Pool området var fint. Strand promenaden perfekt för löpning. Jag gillar inte att gym inte ingick. Prövade enkväll att äta middag på hotellet. Maten var inget vidare. Frukosten som vi åt varje dag var bra. Kunde varit riktig jos istället för från en automat.
Fina rum. Bara 10min från flygplatsen, kostade ca.10 euro med taxi. 3 pooler varav en var uppvärmd. Maten var så där, kunde varit mer variation. Frukosten var typisk engelsk. Men i helhet så tyckde vi att all-inclusive var värt pengarna, skiljde bara 50 euro på halv-pension och all-inclusive.
A quality hotel offering excellent value for money. Food quality and presentation was very good.
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
Något för alla; SPA, golf, tennis, massage, gym, simning, barnpool, barn-disco, kvällsunderhållning, nära till strand. Bra middag och frukost. Inte anpassat för ungdomar. Telefonräkningen blev det lite strul med. Tråkigt att behöva betala extra för att använda deras faciliteter när man hade räknat med att det skulle ingå i priset.
The pool area was absolutely amazing. We loved it! They should increase the are for parking, it was always full;-(
The hotel has a real nice pool area and what pleased us most of all was the restaurant. The food is just great and the choice is unlimited, both breakfast and dinner.
Good location and generally pleasant ambience. Food was good Hotel was built in the 1970s and has a very dated feel. In our view to justify its 5 star rating it urgently needs modernisation. In particular the room fixtures and fittings were not of 5 star quality. In view of this in our opinion it was significantly overpriced.
One of the most relaxing holdays ever - may be too quiet for some but suited us just fine and can't wait to go back. Great food - the buffet meals with choice of fish, meat and pasta prepared to order is fabulous. Though listed 5 star don't expect an Hyatt or Meridian. Some of the entertainment in the evening could have been more professional however didn't spoil things for us.
Una terraza magnifica. Muy agradable en su conjunto. La playa al lado del hotel es una maravilla.
Very good breakfast. Nice location with seaview. We order room for 2 persons, but everything was for one.
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
Central location and very nice staff
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
the location was excellent and staff were very welcoming no
The value for money that it offers.
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
excellent value for money, small complex, comfortable apts.
It was so relaxing and the complex so safe No
the food was excellent.services and staff very good.spa excellent.surroundings lovely.plenty to do withinn hotel a little removed from beach and town but taxis and bus were excellent
We had a double bed 4ft 6" and very uncomfortable, did not sleep well one night. Pillows horrible and lumpy. Noisy with other guests dragging god knows what around above us early morning and late at night.Won't go back.
all, the service, the room, and the price/quantily
This hotel is a wonderful place to relax and meditate. I especially loved the plants and the waterfall. The hotel reception staff are not as friendly as the other staff.
We found the hotel very relaxing and the courtesy bus was a great plus, also the evening show was very good could start a little earlier
General ambience of the hotel, staff, comfort, safety, food, pool etc. My third time holidaying here and hopefully it won't be my last. Delph needs to be replaced. Pool surfacing needs repair. Sunbeds need to be refreshed. Decor in rooms a little tired. More english television channels needed. Drift towards 'package holidays' as opposed to random bookings. Nothing major, I will be back.
clean comfortable room bar staff, evening meal
Staff friendlyness and rapid attention to items requiring repair also the excellent food and its many varieties Has got to be a little down market from our previous stays, presumably due to overheads.
pools very nice and spa excellent clean throughout wide range of food good entertainmentvery friendly staff only item i could fault was the location of the hotel however taxis ordered throughout the stay and arrived within approx 10 minsof the phone call
This is the second time I've stayed at the hotel. It is ideal for my needs as a short stay hotel when I visit Costa Teguise on business. It is clean, comfortable and friendly. For my purposes WiFi in the rooms would be good. It is available in the reception and bar areas.
Excellent food and swimming pool facilities (5 swimming pools!!! - all clean and very comfortable) Minor thing: old-fashioned curtain in the bathroom could be replaced with the glass wall.
Childrens activity, evening program, breakfast, great garden and pools, friendly people rooms were little a pit "tired" . dinner could be richer of fresh salads, there was much same every evening.
We enjoyed our stay. We had a comfortable room in a quiet location. The food was very good. The pool area we used was lovely and secluded although a main pool complex was available but too crowded with children and drinking/eating/activities. If you were not all inclusive the bar prices were rather expensive for all items. Purchasing lunch and s nacks was also costly and not easily available as the assumption is that you would be all-inclusive.
all was very good and staff very helpful
Value for money. Reception staff very good and efficient with checking in and out Room not clean and needing an urgent refurb. Not 4 star. Restaurant staff terrible - overworked and rude. Wet table cloth on table. After phoning reception at 14.00 that TV was not working, and subsequently fixed, a member of staff knocked on my door at 22.30 to look at it.
