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The was very frendly and helpful. The hotel is located in a few minutes walk from the Palace and Pagoda. It is not a big disadvantage but a part of the hotel is still under cunstruction / renovation. When it is finished I'm sure it will be an ideal place to stay in Phnom Penh
Room was great! However they put two single beds in the room when we had paid for a double bed! This was frustrating as we are a young couple obviously wanting to sleep in the same bed not separate single ones Hotel reception couldn't have been any less helpfully! They wouldn't do anything to help out! They made a mistake with our room which they didn't even apologize to us about it! Not even an offer to fix the problem!
The hotel is in a great location with rooms facing over the river. The Royal Palace is just 5 minutes walk away and the bars / restraurants a 10 minute walk down the river front (which is a nice walk). The actual rooms are very well setup, being bright, clean and big with excellent bathrooms. The breakfast is ok, but I did expect more. Also the hotel did not have an internet terminal for me to use. They have wireless in the rooms but travelling without a computer meant I needed an actual computer. However they did say it was to be setup by end of 2010. If not it you can go across the road to Hotel Cambodia to use theirs. Also there is no 24hr room service, closing time is driven by when the restaurant closes.
a very pleasant surprise, we realised that it was a new hotel and not everything was perfect but we will definitely stay there again, the views from our room were amazing and its position made it very convenient for trips around pnom penh