The cabin was really cold. Captain warmed it some but still cold and I am usually hot.
We were making a move to Mexico from the U.S., and we were amazed at how pleasant the trip was. We had quite a few pieces of luggage, and everyone was extremely helpful. The crew and staff from both Delta and AeroMexico were great, and made our trip as easy as possible. Thanks to all!
Plus: "Pilots and crew were amazing"
Minus: "It was perfect"
Minus: "Delightful experience except at SFO checkin."
Minus: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Minus: "Provide earphones or headphones"
Plus: "Everything except the delay was fine, not extraordinary."
Minus: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Plus: "crew with good attitude"
Minus: "food was a waste of time, of energy, of bread, etc"
Minus: "13 hour delay"
Plus: "Good service great aircraft"
Minus: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Plus: "The crew were nice."
Minus: "We could have used more legroom between the seats."
Minus: "Everything was great!"
Plus: "Never made the connecting flight."
Plus: "The crew was amazing"
Minus: "Ran over 2 hours late with no explanation"
Minus: "Departure delayed by 1hr30"
Plus: "The website delivered everything I needed."
Minus: "More discounts for frequent users."
Minus: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Plus: "It was on time"
Minus: "Plane too cold."
Minus: "A three hour delay on the first flight and a hour delay on the second..."
Minus: "Sent flyg, sen fastnade vi även på avstigningsbanan för mer än 30 minuter. Besättningen försökte inte ens erbjuda något att kompensera med och jag fick fråga efter snacks och hörlurar (som ska vara kostnadsfritt). Besviken på hur de kunde gottgöra sina kunder när flyget blir 2h sen."
Plus: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Plus: "No delay and friendly crew!"
Minus: "Not much leg room and the coffee was horrific."
Plus: "The seat was comfy foe the whole 20 min flight"
Minus: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Minus: "Ac not working at last 30 minutes of flight."
Plus: "It was very good flight"
Plus: "i fell asleep until we arrive to STL."
Plus: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Plus: "I was rerouted."
Minus: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Plus: "Not much to like"
Minus: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Minus: "I lost the flight To hartford and I pay 4 the hotel"
Plus: "Smooth flight"
Minus: "45 minute delay (due to airport, not airline"
Minus: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Plus: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Plus: "No complaints. A puddle-hopper to a yes."
Plus: "All that one would want."
Plus: "The crew was very friendly and had great humor."
Plus: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Minus: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Plus: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
Plus: "The flight being on time, friendly staff, clean aircraft.i"
Minus: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Plus: "Comfortable seats and incredible kind staff"
Minus: "No food, drinks, or entertainment. But it was an extremely short flight."
Plus: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Minus: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Plus: "Attendants were cheerful and extremely courteous."
Minus: "Legroom but that's because we can't afford 1st class. Hahahaha"
Plus: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Minus: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Plus: "Flight attendant was very nice."
Minus: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Minus: "No westjet checkin area and no signage. Staff didn't know what was going on."
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
I have one comment for this trip, sardine, pandemic and everything, and plane was maxed. It was horrible. Staff was great but, this was horrible.
Plus: "Great, patient crew!"
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Minus: "Honestly nothing. From start to finish great time."
Minus: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Minus: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Minus: "Delay for both leg trip."
Minus: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Plus: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Plus: "It was nice trip and comfortable"
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "Friendly staff, great attention to travelers who need assistance!!!it"
Minus: "Chaos boarding process"
Plus: "The crew is attentive and friendly The seats are flat-lay"
Minus: "The food is mediocre at best Seats are narrow"
Plus: "Loved it!"
Minus: "Liked it all"
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Plus: "Comfortable seats and great movie selection. They also had books and games for kids."
Minus: "The food was good but could have been better."
Plus: "easy boarding, great flight attendants"
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Plus: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Minus: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Plus: "Food is provided"
Minus: "Delayed 6 hours on the plane"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "2 hours delay on a 1 hour flight."
Plus: "Excellent service from staff on the flight"
Minus: "Long line-up in Frankfurt at Lufthansa Passport control . Could probably open up the third counter and not just one Business and one Economy? First meal ( Turkey) had something in it that blowded me up all the way to Vancouver! Not sure if it was the vegetables or?? Not nice if you can't walk around and also not great for your neighbor to the right and left. I usually don't experience this with my food that I cook or choose."
Plus: "I travel in so many airline but lufthasen is very good airline i want to travel again"
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plus: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Plus: "Air Canada could learn a few things from you - ie, the incredible impact of providing free food and excellence customer service at the checkout and gates."
