Mycket trevlig personal,bra service. Ljud från trafiken på cornichen,man vänjer sig efter ett tag.
Suverän utsikt (mot havet / "superior") med balkong och glasskjutvägg, fantastisk beach-club (utom på vintern då den är stängd även om det är varmt), mycket komfortabla rum, bra läge vid cornichen med gångavstånd till Hamra Småtrist frukostbuffé, receptionister inte helt på topp, madrasskydd av plast under lakanen
Location My negative impression started when i checked-in and they took 4% more than what was written in my booking.com reciept "due to exchange rate"..my reciept was in dollar and they got paid in dollar..but somehow they had to go through local currency....This is actually illegal in EU.. The room was dirty with tissues and some unidentified objects under the bed. My third chock was when i saw they have lowered the room rates dramitacally..and since i could cancel and rebook according to the terms, they agreed to upgrade me. But i could only choose between 2 rooms..while on the internet there was 3-5 options! Then i moved to the room and there was a lot of ants! The internet was very expensive 6 USD, in many coffee shops in the internet is free!
Comfort of the bed; seaview from room; service of staff; excellent breakfast; amazing swimming pool The bathroom aeration was not working; the room was on the small side; could have used more tv channels.
its a cozy place
Nothing The staff is very rude I asked for free WIFI in my room because I booked the room with free WIFI and they said no you have to pay. I was traveling with two young children and several luggage and nobody helped me.
Quite area. Close to AUB. Easy valet Parking. Very good staff no
The staff are amazing. We specifically asked for a balcony, and it was huge, but we had nothing to sit on outside and there was no light switch to turn the lights on outside
My husband and I were very impressed with this hotel, and we would definitely stay here again. The service was great. All workers from bellhops to cleaning staff were incredibly friendly. I was especially impressed with the breakfast, which was included with the price of our room. It was a magnificent spread--over and beyond what I would have expected. The only criticisms that I have is that the mattress on the bed was a bit stiff. Also, when we first arrived, the people behind the counter were also answering several phone calls while at the same time checking people in.
I liked and appreciated the courtsey of all the employees Not applicable
Its good location outside down town but still at walking distance (more or less 20 minutes); the services available and the staff. The permanent traffic noise (especially in the rooms at the front) which makes it impossible to let the windows open and fully benefit from the terrasse; the sometimes a bit too commercial approach of the hotel and its staff (services advertised everywhere in the room; staff knocking at the door to offer services without having been asked, etc.).
The location is great, the staff are helpful and smiling, the rooms are clean, and the facilities are very convenient. The hairdresser's rates are exorbitant!
Location 1) They did not provide me with my requested non-smoking, king-bed room until I demanded it. 2) Internet service was not operating,even after several calls to reception all their promises were broken and, although they promised to refund the fee, it was still on my bill and I had to pay it. 3) Service is poor and most employees have a negative attitude.
serves is not so good
i liked the sea view, services of the hotel and the SPA of the hotel
Staff Welcoming and their attitude. Room cost specially during no season periods. Plz be fair.
The furniture in the rooms is old and so is the telephone system.
The staff were good and will help u anytime The breakfest what not nice they should have a more food on display Rooms are too small
I like the sea view and the location. The breakfast was perfect. The price was very high according to the room furnitures. The sofa, towels and carpet were very very old and dirty. Late chick in.
excellent hotel 4 summer time. I had a club room where I should get fruit, sweets and water daily as complementary service, I got it only 1st day.
swimming pool - spa facilities excellent the sandy beach very very dirty / house keeping some times forgat you / valeut parking takes more than 10 min for bringing your car
The breakfast buffet is great Nothing
i like the hotel to be comfertable especialy the restroom and the bed and i pefer more international tv chanels
Mycket professionella frontdesk personal, mångspråkiga.Hotelet var mycket fräsch, badrummet är helt nytt, med bra val av kvalitet produkter, Lobbyn var otroligt bra designad, med god smak gällande färger, Nej
Personalen ansträngde sig för att göra vistelsen bra och trevlig, bl a genom att söka bord på restauranter (stort tack till Adonis) och hitta biluthyrare! Duschkabinens vägg höll på att rasa sönder, dåligt med varmvatten i duschen första kvällen.
The view from the room, the spacious balcony, the friendliness of the staff and the quality of the food & beverages, the commercial mall under the hotel. Nothing
all facilities and staff and restrant and the bar
Very nice hotel with great views. Excellent staff and very friendly. I recommend it.
expensive and far from city cinter
night clups no
Reading the massage menu!
The staff were very helpful and write on time when requested. The room is big and very clean and also wounderful balcony. The spa is great. The internet facility is very stupid and not for a 5 stars hotel . The rate of the rooms is expensive in comparing with the location in the country side.The rate of Habtoor is the same as the Four Season !!!
