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I've heard a lot of positive review about Westin Nusa Dua, and now I know why. From the time you walked in, the staff will make you feel that you are the special guest. They were warm and hospitable. The idea of making the kids also a special guest made this hotel my prime destination for family vacation. The hotel it self was superb: the grand lobby, main pool, the beach, kids pool, kids club, sun loungers and cocoon everywhere, sport facilities etc. The room was good. It has a modern and destinctive design, although the balcony was too small. The buffet breakfast was great. Lots of varied food. The were two downsides I would say for this hotel ie.the depth of the pool. I mean, who wants the pool with more than two meters deep for leisure purpose? The other one was the kids activity program at the kids club. They set different activity in the different day. We were there on Saturday, but my son couldn't get the rock climbing and fishing activity because they were on the other day. Saw...
Good hotel. Royal Beach club is a good offer, but subject to ''hard sell'' from reception desk. Rooms are OK, not that big. Note: no Kingsize bed room with bath (shower only!).Excellent service. Food is good.
The pool and the thematic dinners The ladies at the front desk (reception) were not very helpful and had trouble understanding english. They didn't seem very aware of their duties and responsabilities. On the other hand, during check out, the staff was very high standard
it was the perfect hotel for our Honeymoon.we loved the staff especially Sudar and Ady!! Wonderful Restaurant at the beach side "Shore"
Brilliant location, right on the beach. Food was good and relatively inexpensive in comparison to the room rates.
excellent, has good location on cliff
Great place for vacation with breath taking views, ocean, etc.. Food & drinks are very expensive in the hotel. Only one restaurant open during the day. NO other activities (like shows for kids, evening music, etc..) in the hotel other than swimming pool.
My son was married at the hotel and I was most impressed with the service of the staff, their politeness and the facilities. I was most impressed with the young woman that checked me in for breakfast most mornings. As with all the staff she was polite and cheerfull. the remoteness from the action spots like kuta and legion but this could also be a good thing. Maybe a shuttle service to these places would be a good thing
It was the perfect exclusive abode to continue our honeymoon experience. We honestly had a wonderful stay. The only thing we could fault is the limited breakfast but that was very minor in the scheme of things.
Non-working room phone, ants in room, cockroaches in breakfast buffet area, no alcohol in in-room mini bar, leaky bathroom faucet, ineffective A/C, lack of organization and coordination amongst staff and departments, management attempts to backtrack on promises. Three star hotel at very best.
I liked the beach, and the design of the hotel Choice of restaurants and food limited, and the fact that breakfast was included with the room at the booking.com price.
It's a beautiful place! Great views and great swimming pools. Very romantic! 1. The seawater along the beach is actually quite dirty. After a few minutes in the sea, I couldn't stand it anymore and had to go back to the swimming pools which were very clean and comfortable, but hey we are at the beach and isn't it shame that you can't swim in it? 2. The internet service is not good. You need to pay a lot to have internet in your room. You can have wi-fi in the lobby area but it's really really slow and they cut it off at around 9pm, so not convenient at all. 3. The slippers are too fragile. My husband's and my slippers were both broken during the first day.
jätte jätte fin hotell städning va dåligt på rummet
bokade deluxe med oceanen men rummet var inte det vi väntade hade bott där tidigare och med bättre läge
Personal var mycket trevlig och hjälpsam,Bra läge med fint poolområde
Grand Mirage is what you would expect when staying in a spacy 5 star beach resort! Rooms are ok and have seaview, the pools are fine, there are enough and comfy beds around the pool and beach area. Staff is busy fulfilling your needs and they make sure to even clean up tiny leaves that drop in the pools. Breakfast buffet is absolutely excellent! The live music from the Panorama lounge is really loud, stops at 23.00 and can be well heard in the rooms above.
The staff always smiling and nothing was too difficult. Our 1st room obviously had smokers in previously and the smell permeated the room, however, the staff were very obliging and we were moved to another room. Well done.
Real Beef in there burgers.servise everything
Lots of activities for teenagers. Room needed to be "refreshed" (e.g. tv, airdryer, paint)
fantastic and in a great area for excellent restaraunts and quiet shopping deck chair squabs quite thin, got quite hard
We had great days in Grand mirage, Rooms were perfect only please remember to ask for third or fourth floor rooms if you want great view of Ocean, Breakfast was complete and you could find everything, facilities were great with friendly staff. During check-in they gave us two vouchers of welcoming drink but when we wanted to use it the waiteress gave us half glass instead of full, when I asked why she told me it's the instruction from the manager!! the behaviour of that guy was rud and if really their management gave this instruction I think it's not proper decision.
It was a good stay. We had for a ocean view room. But we were allotted the room in the ground floor. So we could not enjoy the ocean view. So please ensure to get the room in the third or fourth floor when you book for ocean view.
