Flyg till Kanada

Plus: Premium Economy was very comfortable

Minus: Food was delivered in a hurry just after we embarked A bit more relaxed would have been better

Minus: The breakfast scone was disgusting but dinner was great!

Plus: The flight was pleasant and we landed early.

Minus: British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated.

Plus: Nothing

Minus: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Minus: Time

Minus: All of the less than good, obvious!

Plus: The crews were pretty great!

Minus: The regulating of the temperature.

Plus: Services is good .

Minus: Food can be better

Plus: Great and friendly crew

Minus: In-flight system had some problems and seats seemed a bit uncomfortable

Minus: Flight was delayed for 4+ hours

Minus: I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare

Plus: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Minus: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Plus: The seat was terrible

Minus: If I had gotten my luggage at the end of the flight

Plus: Brussels Airlines crew

Plus: Great crew n comfort.

Plus: All seats were very comfortable and spots where I can view everything and crew were awesome.

Minus: Local travelers should be offered even water.

Plus: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Minus: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Minus: Not enough space. Tv was glitchy. Seat uncomfortable.

Minus: The plane was delayed due to waiting for people to clear customs.

Plus: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Minus: no air circulation during taxiing

Plus: Nothing

Minus: Staff with bad attitude and willingness to help...

Minus: My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England.

Minus: The crew was very aggressive and impolite. As a matter of fact I have never been in a flight in my life with such sort of crew attitude - especially with my kids (ages 6 and 10) - real animals. I will make an effort to not to with IBERIA ever again. I’m concierge key with AA and only with with Iberia because of the One World partnership.

Plus: Seats not that good need softer seates for long haul flights

Minus: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Minus: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.

Plus: The overall experience was okay, no food service and seats were not super comfy.

Minus: More leg space for a long flight and free snacks.

Minus: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight

Plus: The flight was quite comfortable.

Minus: I find it hard work doing such long flights these days.

Plus: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Minus: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Plus: Uncomfortable seats

Minus: Nothing

Plus: Seats very comfortable

Minus: Nothing

Plus: Good enough amount of leg room. Easy to checkin online.

Minus: Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle.

Minus: Better seats.

Plus: My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow.

Minus: Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best.

Plus: Nothing actually

Minus: Everything

Minus: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Minus: Still don’t have my luggage yet

Plus: Usual faultless KLM experience

Minus: Nothing.

Plus: Comfort

Minus: Wifi on klm

Minus: The breakfast scone was disgusting but dinner was great!

Plus: Friendly staff

Minus: Fly on time

Minus: Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed.

Plus: Nothing

Minus: Everything

Plus: The crew tried to be helpful but were equally frustrated with the ground crew.

Minus: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Plus: Planes were on time and connections made.

Minus: One bag delayed as not put on flight and food could be better.

Plus: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Minus: Flight was delayed, had to run to my next connection flight.

Plus: The crew.

Minus: The time between flights.

Plus: Crew and pilots were amazing. Very comfortable flight.

Minus: Cabin was a little to warm.

Plus: In general everything is very good- clean, professional, friendly.

Minus: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Plus: Great entertainment options

Minus: No internet from Chicago to Iceland didn't help

Plus: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.

Minus: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.

Plus: Information sharing by pilots and crew. Economy class leg room is good.

Minus: All good up to the level

Minus: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Plus: Nice crew, good food.

Minus: Both bathroom were not working in business class area.

Plus: Usual faultless KLM experience

Minus: Nothing.

Plus: Good seats

Minus: Boarding process and Entertainment options. Availability of Snacks would also been good

Plus: Great crew n comfort.

Plus: The flight crew were amazing and had lovely gifts for our daughter

Minus: the flight was late and no food or drinks were available without paying rather high prices

Plus: The seat was quite comfortable, the crew was great, and the food was actually pretty good.

Minus: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.

Minus: Hårda nersuttna stolar som inte heller gick att fälla bakåt

Plus: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Minus: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Plus: Nothing

Minus: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.

Minus: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Plus: Terminal 5

Minus: Expensive

Plus: Very good crew who were welcoming and attentive

Minus: We were placed at an international gate, had to wait for stairs (for the rear of the plane) and then a bus to the terminal. We arrived early but by the time we had waited for steps, bus etc, we were late!

Plus: My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow.

Minus: Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best.

Plus: I’ve been very disappointed with the lack of cleanliness of the aircraft and the disregard of the aircraft overall. It was quite old, fair enough, but there where some missing pieces here and there that didn’t make me feel safe. The flight overall was good, British Airways crew are always very competent and professional, which is the reason why I mainly fly with BA. But this is the first time I had some concerns on the lack of safety checks especially because I travelled with my 2 years old son.

Minus: Please see answer above. The aircraft should have been maintained.

Minus: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Plus: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Minus: Move the drapes a few more inches back.

Plus: The socks offered in business were comfortable and nice looking. The red wine was good.

Minus: The food was just average and the seat not too comfortable

Plus: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Minus: Flight was delayed, had to run to my next connection flight.

Plus: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Minus: Nothing,

Plus: Boarding

Minus: Food

Minus: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

Minus: You have to pay for your food. What’s up with that?

Minus: Timeliness

Plus: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO

Minus: Knowing we had to get a visa for Canada

Plus: The crew was amazing, the flight was fast and easy.

Minus: New seats are very cramped.

Minus: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.