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When we arrived, we were pleasantly suprised by gifts from management. There are quite many sport activities in the hotel. Animation program is good. Staff was polite, but cold and without single smile.
very clean,good food,excellent animacion,good size of pool....-that was a super holiday in this hotel for our family! It is simply impossible in the first trace to find the hotel! Map give no informacion how to drive in.We spend 2 hours searching!!!
Breakfast. Quality of beverage (coffie and any other drink far below a 4 star hotel standard)
spacious rooms, good swimming pool Breakfast was not with good quality or fresh products (boiled and scrambled eggs were cold, coffee taste...cake not fresh
It's a fantastic hotel , really amazing, clean and worth for money. this hotel is a grea hotel to stay especially with family...............it was really good and looking forward to come again. Location perfect, Meals excellent and great shows from the annimators as well. Thanks Amanda Azzopardi, Malta
We were to pay 574 according to booking but we got the bill which was 150 euos over the bill. We feel mislead. Your form should ask for age of child upon arrrival and calculate according to that so customer know what they expect to pay and can decide accordingly as it was very inconvenient for customer There was communication problem.We missed flight & phoned we could not make it.But if they can change our booking we will take flight following day they said it is alright. But they added no show later to the bill laterThey told us that your family cancelled to visit while they said they were on their way to visit us.Internet not working told will not have to pay but were charged bill
I would struggle to say anything positive. Staff unhelpful, not even approaching you at the desk just sitting there and mumbling. Outdoor pool advertised, asked staff what time it opened, told 9am, go to pool to find no water in it. Told about restaurants and grill bar being open until midnight, go for something to eat at 2130 to be told restaurant not open until May, this is April. The only other restaurant in the hotel closed at 2000 hours. Told to walk to golf hotel for dinner, closed at 2200 hours and staff most unhelpful as if I was a burden. Tried to use the gym, told opened at 9am. Brekfast finishes at 10 am, if this is a sports & leisure, complex why open the gym that late, people like to use gymnasiums then eat, this timing issue prevented that happening. V poor experience.
The rooms were clean and good for a family stay. I would recommend this place to others The staff where unfriendly, asking them for some information was close to impossible and breakfast needs to be upgraded.
We like it very much. It is located in a quiet area ideal for families. Many activities for childen, swimming pools, playing areas.The staff was very helpful.
Good hotel for that price If I wouldn't have navigacion I wouldn't find it.
Hotellrummet var fräscha och bra, familjen på fyra bäddade ner sig I två dubbelsängar utan problem. Fräscht badrum. Väldigt fint poolområde. Skandalöst dyr middag på hotellet, 20 Euro för BARNmenyn på buffén (och buffén är det enda som serveras på restaurangen, man kan dock få slubbiga pizzor I baren om man inte är kräsmagad). Frukostbuffén var stor I formatet men ganska så torftig till sitt innehåll. Och att servera blaskigt automatkaffe på frukostbuffén borde vara under ett fyrstjärnigt hotells värdighet.
As a relatively new hotel, the staff and especially the night manager, went out of their way to make our stay a memorable one.
Spa in this hotel is just what you need after a road trip through Italy. Marco was so helpful and attentive, thanx a lot!
The hotel and rooms were very new and clean. The breakfast was excellent as well as pool area.
The breakfast The shower was plugged up and water all over the floor
there was no entertainment in the hotel for the guests , you had to go down to the animation area .
The staff were efficient,courteous, professional and friendly. The rooms were exceptionally clean and well appointed. Food and bar service was good and the breakfasts provided were more than substantial and good quality. The hotel has great views and is in a fantastic location for enjoying the benefits of Lake Garda and the surrounding area. We even jumped on the train at the local station for a direct fast train link to Venice. PERFECT! The only improvement that I could see was that the mattress in the room was exceptionally hard.
The hotel was very clean and the surrounding really great. The location is also very good. The breakfast was very very poor with a very limited choice. During our stay the lift was out of order for three whole days.
good small hotel, basic equipment, for families with children
Hotel staff is very nice. Facilities are renewd and nice. Nice view. Excellent for families with kind.
It was a very family friendly hotel with great access to local sights and to the lake.
the breakfast fits children's needs, the children area near the dining room is an excelent idea which gives parents some free time Nothing
Excellent for staying with kids.
