Very polite staff
Helpfull staff. The cleanliness of the hotel is unacceptable for a 5 star hotel. The carpets look as if they havent been changed in the last 10 years. The furniture in the room looks damaged as do parts of the wall and the carpets inside the room as well. It definitely does not worth 160 euros per night!!
Atmosphere The mediocre quality of the juice at breakfast
very friendly personnel, excellent management, laundry service very cheap, close to the beach, nice view. no [good enough] mobile phone coverage, nor in the rooms or inside the hotel; this was extremely annoying. For a one sentence communication we had to run around searching for happy corners with coverage and make 10 phone calls. Use of internet over mobile phones again impossible.
garden and food was excellent The sea was not clean. Air conditioner was not enough strong. Too many people in the hotel. Very loudly on Friday and Saturday evening from people who have spent a time on the beach near the hotel territory.
beach lack of a nice bar
good access to the beach
selection from room service menu wasn't that great.
The pool and beachside location were fabulous. Price
the hotel has been recently renovated in all key areas such as new completely renovated rooms& bathrooms, renovated reception, lobby etc, and also has a very good and value for money Japanese restaurant. its a very good hotel for a summer get away but only if the price is right! don't pay too much for it as it will disappoint you! its NOT a luxury hotel. THE STAFF IS RUDE: As we arrived at the hotel to check in at 12 o'clock (mid-day) we have been informed at the reception that the room will not be ready before 2pm, instead of offering us a drink or at the bar or recommending us what to do until then, as is the case in hotels like the Four Seasons next door... the receptionist just said that we can do anything we like until then.... so around 12:30 we visited akakiko to have an early lunch as we had to wait, we entered the restaurant as it seemed open and no one was there even though the doors were open and there was also an offer in the entrance for a 3 course meal. when we realized that something was wrong, we asked at the reception if its closed and if so why is there an offer on the entrance and an open door, and the response we received was" we are closed just for today so we just left it as t is''.
The location Toowels are not hygenic, I felt uncomfortable to use them to dry my body, (not clean enough). They were rough and smelly
Amazing seaview from our room, great location, perfectly clean, staff could be better, a bit unexperienced, excellent breakfast. We took half board and had lunch outdoors, under the umbrellas, beautiful place and great food. Matresses and carpets could use some updating, staff could also use a little training.
Location and garden The rooms need urgently refurbishment
Staff were very helpful and responsive to minor problems that we experienced. Food was good and varied.
The rooms need renovation for a 5 star hotel
The food was very good and the staff pleasant and efficient.
friendly staff, nice rooms + very close to the tourist area dining hall is awfull and the service is poor. not enough sunbeds on the beach + the beach is very small
the private beach
the location to the cafes and stuff
The outside area is very pleasant although the beach could be cleaner. The staff were not consistent, some were excellent, others could barely speak English and had no understanding of basic service requirements. A particularly annoying occurrence was the fact that certain people reserved sunbeds in the middle of the night so even at 7am there were hardly any left. I went down early to swim on two occasions and we even spotted a pool attendant putting out towels on behalf of someone else before towels were available. Sad but true!
Location to the business sector and the entertainment areas was ideal whilst the same time being able to relax after meetings. Coming out of the car park needed some concentration especially the one on the left as you look at the hotel from the road. This was especially true as parking was not controlled outside the hotel. Where was Security throughout my stay?
Ease of covienasnce to the city centre Meals were adequate, the dinning room and bar lacked ambiance
Pool area. Location. Poor service levels among staff. Ingnored by frontdesk. No laundry service available.
The surroundings and public facilities were very good and the hotel is situated in a good position for Limassol centre. I did not think the rooms were particularly nice and having booked a double room, was disappointed to have been given a twin room on arrival, although the staff did rectify this when we complained.
Good facilities and breakfast
Very nice service and friendly approach by the staff. Very helpful and understanding to our needs
good location, near downtown, good tennis court, rich breakfast, quiet and relaxing atmosphere The hotel still needs more rennovation. The ceiling of the rooms are old fashion, out of design and do not match with the rest of the room decoration. Installation of false ceilings may do the job.
service level and kindness of staff was very good, and the facilities of the swimming pool and beach are good as well. food (breakfast) can be better.
Location, price was reasonable Didn't find the staff or management very professional
Only had a one night stay and choose it due to its proximity to the Wine Festival location
Beautiful room with excellent facilities.
The deco and the relaxed atmosphere
Friendliness of personnel, comfort, fast resolution of issues and all the little details which have permanently taken care of. none
Location, hotel people and breakfast in the balcony.
Excellent hotel. The staff was very helpful. Good location. Great for staying when on business in Cyprus
everything was perfect ....clean, location.the best hotel i stay ever.
