the hotel manager is a very nice person poor breakfast and all inclusive meals, the hotel doors need to be changed, a lot of hookers into hotel lobby every night, watch out when you arrive to TV if you have children s - there are 3 porn channels already set up
The swimming pool was perfect and the possibility of having buffet dinner. Yes, the high price of the sunbeds for guests. It should be free for them. And the lack of the ramp on the steps for babyprams and wheelchairs. The lack of wireless internet in the public area in the hotel.
- the pool - the hotel doesnt look like 4 stars hotel; when they had to clean, they never vacuum,they didnt change the sheets,no soap in the bathroom; when i arrived they retain my passport for more than 24 hours; the food is poor, all time same,no fruits
clean, elegant room, excelent giant double bed, warm ambiance
The staff is simply amazing. Never have I experienced such a helpful receptionist as the woman who helped us with complicated transfer to Burgas airport. We also got a free breakfast pack to go without having to ask, since we left so early in the morning. Good price, nice facilities and very good location. The only problem about it being a small walk down to the beach is all the persons trying to get you to eat at their resturant and packing you with flyers about karaoke bars and strip clubs. Which actually doesn't have that much to do with the hotel itself.
The room was clean and well equipped. 1) Since the hotel is close to "Party Street", the road where most of clubs and pubs are located, it is very noisy until 6.00 AM. Please adjust your sleeping and drinking habits accordingly ;-) 2) The laundry service is poor but expensive (about 5 euros per item), and they do not even iron your trousers! 3) A 3x4 inches soap is all you get, so bring your own shower gel.
helpfull staff and confortable room, just some slight improvements needed in terms of hotel facilites such as lobby area, poolside, breakfast. Overall good value for money
Very gentle and professional staff
excelent staff,location close to the center of the resort but also far to the beach. bad air conditioning,poor breakfast.
Nothing especially, as compared with the expecations I had when I was choosing a 4 stars hotel. Maybe the swimming pool... and the nice restaurant in the backyard Lack of professionalism and customer oriented attitude from the staff side. The light system was broken in my room on the day I enterd the hotel, and a nice guy from he staff fixed it in front of my eyes by making a short-circuit in the card-enabled light device. The parking lot is ridiculously underdimenssioned as compared with the hotel capacity, and even you are obliged to pay for car parking, you may face the situation to look at your blocked car (by cars of the other tourists), if you had the "chance" to be one of the first visitors in the series. The competency of the staff in solving this ridicoulous situation was null. The breakfast is poor in alternatives and the food is not always fresh. For a cup of coffee or milk you have to wait a too long time in a queue for taking advantage of the sole coffee maker machine having only three choices: a so called "coffee" (I had better ones in my life), a mixture of the same nice coffee with milk, and... milk. The same situation if I wanted to have a juice (which actually had a profound drugs flavour). Even the souroundings looked promissing, the overal impression was that nobody made a cleanning and refreshement efforts in the last 12 months. At one moment I had the impression that I booked my rooms in a noisy under construction building site. A pneumatic hammer noise accompanied my familly's program along the entire Easter day.
Close to sea, health treatment range good and easy to book, heated indoor pool. Indoor pool changing facilities could have been cleaner so used own hotel room
the staff breakfast.......too poor..it was not a open buffet like on site(2 slices of ham,2 of cheese and that,s all)
The room and the inside door swimming pool No
Friendliness of staff Does not meet adequate fire/health and safety standards. Door to emergency stairs was locked despite complaint. No fire instructions in rooms. All areas smoking areas
Quiet location, very friendly bar staff and receptionist especially Tony the barman.
anything a varieted cuisine
Proximity to the beach all inclusive food and drink sky bar The initial room allocated was dirty - hairs and insects in both beds. Offered a much better room after this.
Overall our stay in the hotel was nice. For a 4 star hotel, the quality of food and drinks in the all inclusive system were poor. For a bit higher price there are better equiped 4 star hotels.
near the sea english not understood by staff food very bad staff behind food counters with long hair not covered fresh food pushed on top of old if not there as soon as doors open food not replaced finished.Coffee machines not working at all or only one drinks machines not working my partner was ill and i was shouted at for taking some bread and cheese to the room for him.the pool needs a good clean
Location on beach, value for money (all inclusive), size of room, balcony and view (if you are lucky enough to get a seaview room). The first room I was given was awful. It was below ground level and had a view of a wall and steps going up to the pool. It had no TV, phone, lamps, armchair and curtains didn't close properly. Also was infested with flies. Was told hotel was full and this was only room. After some persistent complaining, I was given another room as someone hadn't turned up. Management not very apologetic.
The restaurant and the service in global
Yes , a lot
friendly, clean, good value for money, not too far from airport and great having the complimentry pick up shuttle instead of getting ripped off by airport taxis.
Relaxing very friendly people Drive to entrance
Aug 28 2016 and Sept 9 2016 By William Everything was great .Great location
Hotel was great, outside from center but on walking distance. Rooms were clean with a helpful staff. Rooms were quiet and good for relax. Would be great if hotel rooms had terrace. A bit far from seaside.
