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Excellent service provided by front desk staff.
It is a nice setting in the park. The restaurant service was indifferent, and our waitress had not been trained. The room cost too much for the value received. This hotel is more like a three star hotel than a four star. The neighborhood is sterile. The internet offering was expensive, and imposed download, upload and usage limit (how 20th century). I would not recomment this hotel to anyone.
Nicest hotel in Pamplona....perfect for San Fermines if you want to sleep at night...10-15 min walk to all the action.......even the matadors stay at NH Iruna Park
Services good 10 to 20 minutes walk to the center of the city
clean. per my expectations. 1. price for internet services is too high compared to other hotels. For example, in a Parador the charge is 2 Euros for 4 hours... 2. Location is too far from center of town.
Hotel staff got us 3 (out of requested 4) tickets to bullfight. No minimum charge for room service (just wanted coffee, and it came very quickly).
they made me pay additional 20 euros for checking out 2 hours past limit time, althougt i asked for permission the day before
Good enough breakfast. Easy free parking outside the hotel. Very good price
.central location and close to good restaurants A little too expensive
Wireless service was overpriced and poor quality connection. It would put me off using any nh hotel in future. I could not access my emails through a vpn as there was interference in the internet connection. This is a major negative to using the hotels again. I have used nh hotels in Vienna and Frankfurt as I go to both locations regularly on business
The staff were excellent. We booked a double and intended to share with our daughter to save a bit of money, but the hotel staff gave us a n extra bed for no extra cost!
Position. Room very nice and well furnished. Not many international tv channels. Restaurant too expensive. Pay wifi connection
Clean and central to the centre Restaurant is expensive
We were given a 5th floor room with good views over park to mountains. The staff were pleasant and helpful. The price for the car park was a bit high.
Very close to the Old Town and Park. The room had a balcony overlooking swimming pool although we did not have time to use it!
proximity to the old town breakfast was very ordinary ...especially when i paid 1700 usd for 3 nights. no free internet ...big downer for that room rate , being san fermin, they gouged me hard, like a bull
Price Facilities Location
Helpful friendly staff, remedying minor problems (TV/computer access) within minutes. Excellent dinner in "Gourmet" restaurant, although as we were only guests eating there that evening it lacked atmosphere. Hotel's excellent situation would make me stay there again. A Menu of the day was displayed prominently in the hotel but did not seem to be available in the restaurant in the evening. The "Gourmet" menu was enjoyable but it would have been nice to have the cheaper alternative. Perhaps a misunderstanding?
The fact it was central to the town but because Pamplona was so attractive we did not spend much time in the hotel. No
I liked the convenience of location to the old town area. The nights were also very quiet which was important to me. My window was partially blocked due to improvements being made on the front terraces. So my terrace was inaccessible and I could not see out a window.
Mycket bra hotel med modernt designade rum. Fräscht badrum. Fantastisk frukostmatsal i ett ombyggt kapell.Lite dyr men absolut prisvärd frukost,världens godaste apelsinjuice,varm lagad frukostmat görs a la carte,gott kaffe,bästa skinkorna osv.Läget på hotellet perfekt för att utforska gamla staden,lite svårt att hitta men väl där klarar man sig utan bil.Flera trevliga tapasbarer utmed gågatorna inkl Hemingways tillhåll vid torget Lite störigt från tivolit nedanför hotellet men inget stort problem.
Utmärkt läge i kanten av den gamla stan. Vacker utsikt, lugnt läge.
Ett mycket trevligt hotell! Bra läge. Prisläget kontra standarden på hotellet och rummen är outstanding. Mycket serviceinriktad personal. Härliga rum. Rent. Snyggt. Sköna sängar. Kan inte bli så mycket bättre för detta pris! Absolut nada!
Centralt läge. Intressant byggnad. Nytt och fräscht. Egen parkering. Svårt att hitta dit med bil.
Restaurant staff refused or could not speak english
It is a hotel whose facilities are superior to it's class It is close to train station (10 min by taxi) but not that close/ easy to find by foot.
Very good hotel, facilities and staff were wonderful and very service minded.
staff very friendly and accomodation and restuarant all of a high standard and very good value for money
It had all the mod-coms (excellent en-suite, wifi, airco, fridge) and high-quality accommodation for a very reasonable price. Extremely good value for money.
It is comfortable and all was clean
friendly staff,excellent value,air conditioned,and underground parking for the motorbike excellent
Very friendly and helpful staff, nothing seemed too much trouble and they were so very polite and always had a smile to boot!
Staff freindly and clean and comfortabkle soroundings and secure parking
Easy to find and good carpark a little out from the centre of the old town, but public transport was good
wi fi did not work properly.
Had good memories ofabba burgos Rooms too small. Everything is aimed to be no more than correct. A bit far away from city center
Room amenities were fantastic.
Very central in relation to hospitals. Frigo was plenty of bottles of water opened. Looks like that staff do not review with attention how previous deal with minibar ...
Located next to beautiful park, close to Pamplona center- about 10 minute by bus, quiet, well equipped rooms.
