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The cost was reasonable. Accessibility great. Great staff,friendly atmosphere and breakfast was awesome. Thank you .
The front desk staff was respectful. However because it allows animals onto the first and second floor, there was a smell of dander. The breakfast could have been better, the sausages were very dry and the pastries were not very fresh. I do feel that for $150 including tax was too much to ask. $100 even is more adequate. Not worth $150. The smell of animals along was enough to drive down the price. The shower pressure was not very strong either.
Everything fine except for mold. Mold on back of bathroom door.
staff, breakfast, and pool the carpet was damp and wet from the humidity. There was no fan in the bathroom.
i DID NOT GO ON THIS TRIP. AS I TOLD YOU I WAS ONLY MAKING RESERVATIONS NOT BOOKING.
Located near the Georgia / South Carolina state line, easy access 1/4 mile off I-95. A great resting spot on your I-95 drive. Recently renovated, clean rooms, great staff, great price.\nYou won't be disappointed.
Location was great. Very clean. Staff and housekeeping great. Easy parking and access to room. Good breakfast.
I loved my stay at this hotel. What a hidden gem. The staff is fabalous and the hotel is spotless...I don't think I've ever seen a hotel so clean and well organized and I travel all over the US for a living. I'm a Priority Club member and this will be my hotel of choice. I work for General Electric and will certainly tell my business associates. I was surprised to see the change in the Holiday Inn Express sign the staff updated us on the Holiday Inn's newlook which I thought was very fresh. I am traveling on business and really enjoy having more than one computer in the business center as I was having laptop issues. Congratulations on having a great hotel. Whatever your doing...keep it up.
Comfortable beds and nice toiletries. Pretty good breakfast items. The room wasn't as clean as it should have been. Lots of hair in the bathroom--ick! Big difference between the always-clean H am pton In n hotels and this one... same star level? No way.
The hotel bed was so comfortable I wanted to take it home with me. The room was very clean. I accidently left clothes in the closet when we departed. I did not realize it until we returned home. I was delighted when I called and the housekeeping staff said they had put it aside and called my home. They sent the clothes to me by UPS. I have been to hotels that if you leave something, they claim it was never found. Thank you to the staff for your honesty and integrity.
The staff was so nice and sweet. The hotel was right off i95! My room was nice and clean. I would say my overall stay was amazing!
Spacious room, very clean, very close to downtown Savannah - this stay exceeded my expectations. I would stay again! Air conditioner fan in room made weird noises - but it wasn't too bad.
Very clean and comfortable. Hot continental breakfast was very good. Wifi was sporadic
Convenient to I-95 and easy access to getting into downtown and other areas we needed to get to. Hotel and staff were very nice. We will stay there again when stopping in that area. The carpet was extremely dirty in the room.
good room, clean, huge bed, comfortable
Close to I-95 Walking distance to Wendy's, gas station, & a restaurant.
Wish I could upload a picture but the pictures online are nothing like the real hotel. The pool was green with no patio furniture, ripped up carpet in the halls, and despite us saying hold on the house keeper came in our room while we were in the room. Not staying here again.
Good location of the interstate. Carpet in the room was very dirty and worn, A/C worked fine but very noisy when it cycled on and off. Room generally clean, lots of scuff marks on the walls. Bathroom was clean and updated, linens were clean. Bedspread should be replaced, old and of dubious cleanliness. Wi-Fi worked well, TV, fridge, and coffe maker in room all of good quality - clean and new.
Closeness to the highway The construction on the highway..garbage by the pool..staff was nice
Clean and comfortable Men out in parking lot hanging around .
Location to outlet mall My moms room had cockroaches, cigarette burns in the carpet and it had a horrible smell.
The place was clean and spacious. No qualms there. It is a decent place to stay and breakfast was fine. Some of the staff were too busy on their personal cell phones to be very "host like". Also, please invest in some new pillows. Yours are terrible. They seem as if they had been re-used for 3 years.
