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Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
In central position near beach and centre
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
the room was cheap
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
I liked that the hotel was very central with plenty of parking
very comprehensive selection at breakfast.first class.
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
Location Needs refurbishing badly.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
sea view hotel staff
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
This ws our 2nd timeto stay at this hotel and the owner was as friendly and helpful as ever. Breakfast fantastic
Friendly staff, excellent breakfast, good rooms, great location - quiet side street but within easy walking distance (less than 5 mins) to the shops, restaurants, park and beach. The Hofkamers also had something which is a bit of a rarity in many hotels - a double room with TWO comfortable seats in it!!
Very friendly staff. Breakfast was excellent with a vast choice, all tastes catered for. We ordered double room - but ended up with two single beds!!! Not good for romantic weekend!
the friendliness of the staff nope
Very friendly staff and excellent location
Excellent breakfasts, good Internet connection, convinient location in the city and and in general very good service I don't remember such things
Very friendly, conveniently situated, great breakfast, would stay again
Really comfortable and staff excellent as was the beakfast.Would recommend the hotel.
Staff very welcoming and friendly. Great hospitality. Nice family atmosphere. Would definitely stay there again. Room for single person a bit on the small side. Would have like tea/coffee making facilities in room.
Noisy room (building work outside) was replaced by more adequate room Helpful hotel people, whatever the matter 2Nd room got had shower only, at the same price as room with bath Payment by cb upfront, at arrival.
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
it was in an ideal location for shops and bars
Nice location, fair price-quality relation Bathroom, no parking closeby
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
Location Lack of WIFI anywhere in room
It is a well run hotel. Apart from the fact that it was very difficult to get cold water out of the cold tap in our room (it was always tepid), the style of the shower made for some very difficult manouvers to stay within the shower curtain.
it was situated in the town and near the harbour. you had to wait for the hotel to open the outer door to reception if you was late out as they locked it. what a pain!!!
I had a very good night of sleep and enjoyed a fantastic breakfast - enormous choice -
Rooms in the hotel were very clean. Parking your car can be a bit of an adventure. Staff were very friendly and welcoming. Easy access to all the facilities, central for shopping, seafront& harbour, it is ideally situated. Would not hesitate to use the hotel again.Never had the opportunity to see the roof garden weather was quite poor. Very good value for money.
we went my boyfriend and me foe a small honey moon and they gave as a felicitation card and a cava bottle as a present it was really nice
Location. Close to shops, restaurants and port. Road noise. No tea/coffee making facility in room
too noisy and no view on the port
The hotel is just in the middle of the street where the of the marina, in the middle of the harbour area. Great staff, nice breakfast, soft but VERY comfortable beds. Bathrooms are looking new and modern. The room had a window to the street but was relatively quiet, noise from the hotel was very low. Cleanliness and service were optimal.
Excellent breakfast, small but perfect for overnight stay.
Great location next to the yacht basin and the pedestrian shopping street. Good choice of eating places adjacent
Fungerade bra för vår familj med 2st barn.Tvådelat rum med rätt ny inredning.Bra läge nära strand och stan, mycket bra frukost. Mycket vägarbete runt hotell, och de byggde även ett hus på andra sidan gatan.Men med 2st barn blir det inte så mycket sovmorgon ändå.
Friendly helpful staff and sea views No bar
15 minutes from railway station, 5 minutes from shops road works outside at moment noisey daytime
room and view n/a
Location (sea-view and close to the city center) Old furniture, some things were damaged/broken, noisy, thin walls, maid starts to clean rooms early in the morning, concierge seemed unorganized and tried to handle different people at the same time, breakfast was ok (nothing fresh, nothing healthy), road constructions in front of the hotel
very helpfull staff. position of family room in relation to the sea view.
sea view tiny room
Helpful staff,clean & modern roomsrelaxed atmosphere Not much choice of food
rooms with a splendid seeview
everthing was satisfactory.
Situated at the seaside The hotel
Courtious staff, clean and quiet hotel in a great location.
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
Proximity to the centre Quality of room, unfriendliness of staff
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
It was convenient for our purposes. We used little of the facilities
all of it breakfast was not for me
Central position and excellent view from window
It was very close to the train station, which was very comfortable for me, since I was coming by train. Nice view from the room. Excellent wifi connection from the room, there was even a pc in the lobby which was quite handy too. There was only one heating device in the room which was not enough for the room and the bathroom. The windows of the bathroom were not hermethic, therefore it was quite cold. It was snowing while I was there, and entering the bathroom was not pleasant being under heated.
Generally welcoming, excellent location, good quality food at breakfasts and other meals
Very friendly and helpful staff and an excellent restaurant
We enjoyed the friendly service. The Hotel and rooms were all as described. Thanks, Robert
good location,clean comfortable rooms,reception staff were on the ball and made sure all our needs wre catered for no noise at night and a reasonable breakfast buffet
Good breakfast - friendly staff
All round 10 out of 10 for this hotel. Easy to find, across the road from railway/bus station. Friendly reception. Immaculate and spacious room with dockside views and good double glazing if you want to keep the noise out. Handy for the local shops and nightlife and an excellent breakfast. Freebie WiFi was perfect.
Friendly staff, good restaurant, good location near station but quiet
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
the staff were very helpful breakfast
A good central hotel with excellent staff always willing to help
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
Car parking arranged well. Good central location.
location not really ... maybe a missing restaurant, bar was closed
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
Very clean, friendly staff, excellent breakfast, good location
closeness to ostend
the breakfast,and the bed was clean and comfortable. rooms very small,imposible to allocate an extra bed for a child.Tv remote control didn't work. Shower incredible small.
Reception Staff were excellent and very helpful with recommendations on places to visit and how to get around .Breakfast staff also very good .The location is excellent and would be hard to better in the city .
Cosy little hotel with nice employees. My single room was small, no W-Lan in room.
Good location, and very good family room. Double room at the back was small and had a terrible view.
Thestaff were very obliging and hepful and the breakfast provide very good value for money
Buffet style breakfast, excellent breakfast staff, nothing to difficult to do. Its our 2nd stay in 18 months and think its a friendly hotel easy to find, parking round the corner at the casino. Rooms clean.
The location of the hotel is great and the breakfast we got was nice.
Our sheets were clean but had stains on them, my pillow was the most uncomfortable pillow ever. Not enough plugs in room. Not enough TV stations. The noise outside kept us awake all night.
central location , friendly helpful staff no full shower in bathroom no tea coffee facitities
the location, very close to the beach/shops/restaurants & The cleanliness of the hotel
Good location near the beaches; quiet. Rooms are a bit small for 2 persons, beds are separate, mattresses a bit too soft.
good location friendly staff good sauna stones throw from beach and tram v good japanese restuarant opposite A little pricey for a 3 star
Breakfast buffet was excellent Parking charges at the hotel were extremely expensive
The staff were very friendly and helpful, breakfast was also very good. The rooms were clean and tidy, with sonsistently hot water at a good pressure for showering. The batch was fairly small which made showering difficult without getting slightly tangled in the shower curtain.