Close to food and convenience stores. A 15-20 min walk to the old town-city hall. There is also a bus nearby. Breakfast was delicious and staff was very helpful. There is a park right across the street and it is walking distance to the bus station (25 min). AC and wifi worked great.
Helpfulness of staff
I had a very pleasant stay, staff were excellent and were most helpful
location, modern hotel, great room, nice restaurant / bar with good breakfast buffet
Far enough from the festivities to not feel overwhelmed with the chaos of the festival. far walk to San Fermin festival. In July it gets really hot and there is no pool or lounge area outside.
Very accessible, most comfortable, extremely welcoming, real value for money None
The hotel had efficient staff , who had command on several languages , as one might suspect from a hotel largely catering to business clients as well as well as tourists. The room was very good , although the views at the back of the hotel are somewhat lacklustre. Breakfast was very good, as were all the facilities, although the hotel had a somewhat cold feel. The hotel is a reasonable walk from the old town ,and in winter this might be a problem, as buses and taxis seem to dispear quite early in the evening
The rooms were lovely overlooking the square and the staff we're accomodating The food in the restaurant was not as good as the hotel difficult to gain access by car
Very helpful staff. Superb room. Wonderful facilities. Car was taken from outside front door to car park and returned as we left. Difficulty in finding the hotel in the car. Because of the pedestrian areas it was very complicated to get to it. However the hotel reception staff were helpful in the utmost and eventually we made it although without SATnav I suspect it would have been impossible.
clean and modern within the old facade
Fantastic location, charming staff, lovely big rooms especially luxurious bathrooms
Welcoming and very helpful staff. The hotel is just a few steps from all the important sights of Pamplona. The best air conditioning and heating system we've come across - no noise and no draughts
Excellent room and excellent air conditioning. A very central hotel in Pamplona but there are many closed streets so access is difficult. Once I found the way the staff were very attentive and helpful.
It is a nice clean,comfortable hotel. Helpful staff. Good location very close to the university. The restaurant serves excelent food.
The hotel is about 20 minute walk outside the main area of Pamplona but that was actually the best thing as you had to walk through this historical park which has all the old fortress walls and gates into the city which is just spectacular. There are also some really good deli's and bars on the street its on.The room sitself was so lovely and really clean.Staff were so helpful. I would have given anything for a pool but hey! this hotel had everything else, you can't have everything!
Helpful staff I booked a double bed and got twins.
Free minibar was excellent Couldn't check in until 12
The room was comfortable, impeccably clean and modern The hotel was just too noisy for us. When we arrived at 4.00pm, the area seemed very quiet, but as of 11.00pm, things changed. The surrounding bars and restaurants started filling up and there were people in the street, talking loudly until 1.00am. At 1.30am all the restaurants started pouring their empty bottles into the recycling bins in front of the hotel. I tried to switch on the air conditioning to block out the noise, but it was not working.
Friendly helpful staff who spoke good English. Availablity of a garage was most welcome. Quite far out from centre of city (good 20 minute walk).
Excellent value for price I paid. Very convenient location, complimentary mini bar and afternoon lobby coffee and tea service, quality and comfort, quiet, clean and well taken care of work out room had 2 stationary bikes and weights
Very modern comfortable clean room, free mini bar, staff very helpful. The location was good, it was close enough to City centre to be able to walk in about 15 minutes, but far enough out to be quiet. Have stayed there before and would stay again. Thought the car parking at 15.50€ per night was expensive
rooms were clean, comfortable. Staff very helpful. I thought it was closer to the center. Wasn´t the best location for touring the city center, but certainly a manageable walk.
Staff was very pleasant and helpful in every way I have no complaints
wonderful standard of service and comfort
location, beautiful converted palace breakfast was just ok
First class accommodation with high level of service from bilingual and friendly staff that made our stay very enjoyable. The Hotel is beautifully furnished. It's very convenient location.
absolutely superb and impressive
Perfect. From the booking to the check-out... One of my best "hotel" experience so far. We requested a baby bed through booking.com. An hour after the confirmation we received an email from the "Palacio Guendulain" telling us that the baby bed will be ready for us! In addition, our room was big, very clean, staff was nice, smiling and helpfull. This should be a 5* hotel. Maybe a better choice for the breakfast.
Beautiful new hotel in an old palace, the location was perfect for wandering around Pamplona old town.
The elegant decoration of the common areas and rooms, the building is an old palace refurnished. Beautiful no
The fact that there was never even the hint of a complaint or a problem. Difficulty in finding it but the staff took my car and got rid of it immediately. Thank you Santiago.
Friendly and helpful at the reception. Fine location in the city. Correct room and breakfast services
Convenience for the `Old Town` Room 511 was below the restaurant so it was quite noisey from 6.00 am onwards
All aspects good, especially location near old town. -
Nice Hotel in good position in Pamplona. Free wifi connection.
NIce and relaxing easy to find in the city. very nice over night stay
the staff at the hotel were very friendly and efficient. The location was excellent.
Good location, bathroom with natural ilumination. Insuficcient space for breakfast, the hotel is not exactly new.
Good location, 5 minutes walking form the historic town centre. Service-minded employee at reception desk. Excellent breakfast.