Staff, room, and ambiance were super. Rooftop bar was great. tv remote needed new batteries
We had a room directly underneath the lobby/elevator area. All we could hear constantly were footsteps and people walking around. It is terrible that this is even a room that the hotel would put people in. It seems obvious that good hotel design would utilize this space for other hotel amenities/uses rather than a room that people have to sleep in (or be kept awake in).
The staff were helpful and pleasant The location was perfect for the historic district Our room was large and spacious The valet dented our vehicle Our room was not ready at the 3:00 check in time We would have benefitted from more towels however they were brought promptly when we asked It woukd have been helpful to have a small fridge
The rooms and common areas in front of hotel spacious, clean and modern. No pool. Parking expensive
Very comfortable bed, excellent river view, great staff.
Clean on the water AC loud, had to get car from valet lot myself in the early AM. Was told would get a room with view but didn't
Great location, modern design, cleanliness, courteous staff
The staff was great, the room was even better, one of the best hotels I have stayed in! The river view and the night life around was also very nice! Valet parking was the only option for 25. per night, but the staff there was very nice also.
Location; bathroom No guest amenities; no coffee or newspapers in lobby; no fridge, bad a/c ; bad pillows; poor selection of tv channels; cramped room size. Nowhere to sit comfortably.
Love the location, fantastic to walk around beautiful historic downtown. Right on River Street. Felt very safe. The bathrooms are very nice and such a nice size, much bigger that most that are the size of a small closet. The floor was not very clean, like it had not been mopped. I would also maybe suggest another hotel if you are traveling with children. The rooftop bar is great, but you also have to contend with lots of drunks. I would not like to expose my children to the language and the fact that most people riding the elevator are seriously drunk!
A very clean, upscale and modern hotel right on the riverfront. The Top Deck roof top bar is a great place to hang out and unwind after a day of walking the historic district. Look out over the city or watch the huge cargo ships passing through. You are located above river street with a bunch of neat little stores and just a few blocks away from City Market where there is always something going on. I'd highly recommend this place Room was a little smaller than I expected but frankly didn't spend a whole lot of time in there. Everything else was great.
Renovation has improved looks Booked King room and got double, double charged room to my card, still don't have that money back
Great location in downtown Savanah with plenty to do. I can promise you, you'll not run out of things to do here. Beach is about 20-minutes away and all other locations are with in walking distance.
This Hyatt is great...centrally located to historic Savannah, and overall stood up to Hyatt quality. awesome stay! We were very surprised and disappointed to learn they would not accept our three night stay toward our Hyatt points as a preferred customer because we book through a third-party. RIDICULOUS!!! Apparently the $825 we spent wasn't appreciated. No where on our on-line reservation did it tell us that, in fact, it asked us for our Hyatt Reward number! We stayed there this time to get our points. Had we known this we would have stayed at one of the historic B&Bs. They'll be hearing from us.
Valet Smell at night from the paper mills
Bartender was great. I believe his name was Andrew. Got into Savannah early and was able to valet car. Room was great. View of river. Front desk didn't have my reservation upon check in but was handled quickly. Waited over an hour for room service when told it would be a half hour.
The staff was nice. water view. Location. We didn't get the room we booked. The bathroom still had a wet towel from previous guest. The shower had a moldy smell and the drain was clogged with hair. Did not get any form of compensation or discount for the inconvenience.
The staff was very nice and helpful. Everyone was extremely nice. The hotel was under construction. It was so loud and not relaxing. Every room heard the construction. I moved to another room to another floor in hopes of getting away from the noise. It was worse where I ended up. I was woken to construction noise. The bathrooms were old, mold around the tub, water pressure terrible, toilet seemed dirty on the outside. Had I known the hotel was under construction And so out of date, I would not have chose to stay there.
The thermostat wasn't working correctly. Didn't sleep well due to temperature of room Temperature
Great hotel .great staff Nonr
The hotel is very clean and big. Right on the river so it has an amazing view. The room was a decent size and was comfortable. I felt like The first check in staff I encountered was trying to scam me. She said my room wasn't available but that they had a room ready but it was an upgrade with additional costs involved. I declined but went to consult with my wife and she said we should do it. I spoke to another check in member who magically was able to find me a room without having to upgrade. Either she didn't really want to help me or it was a setup. Either way I didn't appreciate that.