Perfekt läge, stort rum, bra service, god frukost Lite trångt i badrummet
Ett utmärkt bra hotell med trevlig personal och tyst läge. Parkering på gården. Frukosten särklassigt bra!
Utmärkt läge I övrigt inte särskilt attraktivt Plastöverdrag på tygstolar tyder på att man väntar sig så smutsiga gäster att man måste skydda sina möbler - inte särskilt inbjudande. Dåligt badrum med risk att man halkar. Gammal tv
Mycket bra läge. Vi hade utsikt över sjön. Bra frukost. Trådlöst internet var väldigt dyrt. 5 euro för en timme. Det fanns bara timmar att köpa. Inte för längre perioder.
The grounds are extremely well maintained. The apartments are very comfortable and have a wonderful aspect. The staff are very friendly and efficient, as we did not have a car they volunteered to take us shopping. We will go back but next time hire a car. Remote if you do not have a car and the roads leading to and from the resort do not have pavements.
Great pools - pleasantly quite vis-a-vis other areas of Pescheira - The people who operate the Villas, Ca Viva, were very firm about rules etc to the point of being almost intimidating. Several things did not work in the Villa - Washing machine flooded, floor was not clean (hadnt been mopped) etc.- Constant traffic jams between 9.30am - 1pm between hotel and Pescheira
The hotel was clean,friendly staff and good meals.Pools were excellent.A car is almost a must here but their is buses to get around.
The staff were extremely friendly and very helpful.
the proximity to the Lake Garda and the size of the rooms The bed was too small for me 6ft3 and the price for the room excluding breakfast was a bit too much considering other hotels. However we chose the hotel because of the proximity of the Lake Garda. In total we paid 126 for the 3 adults including breakfast.
Good friendly staff, swimming pool Breakfast should be included in rate, decor looking a little old fashioned though clean
Staff very helpful, polite and friendly. Pool simple but nice. Rooms are clean, comfortable and very spacious with balconies. Very good value for money and breakfast was excellent. Bar had limited drinks
Excellent customer service with advice on what to see and do. Good value breakfast.
The hotel staff were superb, we arrived at the hotel 2 hrs early for check in and they have the room ready for us. Our room had a fantastic view of the Lake with a balcony that we were able to sit out on and watch a beautiful thunderstorm. The room was a slightly odd shape and could really do with a freshen up. There were used toiletries in the shower from the previous guest.
We really were impressed with the friendly staff -day and night-at Hotel Puccini.It was a memorable stay. We were given great tips on bike tours, villages to visit, and places to eat-and we took them all. The breakfast was great, and the staff couldn't have been more attentive. The location was perfect, and it has a beautiful pool. The short walk down to the lake was beautiful, as is Lake Garda. No.
everything it was brilliant we want to come back again
Excellent Location beautiful surroundings........ local amenities very good None
Hotel very clean. Clean towels everyday. Staff very friendly and helpful. Hotel very near to lake, nice swimming pool, nightlife, theme parks. Excellent location. i prefer normal tiles to fitted carpet in rooms.
Läget var kanonbra Frukosten (alltid bara så där i Italien)
Perfekt läge Parkeringen! Vi skulle bara lämna i väskorna och fråga var vi skulle parkera.På några sekunder var parkeringsvakterna där och det kostade oss 400:-. Receptionisten skulle ha snabbt upplyst om att man ej fick stanna utan att man skulle flytta på "avspärrningen" framför hotell entren istället (det står bara på Italienska så kan man inte det så är man blåst)
Trevligt hotell med tillmötesgående personal. Bra läge och lättillgängligt med buss samt närhet till restauranger och nöjen. Nej
Ligger I centrum, nära till buss, tåg & båt. Köp inte frukosten.
Nära sjön, trevlig reception, Knarrande obekväm säng, hårda filtar och mycket oljud på kvällen utanför och enbart vitt bröd till frukost ( vanligt i Italien)
Unusually good breakfast with fresh fruit and pastries, and comfortable, if small, rooms. Lovely swimming pool for the hot weather. Decor a bit brutally modern. Staff very willing. Convenient location with parking for car-users, and 15 mins walk to tourist centre of Peschiera old town. Good value for money.