The hotel and the room was very clean; the staff frinedly. The breakfast was Bulgarian conditions for good and varied. Even fresh fruits were offered. I woulld always book again! It is i bit far away from the city center, but only five minutes by bus.
Nice view to the sea, possibility to a pleasant walk in the nearby coastal park, good bus connection to city center and airport. Situated in a residential area of concrete block of flats, unfriendly surrounding, difficult to reach by car.
Nice hotel, friendly people. Not so good you can smoke in the breakfast and dining room.
The services and facilities Not applicable
I liked the room very much. It was spatious and comfortable.
All the staff were very friendly and helpful. The meals in the hotel restaurant were especially good and also had an excellent choice of wines.
easy access the minibar was removed
Location is very closed to the station, that is very convenient.
easy access to train and city. room was clean and staff were efficient breakfast menu was not western friendly, eggs as a staple breakfast were in limited choice.
correct quality for the correct prices at all services; nice and friendly personnel. No-
The stuff of the reception no
Staff did an excellent job cleaning the room.
The food and staff freindley Single duvets on double bed
The bathroom was horrible
staff gave the hotel that family feel they all went that little bit extra, language was a bit of a hurdle but their english was better than my bulgarian so i will have to brush up for my return visit
Nice place, friends and family were also staying there. Pool was a ok to cool off in. Rooms were very clean, air conditioning worked well All ok for price, but drinks were a little bit more expensive than the rest of varna.
We stayed with a colleague there. When we expressed unhappiness with the room we got we were offered a better one (huge and luxury - 3 balconies with sea and mountains view). Very friendly and pleasing staff (especially Julia and Krasimir). Away from noisy hotels and in the same time close to the beach. Clean. breakfast was ok. Very kind host who provided transfer service
Friendly, cosy atmosphere, helpful staff.
Bra personal, bra att de har receptionen öppen 24/7, bra att man kunde handla i kiosken och ta med till poolen ist. för att bara handla i poolbaren. Väldigt bra att man inte behövde betala extra för AC eller kyl och tv. Maten i restaurangen var kanske inte den bästa, men det gick helt klart att äta, samma med frukosten. Städningen var bra, men det verkade som att de inte använde någon sop alls så därför blev golvet och luften i rummet ganska dammigt.
Hotellet bygdes för 10 år sedan av en familjen som driver den - med mycket enthusiasm och äkta vänlighet. Trots att sedan dess har marken omkring den köpts upp, och stora hus med lyxlägenheter byggs (fast inte på sommaren), så är detta formodligen den trevligaste hotellet på Golden Sands - för de som söker naturupplevelse, och inte "lyx", swimming pools, kommersen mm. Om hus-skelleten (färdiga 2011-2012, om pengarna inte tar slut) omkring inte fanns, skulle det vara perfekt. Lite stenar finns precis när man går in i vattnet, men det är inga stora problem.
The receptionists were quite helpful and service-minded. A room for 18 euros per night is a good deal, thanks to the low-season. I did not like the restaurant maintenance. The glasses at the breakfast buffet were full of stains and the salt shakers were wet objecting the free flow of salt.
The Spa facilities are really nice. The cleaning services were rather superficial.
The stuff was very frendly. I like most the big balcony, the free parking, the bathroom was clean. Romanian TV channel. The food was OK (especially the dinner' soup). Nice pool and garden (if you have kids, otherwise why you go to the see to stay in the pool:)? The TV chanells transmission quite poor. Lunch was a bit poor. They do not accept Euros so fix rate increased about 10% room price so from 46E => 51E (still OK) for a 4* with 3 meals. I stood in Brussels for 125E in a 4* (actally 2*).
The location is close to the beach, the hotel is large and clean, in the rooms and also the reception/lobby/entertainment center. They have wireless internet, but only at the reception and lobby, and the parking is free. The pool is OK, and they also have a park inside. Daily entertainment programs are organized at the pool and at the restaurant. The food wasn't extraordinary, and the full board (with the lunch at the plate) wasn't a good ideea. Juices from breakfast are of poor quality, only water is drinkable. You must pay for drinks in the evening. Also you have to pay for towel and mattress at the pool. The hotel hardly qualifies for a 4 stars.
Friendly staff. Very good location. Our room was too close to the elevators and there was too much noise coming from them. There was no internet across the whole hotel, only around the reception area. There were no black out curtains in all rooms, which made it difficult to sleep in the morning because of the bright light.
Allt var OK utom en sak- i hotellbeskrivning jag läste att hotellet ligger 25 m från stranden. Det var verkligen så, men stranden var liksom inte tillgänglig. Det tog 30-40 minuter för att komma till närmaste strand, för att man fick gå rund. Det var lite konstigt tyckte jag.
Conversations on Bulgarian history with the manager, and walks in the park that surrounds the hotel and nearby restaurants. Lack of variety at breakfast. I suppose this is made likely by the absence of a restaurant (There's a nice, small bar though.) A minor matter.