The hotel was so nice. We loved the river view. Nothing. Everything was great.
Off course the location is great. staff are very friendly and helpful. The happy hour at the hotel is the best. They provide finger food and wine for free and it provides a great opportunity to exchange some information with other guests. They also have free bikes to rent which is awesome given that the closest place we saw that we could rent bikes was at market place. Mattress could have been a bit more comfortable.
Loved the hotel decor, comfort and great staff. Rooms were nice and clean. Great 5-5 free wine and appetizers. Great restaurant in lobby but also great food recommendations from the front desk and valet. We checked in and the bathroom sink was broken. However, the staff was quick to fix the problem a d relocated us in 30 seconds.
Great location, hip atmosphere, comfy beds. Seems like the staff was a bit immature or possibly new working in customer service. Check in was very "relaxed", bartender not able to help w/ wine selection, hostess made us call our own petty cab & find our own plastic cups for togo drinks. Nothing major, small courtesies like these would be expected in a place like this.
Even though there was lots of pets at the hotel it was kept very clean. Wine social hour was very nice. Pool was not heated.
Great hotel. Beautiful city. Fabulous desk staff and valets.
- rooms, wine hour, allowing pets, cleanliness, drinks from bar. service and the 'no' or i'm being put out -type mentality for standard requests. I had very high expectations and am a die-hard Kimpton fan, unfortunately, with the exception of the San Francisco hotel this was the only other Kimpton disappointment in the range. I 've tried about 12+ different properties so far.
The receptionist was wonderful. We had accidentally booked the wrong date. She was more Han accommodating and even upgraded our room since it was our first family vacation! She took time and printed out restaurant recommendations and a city map.
Free happy hour and coffe everyday. Great location and friendly staff.
Location Location Location NEW Rather expensive for such small rooms and the bar closes early. While modern and beautiful, they completely removed the HISTORY of the hotel that they replaced. The Brice is located in the old MULBERRY property, which was originally built in the old Coca Cola Bottling factory of Savannah. It would have been a nice touch if the Brice had kept some of the old Black and White photos that were in the halls of the old hotel and displayed them, somewhere as a way to tie the new to the history of Savannah. Instead, they completely eradicated the history. The staff is good, but not great. This is supposed to be a five star hotel, and I would rate it four. No coffee pot in the rooms until you ask for it, then its delivered and is great-keurig -why not just put one in each room? That's what I expect in five star hotels and certainly at hotels in this price point range.
Beautiful inside and out and the staff was amazing!! Wish the cost was slightly lower
It was just my wife and our Morkie and the room was more than enough. Clean place, friendly staff. You definitely want to get a room facing the river that way you can see the ships come in and also have a view of river street. You have a ferry that can take you to river street from the Westin property for FREE. That way you are not spending $ on parking. If I'm back in Savannah I will def stay there again. N/A
Very clean, modern, ferry boat crossings Late check-in time
room was wonderful. Great shower, comfy bed, lots of pillows, very quiet. Always got a good nights sleep. loved the water taxi service. Room service guy was the most helpful and friendly person we dealt with the entire stay. He was great! We also liked the Green program, I like hotels that provide this option. front desk pretty much took the information and gave out keys. No information on where thing were, how to get to the water taxi, information on the different in house restaurants. We had to figure things out for ourselves and when we had to ask an employee, some were helpful and others acted like we were bothering them. I am enrolled in the starwood preferred guest program so I was expecting more helpfulness. Other Starwood properties had an info packet all ready at check in. Savannah is a destination spot so it would have been helpful if we had been given more information.
The ferry ride across the river was good The customer service was horrible. Never coming back to this resort.
Very friendly and accommodating staff. The rooms and facility were very clean and the beds and bedding was awesome! Luxurious, comfortable and completely accommodating for what I was looking for, for a weekend getaway. TV remote didn't work well. Upon initial call to the hotel, the front desk stated that they did not have shuttles to and from the airport. When I left and asked the front desk to call me a cab, they stated they had a shuttle that was $10 cheaper than a cab rate.