The hotel was excellent value for money, plenty of facilities and the food was excellent. The staff were friendly but not enough of them on front desk.
N/A location, configuration, poor access to floors, (stairs + one single small lift by block), room cleanliness (sheets not changed during our three days stay, room floor not properly cleaned)....
Staff were very helpful and the food was great.
good room good service of bus to beach sorry no good system of smell of cooking everything was o.k. but the restaurant situated not nice food excellent
avkopplande med snyggt inredda rum, fina pooler & ett underbart spa. lite svårt att boka spa- tider, fullbokat hela tiden & vi var där i 3 dagar så vi hann inte med det vi ville göra.
Ett jättefint hotell med ett helt fantastiskt läge vid klipporna. Vänlig personal, rena rum och supersköna sängar. Poolområdet är stort,välskött och väldigt vackert. Rekommenderas!
Friendly staff, clean rooms close to beach and shops. Great kids entertainment.
Comfortable apartments, kitchen equipped, large terrace.
Large spacious apartments,very pleasant and helpfull staff...have stayed in Costa Mar several times and it is very close to the beach....would recommend it as a lovely place to stay. The only thing lacking in these apartments is air condition......hired an air cooler but it was not very effective
Good value for money, polite/helpful staff, clean, spaious rooms nothing to mention
Apartments are quite spacious with a terrace and I also had a roof terrace which was good for any part of the day. I was across from Reception so was able to get good Wi-fi connection for my netbook.
good pool, good location, near shops and sea, easy to catch the bus bathroom facilities and lack of a proper kettle and cooking utensils
animation guy and a little bit animation girl reception staff
The location was excellent, from the ease of check in to time of departure we were looked after very well No complaints.
i liked it as it was near the beach and clean. could have no smoking in the bar did not like this as i am a none smoker
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
very handy. Food very good.
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
The location of the apartments was great. Also on checking out, a courtesy room was made available.
We had our breakfast sitting in the sun every morning. NO
the service was good, clean and nice people. The beach was 10 min walk and the shops also
cleanlinees of he room,pleasant staff,no noise. plastic sheats on the beds, made them very warm.
No Complaints ,happy with everything ,had read some previous negative feedback but it sems unfounded . 5 min walk to Sea , Pools were clean , staff helpful and friendly , I would go back there again. A Kettle would have been nice to have in the appartment and the cooker hood was brokenbut as I was not cookin in it made nodifference . Also just on a security point of view , the cleaner left the back doorbolts open on a daily basis after cleaning and anyone could have walked in or out. W used the safe so no problems there but if she entered and exited the same door via her master key , Iwould have no further complaints.
friendly people ,nice and quiet,not far from the beach and shops ,We found it to be a very relaxing holiday and plan to return again in the new year Nothing really.
The staff are friendly. The small bar is run by Danni who is really funny and gets everyone involved with each other.
Good pool bar, friendly staff, nice pools, value for money! cant say fairer than that
It was quiet. Pools were nice. cold drizzly showers, small TV, bad food at bar
we just stay 1 night. the apt was nice and clean. very good value .
staff are gentle not clean and animal in the bedroom!!!
quiet, intimate place, nice staff located on the outskirts of the resort, but thanks to that the surroundings were not noisy
Proximity to beach, friendly staff reasonably priced good food very poor quality of furniture- beds, couches and chairs
Absolutely brilliant holiday. Great swimming pools. Wouldn't eat in restaurant though. Great restaurants 10 min walk away. Glad we hired a car but would have managed without one. Beach towels supplied. Will be returning next year for sure No complaints
The weather, the situation of the hotel and the pool areas. The Hotel was taken over by a group of people,thereby limiting full facilities for normal customers
Quality of Accomodation and facilities
We were staying for 5 days and in none of these days we got cleaning service/towel changing At the 4 th day we inquires about it and were told about some "misunderstanding and for compensation we should contact you, although the manager agreed we have grounds for the complaint.
the layout of the resort and comfort of the rooms
Large spacious accommodation
Friendly and very helpful staff. Fabulous for children as there is plenty of entertainment and the kids club is brillant. Each block has it's own swimming pool so you can sit and relax in your patio area and be watching them. The cleaniness was second to none. The appliances in the apartment was fantastic ie.. dishwasher, oven, toaster, microwave, hairdryer, iron, ironing board, kettle etc...
Location in relation to beach - quality of accomodation - helpful staff Nothing
Lovely, well maintained complex with comfortable apartments. Good minimarket on site for self catering purposes. Quiet area but a nice distance to walk into town. Highly recomended.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
nice seaview room
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
Good location. Good staff. No gift shop.
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.