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Läget. Utbudet på hotellet var stort men jag hade endast nytta av gemensamhetsutrymmet. Servicen från receptionen. Allmäna recentionen blir hyfsat hotell. Rummet, inklusive badrummet var på tok för litet. Lakan och handdukar var gamla och slitna. Tråkigt att viss personal i receptionen hade svårigheter att förstå engelska.
Nära till allt. God frukost. Rent och trevligt rum.Trevlig personal.
Hotel has a pool and was easy to find and had plenty of parking spaces. Staff were friendly. Breakfast was included in the price Powerful hairdrier provided. The bed was comfortable. The pool is small and quite claustrophobic - an odd shape to accomodate more than 2 adults wishing to swim careful 'lengths'. The jacuzi was noisy and intrusive and I didn't find the swim a relaxing experience - a great shame.
Room absolutely stunk of stale cigarettes. There was a sign on the door saying it was a smoking room but housekeeping staff in the corridor told us that this no longer applies. However, the room smelt so strong of cigarettes and there was an ashtray in the room. Smell had tried to be masked with air freshener but this made the overall smell worse. We only stayed 1 night to quickly get ready for and attend a wedding otherwise I would have asked for a change of room.
Breakfast Awful decor, rust in bath, horrible smell in place
Restaurant and lounge bar area environment very comfortable with the staff very helpful. Bedrooms were in need of refurbishment. No air conditioning in rooms. Bathroom fittings in poor condition. Not the standard expected or seen previously from Hilton Hotels. Being mostly on one level, had a long walk to bedroom. Disappointed not to have breakfast, but could not justify the cost of £16.50 per person extra.
Price - Summer Offer for 2 nights bed & breakfast. Our room was upgraded to deluxe. Excellant breakfast. No lift.
The comfortable bed!! Only a small point but I get irritated by small extra charges (bottled water in the room and car park). If you had charged an extra £4 for the room I still would have booked it, but I would have left without the feeling of penny pinching on the part of the hotel.
breakfast! the chef went out of his way to accommodate me willingly.
It was nice and comfortable. A little bit too far from the town centre. Needs a little bit more dust cleaning.
None Greeted by beer glass and rubbish on the reception steps.Told on arrival that the room telephone was not working and an offer made to move us to an alternative hotel but no apology. Room ridiculously far away from reception. Bathroom was grubby. No crisps, peanuts or similar snacks available at bar.
The room,staff,food,very comfortable bed,all in all first class No complaints at all
The best location of the city. We had a good dinner there and very good breakfast. The rooms have different locations in the hotel and different prices. If you can, take the most expansive rooms to have a wonderful sea view, even if the rooms on the rearside are also very pleasant . A trip to the first part of the 20th century with modern comfort. No
Pleasant atmosphere, good food.
The staff were all friendly. The room was large and comfortable and the food was of a high standard. nothing
Very friendly and attentive staff, coping smoothly with 2 wedding parties as well as normal visitors Chaotic parking
the room was immaculate. staff were friendly and helpful.
easy to find, pleasant room, helpful staff, excellent breakfast. thought chandeliers magnificent....
we only stayed one night so it was just somewhere to sleep staff were very helpful room was cleanand comfy and we went on our way with a good breackfast inside us no complaints at all
Breakfast Bar prices
Room was very poor, next to the lift that took for ever to arrive!
Nice hotel with a good location in Southsea The showers in the bathrooms are under the level of the rest of the hotel
Location of the hotel was a little far away to local amenities and some more tips on Taxi companies to use would have been helpful.
We thoroughly enjoyed our stay and were in awe over your leisure facilities,and we will most defonatly stay again No bad points
the rooms were comfortable. the swimming pool and sauna was relaxing.the showers temperature and force of water was very good.
Staff is very friendly. The pool is quite small and the jacuzzi was broken.
I got the food to eat in the hotel. That's the only point I can think of. I ordered a muffins in the cafe coffee day counter and I was served two day old muffinn to me Room Heater was not working when I entered the room and I was never told when I was making a booking that room heater will not be available in the summer season. this caused me lot of inconvenience as I went alongwith with my wife and a kid(5 months old). And I was literally shocked by this incident.Please please intimate people what you will offer and what you will not beforehand so that visitor can make decision accordingly whether to stay in your hotel or not
Very comfortable stay at the Marriott. Staff were very helpful and polite. We even got a bottle of wine, fruit basket and chocolates in our room as it was our anniversary which was a lovely surprise. Would recommend.
ease of access, parking, catered fopr gluten free diet n/a
The improvements to the hotel and dining area are lovely. Very impressed with staff, especially the young blonde waitress who greeted us each mealtime with a smile, asking how our day had gone. Well done
Excellent sized room & bed. evening meal included None
The hotel is well located and easy to find. The staff were friendly and helpful - no problem when I asked for a later checkout. Would stay again.
Friendly and helpful staff. Luxurious and large bedroom.
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
Very friendly staff and exellent breakfast
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
A very nice small hotel, excellent service, excellent room Some fittings in the bathroom were not working, but the hotel did point these out, Very disapointed to find no coffee/tea facilities in room, very poor for a hotel charging such high rates.