Check in time is late (4 pm) and don't count on being able to get your room a minute early.
Great location with a shuttle that takes you across the river 2x/hr so easy to get back and forth. Pretty grounds and for the most part very nice staff. They definitely need either a bigger pool or a second pool. With as many "pool days" as you get in Savannah, its reasonable to assume guests are for the most part going to take advantage of the pool. Its way too small for the size of the hotel, and there are no where near enough chairs. They also waste a lot of pool real estate on cabanas that they're trying to upsell...that could be more chairs. But even with more chairs the pool area is simply way too small for the capacity of the resort. Overall, upselling the cabana is reminiscent of their strategy...nickle and dime guests.
Personnel, except for one waitress, were great. First night there was no water. It came back on at 11:00 am the next day. We were just given an apology by voice mail. On top of the inconvienance (no bathrooms working, ick) it could have been a disaster since the sprinkler system would not have worked if a fire broke out. And we were on the 13th floor. Breakfast cost us $52.00! Really!!!??
Boring/Disorganized receptionist at Aqua Star restaurant and long waiting. The receptionist wrote my name on a piece of paper then told me to wait around 15 minutes but we waited 45 minutes. When i checked back on him , he acted confused then finally gave us a table. When we got inside, we noticed the family that came right before us were still not served. That's when we decided not to waste anymore time and leave.Overall The hotel is wonderful. More excited friendly staff and fast service
They staff was very friendly and assisted your tend to your needs Food choices were limited...I would have like to see more salads on the menu.
Great location, great room! Definitely a repeat!
The staff was so great. We were there for a race, and they did all they could to accommodate us, and went above and beyond in customer service.
For the money I paid it was a decent hotel. They say there is free hbo and show time which there is and they have hdtv's in the rooms, but the picture quality is worse than my old tube tv from the 80's. There is also a military base nearby so after 9am there are helicopters and planes flying directly overhead which makes it difficult to sleep past 9 if you've had a late night downtown.
The staff was extremely pleasant and the rooms were very clean. The staff ay the breakfast was wonderful also.
The fact That we are in the flight line of the air base was horrible. So loud. And the sound actually shook the bldg on More than one occasion
I thought the hotel was fine if you need inexpensive lodging. Easy drive downtown and when we had an issue with the TV someone came up in a few minutes to fix it, Overall the room seemed clean except the floors. It was clear that no one had swept behind the bathroom door or vacuumed by the vanity. Also, the don't have the SEC network.
The hotel we usually stay at in this area, raised their price more than $20 for a week night, and after staying there for several years, refused to pay that. Kayak helped us find this hidden gem, and we will be staying here again. Wish breakfast was open longer. Week days it ends at 9, and after a late night of enjoying Savannah, it's too early. The weekend cut off at 10 is much better.
Clean and everything worked fine Jets fly close overhead at all hours. It is at the end of an airport runway.
It was nice being in a busy commercial area. We were not told of many maintenance projects occurring during our stay. Location right off the end of Army Air field was not mentioned anywhere. One night a giant plane took off right over room very very low every five minutes. While we could not really hear this in the room with the air and tv on....it was very unnerving.
Very nice overall just the usual. Thin walls don't know why they build hotels like that. Great staff clean & comfortable. Good breakfast.
Rooms were well kept and comfortable. It had the microwave and refrigerator. However, I would love to have a freezer section for a refrigerator, which was not there at least in my room. Would recommend it. A nice overall family experience. The serving area for breakfast was too crowded and small. It would be nice if they can increase the breakfast area.
Comfortable, clean, convenient. Loved the facility. Would have liked to have had a sauna and/or hot tub at facility.
The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again. The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.
This is the only place we stay at in Savannah now that we do not live in town. Staff is amazing! Great room and service from all of the staff. Room was very clean.
Extremely Accommodating under extended circumstances. Very friendly staff.
The location is great. The staff is generally nice and friendly. Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
The staff was extremely kind and helpful. No room service.
friendly staff, free breakfast, clean and spacious room. Free access to the pool till 11pm is a huge plus when traveling with kids.