Plus: "Not a good experience overall."
Minus: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Plus: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Minus: "Flight got canceled and never got new flight! Also never got money back!"
Plus: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."
Minus: "huge plane, no space. painful."
Minus: "Too many controls during boarding"
Plus: "Left on time"
Minus: "Full plane"
Plus: "Taking off was good"
Minus: "Landing was a little bit stressful. But still ok."
Plus: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Minus: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Plus: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Minus: "Food and seat comfort."
Minus: "Terrible food and service"
Plus: "The flight attendants where good and welcoming"
Minus: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Plus: "Everything was just right."
Minus: "Connecting flight tolerance and easy upgrade from one class to another."
Plus: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plus: "Service, yr air hostesses are so polite."
Minus: "Food was too little for dinner and breakfast both"
Minus: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Plus: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Plus: "All flights were on schedule"
Plus: "Great service on board the plane."
Plus: "it was mess, so I cant say positive thing"
Minus: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Plus: "Very good flight crew. Decent food and nice entertainment."
Minus: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Plus: "On time"
Minus: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Minus: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Plus: "Love the A 380-800"
Minus: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Plus: "new plane, half empty, good and friendly service"
Minus: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Minus: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Minus: "arogant staff, flight canceled, great difficulties to claim my money back"
Minus: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Minus: "muffin for breakfast ?"
Minus: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Plus: "That it is over"
Minus: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Plus: "Boarding on time and quick"
Minus: "Food and entertainment choices"
Plus: "The crew were so kind!"
Plus: "Smooth strait flight, friendly polite crew"
Plus: "The crew was very very nice and flight was very quick."
Minus: "No entertainment at all, music nor tv :/"
Plus: "Good place for the legs"
Plus: "I will never travel with Austrian airlines again"
Minus: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Plus: "Flight was on time ,"
Minus: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Minus: "Delayed flight after an already long flight from the states"
Plus: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Plus: "surprisingly tasty meal, smooth and on time flight"
Minus: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Plus: "Plenty of leg room in economy. Will fly again."
Plus: "Compared to most American crews the Aus crew was helpful and outstanding."
Minus: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Plus: "Nice crew"
Minus: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Plus: "Everything was fine - short flight"
Plus: "The food was excellent and the business class layout was perfect."
Minus: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Plus: "Short flight and the crew was attentive and pleasant."
Minus: "Loading of the bus to the terminal was slow only 1 bus was available."
Plus: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Minus: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Plus: "Staff was pleasant and competent"
Minus: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Plus: "Comfort seat. Good mouvies"
Minus: "The aircondition was to high. I was almost frozen."
Minus: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Plus: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Minus: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Minus: "Vi sitter i planer och ser våra väskor på en vagn, redo att lastas. Helt plötsligt så kör de iväg vagnen, vi ser att de kör mot terminalen. När vi frågar personalen vad som händer så säger de att väskorna skall lastas framtill i planet. DE LJUGER!! planet stänger dörrarna, vi startar och flyger. När vi landar så berättar de att bagaget inte kom med. utan väskor så åker vår grupp till hotellet. Det hemska var att besättningen ljög istället för att berätta och informera på ett bra sätt. Väskorna kördes ut och kom efter midnatt."
Plus: "Never again with KAYAK. Sorry."
Minus: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Minus: "We got double charged for bags."
Plus: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Minus: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Plus: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Minus: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Minus: "Wifi on klm"
Plus: "Services is good ."
Minus: "Food can be better"
Minus: "All of the less than good, obvious!"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Minus: "Flight got cancelled"
Plus: "The crew was amazing, flight on schedule and good entertainment."
Minus: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plus: "Crew was great, very responsive and hospitable!"
Minus: "more lunch choices, especially choices without dairy products."
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "Slow service."
Minus: "Better communication!"
Plus: "Reasonable space in economy class seats"
Minus: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plus: "The friendliness of the crew"
Plus: "Crew was friendly"
Minus: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plus: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Minus: "Everything was very good."
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Minus: "Flight cancelled"
Plus: "Light snack and complementary wine"
Plus: "Friendly hostesses"
Minus: "Flight was delayed 3 hours"
Plus: "Overall booking and airport was ok. Food was also actually quite good."
Minus: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Minus: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plus: "The flight crew was nice. Plane departed/arrived on time."
Minus: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plus: "Just great crew."
