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I was expecting the hotel to be very fancy, and, in fact, the lobby is pretty nice, with a beautiful stained glass window on the stairway. The room was not particularly nice. It was not terrible either. For a hotel with such a beautiful exterior, the room, which was in the main mansion, was rather plain and utilitarian. I would suggest adding some drinking glasses to the bathroom.
staff was very helpful, was able to get me a quiet room, building was next to cute shopping area, loved the snack bag
Unique wxpeeience loved it
The hotel has a unique layout - several buildings over a few blocks, including some stairs just to reach the front desk (in fairness, I didn't seek out an elevator). Once I found the front desk, the staff was great, letting me check in early and giving me advice for wandering on my own. They gave me a gift bag full of snacks and drinks, offered me additional water and cookies, and ensured me that I could store my luggage after checkout. I was in building F, across the street, and my suite was large and comfortable. I realized at 11pm that I'd forgotten toothpaste, and they brought it right away. When I came back to get my luggage, they let me use a model room on the first floor to change my clothes and offered me snacks, tea, and coffee. Overall, a really nice experience and a perfectly located hotel, just a 10-15 min walk from shops, restaurants, universities, and convenient to the bus lines. The hotel is split among a few blocks and there are some stairs that I couldn't find ways around. Luckily my luggage was light and easily maneuvered since I didn't have a car or another person to help, but if you are not traveling light or have accessibility concerns, I would check with them in advance.
They have a few nearby buildings, so you might not know where exactly you will end up
The two bedrooms were great! We enjoyed the overall space. Climbing steps is not my favorite thing to do. But, after reaching the top, everything was great. Maybe seniors could be given the first floor.
Lots of room Lots of beds Living room, kitchen, dining room Enternainment center Fun, young, chatty, happy, welcoming, smart humans running the front desk Parking appeared limited, although we never had a problem and there is supposedly an overflow lot down the block. Too many delicious free cookies. :)
Extremely clean, spacious rooms (and a giant shower), and amenities that kept us comfortable and well-accommodated
It is a new hotel and was spotless. The Staff was experienced and most helpful. The TV channels were listed, but there was no information about what was showing.
Huge rooms, very clean, fantastic beds. Hair dryer was horrible. Using the room's central heating vent would probably have been faster. Parking is expensive ($20) but very easy to park with tons of spaces.
Our room was the perfect size and has a very nice kitchen area. The man at the front desk drove us in the shuttle to dinner because it was raining. The front desk staff were very helpful! Paying to park
I stayed here only because of the location. I needed to be in Shadyside. The hotel itself is okay, clean and safe. The rooms are large and well-appointed. The valet parking is not ideal: not just the cost, but having to wait for someone to bring the car and tip all the time. The food in the restaurant was not good at all; luckily, there is a Starbucks attached to the hotel and a Panera across the street.
Every single person on the staff was so nice, so courteous, and so professional. It really makes a difference. Our special thanks to John at the front desk and Matika, who drove us in the shuttle. The bed pillows. Too fat/full!!!