Awesome staff, nice breakfast, and comfy beds Nothing
Hot tub and indoor pool. Just renovated, nice for the $. Breakfast was a little sparse, no eggs, just sausage and gravy biscuits. Still not bad.
Every thing! Nothing!
Had a reservation and over sold so we had no room!!!!!!!!
Clean, comfortable, cheerful and helpful staff. Cleaning service failed to replenish a couple items each day of our stay.
The indoor pool was very nice and the morning breakfast was good. The room seemed a bit dated. Needed new bedspreads and musty.
Cheap, convenient and clean.
We have stayed at another Country Inn and Suites before. We loved that one. This hotel had alot less to offer. The jacuzzi was broken, when we walked out of our room the cigarette smoke smelled terrible in the hall way, the continental breakfast was not near as good and fresh. We had to ask several times to get things that should have been out on the bar. The staff was about half and half. Some were very helpful and some were hateful. My billing was handled poorly. We got a check out flyer 3 days before we were supposed to leave and they treated me like I had done something wrong. I won't be staying at this particular hotel again. However, I know which Country Inn and Suites to stay at next year.
Location was convenient. Front desk staff, some were good, some weren't. Room key cards had to be reprogrammed every day of 5 day stay.
The helpful staff, the buffet breakfast, the friendliness of the staff, the room and the indoor pool and hot tub. No
Did some sightseeing Yes, the fact that when we got there they said they were full and didn't have any rooms for us. I specifically booked online and then called and spoke to Alex so he would hold 2 queen rooms for me. We were delayed at least an hour. They eventually put us in rooms since I had all my paperwork but I had to make a point and don't like doing that.
Location is great. Free bottle of water is a nice benefit. Social hours and friendly staff. Bed was not very comfortable and seemed to tilt slightly so that your feet were higher than your head.
the professionalism of the staff should have more room with double beds
The staff couldn't have been more gracious and accommodating. Complimentary wine and cheese social for 2 hours in the evening. Free breakfast in the morning. The room was very comfortable and clean.
The staff was great as so the location! I would stay there again.
You can't beat the location or the omelet chef! He's just awesome. The staff is friendly and professional. The a/c was super noisy. A maintenance man came up immediately and said he has heard quieter buzz saws! 10 minutes later, he fixed it. Problem was, his fix left me with virtually no a/c! Had to ask for new batteries for the t.v. remotes. Housekeeping should check to make sure the remotes work, not the guest. Bathroom fan goes on automatically. Nice feature, but it runs too long. Mainly little, but annoying issues, except the a/c.
Staff helped the best they could but had to change rooms and the AC never got the room below 76 degrees in either room. Location
Location was right on River Street. The rooms were clean enough. I liked the atmosphere, it felt very historic. Our room was right next to the ice maker, and the noise kept us up. The bed and pillows were not very comfortable.
I loved the location, the feel, the cleanliness, the staff, and the cost of this hotel. When we asked for more towels, coffee, etc, they delivered quickly. The staff were very friendly. The hotel is beautiful, and has that antique, but not dirty, feel. I would love to stay again.
Excellent location for the price. Love the preserved history. Tubby's was an excellent on-site restaurant. The staff was very helpful. Maybe extend the bar services and times. We'll be back to stay again! The public restrooms were in need of attention but not bad considering the river street location
Great location, friendly and accomodating staff. Upgraded to riverview. Within walking distance to shops and restaurants on River Street as well as other attractions in the historic district. Would definitely stay there again.
Staff was very friendly. The doorman, Chris was extremely friendly and accommodating. Location is excellent. We were on a tight schedule and we're not able to get into our room until 4:45, 45 minutes after check in time. That ended up causing us to cancel dinner reservations. Cleaning staff was extremely loud and we were unable to take an afternoon nap because of this. We were able to hear every footstep and movement from adjacent rooms and floors which became extremely annoying.
Beautiful charm in prime location. Staff is friendly as well. Overall great stay. Slightly too dirty for my liking (blood on the toilet seat, floor didn't appear clean, shower curtain dirty on inside as well). Also...they will stick to their 4pm check in time. We arrived around noon and was told the it was going to be several hours until the room was clean despite confirming through Kayak that my arrival would be between noon and one pm. They did accommodate my request for top floor, but could have cleaned a room and called as soon as it was ready.
