all viewpoints.
Reasonably quiet, friendly, very nice lobby, culturally very interesting. Staff were friendly and did not impose service. Lobby was beautiful, and rooms were comfortable but not up to date. E.G., tiny, old crt television. Phone in the bathroom was wired to a wire coming out of the ceiling and running down the wall (I.E., a retrofit).
Food was very good The room and bathroom were not clean
I liked being in walking distance to most of the things I wanted to do. Also, being a woman alone, I felt very pampered and guest services were great. I was disappointed that the exercise facility was not open but the alternative (Maxilla) was fine.
The hotel's location is excellent. The breakfast that was included in the room rate was extensive and well prepared. Service was awful. We had to ask for additional towels each day and, when they were brought, they weren't the number or ones we had asked for. Service at breakfast was abymal. We had to continually chase after the waitstaff to bring us coffee and replenish the cup throughout the meal. The room was made up very late in the day. This consisted of a "turn down" which really was not that as the bed was never made earlier. The carpet was filthy, the shower stall was never cleaned, and soap and facial tissues were offered only sparingly. The hotel definitely does not deserve its five-star rating.
The hotel is first class and excellent service. The location is very good and close to the Old City. The rooms have their own doorbells. It was great.
The comfortable room and bed, and the pool and breakfast, and the view form the terrace. I think you should put pens in the rooms, and not pencils.
The staff was very friendly. location is very good, the room was net, clean and comfortable Nothing really, maybe just a bit overpriced.
Beautiful hotel, excellent service, and wonderful location. The rooms are lovely and the food was wonderful. Staff members were charming and helpful. The hotel is expensive, but this is true for the better hotels in Jerusalem.
good service for Israel. Expensive for the standard. Pool small and facilities only average
Pool. Breakfast. Location. Staff attitude. Room Cleaning service Facilities upkeep
Location. New building. Although they really try, the service is not what it should be.
Nothing Staff attitude. Cold decore.
Location was superb
Location The staff, for the most part, wasn't helpful. For example, it was a cold night, and when I called downstairs and told them the heater was broken--even the lowest setting made the room unlivable--the staff's response was to open my window. It was raining heavily with strong winds that night, so I pushed the staff person further, who finally sent up a portable radiator. The sheets on the bed were torn. The bed wasn't made adequately, so that I couldn't fit my body into the bed. The shower glass wasn't sealed, so that water leaked all over the bathroom. Several staff at the front desk were unfriendly.
Good value for money, especially the breakfast, very comfortable for a family stay.
The clientele were unusually intelligent, diverse and courteous. The staff were really intelligent and courteous too .
Good location - 5 - 10 minute walk from King David hotel and Mamilla square which leads right to Jaffa Gate. Extensive breakfast buffet. Rooms a bit dated. Terrible wifi but much of Jerusalem not much better. No grocery/convenience store nearby.
Updated and very nice. Better than Inbal for much less.
very good breakfasts hotel needs an internet room, where visiters can use the hotejs computer, keyboard etc
Very nice, pretty and clean. As nice or nicer than Inbal but cheaper. Great Shabbat meals!
Great location, wonderful breakfast and the room was very clean. Staff was nice and accommodating.
Room decor and furniture was old and needs updating. bed not very comfortable.
Good location. Staff friendly and helpful. Rooms were clean but decor and furnishings needs updating. Beds not very comfortable. Also, sleep disturbed by street noise (room at front of hotel).
pretty convenient to the old and new city bathroom wasn't great, we were put in smoking room after requesting non-smoking, long walk to restaurants, quite expensive
Front desk staff very kindly allowed us to check out late the day of our plane -- 8 pm. Thanks! Breakfast was very good. Lobby lounge is very nice. Most of the staff seemed like they didn't want to be there. Our rooms were barely made up (wet towels left on floor). Air conditioner took a long time to get room cool. Rooms are very small. No concierge.
Hotel is excellent
Breakfast, gardens & terraces The rooms & corridoors need some "refreshment" / upgrade
Location, next to the Old City of Jerusalem. Price for food (buffet dinner) is rediculously high ... for what it offers
The view/swimming pool/massage/proximity to the the Old City
The hotel was beatiful and in a good location, it was quite easy to get into the old city. Breakfas was very good too. The staff was not as friendly as I would have expected for the amount of money that you pay per night. I woudl say it is too expensive for what they offer.
Hotel that differs from others. One may relax just exploring the hotel by itself. City center and Old city are close. Jerusalem is located on hills anyway. Therefore one must be prepared for climbing and ascending. Too many steps on your way to distant rooms. That makes difficulties when with lugage.
the views, the gardens and the pool. Personally they had a spa but I did not partake and therefore I cannot comment. As in most hotels in Israel, the concept of service is lacking at best, although overall, I'd rate this hotel above average compared to most. Although the breakfast buffet was excellent, the shabbat dinner that I organized for 12 people was mediocre and expensive.
