Hotellrummet var fräscha och bra, familjen på fyra bäddade ner sig I två dubbelsängar utan problem. Fräscht badrum. Väldigt fint poolområde. Skandalöst dyr middag på hotellet, 20 Euro för BARNmenyn på buffén (och buffén är det enda som serveras på restaurangen, man kan dock få slubbiga pizzor I baren om man inte är kräsmagad). Frukostbuffén var stor I formatet men ganska så torftig till sitt innehåll. Och att servera blaskigt automatkaffe på frukostbuffén borde vara under ett fyrstjärnigt hotells värdighet.
We like it very much. It is located in a quiet area ideal for families. Many activities for childen, swimming pools, playing areas.The staff was very helpful.
The rooms were clean and good for a family stay. I would recommend this place to others The staff where unfriendly, asking them for some information was close to impossible and breakfast needs to be upgraded.
When we arrived, we were pleasantly suprised by gifts from management. There are quite many sport activities in the hotel. Animation program is good. Staff was polite, but cold and without single smile.
We were to pay 574 according to booking but we got the bill which was 150 euos over the bill. We feel mislead. Your form should ask for age of child upon arrrival and calculate according to that so customer know what they expect to pay and can decide accordingly as it was very inconvenient for customer There was communication problem.We missed flight & phoned we could not make it.But if they can change our booking we will take flight following day they said it is alright. But they added no show later to the bill laterThey told us that your family cancelled to visit while they said they were on their way to visit us.Internet not working told will not have to pay but were charged bill
Good hotel for that price If I wouldn't have navigacion I wouldn't find it.
Breakfast. Quality of beverage (coffie and any other drink far below a 4 star hotel standard)
very clean,good food,excellent animacion,good size of pool....-that was a super holiday in this hotel for our family! It is simply impossible in the first trace to find the hotel! Map give no informacion how to drive in.We spend 2 hours searching!!!
I would struggle to say anything positive. Staff unhelpful, not even approaching you at the desk just sitting there and mumbling. Outdoor pool advertised, asked staff what time it opened, told 9am, go to pool to find no water in it. Told about restaurants and grill bar being open until midnight, go for something to eat at 2130 to be told restaurant not open until May, this is April. The only other restaurant in the hotel closed at 2000 hours. Told to walk to golf hotel for dinner, closed at 2200 hours and staff most unhelpful as if I was a burden. Tried to use the gym, told opened at 9am. Brekfast finishes at 10 am, if this is a sports & leisure, complex why open the gym that late, people like to use gymnasiums then eat, this timing issue prevented that happening. V poor experience.
It's a fantastic hotel , really amazing, clean and worth for money. this hotel is a grea hotel to stay especially with family...............it was really good and looking forward to come again. Location perfect, Meals excellent and great shows from the annimators as well. Thanks Amanda Azzopardi, Malta
spacious rooms, good swimming pool Breakfast was not with good quality or fresh products (boiled and scrambled eggs were cold, coffee taste...cake not fresh
Excellent for staying with kids.
The hotel was very clean and the surrounding really great. The location is also very good. The breakfast was very very poor with a very limited choice. During our stay the lift was out of order for three whole days.
It was a very family friendly hotel with great access to local sights and to the lake.
The staff were efficient,courteous, professional and friendly. The rooms were exceptionally clean and well appointed. Food and bar service was good and the breakfasts provided were more than substantial and good quality. The hotel has great views and is in a fantastic location for enjoying the benefits of Lake Garda and the surrounding area. We even jumped on the train at the local station for a direct fast train link to Venice. PERFECT! The only improvement that I could see was that the mattress in the room was exceptionally hard.
the breakfast fits children's needs, the children area near the dining room is an excelent idea which gives parents some free time Nothing
there was no entertainment in the hotel for the guests , you had to go down to the animation area .
good small hotel, basic equipment, for families with children
Hotel staff is very nice. Facilities are renewd and nice. Nice view. Excellent for families with kind.
Perfekt läge Parkeringen! Vi skulle bara lämna i väskorna och fråga var vi skulle parkera.På några sekunder var parkeringsvakterna där och det kostade oss 400:-. Receptionisten skulle ha snabbt upplyst om att man ej fick stanna utan att man skulle flytta på "avspärrningen" framför hotell entren istället (det står bara på Italienska så kan man inte det så är man blåst)
Ligger I centrum, nära till buss, tåg & båt. Köp inte frukosten.
Nära sjön, trevlig reception, Knarrande obekväm säng, hårda filtar och mycket oljud på kvällen utanför och enbart vitt bröd till frukost ( vanligt i Italien)
Läget var kanonbra Frukosten (alltid bara så där i Italien)
Trevligt hotell med tillmötesgående personal. Bra läge och lättillgängligt med buss samt närhet till restauranger och nöjen. Nej
everything it was brilliant we want to come back again
the proximity to the Lake Garda and the size of the rooms The bed was too small for me 6ft3 and the price for the room excluding breakfast was a bit too much considering other hotels. However we chose the hotel because of the proximity of the Lake Garda. In total we paid 126 for the 3 adults including breakfast.
