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4,0
Minus: I arrived from my flight at midnight with tired children while waiting out in the cold, first telling me they didn’t have my vehicle, then finally something came up which wasn’t the vehicle class i had picked and to top it off gave it to me with a huge mess and had to wait 30 minutes for them to bring it. Horrible experience. Don’t get how they allow you to make a reservation then not have it when you arrive to another state on vacation
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8,8
Minus: Middle console had quite a bit of crumbs
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2,0
Plus: Nothing
Minus: They did not have a car for us, so anything could have been better.
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2,0
Plus: Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoid
Minus: For Alamo to stick with their operating hours so we can plan ahead
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7,2
Minus: Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.
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8,0
Plus: Everything from pick up to drop off went smoothly
Minus: The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.
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5,2
Minus: I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
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2,8
Plus: There was nothing to like about this experience.
Minus: The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
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7,2
Plus: The staff was friendly.
Minus: The car smelled like cigarette smoke covered up by heavy perfume.
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10,0
Plus: Friendly staff. Very efficient.
Minus: Nothing
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2,0
Plus: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
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8,4
Plus: Friendly and helpful staff. Not too much up selling at desk.
Minus: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
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7,2
Minus: Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.
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8,0
Plus: Everything from pick up to drop off went smoothly
Minus: The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.
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7,2
Plus: The staff was friendly.
Minus: The car smelled like cigarette smoke covered up by heavy perfume.
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8,4
Plus: Friendly and helpful staff. Not too much up selling at desk.
Minus: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
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4,0
Minus: I arrived from my flight at midnight with tired children while waiting out in the cold, first telling me they didn’t have my vehicle, then finally something came up which wasn’t the vehicle class i had picked and to top it off gave it to me with a huge mess and had to wait 30 minutes for them to bring it. Horrible experience. Don’t get how they allow you to make a reservation then not have it when you arrive to another state on vacation
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2,0
Plus: Nothing
Minus: They did not have a car for us, so anything could have been better.
omdöme av
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2,0
Plus: Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoid
Minus: For Alamo to stick with their operating hours so we can plan ahead
omdöme av
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5,2
Minus: I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.
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2,8
Plus: There was nothing to like about this experience.
Minus: The car reserved was Not available and we were lied to by all staff involved. . We were told that “ an upgrade” was available but the car we were given was the same price as the one we reserved and not what we wanted or reserved. We were given a car that was not cleaned well as we found other drivers reach in the car. The whole experience was dishonest and we will NEVER choose Alamo again.
omdöme av
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2,0
Plus: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
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