Very friendly staff - going out of the way to help; great location and view, easy access to watersports, no hidden costs - not attempting to extract money from the customer While overall quality of food in restaurants was very good, the quality and selection of desserts in the menu could be better; floor tiles in the corridor areas could do with an upgrading
Nice location - on the beach. Lots of activities - pool aerobics, water volley ball, beach yoga, kids clubs etc., Great breakfast The beach, due to the low tide, was not great. I was given the impression that the beach is private. However, there were plenty of solicitors who disturbed our privacy and secure feeling
The hotel was clean, cool and quiet. Its location on the beach was perfect, with the afternoon sea breeze taking the heat out of the afternoon sun. The room was excellent and the shower had heaps of pressure. There were plenty of sun lounges on the beach and around the pool and the waitstaff circulated constantly checking if you needed anything (both drinks and food). We moved to the Grand Mirage from a hotel in Legian, for the piece and quiet and thats what we got. The hotel food was of a good standard, if not a bit pricey however there are plenty of restaurants on the street outside the hotel. In fact the best meal we had during the 14 days we were in Bali was at Cardamon just down the road from the Grand Mirage.
Rm 32 was stunning - even more breathtaking than the pictures. A private infinity pool to die for. No
Modern design, villa very private with a nice size villa pool. Exceptional service ! The air-conditioning in the villa can be further improved.
The pool villa was awesome. The amenities and service were excellent. Highly recommend.
very out dated a bit disappointing
The hotel is very quiet. The interiors are very nice and relax. Good spa, but expensive. Helpful staff. The beach club doesn't good enough - there are no wc rooms, sometimes showers don't work. And the main problem is the clearness of the beach: 1) there is municipal beach nearby and it's not cleaned at all; as the result all garbage sooner or later swims to the hotel beach 2) the beach staff don't take the garbage in time and it's swimming in the sea. But if it was not windy the day before the beach is very nice.
I enjoyed the serenity of The Grand, it was very balinese, retained much of the baliness gardens,and furtniture. The pool area was good. Not a large hotel which I liked. Breakfast was also good. Staff were very friendly. Even though the Hotel was a short drive away from the Beach Club, and the shuttle is meant to run every two hours, they were quite flexible. Beach Club was very relaxing, good hay umbrellas, very friendly massage ladys, Nonna very strong. The Bed wasnt the best, you could feel the springs. The beach was a little rubbishy, but there were constantly people there cleaning it. Apart from that couldnt complain about anything else.
Amazing, small- sized hotel with excellent architecture. Really ergonomic areas and several choises in terms of rooming. Excellent service and relaxing atmosphere.
A small hotel away from the huge informal 5 star ones. The staff are pleasant, the pool area is lovely, the spa is great and not expensive. The private beach is fantastic but about 20 minutes walk from the hotel. Excellent restaurants and local shops are very close. The shuttle bus to the beach only runs every 2 hours - hourly would be better.
Though beach was far from hotel, we didn't need to go cuz internal environment was perfect! We got upgraded room(Pool villa), was not good for us, company collegues but I think honeymooner will love that. Nice service, nice weather, nice price, nice room. Considering of everything, it was perfect Beach was pretty far (10min by taxi) and no shower in the beach.
Excellent the staff are very friendly, helpful eventually the staff became like family. Excellent food & facalities. Good transport around the hotel.Taxis just outside. Free transport to private beach & Kuta. Very clean, fresh linen every day.
staff were great and very helpful. great pools and spa. the place has a nice bali feel about it. a nice breakfast each morning. not to big and busy. the hotel is in need of a bit of money spent on maintenance, both lifts were not working. timber handrails to the pools were rotting and unstable. tiles in the pool were loose.
We spent the last two days of our stay in Bali in this hotel. Rooms were very nice. Clean and big. Service was nice. We liked everything. The hotel is not just close to the beach but it has a private beach were you are transported by a shuttle bus (about five minutes route). We rented a motorbike nearby that we used it to go to the beach and visit other places.
The rooms are quite big, and in fairly good order as opposed to other hotels that have not been maintaned or left to run down through out the island. The staff are quite friendly and tend to rememebr your name and are more than willing to help with an enquiry you may have. The buffet breakfast was again better than other hotels i have stayed at in Bali. However i still find it very American with a poor selection of breakfast cereals. However the fresh fruit and pastries and eggs cooked to order on the spot are great. If you want a good coffee you'll have trouble finding this in Balil in general. If you want to avoid the hustle and bustle then the Grand is a great option. It's only a 3 minute walk down to the shops or restaurants. Our stay was extremely pleasant except for on departure where there was a miscommunication between the reservations manager, ourselvses and booking.com. Booking.com informed us that they had matched an alternate websites price (we found one for $11Us a night cheaper elsewhere). Upon check out the hotel had not been informed and a small argument/re-negotiation of our price ensued. After a 30 minute wait the Grand staff were slightly reluctant but pleasant enough to match the quoted price. There is no gym, and the hotel doesn't connect to a beach, however its only a 4 minute motorbike ride away or 25 minutes to padang padang. Overall i would happily stay here again.