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Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
The hotel is in the best location for someone wanting to see different parts of Quebec City. The staff is very well trained and seems to try to exceed expectations. This is a gorgeous historic hotel that has been extensively renovated. The pool and spa, all the restaurants, etc. are at or above the standards of what you will find in more modern luxury hotels. Based on my experience, I would recommend staying in one of the traditional decor rooms (preferably beginning 62##). Initially, we were offered an upgrade to one of the remodeled rooms, but we thought the window was very small and the room felt rather claustrophobic. So, we asked to be put back in the traditional decor, unrenovated rooms and found it to be much larger and comfortable with a double window and a great view. Of course, these two rooms (out of the 600 in the hotel) likely were not representative of all the remodeled/traditional room layouts. Just my experience.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
All staff was very accommodating and a pleasure to deal with.
Location of the hotel, as most attractions, sites where within walking distance. The actual hotel atmosphere romantic historic.
Location great! Room cozy and romantic - loved the stain glass. Helpful staff. Great time :)
The location Very comfortable bed
Central location to explore Old Quebec. Rustic decor in keeping with the historical location. Car became inaccessible due to valet parking off-site, although totally understandable in view of location of hotel in the heart of the old city.
The hotel was located in the center of the old city of Quebec. All activities were within walking distance.
Location, very comfortable room No
We enjoyed this hotel,as it is very central to everything. The room we had was very nice,including all comforts that go with it. We definetly would go back in a flash NOT REALLY
Hotel Acadia is well situated near all restaurants and activities in old Quebec City. It is very quaint and reasonably priced. We were able to drive to this hotel and leave our car with the attendant for a small fee. We especially enjoyed the French cuisine in nearby restaurants.
good location within easy walking distance of all the city attractions A very small room for the money. Our companions were in a room below grade with a window that could not be opened; they felt it was quite stuffy and claustrophobic.
Good place to tour Quebec,visit to the Citadel, River Cruise Great walking in old town ,loved the Buskers very enteraining Breafast arrangments , we were given breafast tokens to use at hotel around corner at sister hotel, service was shocking first day ok second day waited 50 minutes for breafast then left without receiving breafast complained to hotel arcadia lots of sympathy however no consolation prize and no rebate off the bill we ate at our own choice of venue for the rest of stay.
Location is great, right in the old city across from the Esplanade park (even numbered rooms look out to the park), easy walking to all of the main attractions.. Staff bends over backward to be helpful. Breakfast included, basic but all the necessities. Electric fireplace in room. Convenient key-less access. Parking in back of hotel (albeit limited to just 4 cars, first come, first served). This applies to our room, but maybe not entire hotel: Tiny bathroom with sliding door that provided little privacy. No closet, just a rack to hang clothes next to bed. Didn't matter to me, but limited tv channel selection might bother some.
Helpful staff and great location in Old Quebec
It's size. Very homey,cute and cozy. Close to where we wanted to be. Tv reception could have been better.
The hotel staff was very courteous and helpful. I especially appreciated the gentleman at the front desk upon our check-in who graciously changed our room to better accommodate our needs!
comfortable and conventient, nice and friendly staff
Maintainance work (hammering and drilling) in the room next to mine started at 8am... very very annoying.
Rooms were very new and modern and they have free coffee, expresso, cappucino, water, fruits for 24 hours in the lobby.
Staff was superb and an excellent location Room was small and breakfast so so.
The staff were very nice and the hotel was very clean. Walls are thin, sometimes you can hear the person in the next room snoring.
excellent breakfast and the location nothing, it was perfect
Very nice and quiet hotel in the heart of Quebec City. The luxury room we stayed in was very nice and at $204/night was well worth it. It was decorated with class and good taste. The staff was pleasant and helpfull. Very enjoyable ... I recommend it to everyone. Nothing major!
It's location and warm reception No view to the river
The owners and proximity to the old city. The bed was uncomfortable.
The location of this hotel is very good. Easy access to the Chateau Frontenac, the Plains of Abraham. Easy access to parking with unlimited exit privileges at no extra cost. Very calm and quiet. Feels like you're staying with family.
location, price, cleanliness, friendly staff, quiet, all in all a great experience! Only inconvenience.....not enough coffee supplied in room.
Very pleasant room, cozy, in a nice location in the old city of Quebec. The owners were friendly and informative.
The atmosphere was great - the decor reflecting a French impression. I would have like to see a better continental breakfast ie more than orange juice, coffee and a small muffin.
Enjoyed it. Concierge was very helpful.
Cleanliness of room, attention to details, parking facilities and quiet at night. N/A
We had car problems while outside of Quebec city that forced us to stay an additional (unexpected) day and the hotel moved our things from one room to another to accommodate us. They took the time to put everything in the exact same spot it was in the our previous room! We were impressed! No elevator would be a problem for handicapped.
This is a wonderful quaint hotel in the perfect location in Quebec City. We couldn't have been happier there, the staff and breakfast was perect. We loved everything, but I could see if you had any physical handicap you could not manage the stairs up to your room with no elevator.
Walking distance to all the historical sites,great sightseeing location. Historical building tastefully decorated & well kept.
The location and ambience and the service. The owner is a delight. Made us feel welcome from check-in to checkout. Cannot surpass the location. Of all my wonderful trips to this city, this was the best.
This hotel was charming, clean, and in the perfect location. You can step right out to a view of the pier, and everything you want to see in old quebec is within walkig distance. This place exceeded my expectations!