The view was magnificent. The location close to Old Jerusalem was perfect, as it was walking distance. The breakfast was great and the room was very nice. Parked for free on the road. Great hotel for Jerusalem visit, especially for Old Jerusalem.
Location and helpful staff. value of money.
Beautiful rooms, great view and very friendly staff. We were there with our four children and could not have asked for a better place to stay. The hotel is just 15 minutes walk to the Old City (Jaffa Gate) through some pleasant traffic free gardens.
An excellent staff made our stay particularly nice. We made a couple unusual requests and the professional staff at the American Colony stepped up without hesitation to provide for our needs. We hesitated before booking in this location but found it to be very welcoming and comfortable. The breakfast provided was also fantastic and diverse even by Israeli big breakfast standards. Our only less than stellar comment is that the selection of books and literature in the gift/book shop is very one sided and partisan. This shouldn't have been totally surprising but given the excellence and absence of political statements everywhere else it became noticeable. A great hotel.
the room was amazing,also the food, the service and above all the design
It was in a very beautiful setting with helpful staff.
The atmosphere and tradition. It is becoming bery expensiev
The rooms and architecture. Felt like old Jerusalem vs. modern hotels.
I enjoyed every aspect of my stay.The staff were, without exception, friendly, welcoming and always ready to help. The food was delicious and beautifully presented. The unique nature of the building, and its classic historical decor,make it a welcoming oasis in a busy city. No, I thought it was perfect.
It is always a delight to stay at the American Colony. There is a wonderful atmosphere, the gardens well planted and tended and the service very good. If I am to be really picky, because I was not well I had a chance to notice the dirty white curtains in room 10. Because of the water shortage, it would be sensible to have a plug in the basin!
safe, very comfortable, relaxed for female travellers, professional for business. Nothing. I miss "my home" in Jerusalem.
Very nice hotel. A bit expensive. Great open areas.
The staff was helpful and friendly. Unique hotel that I would visit again.
All of the staff were very nice.The history and architecture of the hotel creates a fabulous ambience. I especially enjoyed the morning buffet in the courtyard. I did not want to leave.
Location is prime (near old city), good picturesque restaurant (Arabesque) and summer bar, nice pool, good choice of TV channels. Good staff albeit sometimes appearing a bit inexperienced. Tapware difficult to moderate (hot/cold, quantity/flow of water), towels not so plush, amenities in the bathroom subpar (smell [like disinfectant], wrapping soulless), business center not open 24/7 as indicated without explicitely having to ask, pool opening hours (only until 18.00).
Very nice hotel, courteous stall, excellent dining, highly recommended!!
Hotel Yehuda was clean, well-designed, and the staff was great. It's close to the Biblical Zoo, which we took our 2-year old to, and he loved it. It's a bit far from the Old City
The hotel and staff were marvelous. It is truly one of the world's great hotels. Channel 1 on the TV is a documentary on the hotel and its history which was very informative about the role of the hotel in the 6 Day War, the peace talks with Sadat, the ousting of the British from Jerusalem. It is also just a short walk to the Jaffa Gate of the Old City. Great place to stay and relax after a hard day of sightseeing, if one can afford it.
Wonderfull mattress, and pillows, excelent air conditioning Room carpets stained, food not international and very limited. Breakfast the worst ever seen at any hotel anywhere.
The bed was excellent, and so was the breakfast The fact that the room does not have an easy chair
The hotel is in a great location. The staff is very friendly and helpful as well as knowlegable. The breakfast was always fresh and plentiful.
Staff was extremely helpful and pleasant. Breakfast was delightful. Close to the Old Walled City. Free internet.
good breakfast, front desk hospitality. wi-fi internet connection was chargeable. not acceptable.
clean and nice
I do not think there was anything inparticular that was good about this hotel. Unfriendly/unhelpful staff.The bar staff do not appreciate that white wine should be chilled. Very little natural light in the room. Hotel lacks in atmosphere.
The staff was accomodating; good location for walking to all parts of the city; enjoyed the sun-deck; ; generous breakfasts; entire hotel was non-smoking. The upgrade to a superior room made a big difference in room size.
The staff was corteous and helpful The towels.
