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I have stayed at the hotel 4 times --- The hotel is very well run and maintain. - food is excellent - staff very friendly - location is very good. The evening entertainment could be better - and perhaps a bit of moderization of the bedrooms might be an idea. I would perfer no dogs allowed.
Staff, food and facilities were excellent...will return. Towels in bedrom...on the small side!
The staff cannot do enough for their guests and the pool and dining is wonderful.
Excellent family hotel. Good facilities for young children. Helpful staff. Free wifi in hotel lobby. Very good breakfast. The evening meals were average
The best hotel I have stayed at in this price range. Location is great - surrounded by plenty of beach, small shops, bars and restaurants. No nightclubs within earshot. Hotel is very clean and very well maintained. Staff are helpful and friendly. Huge variety of food. Pools clean. Evening entertainment was of a high standard. Very family friendly. The kids (6,4 &2) all loved it from the second we walked in and they were presented with a small inflatable seahorse. I try to avoid going back to the same place twice. This hotel will be an exception to that rule.
excellent hotel.very clean,staff very friendly.good food high standards.
Food variety was excellent The room we were allocated was poor It was on the ground floor, overlooking an overgrown bit of garden with a large receptacle for garden refuse in front There were only two very flat pillows on the bed The main areas of the hotel were furnished luxuriously, but certainly from our experience with our room, the bedrooms were poor quality
Enjoy the opportunity to relax in a quality location with good food and comfortable facilities. Fish choice not as good as previous trips
Något för alla; SPA, golf, tennis, massage, gym, simning, barnpool, barn-disco, kvällsunderhållning, nära till strand. Bra middag och frukost. Inte anpassat för ungdomar. Telefonräkningen blev det lite strul med. Tråkigt att behöva betala extra för att använda deras faciliteter när man hade räknat med att det skulle ingå i priset.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
siwmming pool food
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
The entertainment was a bit poor but the kids liked it
everything was perfect,food pool staff,location
The location, being beachside and close to the shops and facilities at Puerto del Carmen
It was a wonderful relaxing time. Very safe for families with young children.
Full of Irish Rooms a bit small, no air conditioning
Late check-out and use of hotel facilities - great Sun bed craziness. There should be a no-reserve policy on all sun beds. If a bed is empty for 1 hour, then security should remove all belongings left to 'secure' the bed. Also check-in was very unwelcoming. The record of our reservation was inaccurate and we were made to feel that it was our fault, whcih was bad.
The facilities were excellent and the location was excellent, it was well landscaped and well maintained facilities for lunch could be better as bar menue was very limited. No restuarant facilities at the hotel.
Hotel is great for singles, couples and families. Fantastic location. Fantastic views from bedroom and balcony - close proximity to the sea which you could hear lapping even when balcony doors closed. Very relaxing. Pool area idyllic for everyone. Most of the staff are really excellent, friendly & smiling especially in Reception. I was given a birthday cake & wine on my big day - A nice touch. This is a lovely hotel in a lovely area of PDC. Brilliant for just relaxing or sampling the nightlife of PDC Ive stayed here many times before - Hotel has now changed its policy, instead of a great buffet lunch it only serving snacks during lunch time. These varied from not bad frozen type burgers to pretty basic toasted sandwiches and salads- Very disappointing!. Although some drinks prices have stayed static the price of draught beer is now extortionate. The 'beach' bar was not open during my stay, so if you wanted a drink by the sea you had to go and get it from the main bar. Sun loungers & parasols seem to be 'reserved' at 6am for the best positions round the pool and overlooking the sea ! Having said that there were plenty of loungers available for everyone all day [ but not parasols or chairs] - But none of this spoilt my stay
I liked the surrounding areas, being able to look out at the sea from my room. The grounds are very impresssive and well looked after. While the hotel itself if very well kept the bedrooms could do with being upgraded, furniture carpets in particular need to be replaced. We have been going there for over 13 years and there have really been no changes to the rooms.
location they allow customers to book sun beds with towels and some customers did not come back for hours. They should remove these towels
The facilities are excellent...the proximity to the sea and it's own beach, the terraces overlooking the sea etc. The location is superb..at the historic end of Puerto del Carmen.IBy the way, I think your service is excellent..your website works well, and I seem to get better rooms when I book with you. Usual sun lounger problems..reserve one at 6am!!