Verry friendly staf, the bed was king's size, soft and comfortable. It is the cozyest hotel I know.
good location,friendly staff,excellent value for money room was a bit chilly
excellent location,friendly staff,spotlessly clean,nice breakfast finding it was a bit of a problem could be signed better
Located in a large park with dolphinarium and zoo. Walking ditance from atleast two fine restaraunts Breakfast was minimal.
Nice people,good service excellent location No
family hotel, not crowded, friendly people
Location is beautiful with many interesting things to see within walking distance
the location to central varna is a nice walk,the staff are help full
Hotel in good location - nearby restaurant and easy walk to city centre. Helpful and friendly staff. Had cosy lounge area with log fire and lots of books, magazines and maps. Could have done with tea and coffee making facilites in the room
Det var lugnt och skönt och avsides. Okej spa. Musiken som spelades i restaurang under frukost och middag, överenstämde inte direkt med vad ett spa hotell för mej är. Depeche Mode tidiga 80-tals singlar kl 9 på morgonen skulle jag definitivt byta ut mot avkopplande musik. Alla europeer kanske inte gillar synth-pop och modern musik. Satsa hellre på något mer specifikt som passar ett spa hotell!!!
The room was very wide and clean. The hotel has a very good position in the pedestrian zone and near the sea garden. The staff is very friendly and helpful.
Everything. The hotel was very central, clean and comfortable. The piano bar a great place to spend the evening. Staff very happy to help. Great that we could eat breakfast in the hotel because worried about having a voucher for breakfast outside the hotel. Will certainly visit again. Only problem was the shower fitting was loose in the bathroom, but didn't fall off!!
Friendly people,I ve been in Bulgaria at least 20 times and this was the first time i have ever seen such a nice hotel stuff.Excelence location.. Hotel needs some works.
The hotel and its staff are known from many years. Frendly and caring staff. Good quality of the rooms and furniture. Clean bathrooms. No convenient parking places.
the room is confortable and clean, the staff are friendly, the english breakfast at the bistro in front of the hotel is good.
The whole place is very clean - maybe it will go the way of the others after a year or two, but at present it is spotless. Staff were friendly and helpful. Free wi-fi in the rooms and more TV channels than you know what to do with. Breakfast is a disaster. There is limited seating and the replenishment of food, cups and cutlery is very, very slow.
A very nice cosy hotel. The staff is very friendly.I stayed there with a baby, they gave us a baby cot for free. IThe hotel is situated in the verycenter of Varna, at the pedestrian area, so you can't get to the hotel entrance by car, you should walk some meters. But if you travel by car, there is 24hours secured parking just opposite the hotel. The one thing that i didn't like is breakfast. The hotel doesn't have the restaurant, so they don't serve breakfasts, but they give you the voucher for breakfast at the nearest bar. Of course it's not the buffet, there are 4-5 variants you can choose one, for extra cup of tea or coffee you have to pay.
Room is good, big. Hotel cannot find me a plug-adaptor from European type to US type.TV a bit old and not many channels.
Great location, nice restaurant, clean rooms The staff wasn't that nice as I expected, but still the hotel is great.
fine dinning in the restaurant
I liked almost everything The only remark I have is regarding the breakfast - there is a choise among differnet types but in general on the smalish size
We was well pleased with the comfeart and to the staff that served us the night we arrived they was so helpfull with out phone changing to Bulgarian and serving our food . Nathing to complain about
The service was very good. Staff is very attentive. Restaurant a la carte from high quality. No relaxing facilities like gym, sauna or Spa for such a good accomodation quality
The quiet! Parking difficulties
the heating system based on air vetilation is not comfortable because of the noise. the rooms were a little bit too chilly.
Far from the noise of the resort. All rooms with sea view, Nice rooms. Free parking. Buffet breakfast not so great. Cheap choice of food.
The hotel is situated at the northern end of Golden Sands, next to the marina, a very quiet place, far from the noises and the crowd in the center. It is 5 meters away from the beach and has a very nice pool. The hotel is built east-to-west so basically every room has a sea view. It has a decent parking lot, but it's not guarded. The value for money is great. It is perfect for a small family in need of a quiet place to rest. The sheets on the bed, although clean, need replacement, they have old stains from previous customers. Some lights in the bathroom do not work. The refrigerator is almost a joke, you have to keep sodas or beer for a whole day only to chill them a little. The maid does not clean the room every day. The parking in the back of the hotel feels a bit unsafe. Internet is only available in the lobby and it is of poor quality.
It is near the beach. It is far away from the center of the resort,meaning it is in a quiet neighborhood. ++Staff - they do not understand English or they are rude. ++Hotel - it is not a 4 star hotel, from any point of view. Period. ++Food - it has nothing to do with a 4 star hotel. It is a 1 star rating, maybe. Anyway, you will find something eatable.
Location, staff, breakfast, the pool
It's a really decent hotel with nice people (staff, I mean), with seaview for every room (partially, at least). I got a very special parking place and I enjoyed it a lot.