I love the historic nature of the hotel. My room was very nice and I felt like I was staying in a room of a historic mansion. The bed turn down service with sweets left on your bed is a nice touch. Also enjoyed the wine and cheese reception in the lounge every evening. No free parking. You have to park in public parking which costs $15 a day. Walls of rooms are very thin so you can hear every bump and bang in the rooms next to you. Was not impressed with the shower...the water pressure was not good.
Only gripe is with parking during check in.
Thus hotel was close to everything. The historic atmosphere and tastefully finished rooms and period style decor was easy on the eyes. It feels like you are part of this lovely southern city. Convenient and xcellent restaurants, friendly service, reasonable rates, gorgeous. It's and comfortable clean rooms. What more could you want? Oh, and a lovely gratis private cocktail hour with wine, cheese, quail and more made dinner unnecessary!
This is my 6th time staying at the River Street Inn...every time I stay there, I love it even more. This was a last minute, one night trip and I got a great deal; I was even upgraded to a river view room! Normally I prefer modern hotels, however, I love the charm, character and history of the River Street Inn. The rooms are clean and comfy and the staff is always friendly! You can't beat the location of RSI, just park your car and walk everywhere. I love the chocolate candy they put on your pillows every night and the wine and cheese social in the evenings is an added bonus! (my stay this weekend was on a Sunday, so I didn't get that perk...wish it was EVERY evening)I have stayed at several other hotels in Savannah in the past, and now there is nowhere else I'll stay except for the River Street Inn. Thank you for another GREAT experience this past Sunday y'all!
Loved the location and the history of the hotel. Robes were suppose to be standard in every room, but we did not have them.. I requested robes to be sent to our room, but they were never delivered. Also there is suppose to be a turn down service that is standard, but we didn't receive that either .
Is a nice classic hotel with history with large amount of stories, has a lot of caratehtere , nice staff, bar, restaurante and concierge, best location in town , So noisy that at 7 you are up impossible to sleep beyond that time, terrible breakfast, no minibar and the bathroom very nice but if you have not worked at the circle du soleili impossible to have a shower or climb in to the bath.
The staff was incredibly helpful and personable. The decor was beautiful and we loved our room (although I will try for room 421 next visit). The housekeeper assigned to our room did not do a great job. When we arrived our floors were not well swept and she left an empty drink cup on the night stand.
I loved the hospitality & very clean, comfortable rooms, as well as the daily breakfast & wine/cheese reception. And great location. No gym or swimming pool.
The hotel staff was friendly and very helpful. The hotel is located in the historic district and within easy walking distance to many sights. Our room was was very comfortable and clean.
Everything was up to par. Comfortable room, great breakfast and good location
The hotel was lovely. We are already planning a trip back later this fall and will stay longer if we can get a good rate.
I really liked the soft beds and comfortable pillows. Breakfast was lackluster.
The room was full of character and the bed was so comfy! The location was within walking distance to the rstaurants and night life. None-we loved it!
The breakfast in the sun room was wonderful. The staff was very nice and helpful. Also the wine and cheese in the afternoon was wonderful. Yes. When I first checked in my room down that long hallway on the 3rd floor I got a very uncomfortable feeling. After finding out that this hotel was a stop on all the tours including the ghost tours I grew even more uncomfortable. Please stop the tour buses from stopping in front of the hotel for their stop to tell about the hotel full of ghosts.
Nice hotel near to everything
The staff was excellent courteous and helpful. Great location. Easy to walk to most restaurants and attractions. Parking
From entering the stunning lobby to the beautiful room, everything was wonderful! The staff was extremely welcoming and helpful. The complimentary breakfasts were served in a sunny and comfortable room, one of my favorite features of the hotel. Located at the center of the historic district, it is the perfect location to begin the historic walks and tours. And being in walking distance of many great restaurants and pubs was really fun for us. The on-site gourmet restaurant/bar provided a perfect end to the day. This was the best hotel stay we've ever experienced! It did not have a gift shop.