Very comfortable hotel with friendly staff. Location excellent and well maintained grounds. Bedroom furniture needs ugrade.
The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless. Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!
The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin
I found the food was excellant and the hotel location was perfect No indoor pool with steam room
had a wonderful time at the farionnes..close to the beach..great breakfast..good entertainment..staff very friendly
Situation near beach.Cleanliness.Service. Nothing.
Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned
We acyually stayed in the apartments, what we loved the most was easy access to the beach and the magnificent breakfast and lunch food. n/a
The apartment was fantastic and the cleaning staff were brilliant. The location was perfect and we will definetly be returning again for a visit
avkopplande med snyggt inredda rum, fina pooler & ett underbart spa. lite svårt att boka spa- tider, fullbokat hela tiden & vi var där i 3 dagar så vi hann inte med det vi ville göra.
Ett jättefint hotell med ett helt fantastiskt läge vid klipporna. Vänlig personal, rena rum och supersköna sängar. Poolområdet är stort,välskött och väldigt vackert. Rekommenderas!
Standard accomodation, pools were nice and apartments were quite spacious as was the bathrooms. View of the sea was lovely. Was 5 mins in a taxi to the main strip of puerto del carmen. The cleaniness of the apartments were quite poor and no air con was available, very hot at night. Steep hills up to the apartment and so people with poor mobility have to get taxis. Pool bar was quite bad and staff were quite rude.
Pool bar was great as was the pool itself. The location was perfect as it's only 10 mins walk to the local shops/bars/restaurants. You will need to get a taxi to the new town but this is only approx 4Euros and is only 5 mins away by car. N/A
Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.
Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.
Good hotel for this price, good location, good breakfast and dinner for one week. Good hotel for the holiday. One thing is mystic for me in a lot of the hotels-apartments. Why remote control of the TV set is stored in reception??
Cleanliness of complex and rooms, quiet resort and good helpful staff. Food was a little 'cold' at times, and choice was somewhat limited.
great location helpful staff very clean and spacious great big pools would definatly return
It is a very nice appartment complex and with a fantastic warmed swimming pool. The food was very good as well. One of the servants in the dining room was not always that friendly
Very Friendly staff, great rates, fantastic facilities too
Studion kändes rymlig pga bra planering av utrymmet. Bra frukost men med lite mer frukt o grönsaker blir den ännu bättre. Då vår balkong vette mot en väg blev vi störda av trafiken. Man borde sätta upp en mur som dämpar bullret. Om muren "smyckas" med växter är det betydligt trevligare att titta mot denna grönska än mot en bullrig asfaltsväg. Musiken vid poolen var för hög.
Det var ett lugnt område, vi var ute efter avkoppling och fick det verkligen. Rent och fräscht, väldigt tillmötesgående personal. Det var nära till stranden 5 min.bara Dit reser vi gärna igen, och jag kan rekommendera andra att göra det också. Och trädgården, fantastiskt vacker och väl underhållen. Inte illa direkt, frukosten var lite enformig, men med tanke på att det var mycket tyskar och engelsmän på hotellet så är väl frukosten anpassad till dem. Personligen hade jag föredragit mer grönsaker och frukt istället för muffins och andra söta bakverk. Sen saknade vi bäddmadrasser i sängarna. De var hårda och lite obekväma, men det fungerade.
Mycket lungt läge och rimligt nära strand och city.
The location of the apartments was great. Also on checking out, a courtesy room was made available.
We had our breakfast sitting in the sun every morning. NO
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
very handy. Food very good.
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
The value for money that it offers.
It was so relaxing and the complex so safe No
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
the location was excellent and staff were very welcoming no
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
excellent value for money, small complex, comfortable apts.
Central location and very nice staff
Hej!För mig som var där för att delta i Ironman tävlingen passade hotellet perfekt.Det var lugna nätter och nära till starten. Enda saken vi var missnöjda med var det att alla solstolarna var reserverade hela tiden första veckan.Andra veckan funkade bra.Vet inte om det var personalens förtjänst.