Good friendly staff, swimming pool Breakfast should be included in rate, decor looking a little old fashioned though clean
The hotel staff were superb, we arrived at the hotel 2 hrs early for check in and they have the room ready for us. Our room had a fantastic view of the Lake with a balcony that we were able to sit out on and watch a beautiful thunderstorm. The room was a slightly odd shape and could really do with a freshen up. There were used toiletries in the shower from the previous guest.
Excellent customer service with advice on what to see and do. Good value breakfast.
We really were impressed with the friendly staff -day and night-at Hotel Puccini.It was a memorable stay. We were given great tips on bike tours, villages to visit, and places to eat-and we took them all. The breakfast was great, and the staff couldn't have been more attentive. The location was perfect, and it has a beautiful pool. The short walk down to the lake was beautiful, as is Lake Garda. No.
Hotel very clean. Clean towels everyday. Staff very friendly and helpful. Hotel very near to lake, nice swimming pool, nightlife, theme parks. Excellent location. i prefer normal tiles to fitted carpet in rooms.
Staff very helpful, polite and friendly. Pool simple but nice. Rooms are clean, comfortable and very spacious with balconies. Very good value for money and breakfast was excellent. Bar had limited drinks
Excellent Location beautiful surroundings........ local amenities very good None
The staff were extremely friendly and very helpful.
Perfekt läge, stort rum, bra service, god frukost Lite trångt i badrummet
Utmärkt läge I övrigt inte särskilt attraktivt Plastöverdrag på tygstolar tyder på att man väntar sig så smutsiga gäster att man måste skydda sina möbler - inte särskilt inbjudande. Dåligt badrum med risk att man halkar. Gammal tv
Ett utmärkt bra hotell med trevlig personal och tyst läge. Parkering på gården. Frukosten särklassigt bra!
Mycket bra läge. Vi hade utsikt över sjön. Bra frukost. Trådlöst internet var väldigt dyrt. 5 euro för en timme. Det fanns bara timmar att köpa. Inte för längre perioder.
Låg på gångavstånd från järnvägsstationen,vänlig personal,rent och snyggt och tyst och fridfullt,pool med låst grind så ingen kunde gå ner tidigt och ta solstolar bra. Jag kan inte komma på något att klaga på och inte mitt ressällskap heller.
Mycket trevlig och tillmötesgående personal. Bra och välskött pool. Lagom gångavstånd ner till stan.
Personalen var mycket trevlig och hjälpsam. i övrigt var hotellet vad vi förväntade oss, en bra utgångspunkt för dagsresor då det låg nära motorvägen. trist läge med byggarbetsplats osv. Nej. Bara tråkig utsikt(byggarbetsplats, parkering). Synd då det störde sjöutsikten och ett annars trevligt område.
Mycket tillmötesgående och hjälpsam personal, fint läge, bra rum inkl. toalett samt dusch, trevlig restaurang intill (Fiorellini - samma regi som hotellet?) Nej
Unusually good breakfast with fresh fruit and pastries, and comfortable, if small, rooms. Lovely swimming pool for the hot weather. Decor a bit brutally modern. Staff very willing. Convenient location with parking for car-users, and 15 mins walk to tourist centre of Peschiera old town. Good value for money.
The staff were friendly and good at ordering us taxis regardless of where we were. The location was annoying. If there had been a walkway and not been the motorway we could of easily walked into town.
Nice pool, close to Lago di Garda and Garda Land amusement park. Quad rooms are good value for families. Avoid the restaurant: food was bad and staff was surly.
kindness of hotel staff no wireless internet in rooms
The location. They accidentally shut down the water of the shower in the morning. We had to ring the bell several times at night when we came home although they said the reception desk was occupied 24h.
I found the staff very helpful. The area was very convenient to the town centre. The food in the restaurant was excellent, especially the homemade tirimisu! No balcony.
i liked nothing .bad service.i travel 30 years never met such behavior.the owner is a rood person.i suffered like never before. i liked nothing.
good food,friendly and helpful staff,good base to explore the lakes. no
Rummet var stort och bra, balkongen likaså med strålande utsikt över Gardasjön. Frukostbuffén var över förväntan och poolen lagom stor. Service-inriktad personal, vi hade bokat ett trippel-rum till oss och våra två barn men när vi kom fram kunde de fixa fram ett fyrbäddsrum istället för 150 kr extra per natt. Här får man mycket valuta för pengarna!
rengöring av rummet var utmärkt
Vackert läge vid strandpromenad. Trevlig och hjälpsam personal. Frukostbrödet