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Betyg baserat på kundrecensioner från KAYAK
8,0
SWISSGenomsnittsbetyg baserat på 9444 recensioner
8,2Gå ombord
7,8Comfort
8,6Besättning
7,7Underhållning
7,9Mat
Flygbolagsomdömen

I was Disappointed

Läs mer om SWISS

I was Disappointed

Crew, food and in-flight entertainment were all great!

Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating

Better entertainment options and faster boarding.

Plus: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Minus: "The whole experience was positive."
Minus: "Need more leg room. Cramped for 8 hours is not a good thing"
Plus: "Everything!!"
Plus: "The food was amazing"
Plus: "Friendly crew"
Minus: "Very good overall"
Minus: "The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets."
Plus: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Minus: "All good!"
Plus: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Minus: "A slight delay"
Plus: "Friendly staff On time"
Minus: "Seats (legs)"
Minus: "12 hours flight just one hot meal."
Minus: "Great"
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Minus: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "i liked the food and the crew. they were nice."
Minus: "the flight was good. nothing to not like."
Plus: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Minus: "Nothing. It was a quick and easy trip!"
Plus: "Everthing was great!!"
Minus: "Nothing"
Minus: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Plus: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Minus: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Plus: "When we landed"
Minus: "Everything else..."
Plus: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Minus: "All good!"
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "Punctuality, efficiency and courteous and prompt service. Zurich is a wonderful airport to connect through."
Minus: "Only that WiFi is too expensive!!"
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plus: "Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly. Appreciated the chocolate at the end!"
Plus: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Minus: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Plus: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Minus: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Plus: "Friendly and professional crew, good movie selection"
Minus: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Minus: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Plus: "Crew was more friendly here"
Plus: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Minus: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."
Plus: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Minus: "Swiss boarding is a Charlie Foxtrot"
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Plus: "crew was attentive"
Minus: "having to take a bus from the terminal to board"
Plus: "We liked that there was, by default, a vegetarian meal option. There were good entertainment options too."
Minus: "Everything"
Plus: "Excellent service ans quality flight"
Minus: "The flight was delayed that made the connection very tough."
Plus: "I liked the friendliness of the crew"
Minus: "There was no inflight entertainment of any kind."
Minus: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Plus: "The food and staff were very good."
Minus: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Plus: "The entertainment system"
Minus: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."

Crew is always pleasant

Just wild.

Excellent flight

WestJet Needs to improve.

The attendants were friendly and very attentive.

On time to a t. The lead flight attendant Cameron was so kind helping us with luggage as we got on with our two little ones and then gave our son a treat as we headed off.

Flight did not depart due to the weather! Was a stuff around plus the aircraft did not have enough fuel

Incredibly rude crew, this after cancelling my return flight entirely and leaving me in limbo how I’d get home, even re-scheduling my after-layover flight without notice.

Another good flight newer plane therefore better seats. The landing was excellent!