Room cleanliness outstanding; lunchtime / snack food very good; quiet in the hotel and by the pool but in the centre of the tourist area and easy to walk to restaurants & shops; good gym Caprice restaurant over-rated (ate there twice, both meals OK but not a "destination" restaurant); breakfasts disappointing
The Service was excellent. nice pool and sea beach. It was the best "small" hotel I have ever been They charged us for coffee inside of our room
It is smart, modern, the staff are excellent, the food is good and it is quiet. Clearly, as it is more expensive and not aimed at the mass holiday market then you don't get that type of client. Which is good. No.
Their professionalism, service, basically everything.
Excellent staff Shelves inside the cabinet were dusty, furniture wasn't ideal.
The sea access Breakfast. Small beds, not a 4 star quality.
quite good 4 star hotel with very good breakfast and very good rooms in general Definitely WiFi is bad in the rooms, there is a cupboard on entrance to room which was open and one could see drain pipes etc!
we enjoy the seaview. the room are big and clean. the bed is confortable. swimming pools are good (20-25 meters ) but very hot up to 35°C some days. the hotel was full, however we didn't see a lot of people and the hotel is very quite. the breafast was very poor if you do not want american beakfast (no fresh fruit, no taste, no water, no cofee (only instant coffee nespresso). the hotel try to save water so no pressure for shower and toilet. the hotel is 11km from Limassol. you'd rather rent a car. there's a lot of animations like in club hotel (water gym in the swimming pool, ...)
Beautiful hotel and beach, really lovely. Loved cocktails on the terrace and breakfast outside. All food was of a good standard. Particularly enjoyed the water and juice supplied in our room. Really a great hotel. I need big mugs of strong coffee in the morning - the machines dealing out tiny cups of watered-down coffee that tasted half of hot chocolate really didn't do it for me. A hotel of this high quality ought to be serving decent filter coffee at breakfast. Also the background music in the lounge bars was 'canned' and tinny in the evening; we might have spent longer there otherwise.
The hotel reception staff were rude. bed in room was very uncomfi
Breakfast was enjoyable with a variety of food in a place surrounded by green. You can enjoy swimming in pools or a sandy beach in an environment full of trees. A guest room was fine. Lobby staff was not so friendly, but other members were very kind and friendly. Far from Larnaka airport and not close to the city.
rooms were clean and staff was helpfull and polite equipment is old and the hotel in general needs renovation
beach and lobby. service was good and food was ok. expensive though. Indoor pool which was disaster, water was not heated so very cold. The same goes for jaccuzi - cold water, I got seek after using it. Also, gym, very cold, nothing was heated - not appropriate for 5 star hotel.
Facilities and breakfast were excellent. Hotel management seems to be done on a poor level. They lost the booking made through booking.com, though charged the card in advance (on the day of booking), and said that we are very lucky that they have a free room on the day of check-in. They were not likely to solve client's problems at all. Unmanagable reception service — this is what they have.
The location Old furniture, staff enter the room when we were there
Great location directly at the sandy beach, on the long seaside way of Limassol City. The off-seaside rooms are nearby the street and motorroute, so there is constant background traffic noise.
The big territory of hotel, free improving procedures Double writing off of means from a bank card, reservation loss, indifference to problems arising at settling
The hotel does not provide services expected of a five-star hotel. It is more of a four-star hotel. The receptionists were excellent in their help and went out of their way to help. The food offered in the restaurants and room service were quite good and varied. The beach and swimming pool were good. - The house keeping was not up to the standards of a five- star hotel. - There was no hotel shuttle or free transportation to the airport as some five star- hotels have - No wireless room connections which made use of internet in the room a bit of a problem.
the room is good and it was clean. the hotel stuff is not really friendly. I has an impression that the stuff is struggaling with the client's requests. The internet access cost 10 euros and apparently it can be used for 48 hours. however as soon as you log off you lost your credit. The fresh drinks were not really good quality and clearly overpriced. Overall, i can say that hotel service is bad.
location,near historic site. wonderful breakfast, no charge for the kid. free wifi in all hotel rooms now the mattress of the sofa bed for the kid is uncomfortbal, you can feel the springs inside.
The staff ,the rooms and the position Itwas used for corporate and private functions which sqeezed us out of the hotel 'sl ounges etc. eg 450 accountants one night. The meals were expensive if you were on a bed and breakfast tariff, there were no no smoking public areas
I was impressed by the competence of staff. The food also was impressively tasty. The beach is also very nice. Everything was fine!
I like very mutch the hotel facilities,hotel spa services,the comfortable room and the hotel bar.