The staff was very friendly and helpful.
The hotel was clean and bright and very close to the old town square. Staff were very welcoming and friendly. The decor of the room was slightly dated.
The staff were excellent, could not have been more friendly or helpful. The location is atrocious. There are no facilities there at weekends - the hotel restaurant is only open Monday - Thursday and there is nowhere in the vicinity to eat in the meantime, except McDonald´s. The bus service to town only runs every half hour. Especially given all this, the price was atrocious, representing a fourfold increase on normal rates because of San Fermin. I would not stay there again.
exalent hotel comfortable room fair price
The room was very clean and comfortable There was no 'pay for view' available and my first language is not Spanish
Modern, clean & functional
Due to the fact that most of the gests come because of the Bull Run and have to get up early in the morning the Hotel adjusted the service (breakfast and coffee) to our needs. That was very thoughtful. The hotel is in the Industrial center, but since the shopping mall wit the restaurants is near by and the bus stop is round the corner it is not such a problem.
Convenient location for shops and the motorway. Quiet hotel, with buffet breakfast included. Good value food in the evening too. Secure car parking.
Very clean & comfortable room, free wifi & car parking on-site, surprisingly quiet. Restaurante clean, functional with fairly limited but adequate menu. Only 1 bath towel in room, probably own fault should have asked for another one.
Excellent location for traveling to city and to get back to highway. Very modern
Once we found it the hotel was well above our expectations in terms of accommodation. Very quet and comfortable The food was awful in the evening - we wished we had gone out to eat rather than eating within the hotel.. Breakfast was good.
good, eaasy access, free internet rooms are very cold indeed
it was slightly outside the downtown area and therefore quiet and good for sleeping the checkout process was painful
Location ideal for the conference centre, good reception staff and efficient breakfast.
Pleasant and helpful staff. Free internet use would have been much appreciated.
Close vicinity to seminar location, on main street to town, clean, rooms are sound proof. My room was cleaned everyday despite the 'do not disturb' sign hanging outside the door, left me feeling I had to lock things away everyday. Language barrier at times. Dinner only served after 8.30pm (travellers are not used to local custom so maybe hotel should cater to international travellers too)
It was very clean and quiet.
some hote staff not helpful.
Clean, quiet and within walking distance to all the downtown activities. Most staff were helpful. Would have been nice to have an electric kettle or coffee maker in the room.
Clean hotel. Courteous staff. The business centre should have a printer connected to it.
We were there for the San Fermin festival. Excellent hotel. Clean, good sized rooms. Away from the bustle of the festival but easy to get to. The hotel staff was great. We arrived with what we thought were tickets to the bull fight. They were not. They immediately got on the phone and found tickets for that evening's bullfight. While, like every other place in the world, we had to pay a premium to get the tickets, the hotel staff negotiated for us and got us tickets in less than an hour. no
It is very close to the hospital, está al lado del hospital universitario de Navarra La cama de matrimonio es muy incómoda; deberían cambiar el colchón. Bed was ver unconfortable, it should be changed.
nice,clean.efficient staff. Good deal.
Clean apartment The kitchen was locked and we could not use it.
Tout était parfait. Chambre très bien située, moderne, spacieuse et confortable, de même que la salle de bains.
Very good for families, you can wash, dry and cook) Reception and rooms in different places. Reception close at 11 p.m., so if you arrive later you can stay on the street.
Very helpful staff in the office. Good location to get to the centre of town on the bus. Quiet at night A little walk with the bags from the parking. Slightly dated decor and fittings
Location I specifically asked for a double and got a twin even tho the hotel seemed fairly empty.
The hotel was modern, clean and had plenty of room.Itad very good faciltys
We stayed in an apartment with two bedroom each with twin beds. It was a spacious apartment with a good-sized living and dining area. there are plenty of free parking on the street. The common area and the elevators can be quite smoky.
The suites were top class and very comfortable with a separate living area and bedroom. The staff were very friendly and always willing to help with any enquiries. A bit removed from the centre of Pamplona so a bus or taxi is normally required.
the view looking over the hills
Although the apartment was quite a distance from the city centre, it was conveniently located on a bus route. Also, being an apartment the lounge and kitchen areas made the stay much more comfortable. We travelled with a group of people so having that allowed friends to hang out together. The smell of the corridors was slightly strange, and all the rooms lacked a fan (as well as a/c).
You get a whole appartment to yourself. You need a car, although public transport is available. By car, ten minutes takes you to Pamplona.
Upon arrival we were greeted by the receptionist who was excellent. He showed us maps of the town centre, the bus routes and explained everything in very good english! Explained where restaurants were and the best places to eat. Most helpful and very accommodating. Highly recommend. The rooms were spacious, clean and everything that we were looking for for a family of 4. The inclusive breakfast is not worth the money you pay. It is expensive for juice and toast! You are better off not taking the inclusive breakfast and just going to the cafe downstairs and ordering your own.
very clean no
so much space it really was a suite or more like an appartment had a little difficulty finding the hotel even with sat nav
2 bedroom suites are real flats with plenty of space and privacy. 3 kms from the center of pamplona