Minus: "Not comfortable at all and will not book KLM again."
Plus: "Helpful and smiling cabin crew."
Plus: "In flight food was enjoyable"
Minus: "Tiny old cramped plane."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Minus: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Plus: "Short-hop flight, fit for purpose."
Plus: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Minus: "Not much to comment on here."
Plus: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Plus: "newer plane, good staff"
Minus: "need better and more food options, more often"
Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"
Plus: "Catering is ok"
Minus: "Seats comfort really old school"
Minus: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Minus: "Klm flight has very congested seating Getting information about eticket was pain"
Plus: "Food and staff were great"
Minus: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Plus: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Minus: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Vi gick och ankom innan tidtabell. Fick ett glas blåbärssoppa ombord. Trevlig bestättning.
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
Denied at check-in even though I met all the requirement. This happened due to supervisor at AA(American Airlines) having lack of knowledge in international travel restriction. I tried to show the website that lists the traveling rules but he insisted he knew all the rules and denied my check-in. This also happened to another person in the same flight as well. I think the AA crew needs to hire more knowledgeable supervisor.
En av de bästa långresorna jag gjort fantastisk personal åker oftast 2-3 långresor per år och finnair delar första platsen med Emirates. Bra med slopad starksprit inget stök.
Plus: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Minus: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Plus: "the seating was very uncomfortable i barely had any leg room"
Minus: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Minus: "Entertainment system very slow and did reset itself several times."
Plus: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Minus: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"
Plus: "Clean plane, comfy seat"
Minus: "Chaotic boarding"
Plus: "Clean, relative new plane"
Minus: "More than 90 min late "due to late incoming plane" which caused me trouble when swapping to an other flight on arrival"
Minus: "Just det här flyget var varmt och det saknades möjlighet att sätta på fläkt. Maten smakade ganska kemikaliskt."
Plus: "There was room available."
Minus: "This was not business class!"
Plus: "I got there"
Minus: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Plus: "Very enjoyable"
Minus: "I have no complaints"
Plus: "Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time."
Plus: "All good. Very hospitable cabin crew, great service."
Plus: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"
Plus: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Minus: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Plus: "The service, the comfort of the plane. Great communication about turbulence."
Plus: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Minus: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."
Plus: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Plus: "No food or entertainment"
Plus: "The airport it's very nice and clean.."
Minus: "Nice flight, nice crew"
Plus: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Minus: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Minus: "Economy seat with Centre seat left empty"
Minus: "The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)"
Plus: "Entertainment, quick de boarding, food tastes good, free drinks"
Minus: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."
Minus: "We missed are connecting flight"
Plus: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Minus: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
Minus: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
Minus: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Plus: "It was very quick"
Minus: "Toilets were gross."
Plus: "Excelente timing and organized to take us to the plane"
Minus: "No crew speak very good English it was really difficult to understand them"
Plus: "Good flight--and a PERFECT super-smooth landing."
Plus: "Movie selection ok."
Minus: "Minimal coach legreeom even for an average-height passenger."
Plus: "Finnair was tolerable for a 1.5 hours flight. I tried blueberry juice for the first time and quite liked it. There was no food on this flight."
Minus: "Nothing to complain about for the short leg."
Plus: "Headset did not work properly overall it was great"
Minus: "Headset receptacle did not work properly I could only hear in left ear"
Plus: "Tiny turboprop. Ok flight."
Minus: "Was not allowed to bring standard-sized suitcase as carryon: it does not fit in the overhead. This means I had to check it to final destination which I do not like to do."
Plus: "My stay in the air was approximately about an hour from stockholm to Helsinki. They smiled me and gave comfortable service as always . Thanks"
Minus: "It may be not about flying process but airport environment or service. ARN airport was a bit cold even inside of the building . The WiFi was offered only limited time , which was very shorter than I expected but overall status with cosy mood made me as if I were at home . On the other hand , the finnair check in counter had only two , one of which was business and the other was economy it took about 40mins to send my luggage and check in ."
Minus: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."
Plus: "Shortness of flight, very pleasant cabin attendant and fellow passenger. Flight on time and smooth."
Minus: "Neither of my two checked in pieces of baggage did not arrive, causing major anxiety, hardship and hassle after a long trip."
Plus: "crew were great!"
Minus: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."
Plus: "Good service, on time, friendly and helpful flight attendants."
Minus: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Plus: "It was a comfortable, professionally (British Airways) managed flight at a good price."
Minus: "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."