Hotell i San Jose nära North San Jose

They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.

room size old decor poor food choices old shower old amenities unclean pool

The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.

There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.

It is in the ghetto. Don't plan on leaving the hotel at night.

Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!

Newly remodeled w super friendly staff Our room had bits of food on the floor and someone else's sock- hadn't been vacuumed or cared for. The door had clearly been forced open previously and didn't fully close. Pool was inheated and unusable in April.

The beds were confortable and the rooms clean. They changed me to 3 different rooms in 5 days because of several issues so I get the chance to try several beds. The staff was friendly. The outside of the building looks more like a motel and the carpets looks old. In my first room, the AC was broken and it was 80F. They moved me to another room the next day just under the construction. The renovation was going from 8:30am until 6pm weekend included. Add the noise of the airplanes taking off, this hotel was the noisiest place I ever stayed. The hotel is directly under one of the runaway of San Jose airport and not next to it so the noise is higher than any airport hotel I stayed in the past. The food was terrible. I ate outside after my first breakfast there. There is no restaurant on-site or nearby. Their parking shares the parking of a fastfood but I don't call this a restaurant to eat. The neigborough was really not nice (industrial looking). I would never come back here.

Room was clean. Most of the staff was friendly.

Nothing, late arrival due to shuttle not arriving as they said it would. Ditto above, rude

Close to the airport I needed a taxi to get to my room. Had I known it was so far away, I would have cancelled and moved. Called 4 x from the airport and let the phone ring 20x each. No one answered until the 5th call. How about picking up and say please hold.

Your staff or the Hotel staff are not honest. I asked for 2 rooms next to each other with 2 beds each and was assured by you and the Hotel that it would be done. When we got to the hotel it was not reserved as I expected. I will not use your service again Liars are not what I expected..

Decent hotel/motel, the grounds could have been nicer. the pool is great and the Jacuzzi. Most of the hotel near this one (a lot) offer free breakfast, this did NOT. A minus which wwill influence my choice of hotels. grounds were very plain, the shower heads are crusted over and have low pressure. Towels area bit small. No breakfast included, a BIG minus!

We have stayed at Wyndham Waikiki before. Nothing compared to that. We were only there to crash but it was an upgraded motel. Thin walls, housekeeping knocking on doors in am. Only savior = bed was comfy

Not really anything I should've stayed at the holiday inn The rooms and staff were not nice

Nothing. There was multiple things I did not like. For starts, the first room 193 I was assign too smell. The sewer smell was very strong and there was bed bug. Keep in mind I was there for 10 minutes. Secondly, I moved rooms (142) and that room had the same problem. Huge bed bugs. It was disgusting. Called the front desk and sent security guard, for what? To check the room. We got our belongings and we to the front desk. I demanded my money back they give me trouble bc their manager was on call. Finally after an hour I got money back, partial btw. I had to look for a room at 1am, driving around the city to find one. It was not a magical experience. It was awful and I will NOT recommend this hotel to anyone.

Location and shuttle service work well. Updates to the rooms are nice while the bathrooms still need updating if one spends $100+ a night here. Grounds outside need cleaning.

The sign in the lobby promoting free coffee until 11:00am was misleading. The urn wasn't refilled after 9:30 am. I was directed to the resturant and their server wasn't pleased that I asked for coffee 2 days in a row. The front desk personnel appeared indifferent to fulfilling a reasonable request by one of their customers.