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Hotel staff seemed good. Location was good. Parking was plentiful. Bathtub was cracked and full of water (inner liner). Tv was very old and did not go loud enough. Room was no renovated, like the hotel lobby/pool area.
staff thin walls
Cleanliness of the hotel performance of the staff (ROXANNE)was very helpful Working order of facilities / equipment : the malfunction of the thermostat make our first night a nightmare.
Large room, confortable beds, very clean, free parking, easy access. The strong smell of chlorine in the pool area is very unpleasant.
Clean. Big pool/spa area. Free Parking, lots of space. Free WiFi, high speed. Pool water not transparent. Need to take car of bus to go downtown (still, paying for parking downtown is less expensive than paying for parking at hotels in the center).
the junior suite was great, easy of access of the hotel located outside the old city, very quiet well, far from the heqart of the old city of quebec but, who wants to see those fake "ancient sreets" dedicated to merchandising ?!
very convenient for visiting the old city, it was a 15 min bus ride away and it dropped you right at the old walls. Also lots of other ammenities close by ie. grocery store.
air condition extremely loud and inefficient, no possibility to open the window
Convenience to downtown... Helpfulness of staff.... Very noisey school group in rooms around us for much of the evening/night (first 2 nights)
lots of towels my door keep jaming
it was inexpensive terrible maid service--stayed 3 nights and they should have fully cleaned twice: one visit had one bed adjusted and all the lights left on with nothing else done. The second visit they did nothing until stopping by after we had come in for the day after 6pm-what were they doing all day?
Handy to Laval University, right across the road. Bed very hard, seemed like only thin pad over springs.