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Food variety was excellent The room we were allocated was poor It was on the ground floor, overlooking an overgrown bit of garden with a large receptacle for garden refuse in front There were only two very flat pillows on the bed The main areas of the hotel were furnished luxuriously, but certainly from our experience with our room, the bedrooms were poor quality
The best hotel I have stayed at in this price range. Location is great - surrounded by plenty of beach, small shops, bars and restaurants. No nightclubs within earshot. Hotel is very clean and very well maintained. Staff are helpful and friendly. Huge variety of food. Pools clean. Evening entertainment was of a high standard. Very family friendly. The kids (6,4 &2) all loved it from the second we walked in and they were presented with a small inflatable seahorse. I try to avoid going back to the same place twice. This hotel will be an exception to that rule.
Excellent family hotel. Good facilities for young children. Helpful staff. Free wifi in hotel lobby. Very good breakfast. The evening meals were average
Staff, food and facilities were excellent...will return. Towels in bedrom...on the small side!
excellent hotel.very clean,staff very friendly.good food high standards.
I have stayed at the hotel 4 times --- The hotel is very well run and maintain. - food is excellent - staff very friendly - location is very good. The evening entertainment could be better - and perhaps a bit of moderization of the bedrooms might be an idea. I would perfer no dogs allowed.
The staff cannot do enough for their guests and the pool and dining is wonderful.
Enjoy the opportunity to relax in a quality location with good food and comfortable facilities. Fish choice not as good as previous trips
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
siwmming pool food
everything was perfect,food pool staff,location
The entertainment was a bit poor but the kids liked it
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
The facilities are excellent...the proximity to the sea and it's own beach, the terraces overlooking the sea etc. The location is superb..at the historic end of Puerto del Carmen.IBy the way, I think your service is excellent..your website works well, and I seem to get better rooms when I book with you. Usual sun lounger problems..reserve one at 6am!!
I liked the surrounding areas, being able to look out at the sea from my room. The grounds are very impresssive and well looked after. While the hotel itself if very well kept the bedrooms could do with being upgraded, furniture carpets in particular need to be replaced. We have been going there for over 13 years and there have really been no changes to the rooms.
Hotel is great for singles, couples and families. Fantastic location. Fantastic views from bedroom and balcony - close proximity to the sea which you could hear lapping even when balcony doors closed. Very relaxing. Pool area idyllic for everyone. Most of the staff are really excellent, friendly & smiling especially in Reception. I was given a birthday cake & wine on my big day - A nice touch. This is a lovely hotel in a lovely area of PDC. Brilliant for just relaxing or sampling the nightlife of PDC Ive stayed here many times before - Hotel has now changed its policy, instead of a great buffet lunch it only serving snacks during lunch time. These varied from not bad frozen type burgers to pretty basic toasted sandwiches and salads- Very disappointing!. Although some drinks prices have stayed static the price of draught beer is now extortionate. The 'beach' bar was not open during my stay, so if you wanted a drink by the sea you had to go and get it from the main bar. Sun loungers & parasols seem to be 'reserved' at 6am for the best positions round the pool and overlooking the sea ! Having said that there were plenty of loungers available for everyone all day [ but not parasols or chairs] - But none of this spoilt my stay
Very comfortable hotel with friendly staff. Location excellent and well maintained grounds. Bedroom furniture needs ugrade.
The facilities were excellent and the location was excellent, it was well landscaped and well maintained facilities for lunch could be better as bar menue was very limited. No restuarant facilities at the hotel.
Full of Irish Rooms a bit small, no air conditioning
location they allow customers to book sun beds with towels and some customers did not come back for hours. They should remove these towels
It was a wonderful relaxing time. Very safe for families with young children.
The location, being beachside and close to the shops and facilities at Puerto del Carmen
Late check-out and use of hotel facilities - great Sun bed craziness. There should be a no-reserve policy on all sun beds. If a bed is empty for 1 hour, then security should remove all belongings left to 'secure' the bed. Also check-in was very unwelcoming. The record of our reservation was inaccurate and we were made to feel that it was our fault, whcih was bad.