Lovley personal service run by 2 top people
the room and attention to detail the location needs to be on the seafront and is wasted where it is
The service They change the soap each day even though it is not all used.
The large bath set in the floor of the room was lovely and so was the breakfast. I had a wonderful rest to be ready for a very important day's business in Portsmouth.
Comfort, peace and quite and very friendly staff. Not having a restuarant.
The room was beautiful, the spa bath was a lovely luxury, and the staff were very friendly! No in-room coffee/tea making facilities. It was possible to get it with room service but that would cost. After paying £150 a night, i thought it a bit much to be charged extra for a cuppa in the room!
Excellent, lovely, cosy hotel. Nice room, very warm atmospere. Very difficult to find, no elevator.
Everything was excellant apart from the price Too pricey for the location
excellent location, excellent reception staff
The breakfast was a little on the poor side, lacking in certain areas.
Staff very helpful. Rooms relatively spacious and quite comfortable. A contemporary and not too basic feel to the hotel. Ease of access to Gunwharf Keys many bars and restaurants. one of the nicest Express by Holiday Inns we have stayed in. Breakfast was somewhat disappopinting. Understand not being able to provide a cooked breakfast but thought that a lack of ham or cheese didn't quite support the continental breakfast experience stated outlined in hotel literature.
location and helpful polite staff breakfast was caos and not all food was available. Think table service on hot food would be a solution.
central position. parking easy. close to port. building going on outside. like fresh air so needed window open. so noisy.
Ease of access to the historic dockyard, shops and restaurants. Not enough seating for breakfast. No facility for evening meal in hotel. Sign posting to hotel not very good. The hotel sign was not lit up well as it was broken.
the position of the hotel with regard to the historic dockyard was great, with plenty of resturants close by. lack of signs from underground car park to hotel, no fun pulling luggage around the shopping centre.
the friendliness of the staff,location and the size of the room I stayed in ,could not fault the hotel in any way
Convenince of location, cleanliness of hotel.
Very functional and practical The room lighting is poor. Lots of tiny lights which don't illuminate the room properly.
Our room was very nice - comfy bed, great shower, lovely furnishings. Location was odd - residential with very little parking and few nearby restaurants; our room was at the top of four flights of stairs, the staff offered several times to assist with bags so it is not a big problem but something to be aware of.
Such a warm welcome. Excellent value for money.
excellent guest house owners were very friendly an welcoming lovely comfy beds superb breakfast would recommend the retreat as a great place to stay
Excellent hosts, good position, very clean and comfortable. Very willing and helpful
People were very nice and the house was wonderful
An excellent, very large, room and good breakfast with friendly and efficient service. The location is also convenient for shops and other facilities. Lack of car parking facilities.
Good clean room The owner of the hotel was very offhand
Very agreeable and friendly hotel staff None
Breakfast goood, tasty and staff were excellent. Bed comfortable, pillows nice. Position fine. Greeting by manager/owner cool to the point of awkwardness. Also, arrived back after dinner before midnight to be greeted by same person who made us feel like intruders - not very welcoming. Bath is hip bath - so, 50% economy/energy wise, 50% less comfortable for weary road traveller. Lack of toiletries didn't help. No bar added to lack of relaxation factor.Photographs didn't match reality. Smelt like 1950's boarding house, cabbage-Y.
The hotel was very clean The temperature on the shower was impossible to control
Attractive,clean large guest house with helpful owner/manager. Excellent value for money None
Nice clean room with a comfortable bed. Quietish area and only a 10 minute drive to Portsmouth harbour, which is the reason we booked.
The staff are so welcoming you will enjoy the arrival and the greeting they provide. I was convalesencing following chemotherapy treatment in hospital and all my medical needs were attended to - such a treat to have the levels of care and attention from all the front of house staff who are a credit to the hotel. Nothing to put in this box!
Not having to travel as attending Xmas function Heater in room not working on one of the coldest days of the year. Having to pay for breakfast.
Good service and pleasent room
we only stayed from 7pm-7.30am so didn't experience much The fact the travel cot couldn't have been set up and made up by the hotel when we did pay £75 for our room it seems a bittight not to include this as a srvice when even a travel lodge or days inn provide this service for half the price!
It was very quiet The restaurant. Things we ordered from menu not available and service very slow
The dining restaurant was good and the staff were friendly and helpful. My room smelled of smoke.It was obvious a smoker had been using the room previously.
The food was very poor, slow in coming and only luke warm. The manager was informed and was very helpful
Food parking and room None
Hotel staff Need to allocate car park spaces for hotel guests. On Friday and Saturday nights most of car park spaces were taken up by people attending the functions. Need lifts to ist floor specially for older and disabled people.
Att det låg på bekvämt och lättillgängligt avstånd från färjeterminalen till Frankrike. Att det hade en bevakad parkeringsplats. Vi missförstod beteckningarna vid bokningen och fick ett rum för handikappade, där allting var för lågt: t ex sängarna och handfatet . Det gick inte att byta. Kanske var det sant att hotellet var fullt, men vi tyckte att det kändes som om personalen sade det bara för att slippa besvär.