Plus: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."
Plus: "new plane good flight"
Minus: "seat space"
Plus: "All of it"
Minus: "Nothing Best flight"
Plus: "Crew was excellent, seats are never excellent"
Plus: "Good flight"
Plus: "The flight landed early. Check-in staff were great."
Minus: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Plus: "There was an available seat next to me"
Minus: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Plus: "The crew was amazing. Kat and the other stewards were very friendly."
Minus: "Maybe the option for free upgrade to first class if flight is not full??"
Minus: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Plus: "Crew was amazing."
Minus: "Good"
Plus: "Each leg of the flight didn't take as long as initially purported."
Minus: "The second leg of the flight from Seattle to Honolulu was rough. The plane was very outdated and the female flight attendant in comfort plus did not have any customer service. She repeatedly skipped our row, even with the call light on. For a long flight, especially with Delta this is unacceptable"
Plus: "Good snacks"
Minus: "Nothing"
Minus: "Sent flyg, sen fastnade vi även på avstigningsbanan för mer än 30 minuter. Besättningen försökte inte ens erbjuda något att kompensera med och jag fick fråga efter snacks och hörlurar (som ska vara kostnadsfritt). Besviken på hur de kunde gottgöra sina kunder när flyget blir 2h sen."
Plus: "Extra leg room was great"
Minus: "Entertainment system was flickering"
Plus: "Take off on time, arrived early, pleasant flight attendant"
Minus: "Had to sit on tarmac after arriving early"
Plus: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Minus: "No complaints"
Plus: "Crew were helpful and pleasant"
Minus: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Minus: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Plus: "On time, great service, a lot of legroom."
Minus: "Nothing."
Plus: "Left on time all went well in Atlanta"
Minus: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Minus: "Z"
Minus: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Plus: "Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West."
Minus: "Nothing"
Minus: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Plus: "Delta and Westjet staff are of great help to me."
Minus: "Not applicable"
Plus: "The staff is very friendly. Most pleasant airline I've flown with."
Plus: "On time as scheduled."
Minus: "N/A"
Plus: "Left early and arrived early."
Minus: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Plus: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Plus: "Refurbished plane. Lighting was good"
Minus: "No TV screen"
Plus: "Left on time, got here early and the capitan was just super nice"
Plus: "Good flight crew"
Minus: "Flight was delayed with no explanation."
Plus: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Minus: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Minus: "No space in the seats"
Minus: "Late taking off"
Plus: "Crew"
Minus: "3 hours there before the departure."
Minus: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Plus: "Nothing."
Minus: "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."
Plus: "Clean comfortable plane, timely service by crew. Good,comfortable, economy seating in the A330 plane."
Plus: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Minus: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"

Excellent business class service.

Service, quality food, comfortable seats

Trevligt 👍

Thy är alltid bäst

Even shorter legroom than domestic flights!!! Food was bad... the main cabin was HOT why the business class was freezing :(

Att gå ombord var kaos och en del förändringar med att gå ombord. Det som ni har kunnat att göra är att komma ut med tydliga information och tydliga instruktioner till resenärer så att de inte agerar på egna händer tex när de står i kön kunde de som var vid disken att tala om i högtalaren till resenärer att sätta sig ner och ropar endast på dem som har sittplatser längst in i flyget och var noga med att kontrollera sittplatser vid på stigning så att de underlättar senare steget när resenärerna är på flyget. Det finns en del som man kunde ha gjort men jag har tyvärr inte tid att skriva allt här. Lycka till

Crew was always there for us and all aspects of the process and flight were top notch

Asked the gate agent to allow me to board out of order, because I was tired from 20 hours of travel, she refused

Pasta tog slut. Mer mat

It was just before we boarded the aircraft that we had to literally go thru another security check, we were body checked, all our carry on luggages inspected again and swabbed down. The staff were very rough and not courteous, we were treated like scum. The business class experience for travellers should be better, we were then lined up with Economy class passengers. Turkish Airlines Ground Staff are extremely rude and condescending, muttering under their breath, laughing and being very disrespectful. This was very demeaning.

Mycket bra

Allt bra tack

Customer service

Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation

5 stars

Overall VERY impressed. Food was absolutely top notch, service was good. We transferred in Istanbul and this is a gorgeous airport. It's a bit far from the city but everything else was great. Turkish Airlines Airlines put us up on a hotel since we had a long layover. Very impressed and would certainly look forward to another flight with them. 10/10 and the price was right