The food was excellant and the staff very helpful. The bar area was comfortable and I enjoyed a few happy hours. The swimming pools were good for swimming lengths and the areas were kept very clean. In fact I enjoyed my stay immensely. When I needed to chill out in my room or have an early night due to being on business, there was no english TV programs to watch only a BBC24 hour news program.
The cleaners in the morning are making too much noise
the general goodwill of the staff perhaps a little more general touristic knowledge of the front office and of the some of the taxis present
Roomy room, and a quiet location in the otherwise noisy tourist area of Lemesos My bill was collected from the cc number I left on the reservation the day after my arrival without telling me: since I was actually there, I would have better appreciated if they'd asked me before charging my cc; also getting a receipt of it resulted somehow complicate. The furnishing is sometime a bit inadequate: e.g., velvet sofa are really too hard to lie down in a hot summer evening!
Good enough for Apartments! It was very difficult to find it in a city. Signboards very small. The map on booking.com shows its position incorrectly.
The staff was very friendly and helpful...The location within walking distance to the shops There were no telephones in the room, no soaps in the bathroom, no alarm clocks, the power went out twice in the evening time
The suite was amazing. The area was not the best. There was no credit card machine on hand. They had to be called in. Seemed shady..
Near the tourist area It's very difficult to find, took me ages to find the place, there are no directions on website except one very poor quality map.
well located, nice decoration, good surface have to pay for the air conditionning, as the location is very very noisy due to high music in the car, that are doing races in the street cost 8euro daily!
did not like anything wish i did not book with Marianna liked nothing
Good central location and accomodation okay. Staff very friendly.
spacey apartment, good value for money, good location (5 minute walk from tourist area) hard to find, and area looks scary when u first get there
cheap accommodation for one night! that's all! No one answer the phone,we tried to contact the reception 5 times!!! the location was easy to find (but no one told us where to go) but the facilities were at least poor and unhealthy.The pictures are not from Marianna hotel apartment but we were lucky enough to stay at the new blocks,new building.The old ones that were next to us...were just disgusting!! Also the cleaning lady came and woke up us at 10.30 and we were suppose to check out at 12!
the fact that we were given a more expensive room with no extra charge because the air condition was not working in the first room the swimming pool was tiny
Very helpful staff who made you feel at home
I didn't stay so much to have a complete opinion. That the Filipino receptionist man didn't know how to use the credit card machine!!!
Rooms just big enough, with a nice suny terrace, little pool. Cosy and warm welcome
Great decoration, good location, clean rooms The elevator, it is very old. The showers are too small.
Only Location. Cleanliness of my room.
Bra läge, trevlig personal, gratis parkering (som dock var full ibland), väl fungerande air-condition. Dörren till balkongen kunde inte stängas helt så ljudet gick ej att minimera helt.Engelska kontakter, men på badrummet fanns en europerisk kontakt för rakapparat-fastden fungerade inte! Högt ljud på fläkten i badrummet!
Hotellet var suveränt även personalen.Bra service. Att allt stog bara på finska,men det fanns på engelska också en del så det var inte farligt. Men att det stod skyltat att man skall duscha innan man badar i poolen men de hade ytterst liten koll på detta för folk utifrån hoppa in med solkräm kepsar t-hirts lite ohygeniskt många gånger valde vi att gå till stranden trots att vi ville vara vid poolen p.g.a detta.Annars var allt utmärkt.
Läget var mycket bra, bra pooler och trevlig personal. Bra pris. Synd att man inte fick använda poolen sent på kvällen. Lite högt trafikljud emellanåt på kvällarna, men öronproppar löste det problemet.
Väldigt bra läge i touristarea. Att bassängen inte bara var till för hotellgästerna, det var väldigt störande att vem som helst kunde gå in och bada och föra liv.
Allting var bra, Personalen är jätte trevliga, bra pool område, centralt nära till allt.
quietness no stress
Very good location, 2 minutes from the beach. Just in the beginning of Limassol promenade. Not in the touristic area. The furnitute is very basic and rather old. No microwave in the kitchen
Very good location. 5 minutes walk from the beach, and with a supermarket next door, so you can do your own cooking - nice kitchen in the flat, and friendly helpful staff. Nothing
Room was clean and spacy. If you only stay at the hotel for sleeping, but still need certain quality, this is highly recommended.
The fact that the air conditioning was not charged as a separate entity, which is the case in many other places, and is generally a rip off. We left earlier than planned and only paid for the nights that we stayed and not for the period that we had booked, I thought that this was very fair. A micro-wave in the kitchen would have been more than useful, but this is a suggestion and not a dislike.
Friendliness and helpfullness of the staff. Clean and comfortable, close to the beach, nice apertement.