Location is great. Quiet and secluded, but easy walk to city center. Warm and welcoming staff. Very pleasant gathering room and garden courtyard. Guestrooms somewhat small, but comfortable. On your own for on-street metered (during weekdays) parking.
All the staff was extremely helpful and friendly. The front desk staff seemed to show a genuine interest in our day or plans to come, Kelly always mentioned other ideas or have her view of ours. We will definitely be staying here again.
Staff was amazing, breakfast was wonderful plus they had cheese and and wine and a late night snack in the freezer(ice cream) each night. Some rooms had old carpet that smelled but they were very accommodating when we asked to switch. We then got hard wood floors and it was great.
This is a true one of a kind boutique hotel. Wonderfully quirky, beautiful architecture and interior design. Well trained and attentive staff. Phenomenal bar and restaurant. So much more wow factor than the newer Kessler properties like the Bohemia brand. My biggest gripe with all 5 star properties (not just Kesslers) is the higher the price point the more they "al a carte" basic services such as parking, internet service, in room amenities, and "resort fees". These surprise upcharges ruin what other wise would be an excellent experience. As a recently retired traveler these charges more often than not discourage me from being a repeat customer. OK, I get paying for parking at say "The Waldorf" in NYC. Most guests don't drive there. But $22/night to park behind the building on their own property at The Mansion is absurd. And $10 for WIFI? Really? Get a grip. We're not all travelling on OP money anymore.
The property itself is very cool - chandeliers, marble, velvet furniture, modern art, sculptures everywhere. The location is also great in that you're about a mile or so to the main dining/shopping area. The service here is terrible but I'm under the impression it's terrible everywhere in Savannah, not just here. In fact, I'd go as far as to say it's a southern thing. Nevertheless, we paid 5 star prices to stay here (by southern standards) and expected 5 star service. The staff failed in this area, HARD. Examples: they didn't set up the sparkling wine service we ordered for arrival; they screwed up our room service order (literally, I ordered plain pasta with red sauce and they couldn't understand my order, so I got pasta drenched in butter); we requested a trash can several times before giving up; we had to request more toilet paper, tissues, coffee creamer, stirrers, etc., because housekeeping didn't leave it. Come on. On a side note, the amenities here are really low end. I didn't bring any shower products thinking what they'd provide would be sufficient. I ended up buying some cheap travel size things from CVS because the products here are even worse than drug store quality. This hotel needs to do a better job of staff training if it wants to be a lux hotel. As it stands right now, I've had better service at a Hampton Inn.
Than mansion itself is stunning. Beautiful decor, art, loved the room. We stayed for a week & our keys had to be replaced 5 times in that week. There were no comps or anything even offered for all of our issues with the room keys. I thought we should have been offered some sort of severance for the problems that we had. For that, I was disappointed. Also the food we ordered from room service was very overpriced & not flavorful. We had a salad & a sandwich, which was $50 & they forgot my dressing. The menu, at least for room service, was unimpressive.
Great location in a great city Concierge was pretty much useless. Couldnt make his computer work and tried to get us to eat only at their bar.
I have lived in Savannah all of my life and am a current New York City transplant. I had recently come home to visit my family and decided to stay at the mansion. The hotel was gorgeous - a mixture of old southern charm and the MET. The staff was also great. Very pleasant and met my every need. I would definitely stay here again if I got another chance
The Mansion opened right before I left Savannah and I have been wanting to stay there ever since! It definitely did not disappoint. The room had a view of the park and was beautifully appointed (the bathroom was spectacular). The restaurant was as good as remembered and one of my favorites- it has the look and feel people go to the Pink House for but with better food. The entire hotel and restaurant just felt very 'Savannah'- romantic and haunting. The staff was charming and friendly and I especially loved being surrounded on all sides by art! Not much not to like. I wish there was a free parking option (valet was great - friendly and accommodating) but steeply priced for the area (especially as it is their own parking lot right behind the building). Also, have never been to a 4-5 star hotel that did not have free wifi.