Long trip not enough snacks for the kids , crew are not very helpful

Plus: "Everything"
Minus: "Nothing"
Minus: "Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again."
Minus: "The airport is not proper for travels , you need at least 2 hours to finish from the long lines and finding your way to the right location before the immigration and run to the gate if you are in good shape minimum from 10 to 15 minutes"
Plus: "The service is amazing .. the crew took care of us well."
Minus: "Not much .. its a comfortable short flight."
Plus: "Boarding was efficient."
Minus: "Seats in economy were extremely small, and incredibly close. Possibly the most uncomfortable I've been in economy. Food was a baby's portion, which was really surprising. Pakistan might not be a prime destination, but it does not deserve second rate service."
Plus: "The flight attendants were excellent and provided services above and beyond expectations."
Minus: "The onboard entertainment wasn’t working properly."
Plus: "Cheap flight. 2 bags allowance. Despite mess with delay flight and cancelation baggage arrived with me."
Minus: "Delay was 1.5 hour. No weather condition just their internal problems. Missed connection in Istanbul. 5 hours waiting . The worst airport i know . No benches to sit or regular waiting areas. Terrible food. Choice fish or pasta... no meat."
Minus: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Minus: "The plane was too hot"
Plus: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Minus: "No negative points to make."
Plus: "Crew and service One of the flight attendant saved my daughter when she Was chucking on nuts , they went above and beyond Just duty and did everything in their power to save her"
Plus: "Super service clean nice airplane ✈️ departing arriving on time"
Plus: "On time."
Plus: "Polite crew, comfortable enough"
Minus: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Minus: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Minus: "We stood in line for a while, when it was our turn to check in they told us we were in the wrong line, unfortunately we didn’t saw a sign that told us that we had to be somewhere else because we were flying to Israel. At our second check in the guy at the desk was very unfriendly. Not something you think oh he is happy he could help us. Not at all. He was very grumpy"
Plus: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
Plus: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Minus: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Plus: "Friendly and attentive crew and quality of food and beverages served"
Minus: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Plus: "Great variety in entertainment options and delicious food, well prepared and served."
Minus: "There was a "skip" or interruption in the movies. I could follow them, but the system needs to be adjusted a bit. Overall very good. Oddly, the foot rest, in the upright position, bumped into my shins and made stretching my legs a bit uncomfortable. And I'm average height (5' 10")."
Minus: "No miles. No notification either. Seems very arbitrary"
Plus: "I definitely recommend Turkish Airlines because of the services offered and customer service."
Minus: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Minus: "The flight was cancelled so that's it!"
Minus: "Cramped seating"
Plus: "on time, pleasant flight"
Minus: "no issues"
Plus: "All amazing"
Plus: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Minus: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Plus: "Nothing."
Minus: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."
Plus: "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"
Plus: "Crew was nice and friendly."
Minus: "Food was not very good."
Minus: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Minus: "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."

I missed this flight due to short connection time and staff at the airport misguided me. They also carried by baggage without informing me. Total chaos.

My dream is to have little bit more comfortable seating. Seats are too hard. My travel involved three flights so I could definitely feel it. Food on the plane is a another one. On the flight from Toronto to Vienna the potato salad could be completely skipped (not so good). Instead I would add some fruit or other salad. Brownie in a plastic wrapping was not so easy to open.,There were lots of seniors and I noticed that they struggle little bit. Otherwise crew was friendly. Thanks so much for all the hard work!

Förseningar 😡

Förseningar 😡

There was one flight attendant on this plane that was very rude to the passengers. She was one of the younger ladies. I don’t remember ever getting her name but the way she is acting is unacceptable.

Sad servi

Borde kunna bjuda på en kopp kaffe!

