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location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
We were in Phuket for 3 days - spent 2 at one hotel and 1 at Sleep With Me. We ended up leaving the first hotel because this hotel is right by Bangla Road and all the other cool places and we were so happy with our decision! The decor is cool, the rooftop pool has a nice bar/ restaurant next to it so that was nice.. and the staff was SUPER nice! However, the hotel is starting to look a bit old - it was raining and there was a huge puddle/ leak by the elevators and we saw two cockroaches.
Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
location, service the swimming pool was out of order
Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.
The Location of the hotel is perfect. During night nearly to 11 clock night till 1 clock midnight the hotel starts playing music with a singer ! it was really annoying, this hotel not recommended for families or old age people.
The surrounding facilities. The charging for additional guests Inc 1hr massage appointments. Will not stay again.
Breakfast was good The Staff at check-in & especially check- out was unfriendly & sounded rude. I was the only person at that particular time to check-out and was made to wait for about 25 minutes by the lady staff member on the grounds that they needed to check the room I stayed in. The experience was quite humiliating. Room was pretty small with twin beds, the bathroom shower didn't work properly maybe because the housekeeping or technical staff never bothered to clean the nozzles of the same as most of them were blocked.
Nice hotel. Clean. Friendly and sweet staff. Decent breakfast buffet. Close to Bangla road and walking distance to Patong beach. Got rooms on discount. Would not have been happy if I paid $250 like they are listed now. But for $125 it was good.
Med vetskap om vilka olika avdelningar som finns på hotellet kan man välja rätt och få hög kvalite. Okunnig är det som vilket annat som helst.Jag bokade om rum efter en natt. Relativt hög prisnivå
Jättebra läge, trevligt och stort hotell. Utmärkt frukost. Bra pooler. Dåligt tryck i duschkranen var det enda negativa i vår mening.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
Convenience Reception desk staff service
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
3 big swimming pools all around the resort, so each one is not very busy...
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
Staff very friendly, huge room and bath, very clean good value
privacy cost of food & drink
the chikingout is not fliksabul
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
it was modern and close to the night live it was still new and well looked after, modern and really neat
Friendly stuff, pool
Very nice hotel
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Hotel is quite noisy and cleanliness of the room could be improved
The breakfast was fantastic and the stay was comfortable
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
great staff not yet 100% finished
location (Private beach) close to the action of patong, the facilities & the staff manner too many stairs
location and facilities
Cleanliness, friendly staff,location,nothing was too much effort for any member of staff.stunning holiday. Lots of steps, but it kept us in shape.
service so poor, not 5 star level, only breakfast good.
The best thing about this hotel is its location. The room was sea facing, it had great view. Apart from this, this was a luxury hotel. The breakfast restaurant is very well placed and good selection of breakfast. The room could have been bigger, but it had a nice balcony overlooking the sea. Overall, nothing much to complain. I agree with some of our previous guests, that, there are lots of stept. But then, when you build a hotel on a hillock, you bound to have steps. Parking is free and the security guard was very helpful Nothing really! May be the price was little higher and could have been better.
Spa services were great and relaxing, i reccomend it to anyone to goes to Amari, maybe a bit over priced but worth trying. Breakfast location was great and enjoyable. I arrived at the hotel for check in around 11pm and there was too much rain, my suprior room was very humid and the aircon was very noisy and loud, the first night wasnt good! But on the 2nd day they offered me a free upgrade to a deluxe room and it felt like another hotel, very nice and clean. Hotel is a bit far from everything and only way of transportation is by hotel cars which are expensive.
It was nice staying at this hotel. The only thing is that the rooms are quite far from the reception. Walking up and down the steps to go the rooms.
very friendly staff, private beach, excellent spa!!
Hotel has jetty which allows us snorkling and fishing without extra tour location, little far to walk to town
swimming pool，long jetty，forrest no
Tyvärr gav Er resevation ett Urdåligt rum. Jag uppgraderade mig.Jag har bott där förrut. Fråga 2 är svarad med Erat rum. Mitt andra rum var som vanligt fantastiskt. Det rummet jag fick skulle jag knappt ge 3 stjärnor.Allt var som vanligt fantastiskt efter uppgaraderingen men ändå samma typ av rum,fast större och mycket finare.
the service,pool and very friendly guests no very good all round
Nice swimming pool and quite big buffet breakfast. Spacious rooms Hotel staff is having a hard time understanding english.
Nice staf and clean rooms. Location also is very nice. I could recommend it to everyone Only the LCD tv could be a little bit bigger.
The aircon could not be adjusted and the room was too hot. Although we complained 3 times the best that the hotel could do was provide an extra key card so that the aircon could be left on constantly.
The staff is excellent. I have left 3 shirts behind and the assistant manager, Chokdee Suetrong has gone all the way to mail back the item to my Singapore address. What an excellent service. Tks
The bar was very nice Room service was a bit hopeless. They forgot to give us toilet paper and even didn't xhange the sheets when we requested them to do so
Room service was great. Woke up too much during the night due ot other noises - Walls were too thin and people too loud (which is expected) but could literally hear everything.
The room was soo perfect, and well decorated for our honeymoon. The Brekfast was very good also. every thing was great No
Very dedicated staff: warm, friendly, focused on guest - always doing their best for you/your stay. Good location and rooms but need to take 6th floor poolside; pool area very good. Food and service good. Adequate room TV (if that's what you need) and internet. Good location within Patong - everything in walking distance.
The staff were extremelly attentative - from the minute we arrived until we left. Their english was great for our thai was very poor! they were friendly and the fantastic looking pool that is the first thing you see when you arrive is a great welcoming factor. We were given a room incorrectly - when we opened the door there were towels everywhere and it was dirty so it was either someone elses room or it hadnt been made up yet. This was quickly rectified but not a great first impression!