Arrogant staff. Very noisy
It is good hotel, but you can find better than Habtoor
Nothing, It was very bad 1.Reception staff asked us to pay the full amount of the booking in advance. 2.Reception staff take 100$ more, they asked us to pay 600$ we pay it then he said no this is 500$ only, please pay 100$ more!! 3.When we chick in, the reception staff asked us if we can take our luggage or they will send it later on with some one!! Also when we chick out they asked us if we would like to take our luggage to the taxi or they send it with some one!! 4.I asked them to change the bed sheets because it was dirty, they send me one of their staff to check it, then she left without change it.
I liked the fact that it was near shops and within walking distance of sea and Downtown. The staff was friendly and helpful. We only ate in the hotel once and it was not a good experience.We had room serive one evening and the food was not very good. I had tagliatelli Carbonara and it was overcooked and rather tasteless. my husband had a mixed grill and the meat was tough.Additionally you advertised a gym which was once of the reasons we chose it but it was out of action.
The location in Hamra was great. Rooms were large, comfortable and well kept by the housekeeping staff. Rooftop pool was a plus but needs to be kept in better condition. Gym facitilities. Reception staff and cafe staff weren't very welcoming or helpful - we felt like everything was too much trouble for them. Pool closing when the weather is still hot.
The room was clean and nice yet a bit small for 3 adults. The bathroom was clean as well, a bit old though but was functional. Airconditioning was superbub. The housekeeping staff was friendly. The hotel was small and cute and well organized. The front desk was not very friendly nor helpful. We carried our luggage becasue the door man was not available most of the times. The services were a Bit sluggish. It took a while to get my internet access code and ended before the actual time. I also got my extra key after 40 min from asking for it which was also inconvenient.the front desk was not busy at all when we arrived yet everything went very slowly and the services took for ever.
Excellent staff - very friendly and professional. Breakfast selection was vast and good quality. The design is totally over the top. You need sunglasses when you enter the hotel as there is a lot of gold going on. If its contempory that you want, this is not the place. However, everything is clean and of good quality
the pool /
helpfull hotel staff, clean,calm.. and the hotel location is realy good for the first time visit to beirut, near by every thing you need reach in the city . talking about my self, i had a good time. the health club was underconstruction, and the pool was out of order
the location only The hotel is very small no facilities. The room is very small and hotel is too expensive its only 3 star hotel.
I like the location (great neighbouring in the city, proximity of good spots, bars, shops, restaurants), the cleanliness of the room, the nice oriental design.
Good location, nice, clean, comfortable room. Staff is nice, but not so well informed about local transportation and sightseeing programs, except the organized tours.
The Hotel is very clean, the rooms are bug enough and comfortable, the breakfast is OK The hotel stuff are very rude
the nice welcoming of the staff
Beautifully designed and spacious rooms complemented by attentive and very friendly staff. The breakfast buffet was very nice and served by very friendly people. Need to upgrade TV's to flat panels.
The service was excellent. Everything done with a smile. Exceedingly clean. Very responsive staff The AC in the room though very effective, did not eliminate the humidity.
The hotel staff was excellent, services is good, good location Please write at least 15 words
Room facilities and cleanliness. Wireless internet service was not available in the room.
room was smilly and humed to the point that i had to change my room.
calm and v .profesional and cooperative staff lobby is small
The location. Tep for cleening the room
Good position and confort Poor restaurant
Nothing Ventilation, Air conditioning, Towels , small Bathrooms, smoking in reception area , buffet breakfast location and quality
Very comfortable beds The bar had slow service, the pizza was delicious but the desserts were not as good.
the people respect. no.
when i checked-in the hotel did not have my room ready eaven thou i called and sent an e-mail to duble-check and also conferm my reservation when i came from a long trip the hotel keept my wating for 2 houers and then the said we are sorry because we are over-booked and they put me in a suit with some friends for lack of rooms ...... thats somthing i did not accept yes the over-booked story and the 2 houer wait even i came after midnight
There are a hotel role says its not aloud to inter the pool area at night for the restaurant there because am wearing my abayah (a traditional dress women wares in gulf country) that I can except in a non Arabic country but not in an Arabic wish know our culture
location nomore . the staff
staff and the location nothing
The Amethyst pool area is amazing. feels really VIP and the staff there treat you like royalty and make the effort to talk to you. Pool service is a little slow.