It is a very nice appartment complex and with a fantastic warmed swimming pool. The food was very good as well. One of the servants in the dining room was not always that friendly
Good hotel for this price, good location, good breakfast and dinner for one week. Good hotel for the holiday. One thing is mystic for me in a lot of the hotels-apartments. Why remote control of the TV set is stored in reception??
Cleanliness of complex and rooms, quiet resort and good helpful staff. Food was a little 'cold' at times, and choice was somewhat limited.
Very Friendly staff, great rates, fantastic facilities too
great location helpful staff very clean and spacious great big pools would definatly return
Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.
Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.
The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin
Situation near beach.Cleanliness.Service. Nothing.
The apartment was fantastic and the cleaning staff were brilliant. The location was perfect and we will definetly be returning again for a visit
had a wonderful time at the farionnes..close to the beach..great breakfast..good entertainment..staff very friendly
Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned
The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless. Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!
We acyually stayed in the apartments, what we loved the most was easy access to the beach and the magnificent breakfast and lunch food. n/a
I found the food was excellant and the hotel location was perfect No indoor pool with steam room
Något för alla; SPA, golf, tennis, massage, gym, simning, barnpool, barn-disco, kvällsunderhållning, nära till strand. Bra middag och frukost. Inte anpassat för ungdomar. Telefonräkningen blev det lite strul med. Tråkigt att behöva betala extra för att använda deras faciliteter när man hade räknat med att det skulle ingå i priset.
Studion kändes rymlig pga bra planering av utrymmet. Bra frukost men med lite mer frukt o grönsaker blir den ännu bättre. Då vår balkong vette mot en väg blev vi störda av trafiken. Man borde sätta upp en mur som dämpar bullret. Om muren "smyckas" med växter är det betydligt trevligare att titta mot denna grönska än mot en bullrig asfaltsväg. Musiken vid poolen var för hög.
Ett jättefint hotell med ett helt fantastiskt läge vid klipporna. Vänlig personal, rena rum och supersköna sängar. Poolområdet är stort,välskött och väldigt vackert. Rekommenderas!
avkopplande med snyggt inredda rum, fina pooler & ett underbart spa. lite svårt att boka spa- tider, fullbokat hela tiden & vi var där i 3 dagar så vi hann inte med det vi ville göra.
Mycket lungt läge och rimligt nära strand och city.
Det var ett lugnt område, vi var ute efter avkoppling och fick det verkligen. Rent och fräscht, väldigt tillmötesgående personal. Det var nära till stranden 5 min.bara Dit reser vi gärna igen, och jag kan rekommendera andra att göra det också. Och trädgården, fantastiskt vacker och väl underhållen. Inte illa direkt, frukosten var lite enformig, men med tanke på att det var mycket tyskar och engelsmän på hotellet så är väl frukosten anpassad till dem. Personligen hade jag föredragit mer grönsaker och frukt istället för muffins och andra söta bakverk. Sen saknade vi bäddmadrasser i sängarna. De var hårda och lite obekväma, men det fungerade.
Pool bar was great as was the pool itself. The location was perfect as it's only 10 mins walk to the local shops/bars/restaurants. You will need to get a taxi to the new town but this is only approx 4Euros and is only 5 mins away by car. N/A
Standard accomodation, pools were nice and apartments were quite spacious as was the bathrooms. View of the sea was lovely. Was 5 mins in a taxi to the main strip of puerto del carmen. The cleaniness of the apartments were quite poor and no air con was available, very hot at night. Steep hills up to the apartment and so people with poor mobility have to get taxis. Pool bar was quite bad and staff were quite rude.
very handy. Food very good.
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
We had our breakfast sitting in the sun every morning. NO
The location of the apartments was great. Also on checking out, a courtesy room was made available.
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
nice seaview room
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
Good location. Good staff. No gift shop.