Bjuda på kaffe. 😁

Extremely efficient

Plus: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Minus: "Movies available weren't to my taste, which isn't important anyway."
Minus: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Plus: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Minus: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Plus: "Perfect timing between flights."
Minus: "A small sandwich would have been nice:)"
Minus: "Äta en muffins"
Plus: "Sits had more room then other plain"
Plus: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Minus: "Menu was poor"
Plus: "Generally very pleasant flight"
Minus: "No complaints"
Plus: "The crew was helpful with tips for Vienna"
Plus: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Minus: "long layover before my next flight to Chicago"
Plus: "Flight on time, and luggage was at destination. Crew OK"
Minus: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Plus: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Plus: "I get Airpoints with the flight, crew were lovely."
Minus: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Minus: "NA"
Minus: "I had a weelchair and nobody assist me in Viene in Austria"
Plus: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Minus: "Delay...."
Plus: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Plus: "food was great. Slightly cold in cabin."
Minus: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Plus: "Very good flight crew. Decent food and nice entertainment."
Minus: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Plus: "The stewardess is very polite and accommodating n"
Minus: "Nothing"
Plus: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Plus: "Arriving alive. Attentive service was a nice bonus."
Minus: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Minus: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."
Minus: "The worst airline, customer service ever"
Plus: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Minus: "The food was not edible"
Minus: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Plus: "That it is over"
Minus: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Plus: "The crew were so kind!"
Plus: "surprisingly tasty meal, smooth and on time flight"
Minus: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Plus: "On time, smooth takeoff and landing, friendly staff and crew"
Minus: "Everything was fine, even the legroom"
Plus: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Minus: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Plus: "The pilot did a great job landing the plane in high winds."
Plus: "The food was excellent and the business class layout was perfect."
Minus: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Plus: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Minus: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Plus: "Staff was pleasant and competent"
Minus: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Plus: "Attentive flight attendants"
Plus: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Minus: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Plus: "The flight was smooth and the staff was great."
Minus: "Nothing."
Minus: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."

شكرًا

Försent

Bästa

Vara i tid

OMG! The 5/21/2022 flight was canceled after we were on board over 3 hours! NO AIR CANADA rep to help! No Air Canada gate to check in with. It was total chaos at the Lisbon airport. Trying to get out today, 5/22/2022, the Air Canada agent said we. needed a new Covid test, only to find out AFTER we paid 20EU, that it was NOT needed. They were not educated on the rules, even though they knew they were checking in people from the canceled flight. Totally UNACCEPTABLE! I will never fly Air Canada again, operated. Y Lufthansa. I plan to post on Facebook and Twitter how bad this was.

en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.

ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars

Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Minus: "Really great flight. Can’t say enough about it."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Plus: "ok"
Minus: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"
Minus: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Plus: "Great service."
Minus: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Minus: "Broke my bagage"
Plus: "Very attentive crew. Top notch service and care."
Minus: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Plus: "Food quality was good, and movies had a great selection. Boarding went quickly."
Minus: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Minus: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Minus: "Never made it"
Plus: "Excellent service and friendly staff!"
Minus: "It was very cold"
Minus: "food could have been better especially "breakfast"."
Minus: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Plus: "boarding area was bit confusing"
Minus: "2 hours delay on a 1 hour flight."
Plus: "New planes, friendly staff, decent space even for economy, great food"
Minus: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."
Plus: "The food was great and the crew was respectful and helpful."
Minus: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Plus: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Minus: "Nothing"
Plus: "There was good in flight entertainment"
Minus: "The food was barely edible. I'm glad to have brought a snack in my bag."
Plus: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Plus: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Minus: "economy: The chairs were ok but I've had better ones."
Plus: "Entertainment system, food. Crew was great."
Minus: "Delayed boarding and artival to YYZ"
Minus: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Plus: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Minus: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Plus: "Friendly crew"
Minus: "Not enough leg room I am 6ft 3 tall"
Minus: "Gate distances were too far away and passport control in Munich is not organized"
Plus: "The price was good and connections were well-timed. Lufthansa had great food and service. A glass of pear brandy after dinner? Yes, please! I've seen a few other negative reviews for Lufthansa, but I've always had great experiences with them. The crew and food are top-notch."
Minus: "We had two legs on Lufthansa and the third was Air Canada. Lufthansa was great; great service, great food. But on Air Canada there was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Plus: "Left on time"
Minus: "Full plane"
Plus: "Everything!"
Minus: "Nothing!"
Plus: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Plus: "That there was a flight from Toronto to Minneapolis."
Minus: "It was really cramped and small. The gate was far away from everything and cold."

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