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This hotel has some serious issues to sort out regarding overbooking rooms. After 22 hours of travel from Lisbon, I arrived at 1:30am to find they had completely disregarded my reservation and given away the last room. This, despite the fact that I rang them from Lisbon two days prior to let them know I would be arriving late. While the night desk man did his best to find alternate arrangements for me, it was a truly horrid start to my trip and I will never stay at a Novotel Hotel again. Very dowdy room with badly stained carpet and a wonky TV. Also, very frustrating to have to ask daily for a new internet username and password. Boo!!!
Hotel needs to be re-done completely. Old and worn carpets, linen, ...I had a club sandwich on sundaynight which was not fresh at all, even to a point disgusting (did not eat it). Hotel gives a sad impression. Will definitely not stay there anymore. Felt repiied-off.
location, overall quality, best value-for-money in Porto Alegre. a bit old.
good location, nice little local bar next door, friendly staff in hotel and helpfull. happy to keep our luggage safe beyond our stay.
The condoms in the room, branded with the hotel logo, were an unusual touch! Made us wonder if we had booked into a `rent by the hour`place!
Localization, staff, The bathroon have smell , and the room have smell of fungi
The staffs treat customs very well and nice, even their English are not good to communicate clearly. They didn't provide sampoo.
The hotel is very well situated near the city center. Wireless internet connection free of charge is available in the whole hotel, including the rooms. Staff is very friendly and helpful. People with light sleep might be potentially disturbed by some noise (freezer, lift, outside noise), however this noise is not at all especially loud.
Staff personel were very helpfull and nice
Perfect for our situation. Close to bus service and the marcado. Great staff, some English speakers. Free breakfast was outstanding, free reliable internet, 24 hour staff at door and desk and lovely public areas increased safety. Mostly business types. Good location for historic district daytime activities but not best location for malls or high end shopping. Great value for price.
The staff was very friendly, helpful, and accomodating. The breakfast area was beautiful, and the food was good. The room itself was rather basic, but it was clean.