The room service is good for its value. All hotels as acomplemantary put kettele for tea & cofee, here they did not.
the location is good and the looby and the security. the executive room rate and that no lower rate for Booking.com
The hotel ambience and facilities Yes, fiirst of all, the front desk service is very poor and the staff is totaly unqualified for such five star hotel. Secondly, I've never seen a hotel that charges its guests for the valet parking.
nothing Instead of $ 20 they charged $ 50 for airport pick up, there was no running when I arrived, I booked up 2 rooms, I asked them over the phone for 2 connected rooms, they said availble, when I arrived they offered a suit of $ 120 and charged me the rate of 2 rooms ($ 140 + tax),
Very nice and friendly reception staff. Booked an airport transfer through the reception and agreed the price of 20 USD. The driver was untidy, even smelly and the car not so clean either. At the airport he was clearly not so happy with the price agreed. Left him standing and screaming 20 USD in his hand. Better deal to get a cab from a street corner and agree the price and pick-up time. Probably more or less the same price.
Every body is 100 % professional and helpful .... It makes me feel home , so I don't want to go back and end the vacation...
The price 1- the reception dont answer the phone 2- the electrecity disconnected many times during 2 days
nothing the hotel is not good at all.
service of staff is very personalized and friendly. boutique hotel in the vibrant heart of beirut they dont clean the terasses and lobby is not grand .
The room was very spacious and very well maintained with beautiful and interesting items used in the decor and delicious fresh fruit was kept ready before our arrival; the concierge was very attentive to our needs and helped us have a very pleasant experience by arranging our reservations at various restaurants and other venues, including a half-day tour to nearby attractions and especially Jeita Grotto... The breakfast buffet was very limited compared to what I would expect from an establishment like Le Vendome; the ongoing construction next to the hotel makes it mandatory to get up by 8ish in the morning as it is impossible to sleep after that due to the very high levels of noise
One of the main reason for choosing this hotel always is the fascinating sea view from the upper floors
The housekeeping was perfect and honest. The price was extreamly high !
staff swiming pool and no joint rooms
staff was useless, cleaning people absolute dont know what they were doing
Friendly and helpful staff plus all the day house keeping. I liked the business center. Maybe the classic furniture.
The Staff were helpful The Room was too old,, old TV old coffee maker, old furniture...etc
Wedding Invitation The dinner catered to event wasn't good. However our breakfast at the hotel was good.
the location of the hotel mostly the stuff
Location is great. Requests not always fulfilled
hammera street nois in the morning .
location was excellent This hotel was a disgrace to the five-star chain. Not a single customer service smiles when he meets you. The carpets are stained in rooms, and furniture is exhaustedly old. The TV looks like it was bought from a backyard sale. Hardly anyone speaks English. Motels have better and friendlier services. As for the so-called swimming pool, it was a 3x2 meter which a dog would not want to jump in!
Nice location , most of the staff are friendly , the food and service at top floor restaurant. The club lounge is poor , not up to the international standard in terms of size , facilities , snacks and drinks , only 2 no pcs against huge no of guests , finally some of the staff are not friendly.It simply does not represent value for money.
they didn't receive our booking from booking.com but still were nice enough to accommodate us at the same rate. due to construction going on next to the hotel, they upgraded us to a better room which was quieter compared to the first one. staff was very very nice and breakfast was superb.
The location close do the Downtown and to the corniche. The room is very nice for a reasonable cost. The noise due to the building construction nearby.
i liked the location of the hotel and the low charges compaired to similar hotels with same locations and nothing else because the airconditioning was not working during my stay they could have done about the power cuts and airconditioning system
location and staff were nice too much noise from outside construction, poor value for money
location and room price are main attraction. bathrooms are very small. maintenance is not very good; I asked for a replacement of a light bulb. they didn't do it during my 4 night stay. towels are getting old and must be renewed.
The bar and front desk staff The airport transfer did not arrive. The elevator was out of service. There is a construction site next door which is very noisy 24/7.
nothing We had a considerable number of issues during our stay: 1. When we arrived, they couldn't find our booking 2. 2 days in a raw, when we came back to our hotel room late in the evening the room wasn't cleaned & we had a sign on our door "do not disturb". We explained to the hotel that we never put that sign on the door & they had the courage to ask if we were correct?! I think this was some staff that was too lazy to clean the room & wanted the next shift cleaners to do it once we call to get the room done! 3. Every day our room key was desactivated, even when kept far from any mobile. It's very anoying to have to come back to receptyion every time to re-activate it 4. Given the quality of the hotel & service, their rates are a rip-off
the location construction noise from the next hotel
The provision of health club Deal with power outages
Comfort bed Noise because the hotel in construction area
Vänligheten och närheten Inget
Bra läge Smutsiga och fläckiga heltäckningsmattor
reception öppen dygnet runt, stora och fräscha badrum. Något ointresserad personal.
nästan allt var bra nej