Hotell i Raleigh nära North Hills

Location There was no hot water the first day and no one seemed to care or try to move us. When we said something about it again at check out they said 'yeah we've been having issues with those rooms at that end of the hall' but didn't say anything else.

This guest did not leave comments about this hotel.

I got there two hours early and was allowed early check-in. The mattress in my room was too firm. Also the free trial of TV internet never did load which is why I chose to give them a 3 instead of a perfect score.

Free bananas. Quiet in the room. Stones throw from the highway. There should be a zero-star option. I certainly don't think my room was cleaned before my stay - if ever. I didn't feel comfortable with my bare feet on the carpet. I bought a towel at a local store because I doubted the cleanliness of the towels in the room. Something was in the microwave. Broken furniture. No available outlets.

The room it was infested with bugs – I was bitten all over by the morning – it woke me up in the middle of the night. I don't know if they were bedbugs or something else, but I warn everyone - don't stay here. It's also right next to the highway and quite noisy.

comfortable bed My towels were dirty.

It stunk like dead cheese had to spray some cologne to to masked the smell. The bathroom smelt like smoke all the time with the amount of money spent i could have easily found a better place to stay at .

The Staff was very courteous & help. The rooms were dingy and drab. I had to be moved to another room due a leak or over flow, that create a large blister above the tub.

It was cheap. It was close and easy to get to RDU airport. Close to a restraunt, in the same parking lot. Pool was clean and well maintained. Rooms were not clean. I could hear people outside and in surrounding rooms clearly. No USB ports in the room. Only one available outlet without unplugging other things in the room. Not a flat screen tv, cable reception was horrible, many of the channels listed in the room were just static. Pillows sucked.

The hotel itself is clean and comfortable, and the day staff is fine. All of our problems were with the inadequately trained night staff. Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.