Hila at the front desk was exceptionally helpful getting us a hotel reservation at our next stop in Israel going so far as to find details on line and then call the hotel directly to ask questions and verify the details. Neal the bellman was very friendly and helpful. Outstanding view of the Old City out of both the bedroom and bathroom windows! Great breakfast. Shabbat key. Less than 20 minute walk to the Kotel. Carpets should be shampooed.
location, buffet breakfast small and cold bathroom, high price
Rooms are beautigful, comfortable and very clean. Housekeeping service is excellent. Room is cleaned and new towels provided, even on checkout day. Full Breakfast is included which has all kinds of hot & cold dishes.The dining room is beautiful and breakfast is a relaxed dining experience. We enjoyed inviting guests for a relaxed breakfast. There is a wonderful lobby cafe and an elegant restaurant for dinner. There are many gourmet restaurants in the vicinity. There is a beautiful pool, exercise room and spa treatment facility, if you choose to take advantage of those facilities. Much business is conducted at the hotel, between individuals. It is a very convenient place for families to stay who are visiting the holy land. No.
The location is wonderful the servce was good - the breakfast is terrific There is no grab-bar for safe exiting of the shower one must hold on to the showercurtain, which is not exactly stabilizing - I would like to see a meat restaurant on the premises - the "amenities" in the bathrooms could use upgrading - someone needs to figure out a way to turn off some of the llghts in the room - all-or-nothing is annoying
A good clean comfortable and friendly hotel. No major issues but quite expensive. Not much natural light in the rooms and quite a small abthroom.
Excellent breakfast. Clean.
staff friendly and helpful the rooms were clean and very comfortable
pool area, breakfast, communal areas some of the reception staff unfriendly, rooms are a bit dated
I did not think the check in person was pleasant , courteous, or efficient. I called to check in early, and even though I came at the regular check in time my room was not ready, I had to wait for more then 45 minutes for my room.
Loved the executive lounge...great place to relax and have a few drinks..the deserts were delicious; the outdoor rooftop patio view was beautiful especially at night, the toiletries were plentiful, and a magnifying mirror was a bonus. The outdoor pool was covered which was great to be able to swim in the winter the change rooms were nice and the hot steam room and dry steam room were fantastic!-well equipped exercise equipment, and elevators were fast and plentiful The exec lounge meals were awful..they looked good, but were cold and tasteless...there was not coffee..only expresso??..the lounge closed early one night the outdoor roof top patio could use some plants or decor..it was very bland; the worst part about the whole experience was that although we had the airconditioning on high, and turned down to the lowest...it was barely working, we had to open the window, which barely helped, but we had to..and suffer through the street noise and birds. The beds were too firm.; The gentlemen at the front door never smiled, said hello..or bothered to pay you any attention..your customer service could be improved by a simple smile and hello to all guests at every opportunity-- we are easy to like;no Jacuzzi
Except when Condolizza Rice stays at this hotel, it is a very nice place to stay. Parking is 25 NIS per night. At check out time, he clerck tried to charge me twice this amount since I crossed a midnight boundery (I escaped based on the fact I arrived past midnight). This was mean and a bad incident for this hotel : either they charge 50NIS per day or they charge 25 NIS. This looks like a swindle attempt.
We stayed at the Inbal Hotel over the High Holydays in September. I liked the atmosphere ~ running a modern, efficient hotel for business people and tourists, while still offering all the necessities to cater for the observance of ancient Jewish traditons for Shabbat and the High Holydays. It is a beautiful hotel in a great location. We had asked for a quiet room but were allocated one over the front entrance and facing busy Jabotinsky Street ~ that could have been handled better.
The cleaniness, the location and the good nature of most of the personnel. Not a noisy hotel. $100 dollars for an extra bed is quite expensive and overpriced.
View from the room. The ac/heat was difficult to set
It was a great experience !! Hotel employee from the breakfast room treated us really great and welcomed us beautifully !!! So did the waiters really did a great job !!! From the front desk hotel employee did a great job as well welcoming us in!! nothing!!
nice room with a porch and a great view
Great place to attend conference and not far from the shopping center, but need a car or taxi to the city center. 30 Shekels don't pay more! The garden is dilapidated compared to their neighboring hotel. Room service could be better. No free WiFi
I liked the pool very much and got in a good swim workout, a couple of times. No skin issues either on the saltwater pool. Not much to dislike. The website could be better and acceptance of our visa for cash was not possible.
the pool is ok. was really disappointed about this hotel. rooms are not clean, broken bed and chairs in mine. will not get back there the next time i will be in Jerusalem. not worth the room price.
Location is good as its next to the light rail. Cost is definitely reasonable for the value. Food is regional but good and staff try to be helpful. Although internet is free you have to login every day and then your bill shows a debit with an offsetting credit. Awkward. Sometimes their cleaning staff is not responsive and can be chintzy.